Version: 7.3.0 | Date: Nov. 2025
About This Manual
Welcome to the Akuvox SmartPlus world! This user guide gives you quick information about how to use the SmartPlus App based on versions 7.30.3 for iOS and 7.30.0003 for Android.
Get Started
Before You Use
To make login and setup as smooth as possible, have the following items available:
An internet connection through a Wi-Fi network or cellular data service through a carrier.
SmartPlus App. You can download the latest version on the Google Play Store or App Store.
Already installed but not sure about its version?
Open SmartPlus, and go to Me > About.
Your SmartPlus account.
No account yet?
Provide an email address and/or a phone number (if you'd like to log in or reset your password via SMS) to your service provider, and you will receive an Email from Akuvox containing login information.
Login
Before logging in, select End User. To use the SmartPlus App, you need to agree to the User Agreement and Privacy Policy.
To sign in to the App, do one of the following:
Log in with username
1. The area code will be chosen automatically in the lower-right corner. You can also select it manually, and the information can be found in the Welcome Email.
2. Enter your username and password, and tap Login.
Log in via SMS
1. Choose your area in the lower-right corner.
2. Enter your mobile number, tap the box before Mobile Number to choose the right area code, and tap Obtain Code.
3. You will soon get a text message with a verification code.
4. Enter the code in the corresponding box and tap Login.
Log in with QR code
Open the Welcome Email with your PC or other devices, and you will see a QR code attached. Or open the Email with your phone, and save the QR code to your photo album.
Open the SmartPlus App, tap the scan icon
in the upper-left corner.Center the QR code in the camera view until you hear a Ding sound. Or, select the saved code picture from your album.
Read and agree to the Privacy Policy, and follow the onscreen instructions to complete the initial settings.
Forget password? See Forgot Password.
Link
You can link other SmartPlus accounts to manage multiple sites through one account.
Note
Click here to view the detailed steps.
Tap Me > [your name] > Link Site.
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Switch Display Mode
The SmartPlus App supports two homepage display modes: Card Mode and List Mode.
The main difference between Card Mode and List Mode:
Card Mode is device-oriented. You can tap the functional icons on desired devices to make calls, open doors, or monitor. If a door phone has multiple relays enabled, you need to tap the Open Door icon and select the relay to be triggered.
List Mode is relay-oriented. You can directly tap the desired relay to open doors. To make calls or monitor, you need to tap the Call or Monitor icon and select the desired device to perform the action.
Card Mode | List Mode |
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You can tap
in the upper right corner to switch between Card Mode and List Mode.
Door Access
You can open the door using various access control options, such as NFC, Bluetooth, PIN code, temp keys, facial recognition, and remote open door.
Check Door Status
You can check whether the door is closed or not on the App home screen in case users forget to close the door.
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: Open 
: Close
When multiple doors are set up, you can check them by clicking 
.
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Open Door for Visitors in Card Mode
Opening Door During a Call
Note
ONLY when your account has enabled the Intercom feature can you receive calls and open doors during the call.
To open the door when answering a call, do the following:
1. Tap Unlock on the talking page.
2. Select the door from the list when multiple doors are available.
What else you can do on the talking page:
Tap Mute to silence your microphone while on the call.
Tap Hang Up to end the call.
Tap Turn On Camera/Turn Off Camera to turn your phone’s camera on/off in video calls. Your choice to turn on/off will be applied to later video calls with the device.
Note
To use the Turn On Camera/Turn Off Camera feature, you must allow the SmartPlus to turn on/off the cameras when using this app. Or you will see the below pop-up message.
Opening Door on Monitoring Page
To open the door, do the following:
1. Tap Monitor 
of the desired device. Note that door phones without cameras do not have a monitor button.
2. To let the person enter your home, tap Open Door and select the door. The screen will show Opening the door succeeded.
What else you can do on the monitoring page:
Tap Cancel to exit the current video-watching page.
Tap Capture to make a screenshot.
Tap Call to make a call with the visitor.
