Akubela HyPanel Plus User Guide V2.3.0

Introduction

This guide provides an overview of the features and functions of Akubela HyPanel Plus (version 52.1.23.42).

Before You Start

Akubela allows you to configure and control your home with HyPanel Plus devices, the user web portal and BelaHome app, with or without a cloud connection.

This section clarifies some terms you may encounter in this guide: the home center device, the user web portal, and the Auto Discovery mode.

What the home center is

The home center is the main control hub for all devices in your home. Each home center has an online web interface for advanced settings. When a device is designated as the home center during the initial setup, it becomes your primary controlling center with exclusive capabilities. With the home center and its user web interface, you can tailor your smart home system including but not limited to:

• Manage all family members accounts.

• Create and personalize your automation scenes.

• Configure the default security modes and create custom modes.

• Reset arming/disarming code and the PIN password for system lock.

• Customize the functions displayed on specific panels.

Identify the designated home center

To see which device is the home center within the family, swipe down from top edge of any HyPanel Plus’s screen, then tap > System Settings > About > Home Center MAC.

Login to user web portal

To log in to the user web portal, do one of the following based on the home center device’s cloud connection status:

1. When connected to the cloud. Log in to the family’s administrator account at https://my.akubela.com.

How to get the administrator account? Please see here.

2. When never connected with the cloud.

• Make sure your computer and the devices are on the same local network.

• Type in the home center device’s IP address into the browser.

• Log in with the administrator account whose default username and password are both Admin888.

You can see here to learn more about the user web portal.

Usage modes

You can use devices with or without cloud connectivity, depending on how your service provider sets them up.

Auto Discovery Mode

When the Auto Discovery mode is selected in the initial setups, then the entire system runs on the same local network without a cloud connection. This mode automatically groups all HyPanel devices and door phones in the same network into one family. In this mode, your data remains on the device, not the cloud, for more privacy and security.

Devices in Auto Discovery mode can be connected to the cloud at any time. To do it, please contact your service provider.

Note that if you use the Auto Discovery mode and never establish cloud connection, all devices within your family can not receive updates pushed by the cloud server, and can not be controlled remotely via BelaHome App which, in this case, is restricted to usage within the local network.

Cloud mode

When your service provider connects your devices to an internet network and selects the Installation Code during the initial setup, all your devices will be connected to the cloud. In this case, all devices operate with full functionality, receiving updates pushed by the cloud server and allowing remote control through the BelaHome App.

Please be aware that if cloud-connected devices switch their network connection from the Internet to a local area network, the following functions will become unavailable:

• Reset system locks and arming code via registered email;

• Use BelaHome app when the phone connected to the Internet.

Get started

Your HyPanel Plus

Touch buttons

The two touch buttons allow you to:

• Control the desired devices that are connected to the HyPanel Plus.

• Turn the display off.

• Activate scenes with the manual condition.

To customize or change the function of each button, swipe down from the top edge of any screen, tap > System Settings > Key Control, select the desired button.

Besides, you can turn on or off the light of the buttons by going to > Display > Indicator Light.

Gesture control

The dimmer version of flush mounted module allows you to swipe down with 2 fingers from any screen to control the connected dimmer.

To disable gesture control, go to  > System Settings > Gesture.

Quick control

This quick control screen displays every time you wake up HyPanel Plus. It enable you to quickly control desired devices, scenes, or turn the screen off.

To customize the buttons, swipe down from top edge of any screen , and tap > System Settings > Button Control.

For unconfigured buttons, simply tap them to quickly access the button control settings.

To redirect to Home screen, tap the icon  in the upper right corner.

Home screen

By default, all your feature tabs are displayed on the Home screen. You can easily customize the features shown on the user web portal .

Control center

To open the Control Center for quick setting, swipe down from the top edge of any screen.

TIP :

To mute notification sounds and prevent pop-ups, simply tap  >  

Learn the server status

When you find some features do not work, you can firstly check if the server connection is normal.

1. Swipe down from the top edge of any screen, and tap   > System Settings > Connect Status.

2. The status of your server connection will display in the center.

• The screen that displays the icon   indicates that your device is connected to the server already.

If it shows connection error, contact your service provider or Akubela technical team for help.

