Akuvox SmartPlus App User Guide - Office V5.1

                                     Version: 5.1 | Date: February.2024

About This Manual

Welcome to Akuvox SmartPlus world! This user guide gives you quick information about how to use the SmartPlus App (Android version 6.71.0.3, iOS version 6.71.3.)

For help or more information, contact the Akuvox technical support team.  

Get Started

Before You Use

To make login and setup as smooth as possible, have the following items available:

• An internet connection through a Wi-Fi network or cellular data service through a carrier.
• SmartPlus App. You can download the latest version on Google Play Store or App Store.

Already installed but not sure about its version?

Open SmartPlus, and go to Me > About.

• Your SmartPlus account.

No account yet?

Provide an Email address and/or a phone number (if you'd like to log in or reset your password via SMS) to your service provider, and you will receive an Email from Akuvox containing login information.

Logging in

Before logging in, select End User.

To sign in to the App, do one of the following:

Login with username

1. The area code will be chosen automatically in the lower-right corner. You can also select it manually and the information can be found in the Welcome Email.
2. Enter your username and password, and tap Login.

Login via SMS

1. Choose your area in the lower-right corner.

2. Enter your mobile number, tap the box before Mobile Number to choose the right area code, and tap Obtain Code.

3. You will soon get a text message with a verification code.

4. Enter the code in the corresponding box and tap Login.

Login with QR code

1. Open the Welcome Email with your PC or other devices, and you will see a QR code attached below. Or open the Email with your phone, and save the QR code to your photo album.
2. Open the SmartPlus App, tap the scan icon in the upper left corner, and the QR code scanner will be opened.
3. Center the QR code in the camera view until you hear a Ding sound. Or select the saved code picture from your album.
4. Read and agree to the Privacy Policy, and follow the onscreen instructions to complete initial settings.

Forget password? See Forgot Password.

Link

You can manage multiple sites through one app account. Go to Me > [your name].

To link sites, do one of the following:

Link with username

Link via SMS

Link with QR code

Tap the scan icon.

After linking sites, you can choose the desired site on the Home page by tapping .

Door Access

You can open the door using various access control options, such as NFC, Bluetooth, PIN code, temp keys, facial recognition, and remote open door.

Check Door Status

You can check whether the door is closed or not on the App home screen in case users forget to close the door. So far, only R20A with firmware version 320.30.10.116 and above supports this feature. 

: Open
 : Close

When multiple relays are set up, you can check them by clicking .

Open Door for Visitors

Opening Door During a Call

To open the door when answering a call, do the following:

1. Tap Open Door on the talking page.
2. Select the relay from the list. And the screen shows Opening the door succeeded.

What else you can do on the talking page:

• Tap Mute to silence your microphone while on the call.
• Tap Hang Up to end the call.
• Tap Turn On Camera/Turn Off Camera to turn your phone’s camera on/off in video calls. Your choice to turn on/off will be applied to later video calls with the device.

Opening Door on Monitoring Page

To open the door, do the following:

1. Tap Home, and choose the device.
2. Tap Monitor . Note that door phones without cameras do not have a monitor button.
3. To let the person enter your home, tap Open Door and select the relay. The screen will show Opening the door succeeded.

What else you can do on the monitoring page:

• Tap Cancel to exit the current video watching a page.
• Tap Capture to make a screenshot.
• Tap Call to make a call with the visitor.

Issue Temp Keys

A Temp Key contains a QR code and an 8-bit PIN, any of which can be used to open the door(s). You can issue Temp Keys for visitors, housekeepers, and so on. The keys will be valid for use as soon as they are created.

Create Temp Key

The Temp Key's validity period, times, doors, and more can be customized based on actual needs. To generate a Temp Key, do one of the following:

• In Home page

    1. Tap the QR code icon .

    2. Tap add icon in the upper right corner.

    3. Enter the key user's name, and set up Repeat Mode, Doors, and Time for use. ID numbers are optional. Depending on the Repeat Mode you choose, you may be asked to set up Each Door Counts.

    4. Tap Submit. You will see the newly generated one being on the key list.

• In Me page

    1. Tap Me in the bottom tab bar.

    2. Go to Authorization > Temp Keys, and tap the add icon in the upper right corner.

    3. Enter the key user's name, and set up Repeat Mode, Doors, and Time for use. ID numbers are optional. Depending on the Repeat Mode you choose, you may be asked to set up Each Door Counts.

    4. Tap Submit. You will see the newly generated one being on the key list.

You can see and delete keys on the Temp Keys page at any time.