Note
ONLY when your property manager enables the SmartPlus Intercom feature for you will the Call icon be visible.
Issue Temp Keys
A Temp Key contains a QR code and an 8-bit PIN, any of which can be used to open the door(s). You can issue Temp Keys for visitors, housekeepers, and so on. The keys will be valid for use as soon as they are created.
1. Tap + Temp Key on the homepage or tap Me > Authorization > Temp Keys.
2. Tap + in the upper-right corner.
3. Enter the username and set up Repeat Mode, Doors, and Time for use. ID numbers are optional.
If Never is selected, set the valid times of the key on each device.
4. Tap Submit. You will see the newly generated one on the key list.
You can see and delete keys on the Temp Keys page at any time.
Share Key to User
If you did not send the key to the designated user in the creation procedure by entering his/ her email address, you can still share keys with users, just do as following:
1. Tap +Temp Key on the Home page, or go to Me > Authorization > Temp Keys.
2. Tap the key you created for the user, then tap Share Key.
3. Select a sharing way among messages, email, WhatsApp, WeChat, or Telegram.
Open Door with Temp Key
A Temp Key contains a QR code and an 8-bit key. The user can use either of them to unlock doors.
Use QR code. Tap Temp Key on the door phone's screen, and place the QR code in front of its camera. When the camera reads the code, the door will open automatically.
Use an 8-bit key. Tap Temp Key on the door phone's screen, enter the code, and the door will open automatically.
Open the Door for Yourself
There are various door access options for you to enter the office, including remote opening, PIN, Bluetooth, NFC, and facial recognition.
Remote Opening
You can open the door directly by tapping the specified softkey.
1. Choose the device, and tap Open Door.
2. Select the door to be opened when multiple doors are available.
The app shows Opening door succeeded, which means the door is opened.
Open the Door with a PIN
You can set a private PIN code for door entry.
In your first login, you are asked to set up a PIN code for your private use.
If you didn't set it up, or you want to change the code for better security, go to Me > Authorization > Door Release PIN.
Open the Door with Bluetooth
You can use a Bluetooth connection to open doors without touching them.
Note
To learn about the supported door phones and the detailed steps of Bluetooth door opening, please refer to Open the Door via Bluetooth.
Enable Bluetooth Unlock
Ensure Bluetooth is enabled on your phone and SmartPlus App before using this feature.
1. Go to Me > Authorization, enable Bluetooth Unlock, and follow the onscreen instructions.
2. Select a Bluetooth Unlock Mode between Shake, Hands-free, and Tap as Card.
Shake: Place your phone near the door phone, shake your phone a few times, and the door will open automatically.
Hands-free: Your phone must be within about 3.3 feet (1 meter) of the door unit, and the door will open automatically.
Tap as Card: Open the door by placing the mobile phone near the door phone.
Open the Door with Face ID
Using the facial recognition feature to help you open the door fast and safely.
Set up Face ID
1. Go to Me > Authorization > Face Recognition.
2. Tap Get Started, or select a picture from your phone album, then follow the onscreen instructions.
Use Face ID to Open Door
After you finish setting it, you can use it for door access.
1. Tap anywhere on a door phone screen to wake it.
2. Make sure your face is centered in the camera view, glance at the camera, and then the door will open automatically.
Open the Door with an NFC
It is convenient when using a phone with an NFC feature to open the door. You just need to put your phone near the door phone's card reader, then the door will open for you.
Note
This feature is NOT available on iPhones and Android phones without an NFC module.
Enable NFC to Unlock
Go to Me > Authorization, and turn on NFC unlock.
Use NFC to Open the Door
Ensure NFC is turned on, both on your Android phone and SmartPlus App, before using this feature.
1. Wake up your phone.
2. Place the NFC detection areas of both your phone and the door phone against each other for a few seconds. Then the door will open automatically.
Open the Door with Siri
You can unlock the door through Siri with IOS 12 or above.
You can record no more than 10 voice commands.
Commands do not interoperate between different accounts.