Personalize Your System

Connect to the Internet

Typically, the network is configured by your service provider during installation. You can modify the Wi-Fi network or connect the device to a local area network (LAN) anytime, be aware that it may affect certain functions. To ensure continued proper operation, please check with your service provider before making any network changes.

NOTE：

All panels within the family should be in the same local network to ensure the proper communication. If you need to use SIP call and BelaHome app’s remote control function, panels must be connected to the cloud and Internet.

Change your Wi-Fi network

1.  Swipe down from the top edge of any screen to open Control Center, and tap   > Wi-Fi.

2. Choose the network you want to join.

3. Enter the password if required, and tap   > Connect.

To see the connected network IP address, click the icon  in the upper right corner.

Configure LAN network

You can configure a LAN network if needed.

1. Swipe down from the top edge of any screen to open Control Center, and tap   > Ethernet.

2. On the Network view, do any of the following:

• Toggle on DHCP feature, and the device will be assigned IP address automatically.

• Toggle off DHCP feature, and enter IP Address, Sub-net Mask, Gateway, Preferred DNS Server, and Alternate DNS Server manually.

Put HyPanel Plus in standby mode

To put HyPanel Plus in standby mode quickly, swipe down from the top edge of any screen to open Control Center, then tap .

You can customize how long the device takes to enter the standby mode by tapping > Display > Go into Standby. For example, if you choose 1 min, then HyPanel Plus will enter standby mode in 1 minute of inactivity.

Change screen saver settings

In Display Settings, you can turn the screen saver on or off, and choose the screen saver style.

1. Swipe down from the top edge of any screen, then tap   > Display.

2. Do any of the following:

• Turn on or off the the toggle next to Screen Saver On.

When it is enabled, HyPanel Plus in standby mode will display photos and images; when disabled, the display just stays off.

• Choose a screen saver style.

Select Photo Wall from the pull-down menu if you want to play images.

To add your preferred photos, see here.

• Schedule the screensaver to turn on automatically by selecting Screen Saver Times.

Set up Do Not Disturb

If you do not want to be disturbed by calls, messages, or notifications, you can turn on the Do Not Disturb (DND) feature.

Quickly Turn DND on or off

You can quickly turn the DND feature on by swiping down from the top edge of any screen, and tapping . The icon will turn to  when the DND is enabled. Tap the icon again to turn the DND off.

This feature can also be set up by going to > DND > DND.

Schedule the DND to turn on automatically

To schedule a DND to turn on automatically at certain times, do as the following:

1. Swipe down from the top edge of any screen to open Control Center, and tap > DND.

2. Toggle on DND.

   

3.  Toggle on Specific Time.

4. Set the DND start time and end time. DND will be activated automatically during the designated period and deactivated outside these hours.

5. Specifies the number of times the DND schedule will be repeated. The default setting is 1 time.

Once you set the DND, all the calls and notifications will be silenced in this period, while the alarm still rings.

Protect your HyPanel Plus

For better security, use screen lock or settings lock to prevent unintended access to your device or the settings screen.

Set up system lock

1. Swipe down from the top edge of any screen to open Control Center, and tap  > System Lock.

2. Do any of the following:

• Toggle on Screen Lock to set a pattern password to unlock the screen when you wake it, and follow the onscreen instructions.

• Toggle on Setting Lock to prevent unwanted access to the Settings screen, and follow the onscreen instructions.

NOTE:

The Screen Lock and the Settings Lock share the same pattern password. When both of the locks are enabled, you only need to draw the pattern password once to access the device and the Settings screen.

To change the pattern password, on this System Lock screen, tap Set Screen Lock Password, draw the current pattern, and then set the new password.

Forgot password

To clear the forgotten current password, tap Forgot Password on the password required screen and follow the onscreen instructions. Two resetting options are provided based on your cloud connection status.

• Via reset email

If you’ve registered the administrator account and ensure that the devices are connected to the Internet, a password reset email will be sent to the family’s administrator email address once you tap Forgot Password. Follow the instructions included to clear the password.

• On the user web portal

Visit the user web portal, find the specific HyPanel Plus, and click > Reset > Reset Panel screen lock password.

You can see here for the detailed instructions.

Manage Devices

Add ZigBee Devices

HyPanel Plus can connect to many ZigBee devices, such as sensors, emergency button, IR controller, thermostat, smart switch, and more. For example, you can add and fit a CO sensor in your kitchen to identify carbon monoxide leaks.