Share Key to User

If you did not send the key to the designated user in the creating procedure by entering his/ her email address, you can still share keys with users, just do as following:

1. Tap the QR code icon on the Home page, or go to Me > Authorization > Temp Keys.
2. Tap the key you created for the user, then tap Share Key.
3. Select a sharing way among messages, email, WhatsApp, WeChat, or Telegram.

Open Door with Temp Key

A Temp Key contains a QR code and an 8-bit key. The user can either of them to unlock doors.

• Use QR code. Tap Temp Key on the door phone's screen, and place the QR code in front of its camera. When the camera reads the code, the door will open automatically.
• Use 8-bit key. Tap Temp Key on the door phone's screen, enter the code, and the door will open automatically.

Unlock the Door for Yourself

There are various door access options for you to enter the office, including remote opening, PIN, Bluetooth, NFC, and facial recognition.

Remote Opening

You can open the door directly by tapping the specified softkey.

1. Tap Home.
2. Choose the device, and tap Open Door.
3. Select the relay (the door) in the list
4. The screen shows Opening door succeeded, which means the door is opened.

Unlock the Door with a PIN

You can set a private PIN code for door entry.

In your first login, you are asked to set up a PIN code for your private use.

If you didn't set it up, or you want to change the code for better security, go to Me > Authorization > Door Release PIN.

Unlock the Door with Bluetooth

You can use a Bluetooth connection to open doors without touching them.

Enable Bluetooth Unlock

1. Go to Me > Authorization, and enable Bluetooth Unlock.
2. Select a Bluetooth Unlock Mode between Shake and Hands-free.

Use Bluetooth for Contactless Access

Be sure that Bluetooth is turned on, both on your phone and SmartPlus App, before using it to open doors.

1. Shake mode. Place your phone near the door unit, shake your phone a few times, and the door will open automatically.
2. Hands-free mode. When your phone is within about 3.3 feet (1 meter) of the door unit, the door will open automatically.

Unlock the Door with a Face ID

Using the facial recognition feature to help you open the door fast and safely.

Set up Face ID

1. Go to Me > Authorization > Face Recognition.
2. Tap Get Started, or select a picture from your phone album, then follow the onscreen instructions.

Use Face ID to Open Door

After you finish setting, you can use it for door access.

1. Tap anywhere on a door phone screen to wake it.
2. Make sure your face is centered in the camera view, glance at the camera, then the door will open automatically.

Unlock the Door with an NFC

It is convenient when using a phone with an NFC feature to open the door. You just need to put your phone onto the door phone's card reader, then the door will open for you.

Enable NFC to Unlock

Go to Me > Authorization, and turn on NFC unlock. This function will be activated immediately.

Use NFC to Open the Door

Ensure NFC is turned on, both on your Android phone and SmartPlus App, before using this feature.

1. Wake up your phone.
2. Place the NFC detection areas of both your phone and the door phone against each other for a few seconds. Then the door will open automatically.

Unlock the Door with Siri

You can unlock the door through Siri with IOS 12 or above.

• You can record no more than 10 voice commands.
• Commands do not interoperate between different accounts.

1. Go to Me > Discover > Add to Siri.

2. Tap the add icon  . Select the desired relay and record the command.

Unlock Doors with Alexa

Linking your account to the Alexa app, you can open the door by saying "Alexa, unlock [device location]" to the Alexa app.

1. Log into your Alexa app, go to Devices, and scroll down to the bottom. Tap Your Smart Home Skills.

2. Enter Akuvox to search.

3. Tap ENABLE TO USE and enter your SmartPlus account username and password to log in. 

4. Tap Next to discover devices under your SmartPlus account. 

5. Tap Next and add desired devices. 

6. Return to the Devices module. Tap the desired device and enable Unlock by App and Unlock by Voice. 

Unlock Doors with Apple Watch

You can open doors by tapping on SmartPlus which is installed in Apple Watch.

1. Download and install the SmartPlus App on your Apple Watch.

2. Log into your SmartPlus account on your iPhone that is linked to the Apple Watch.

Devices with relays configured under your accounts will be synchronized to the Apple Watch.

Calling

Make Outgoing Calls

To start a call, Tap Call on the home page, on the monitoring page, or choose a family member.

On Home Page

1. Tap Home.
2. Choose a device you want to call.
3. Tap Call to start a call.

On Monitoring Page

1. Tap Home.
2. Select a device.
3. Tap Monitor to preview the monitoring video, and tap Call if you'd like to talk to the visitor.

Landline, Contacts and Call Preference

You can answer or decline a call via SmartPlus, or you can forward calls to the landline number.

Call Forwarded to Phone

To set up call forwarding, do the following:

1. Go to Me > Settings > Call Settings > Landline.
2. Choose the country/region your phone number belongs to.
3. Tap Landline, and enter the number in the pop-up box.
4. Tap Submit.

