Akuvox R28 Series Door Phone Administrator Guide

Thank you for choosing Akuvox R28 series door phones. This manual is intended for the administrators who need to properly configure the door phone. This manual is written based on the 228.30.10.212 version, and it provides all the configurations ...

The ability to control access to your building and verify identities is invaluable. The Akuvox R28A is a SIP-compliant, hands-free door phone with optional video capabilities. It connects to Akuvox indoor monitors for remote access control and mo...

What’s new in version 228.30.10.212: Support sending a screenshot to a designated email address when the tamper alarm is triggered . Click here to view the changelog of the device’s previous versions.

Quick Start : This section provides quick access to the device’s key settings such as network, user, relay, etc. Device Management : Status : This section gives you basic information such as product information, network information, accou...

Door phones' system settings can be either accessed on the device or on its interface. Obtain Device IP Address Search for the device IP using the IP scanner in the same LAN network. Click Refresh to update the list. Access the Device Setti...

Language You can select the device's LCD and web language on the Phone > Time/Lang interface. The device web supports the following languages: English, Traditional Chinese, Spanish, Dutch, French, German, and Japanese. The device LCD su...

Infrared LED Setting Infrared LED is mainly designed to reinforce the light at night or in a dark environment. Set it up on the web Intercom > LED Setting > LED Fill Light . Mode : Auto : Turn on the LED light automatically base...

Volume Control You can set up various volumes on the Phone > Audio > Volume Control interface. Volume Level : Set the overall volume. Level 1 volume range is roughly 80-95, and 2 is 95-109. Tamper Alarm Volume : Set the volume wh...

Network Status Check the network status on the web Status > Network Information  interface. Device Network Configuration To ensure normal functioning, make sure that the device has its IP address set correctly or obtained automaticall...

IP Call Configuration An IP call is a direct call between two intercom devices using their IP addresses, without a server or a PBX. IP calls work when the devices are on the same network. Enable or disable the direct IP call function on the ...

Do Not Disturb The Do Not Disturb( DND ) feature prevents unwanted incoming SIP calls, ensuring uninterrupted focus. It also allows you to set a code to be sent to the SIP server when rejecting a call. To set it up, go to the Phone > Call Fe...

Audio Codec The door phone supports three types of codec (PCMU, PCMA, and G722) for encoding and decoding the audio data during the call session. Each type varies in terms of sound quality. You can select the specific codec with different bandwidth...

Manage Contact Group You can create and edit a contact group for the contacts. The contact group will be used when you are adding a user. Set it up on the Contacts > Contacts List > Group interface. Enter the group name and click Add ...

Local Relay A local relay is an external unit that is physically nearby and directly connected to the intercom device. It allows the intercom system to trigger actions, such as unlocking a door, based on user input or authorization. Set it up on...

A door access schedule lets you decide who can open the door and when. It applies to both individuals and groups, ensuring that users within the schedule can only open the door using the authorized method during designated time periods. Create a ...

Unlock by Public PIN Code There are two types of PIN codes for door access: public and private. A private PIN is unique to each user, while the public one is shared by residents in the same building or complex. You can create and modify both the p...

MJPEG and RTSP are the primary monitoring stream types discussed in this chapter.  MJPEG, or Motion JPEG, is a video compression format that uses JPEG images for each video frame. Akuvox devices display live streams on the web interface and c...

Tamper Alarm The tamper alarm function prevents anyone from removing the device without permission. Akuvox devices support two types of tamper proof: gravity detection and button status detection. Click here to view which type is supported by t...

Call Logs To check calls—including dial-out, received, and missed calls—within a specific period, you can view the call log on the device's web interface. If needed, you can also export the call log from the device. Check call logs on the Phone...

System Log System logs can be used for debugging purposes. To set it up, go to the Upgrade > Advanced > System Log  interface. Log Level: Select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff a...

You can import or export encrypted configuration files to your Local PC. Export the file on the Upgrade > Advanced > Others  interface.

Akuvox devices can be upgraded on the device web interface. Upgrade the device on the Upgrade > Basic interface. Click Choose File to upload the firmware. If you want to reset the device to the factory setting after the upgrade, you can che...

You can configure and upgrade the device through the web interface using one-time or scheduled auto-provisioning with configuration files. This eliminates the need to set up configurations manually, saving you time and effort. Provisioning Princi...

Integration via Wiegand The Wiegand feature enables the Akuvox device to act as a controller or a card reader. Set it up on the Intercom > Wiegand  interface. Wiegand Display Mode : Select the Wiegand card code format from the pro...

The device can be connected to the Akuvox lift controller for the lift control. Users can summon the lift to go down to the ground floor when they are granted access through various types of access methods on the device. Click here to watch a de...

Modify Web Interface Password You can modify the device web interface login password for both administrator and user accounts. Go to the Security > Basic interface. Select admin for the administrator account and select user for the user accou...

Reboot You can reboot the device on the Upgrade > Basic interface. Reset Reset the device on the Upgrade > Basic interface. The device provides two reset options: Reset to Factory Setting : Reset all data to the factory default. ...