NOTE:

The transmission distances of ZigBee signal may vary by environmental characteristics and more. For optimal performance, add ZigBee devices to the HyPanel Plus within the same room.

Put Devices in paring mode

Before pairing the ZigBee devices with the HyPanel Plus, you should know how to put them in the pairing mode. Here are some examples.

To put devices not listed below in paring mode, you can refer to their manuals.

Pair devices with HyPanel Plus

1. Select Devices  , and tap the add icon   in the upper right corner. HyPanel Plus will then search for the nearby devices.

2. Put the ZigBee device you want to add in pairing mode.

3. The screen displays the searched device. Select it, and tap Next.

NOTE:

If the device appears as Unknown, you can set its type before proceeding to the next step.

4. Name the device and choose its location, tap Done > Next.

5. The newly added device will be shown on both All Devices and specific location screens.

You can also see here to learn more about how to delete added ZigBee devices from the user web portal or BelaHome app.

Add third-party smart home devices

Third-party smart home devices, such as Philips Hue, Ring Video Doorbell, Ecobee thermostat, Lutron Caseta, TP-Link kasa, Sonos, and more, can be added or removed on user web portal, or via BelaHome App.

To add a device, refer to any of the instructions:

• Using BelaHome app;

• On the user web portal.

To delete a device，refer to any of the following:

• Using BelaHome app;

• On the user web portal.

Check if the device is connected

You can inspect the device’s connection status if it experiences malfunctions.

1. Tap Devices  .

2. Check the status icon next to the device name. When you see the icon  , it means the device is offline and can not function. Connected devices have no such icon.

See trigger histories of sensors and hubs

To see trigger histories of sensors, or the operation logs of smart locks, do as the following:

Go to Devices , tap the desired sensor or hub, and its logs display.

To delete specific records, simply tap the icon in the upper right corner, select the logs you want to remove, and tap Delete.

Filter devices by locations

You can see the list of devices in each room easily by using the filter.

1. Tap Devices  .

2. Tap   at the top of the screen.

3. From the drop-down list, select the desired location.

Rearrange the devices

You can rearrange your devices to have them display in the order you want.

1. Tap Devices  .

2. Touch and hold the desired device, and drag it to the place you want it to be.

Reorder the room list

If you prefer your rooms in alphabetical order, or in the order you choose them as a routine, do as the following.

1. Tap Devices  .

2. Tap   at the top of the screen, and select Space Management from the drop-down list.

3. Hold, drag, and drop the rooms to reorder them.

Control devices

Dimmer

The dimmer directly connected to the HyPanel Plus’s flush mounted module is displayed as relay on the Devices screen.

To turn on the dimmer, tap its image. Its background turns to be highlighted, indicating that the relay is opened.

To turn off the dimmer, tap it again, and its background dims.

Alternatively, the dimmer can be controlled through the following methods:

• On the Quick Control screen,

• Using the touch buttons,

• Via gesture control by swiping down with two fingers on any screen.

Switch, plug, and socket

To turn on your switch, socket, siren or a light, on Devices screen, tap the desired device. Its background becomes highlighted, indicating that it is opened.

Lighting

Some lights can only be turned on or off with a single tap, while others like RGB lights, offer more features such as color adjustment, brightness control, and so on.

To control a RGB light, do the following:

1. To turn the light on or off, tap  .

2. To adjust its brightness, tap  , then drag the slider.

3. To change the light color, tap  , pick the desired color from the palette, and tap  .

   

4.  To make the light color temperature warmer or cooler, tap  , and adjust the slider.

Heating, cooling, and thermostat

Heating and cooling

To adjust the target temperature, simply tap on the add or minus icon.

To close the device, tap the desired device again and its background dims.

Thermostat

To control the thermostat, tapping  and do any of the following.

1. Tap  to switch modes.

2. Tap  or   to adjust the desired temperature which ranges from 5-35℃.

3. Tap   to turn the thermostat on or off.

Shade

1.  Go to Devices , and find the desired shade.

2. Do any of the following:

• Tap   to open the shade.

• Tap   to close the shade.

• Tap   to stop the shade when it reaches the desired position.