1. Go to Me > Discover > Add to Siri.
2. Tap the add icon
. Select the desired relay and record the command.
Open Doors with Alexa
Linking your account to the Alexa app, you can open the door by saying “Alexa, unlock [device location]” to the Alexa app.
Click here to view the configuration steps.
Open Doors with Apple Watch
You can open doors by tapping 
on SmartPlus, which is installed on Apple Watch.
1. Download and install the SmartPlus App on your Apple Watch.
2. Log in to your SmartPlus account on your iPhone that is linked to the Apple Watch.
Devices with relays configured under your accounts will be synchronized to the Apple Watch.
Note
Apple Watch cannot acquire the latest device status in real-time. Only after the data update on your iPhone will data on your Apple Watch refresh.
Unlock Third-party Locks
You can unlock the Salto lock after your installer assigns the lock to you and links it to a door phone on the SmartPlus Cloud platform.
It will be displayed in the door phone's Relay list. Tap Unlock of the linked door phone, and you can see the lock option.
Calling
Note
ONLY when your account has the Intercom feature enabled can you see call logs, receive calls, and make calls by tapping the Call icon.
Otherwise, “No intercom permission, please contact your service provider for activation” will display when tapping the Call icon on the homepage and monitoring page.
Call a Device
To start a call, Tap Call on the home page or monitoring page.
On Home Page
Tap Call of the desired device.
On the Monitoring Page
Tap Monitor of the desired device on the homepage to view the live stream, and tap Call if you'd like to talk to the visitor.
Call an Administrator
You can call the company administrator.
Tap Me > Administrator.
Tap the administrator account to make the call.
Landline, Contacts, and Call Preference
You can answer or decline a call via SmartPlus, or you can forward calls to the landline number.
Note
ONLY when your property manager or installer enables the intercom feature for you can you set up the call features.
Call Forwarded to Phone
To set up call forwarding, do the following:
1. Go to Me > Settings > Call Settings > Landline.
2. Choose the country/region to which your phone number belongs.
3. Tap Landline, and enter the number in the pop-up box.
4. Tap Submit.
Set up Call-Answered Order
Call Preference feature allows you to choose among 3 options: SmartPlus, Phone, and SmartPlus with Phone as backup.
1. Go to Me > Settings > Call Settings.
2. Tap Contact Preference.
3. Choose a call type.
SmartPlus: SmartPlus and indoor monitor(s) will be called.
Phone: Phone and indoor monitor(s) will be called.
SmartPlus with Phone as backup: SmartPlus and indoor monitor(s) will be called first, then the forwarded phone number if the call is not answered.
Not to Receive Calls and Notifications
SmartPlus allows you to silence all calls and notifications when you do not want to be disturbed.
1. Go to Me > Settings > Notification Settings.
2. Turn on Do Not Disturb.
3. Set up a Time Schedule.
Note
Call histories will still be recorded when enabling Do Not Disturb.
Receive Calls from a Different Site
This occurs when you have multiple sites under one account. For example, when you switch to Site1, you can still receive calls from the door phone at Site2.
The receiving page will display the information on site2.
The logs will only be displayed on site1.
Set up Call Kit
The call kit feature prevents you from missing incoming calls. The incoming call notification will be displayed on the full screen just as you receive a phone call.
Note
ONLY the iOS system supports this feature.
The SmartPlus account of single-tenant projects does NOT support this feature.
1. Tap Me > Settings > Call Settings > Display Incoming Calls.
2. Select the incoming call display mode.
Banner Mode | Full Screen Display |
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Incoming Call Sound
You can select the notification sound when receiving an incoming call.
1. Tap Me > Settings > Call Settings > Incoming Call Sound.
2. Select the desired option.
Follow System: Use the default system sound.
Sound On: Use the SmartPlus default sound.
Mute: Mute the incoming call sound.
Security
Monitor
You can see the live stream of the door phones' cameras, take a shot of the live view, and check who the visitor is and what's happening in front of the doors.
Tap Monitor 
of the desired device. The monitoring video will be shown for 30 seconds.