Set up Call-Answering Order

Call Preference feature allows you to choose among 3 options: SmartPlus, Phone, and SmartPlus with Phone as backup.

1. Go to Me > Settings > Call Settings.
2. Tap Contact Preference.
3. Choose a call type.
   • SmartPlus. SmartPlus and indoor monitor(s) will be called.
   • Phone. Phone and indoor monitor(s) will be called.
   • SmartPlus with Phone as backup. SmartPlus and indoor monitor(s) will be called first, then the forwarded phone number if the call is not answered.

Set SmartPlus as a Contact

You can set SmartPlus as a contact, in case calls from door phones are marked as harassing ones.

1. Go to Me > Settings > Call Settings.
2. Tap Set SmartPlus as a contact, and the screen shows Adding Succeeded. You will then see the door phone Call Number in your phone's contact list.

Not to Receive Calls

SmartPlus allows you to silence all calls when you do not want to be disturbed.

1. Go to Me > Settings > Notification Settings.
2. Turn on Do Not Disturb.
3. Set up a Time Schedule.

Receive Calls from a Different Site

• You can receive calls from site 2 when you select site 1.
• The receiving page will display the information on site 2.
• The logs will only be displayed on site 1.

Security

Monitor

You can see the live stream of the door units' cameras, take a shot of the live view, and check who's the visitor and what's happening in front of the doors.

1. Tap Home.
2. Select the device.
3. Tap Monitor. The monitoring video will be shown for 30 seconds.

What you can do on the monitoring page:

• Tap Cancel to exit the current video-watching page,
• Tap Capture to make a screenshot,
• Tap Open Door to unlock the door.
• Tap Call to make a call with the visitor.

Alarm and SOS warnings

Alarm and SOS warnings triggered by indoor monitors can be received on the App. You can go to Me > Arming Alarm Logs to see and deal with warnings or tap Deal on the popup notifications. A red dot appearing in the Arming Alarm Logs bar means there are new warning messages.

Arm and Disarm Indoor Monitors with Alexa

Linking your account to the Alexa app, you can arm or disarm the indoor monitor by saying the following commands to Alexa.

• Check whether the device is armed: Alexa, is [device location] armed?
• Arm the device in Home mode: Alexa, arm [device location]; Alexa, Arm [device location] in Home mode.
• Arm the device in Away mode: Alexa, arm [device location] in away mode.
• Arm the device in Night mode: Alexa, arm [device location] in night mode.
• Disarm: Alexa, arm [device location] in night mode.
  

1. Log into your Alexa app, go to Devices, and scroll down to the bottom. Tap Your Smart Home Skills.

2. Enter Akuvox to search.

3. Tap ENABLE TO USE and enter your SmartPlus account username and password to log in. 

4. Tap Next to discover devices under your SmartPlus account. 

5. Tap Next and add desired devices. 

6. Return to the Devices module. Tap the desired device and enable Unlock by App and Unlock by Voice. 

Messages and Notifications

See Messages You've Received

Tap Home, and tap Message icon in the upper right corner, you can see:

• Messages from your service provider
• Package room messages
• Temp key used messages
• Messages of all sites

If there is a red dot appearing, it means that you have new or unread messages.

• If you want to remove all red dots by one tap. Tap  and all the messages will be read automatically.

• Tap the desired message to see the details and copy the content if needed.

Receive Offline Pop-ups

When the App is running in the background, the following types of messages will be pushed as pop-up notifications that appear on your desktop:

• Messages from your service provider
• Temp key used messages
• Package room massages
• Motion alert
• Alarm
• SOS

Delete Messages and Notifications

1. Tap Home, and tap Messages icon in the upper right corner.
2. Tap the delete icon.
3. Select the messages you want to delete. Or tap Select All to tick on all the messages.
4. Tap Delete.

Strong Arming Alarm Reminder

If this feature is enabled, the alarm ringtone will ring continuously for 30 seconds when the alarm is triggered.

1. Go to Me > Settings > Notification Settings.
2. Enable or disable Strong Arming  Alarm Reminder.

Please note that for Android mobile phones, ringing will stop when the device is disarmed.

For IOS mobile phones, ringing will continue for 30 seconds.

Not to Receive Notifications

You will not receive notifications (except Alarm warnings) when you enable Do Not Disturb.

1. Go to Me > Settings > Notification Settings.
2. Turn on Do Not Disturb.
3. Set up a Time Schedule.

To see messages and notifications received when Do Not Disturb is on, go to Home > Messages icon .

Logs and Histories

Check Door Access Histories

Calling, opening, and monitoring-related histories are recorded. Via these logs, you can know which device at what time do what.