• Tap   for advanced functions.

• Shade Calibration refers to adjusting the time it takes for the curtain to fully open and close. To do so, select this option and follow onscreen instructions.

• Shade Forward refers to reversing the curtain’s movement direction when the close and open buttons operate contrary to the current direction.

Speaker

When speakers such as SONOS are added, a Music feature button will be visible on the Home screen for quick control of the speakers.

IR-based devices

Using the IR controller, the panel can integrate with up to 30 IR-based devices like TV and air conditioner, and function as a remote for them.

NOTE:

The IR-based devices should be added via BelaHome app before you can see them on panels. For detailed instructions, see here.

Here we take AC adding as the example.

1. Go to Devices  , and tap the added air conditioner.

2. Tap   to enter its details screen.

• Tap   or   to adjust the temperature.

• Tap   to switch the modes.

• Tap   to change the fan’s speed.

• Tap   to turn the device on or off.

Smart lock

• Open door with one tap

To open the smart lock with one tap, find the lock on the Device screen, and tap .

• Receive doorbell notification

When someone rings the doorbell on the smart lock, HyPanel Plus will display a push notification and play a sound to notify you.

• Unlock with temporary key

You can provide visitors with a temporary PIN for self-door unlocking. To issue such keys, refer to the instructions with BelaHome app.

• Upgrade lock’s software

To upgrade the lock’s software, select the desired smart lock, and tap > Update. This update option only shows up when there is a new version.

Use the intercom

Unlock door remotely

When you know who is at your door, you can open the door directly without communicating with the door phone.

1.  Tap Devices  on the home screen.

2. Find the desired door phone, and tap on  .

If there are multiple doors connected to the door phone, select the desired one from the pop-up list.

3. Tap Confirm.

Unlock door before answering a call

When you receive a call from the door phone with a camera, you can preview its monitoring streaming and open the door without answering the call.

Unlock door during a call

You can answer the door phone call and unlock the door during the call.

On the calling screen, tap  to release the door.

You are also able to call the door phone to see and hear who the visitor is. To do so, see the section Make voice calls in this guide.

See monitoring stream

If the connected door phone has a camera, you can see its monitoring stream on the HyPanel Plus.

To see the monitor stream, find the desired door phone, and tap on the monitor icon.

Energy

Use the Energy feature to track the power consumption of your devices, rooms, and whole home.

NOTE:

The Energy feature only applies to smart devices that support energy data collection.

1. Tap Energy  .

2. On the Energy screen, you can see the previous day’s data, including:

• The whole home power usage data showed in the center of the circle.

• Top 3 power consumers.

• Total energy consumption of the rooms excluding the top 3 (Other).

3. To see energy consumption of last week, or last month, tap next to the time period.

   

4. To track each room’s power usage, swipe up from the bottom of the screen. The details screen opens.

5. Tap the desired room to see each device’s power usage.

Integration

HyPanel Plus can integrate with Apple HomeKit and Amazon Alexa, providing effortless and convenient home control.

Amazon Alexa

By integrating with Alexa, you can voice-control all your Amazon devices by HyPanel Plus.

1. Swipe down from the top edge of any screen, then tap   > Integration > Amazon Alexa > Log in to Amazon.

2. Tap Copy the code and browse after a code is displayed.

3. Sign in with your amazon account.

4. Long press the box to paste the code, and tap Continue.

5. Follow the onscreen instructions until you see the screen below.

6. Say “Alexa” and you will hear a sound response and see a blue light bar, which means it heard you and is waiting for your command.

Please follow Alexa command guides when you issue the command.

Apple HomeKit

After integration, you can effectively control all devices connected to HyPanel devices using Apple's Home app.

1. Make sure your Apple device is on the same network with the HyPanel Plus.

2. Swipe down from the top edge of any screen, then tap   > Integration > Apple HomeKit. The following screen displays.

3. Open the Home app on your Apple device, log in with your iCloud account and continue to tap Add or Scan Accessory.

4. Scan the QR code using your Apple device. Follow the onscreen instructions to finish the setup.

5. All devices connected with HyPanel devices are added into your home. You can control on the Home app or through Siri.

Third-party applications

HyPanel Plus allows for installing third-party apps through its engineering web portal. If you need to install any third-party apps, please contact your service provider.

