Akuvox E18 Door Phone Administrator Guide

Thank you for choosing Akuvox E18C door phone. This manual is intended for administrators who need to properly configure the door phone. This manual applies to the 18.30.10.226 version, and it provides all the configurations for the functions and...

Akuvox E18C is Linux-based with a touch screen. It incorporates audio and video communications, access control, and video surveillance. Its finely-tuned SmartPlus and AI-based communication technology allows featured customization to better suit use...

Click here to view the changelog of the device’s previous versions.

Status : This section gives you basic information such as product information, network information, call log, door log, etc. Account : This section concerns the SIP account, SIP server, proxy server, transport protocol type, audio and video c...

Door phones' system settings can be either accessed on the device or on its interface. Access the Device Settings To access the device settings, you can long press on the initial screen for approximately five seconds, then enter the default PIN ...

Language You can select device language and device language icons, and customize interface text including configuration names and prompt text.  To select the device language, go to Setting > Time/Lang > LCD Language interface. You ...

LED Setting on Card Reader Area You can enable or disable the LED lighting on the card reader area. You can also set a specific time to turn on the light. To set it up, go to the Device > Light > LED Of Swiping Card Area interface. ...

You can set up the device's screen display features such as screensaver to give users a better visual and operational experience. Configure Screensaver You can set the screen saver duration as well as the timing for the screen to be turned off ...

Volume and ringtone configurations include microphone volume, speaker volume, alarm volume, and more. In addition, you can upload door-opening tones to enrich the user's personalized experience. Volume Control Set up volumes on the Device > ...

Device Network Connection To ensure normal functioning, make sure that the device has its IP address set correctly or obtained automatically from the DHCP server. Check the network status on the Status > Info interface. Set up the netwo...

IP Call & IP Call Configuration An IP call is a direct call between two intercom devices using their IP addresses, without a server or a PBX. IP calls work when the devices are on the same network. Make IP/SIP calls To make a direct IP call...

Call Auto-answer Auto-answer feature allows the device to automatically pick up incoming calls without any manual intervention. You can also customize this feature by setting the time duration for auto-answering and choosing the communication mode...

Audio Codec The device supports four types of codec (PCMU, PCMA, G729, and G722) for encoding and decoding the audio data during the call session. Each codec varies in terms of sound quality. You can select the specific codec with different bandwi...

Manage Contact Groups You can create and edit a contact group for the contacts. The contact group will be used when you are adding a user. To set it up, navigate to the web Directory > User > Group interface. Click +Add to create a gro...

Local Relay A local relay is an external unit that is physically nearby and directly connected to the intercom device. It allows the intercom system to trigger actions, such as unlocking a door, based on user input or authorization. You can conf...

A door access schedule lets you decide who can open the door and when. It applies to both individuals and groups, ensuring that users within the schedule can only open the door using the authorized method during designated time periods. Create a ...

Public PIN Code for Door Unlock There are two types of PIN codes for door access: public and private. A private PIN is unique to each user, while the public one is shared by residents in the same building or complex. You can create and modify both...

MJPEG and RTSP are the primary monitoring stream types discussed in this chapter.  MJPEG, or Motion JPEG, is a video compression format that uses JPEG images for each video frame. Akuvox devices display live streams on the web interface and c...

Tamper Alarm The tamper alarm function prevents anyone from removing the device without permission. Akuvox devices support two types of tamper proof: gravity detection and button status detection. Click here to view which type is supported by t...

Call Logs To check calls—including dial-out, received, and missed calls—within a specific period, you can view the call log on the device's web interface. If needed, you can also export the call log from the device. Check call logs on the web S...

Integration via Wiegand The Wiegand feature enables the Akuvox device to act as a controller or a card reader. Set it up on the web Device > Wiegand > Wiegand interface. Wiegand Input : The device serves as a relay controller. ...

The device can be connected to the Akuvox lift controller for the lift control. Users can summon the lift to go down to the ground floor when they are granted access through various types of access methods on the device. Click here to watch a de...

Akuvox devices can be upgraded on the device web interface. Upgrade the device on the System > Upgrade > Basic interface. Note Firmware files should be .rom format for upgrade. When the device has an SD card inserted, you c...

Provisioning Principle Auto-provisioning is a feature used to configure or upgrade devices in batch via third-party servers. DHCP, PNP, TFTP, FTP, and HTTPS  are the protocols used by the Akuvox devices to access the URL of the address of th...

System Log for Debugging System logs can be used for debugging purposes. To set it up, go to the web System > Maintenance > System Log interface. Log Level: Select log levels from 1 to 7 levels. You will be instructed by Akuvox t...

You can import or export encrypted configuration files to your Local PC. Export the file on the System > Maintenance > Others interface. The supported file format is TGZ/CONF/CFG. Note If the device has an SD card inserted, you ...

Modify Web Interface Password Navigate to the web System > Security > Web Password Modify interface. Select A dmin   for the administrator account and User   for the user account. Click the Change Password  tab to cha...

Reboot You can reboot the device on the System > Upgrade > Basic interface. Moreover, you can set up a schedule for the device to be restarted. To set up the schedule, go to the System > Auto Provisioning > Reboot Schedule inter...