When the Intercom feature is activated

Tap Activities in the bottom tab bar to see any of the following:

• Door logs: All the calling and door opening histories. If the door phone has relays added, the triggered relay is also displayed here.
• Call history: All the outgoing/incoming/missed calls.
• Capture logs: All snapshots you made of live videos.

When the Intercom feature is not activated

Tap Activities in the bottom tab bar, you can see:

• Door logs: All your door access histories in public devices and your own devices.
• Capture logs: All snapshots you made of live videos.

Set up and Upload Log

The log has 7 levels. By default is level 3. The higher the level is, the more detailed the log content is. When you can upload logs to the Cloud, so Akuvox technical engineers can analyze, if the device malfunctions.

1. Go to Me > Settings > Advanced Settings > Export Log.
2. Select a level and tap Save. You can ask our technical engineer for detailed information on each level.
3. Tap Upload To the Cloud, the screen will show Upload successfully.

System Settings

Check Video Communication Qualities

Video Quality Diagnosis enables you to check real-time video quality. It can be applied to video calls, live monitoring videos and preview page.

Go to Me > Settings > Advanced Settings, and turn on Video Quality Diagnosis, then you can see below information shown in the upper left corner of the screen:

• fps: frames per second. If the value is low, it'll give a slow-motion or motion-blur effect to your video.
• bps: bits per second. The higher the bps rate is, the faster the download or upload time will be.
• packet loss rate: The lower the rate is, the better the network will be.
• rtt: round-trip time. It’s the total time taken by a data packet as it travels from its source to the destination and back.

Clear Cache to Improve App Performance

After using the App for a long time, you can clear the cache to run the App better and free up storage space. Go to Me > Settings > Advanced Settings, and tap Cache Clear.

Enable Confirmation Prompts when Opening Doors

Unlock with confirmation check feature shows you a prompt to confirm your opening door command when you tap the unlock button of a device that links with only one door (relay). This helps prevent you from tapping the Unlock button by the incident and gives you a chance to double-check before you open the door.

To enable this feature, go to Me > Settings > Advanced Settings, and toggle on Unlock with confirmation check.

Add Devices to Favorites

Favorite Device feature enables you to quickly find and control your frequently-used devices.

Follow the steps below to access, view, or modify your Favorites for devices:

1. Tap Home > Favorites.

2. Tap Add to Favorites, and tick on the desired devices.

3. Tap  at the upper left corner if you finish. The favorite devices will automatically display on the Favorites list.

To reorder your favorite devices, tap  at the upper right.

Account Settings

You can check your account information, including your SIP account, name, department, ID, phone number, and Email address. For better security, you can make a change login password.

Check Account Information

Check or Modify Account Information

• Tap Me on the bottom tab bar;
• Tap [your name], and you can see the details.
• First name and last name fields can be modified.

Change Weak or Compromised Password

You can change a compromised or weak (for example, it is easily guessed or has been used for a long time) login password, just do the followings:

• Go to Me > [your name].
• Tap Change Password.
• Create a new password. When doing so, you are asked to enter your old password.
• Tap Submit to validate the change.

Change Mobile Phone and Email Number

• Go to Me > [your name].
• Tap Email or Mobile Number.
• Choose the authentication mode. Enter the password or verification code you receive from your email.
• Tap Confirm to validate the change.
• You need to log in again after the change.

Delete Account

You can delete your account on SmartPlus. When the account is deleted, it cannot be used to log in anymore.

• Go to Me > [your name].
• Tap Delete Account, and tap Confirm, you will be asked to enter a verification code.

The code can be found in the Akuvox account delete confirmation Email, or the SMS sent to your phone if you registered the account with your phone number only.

• Tap Submit after you enter the right code.

Forgot Password

If you forget your login password, tap Forgot Password on the login page. You can reset your password via Email or message:

• Email. Enter your email address, and you will receive an email containing a link that will redirect you to the reset page.
• SMS.
  • Tap Try to reset via SMS.
  • Select Country/Region code.
  • Enter your mobile number and tap Obtain Code.
  • Enter the verification code you received. Tap Next and follow the onscreen instructions.

Support, Terms, and Safety

Update

You can go to Me > About to see the current software version. Tap Check for Updates, it will turn to App Store or Google Play automatically, then you can check whether it is the latest one.

Your settings and data will remain unchanged when you update the App to the latest version.

Get Help

If you need help, go to Me > Help & Feedback. You can do any of the following:

• Watch video tutorials
• Get answers to some frequently asked questions.
• Tap Customer Service to contact us for technical support.
• Tap Feedback to describe and submit your problems.

Learn Service Agreement and Privacy Policy

To learn the terms and conditions for using Akuvox Cloud service, and the privacy policies related to data collecting, go to Me > About.