Upon successful installation, the app will be accessible on the Home screen for convenient use.

Home Automation

Scenes let you control your smart devices based on an action, an event, a schedule, or sometimes with a simple tap. For example, automatically turn off the light when you leave, and play music when you’re back home.

NOTE:

Before you can automate your home devices using Scene feature, you need to create scenes on either the user web portal or BelaHome app.

Activate your scene

Automation scene types

The following are three types of automation scene.

• A scene only with auto condition(s) is a scene set to be activated based on a schedule or an event.

NOTE:

This type of scenes are not displayed on the HyPanel Plus screen. You can see them on user web portal or BelaHome app.

• A scene with the manual condition is a scene set to be activated based on a tap or click on the scene image.

• A scene with both auto and manual conditions is a scene based on a schedule, an event, and a tap or click. When any of the conditions is met, the scene will be activated.

Run a scene with manual activation conditions

On the Scenes screen, to activate a scene with manual trigger condition, just tap its image. Its background will be highlighted and then back to be dimmed to show that the scene is activated.

Run a scene with time or action conditions

You do not have to do anything to run an auto scene. Once the preset conditions are met, the scene is activated automatically. You can log into the user web portal or BelaHome app to see auto scenes without a manual trigger condition.

Rearrange the scenes

You can rearrange your scenes to have them display in the order you want.

1. Tap Scenes  .

2. Tap   at the top. Select, drag, and drop scenes to the desired place.

   

3.  Tap the icon   again once you finish.

Security

Use security modes to easily control and protect your home.

NOTE:

To arm your system, you have to firstly configure three default security modes, or create custom modes on either the user web portal or BelaHome app.

Arm your system

To arm your system after you configure the security modes, do as the following:

1. Select Security  .

2. Tap the desired mode, and enter the arming code (By default is 000000.)

3.Wait for the arming count down to the end. Or tap Skip to arm your system right away.

NOTE:

The arming delay time can be modified on the user web portal or BelaHome app.

4. Once the system is armed, the selected security mode icon is highlighted.

During the arming process, if any associated sensor is detected as abnormal, a prompt will appear.

• To identify the malfunctioning sensor, tap Detail.

• To proceed with the arming process despite the issue, simply tap Ignore. In this case, even if the bypassed device detects an abnormality, it will not send any alarms. 

Disarm your system

To disarm your system, tap the highlighted mode image again, and enter the disarm code which is 000000 by default. You’ll know the system is disarmed when the mode image turns back to be dim.

Deal with an Alert Push

When your system is armed in a security mode and any included sensor triggered(except the bypassed ones), the system will sound an alarm and send a notification to the panel and BelaHome app.

To stop the alarm once you make sure your home and family are safe, tap Disarm and then enter the preset code (By default is 000000). Your system is still armed in the security mode after the alarm is dealt with.

Disable siren and alerts

By default, your device emits a siren and sends a push notification when any sensor is triggered while in the armed mode. You can silence the siren and disable push alerts from the panel.

1. Select Security   and tap the bell icon   at the left corner of the scene image.

2. Enter the code which by default is 000000.

3. The siren feature is disabled when you see the icon turns to  . Please note that in this case, all panels will not activate a siren and send push alarms.

To enable the siren, tap , and enter the preset code. The icon turns to be  indicating that the siren function is on.

Forgot arming/disarming code

To restore the default password, 000000, tap Forgot Password on the password required screen and follow the onscreen instructions. Two resetting options are provided based on your cloud connection status.

• Via reset email

If you’ve registered the administrator account and ensure that the devices are connected to the Internet, a code reset email will be sent to the family’s administrator email address once you tap Forgot Password. Follow the instructions included to restore the default password.

• On the user web portal

Visit the user web portal, and click Settings > Change Security Code.

Communication in Family

You and your family members can make calls with each other, and send and receive messages at any time through HyPanel Plus.

Register family administrator account

If you are the first person in your family to register the account, you will be the family administrator. Only the administrator of the family has the permissions to create and manage family member accounts.

NOTE:

Please contact your service provider if you are not sure whether your devices are connected to the cloud.

When devices connected to the cloud

To register the administrator account when the devices within your family are connected to the cloud, do any of the following:

• Contact your service provider to have your administrator account registered and activated.

• Contact your service provider to have your devices connected to the cloud, and register account yourself by following the below steps.

1. Tap Account Registration on the home screen, or go to > System Settings > About > Family Account. A QR code displays on the screen.

2. Do one of the following:

• If you already have an account associated with other families

  a. Open BelaHome app, and log into your account.

  b. Tap Me > Scan icon, and scan the QR code.

c. Tap Join the Family.

d. You can switch the families on the app’s home screen.

• If you are a new user

1. Open BelaHome app, and tap on the scan icon at the upper left.

2. Scan the QR code.

3. Enter a valid email address. The login credential will then be sent to this email.

4. Log into the BelaHome app with the credentials you receive.

When devices running in Auto Discovery mode

When devices are running in Auto Discovery mode and never connected to the cloud, the temporary administrator account has default username and password that are both Admin888.

You can also log into the BelaHome app by scanning QR code:

1. Ensure that your phone and and devices are in the same local network.

2. Go to > System Settings > About > Family Account. A QR code displays on the screen.

3. Open BelaHome app, and tap on the scan icon at the upper left.

4. Scan the QR code.

NOTE:

After setting a new password, scanning the QR code does not work for logging in.

Once the administrator account is created, you can login to BelaHome app and create family member accounts. Click here to see detailed instructions.

Make voice calls

You can group call or make one-to-one call with any device, including the door phones, in your family, or family member’s through HyPanel Plus. You can also receive their calls on HyPanel Plus.

To make calls, do as the following:

1. Select Contacts   on the Home screen.

2. On the Contacts screen , do any of the following:

• Tap Family Group to group call all panels within the family. They will auto-answer the call.

• Select the family member or device you want to call.

3. On the conversation screen, tap  .

What else you can do on the voice call screen:

• Tap   to silence your microphone. Doing so, the call will not hear your voice.

• Tap   to adjust the volume.

• Tap   to hang up the call.

Send audio messages

HyPanel Plus allows you to send and receive voice messages.

1. Select Contacts   on the Home screen.

2. Tap Family Group to send all contacts a message, or select any desired member or device to sent messages to.

3. In the conversation, tap and hold   at the bottom right to record an audio message. Each message should be within 30 seconds. To cancel before sending, slide your finger to the left or upwards while recording.

4. Lift your finger when you’re finished recording.

Update, Restart and Reset

Update the system

Device update requires cloud connection. Alternatively, you can contact your service provider for assistance.

To update the device to the latest version, swipe down from the top edge of any screen, and tap > System Settings > Update. On the Update screen, do any of the following:

• To update the firmware automatically, toggle on Auto Update. You can also set a specific update time period for the device to download and install available updates.

NOTE:

To upgrade the device in the preset time, the device must meet below 2 conditions：a)The device must be in standby mode during the previous hour, and b)The device must have no alarm and countdown set for the next hour.

• If Auto Update is disabled, any available update must be downloaded and installed manually with your consent. To do this , tap Update.

NOTE: 

If your system already installs the latest version, the screen shows no Update button.

Restart your HyPanel Plus

To restart the system, do any of the following:

• Press the restart button at the bottom edge(refer to the picture) using a paperclip or needle until the display turns off.

• Swipe down from the top edge of any screen to open Control Center, and tap > Reboot.

Restore HyPanel Plus to installer settings

To reset your device, do as the following.

1. Swipe down from the top edge of any screen to open Control Center.

2. Tap > System Settings > Reset.

NOTE:

The reset results depend on the device’s usage mode your service provider selected in the initial setup.

• Choosing the Installation Code option will reset the device to the settings that your installer set up, and remove all user data and subsequently added devices.

• Selecting Auto Discovery mode will initiate a reset to factory settings, and delete all user data and devices.

Please consult with your service provider before resetting devices.

Privacy Policy

As you use our services, you trust us with your information. We will keep working hard to protect your data. The Privacy Policy is meant to help you be clear about what information we collect, why we collect it, and how you can protect your privacy.

To read the Privacy Policy, do as the following:

1. Swipe down from the top edge of any screen to open Control Center.

2. Tap > System Settings > About > Privacy Agreement.

Get Help

For videos and other manuals, visit https://knowledge.akuvox.com.

For help, contact us at https://ticket.akuvox.com/.