Note
Door phones without cameras do not have a monitor button.
You can:
Tap Cancel to exit the current video-watching page.
Tap Capture to make a screenshot,
Tap Unlock to open the door.
Tap Call to make a call with the visitor.
Note
ONLY when your account has enabled the Intercom feature will the Call icon be shown on the monitoring page.
When viewing the live stream from X910, you can switch the video format between High Definition(HD) and Standard Definition(SD).
HD has a higher resolution and presents a clearer image.
Alarm and SOS Warnings
You can receive alarm notifications, such as when all doors are open and a smoke alarm is triggered on indoor monitors.
Tap Me > Emergency Alarms to see and deal with warnings, or tap View on the pop-up notifications.
Arm and Disarm Indoor Monitors with Alexa
Linking your account to the Alexa app, you can arm or disarm the indoor monitor by giving specific commands to Alexa.
Click here to view the configuration steps.
Messages and Notifications
See Messages You've Received
Tap the Message icon 
in the upper right corner on the homepage, and you can see:
Messages from your service provider
Package room messages
Temp key used messages
Messages from all sites
If there is a red dot appearing, it means that you have new or unread messages.
If you want to remove all red dots by one tap. Tap 
and all the messages will be read automatically.
Tap the desired message to see the details and copy the content if needed.
Note
Only the R29 door phone supports pushing package room messages. And the old version app cannot receive such messages.
Receive Offline Pop-ups
When the app is running in the background, the following types of messages will be pushed as pop-up notifications that appear on your desktop:
Messages from your service provider
Temp key used messages
Package room massages
Motion alert
Alarm
SOS
Strong Arming Alarm Reminder
If this feature is enabled, the alarm ringtone will ring continuously for 30 seconds when the alarm is triggered.
1. Go to Me > Settings > Notification Settings.
2. Enable or disable Strong Arming Alarm Reminder.
Please note that for Android mobile phones, ringing will stop when the device is disarmed.
For IOS mobile phones, ringing will continue for 30 seconds.
Logs and Histories
Check Door Access Histories
Calling, opening, and monitoring-related histories are recorded. Via these logs, you can know which device at what time does what.
When the Intercom feature is activated
Tap Activities in the bottom tab bar to see any of the following:
Door logs: All the calling and door-opening histories. If the door phone has relays added, the triggered relay is also displayed here.
Call history: All the outgoing/incoming/missed calls.
Capture logs: All snapshots you made of live videos.
When the Intercom feature is not activated
Tap Activities in the bottom tab bar, you can see:
Door logs: All your door access histories in public devices and your own devices.
Capture logs: All snapshots you made of live videos.
Set up and Upload Logs
The log has 7 levels. By default is level 3. The higher the level is, the more detailed the log content is. You can upload logs to the cloud, and Akuvox technical engineers can analyze them if the device malfunctions.
1. Go to Me > Settings > Advanced Settings > Export Log.
2. Select a level and tap Save. You can ask our technical engineer for detailed information on each level.
3. Tap Upload To the Cloud.
System Settings
Check Video Communication Qualities
Video Quality Diagnosis enables you to check real-time video quality. It can be applied to video calls, live monitoring videos, and the preview page.
Go to Me > Settings > Advanced Settings, and turn on Video Quality Diagnosis, then you can see below information shown in the upper left corner of the screen:
fps: frames per second. If the value is low, it'll give a slow-motion or motion-blur effect to your video.
bps: bits per second. The higher the bps rate is, the faster the download or upload time will be.
packet loss rate: The lower the rate is, the better the network will be.
rtt: round-trip time. It’s the total time taken by a data packet as it travels from its source to the destination and back.
Clear Cache to Improve App Performance
After using the App for a long time, you can clear the cache to run the App better and free up storage space. Go to Me > Settings > Advanced Settings, and tap Cache Clear.
Enable Confirmation Prompts when Opening Doors
Unlock with confirmation check feature shows you a prompt to confirm your opening door command when you tap the unlock button of a device that links with only one door (relay). This helps prevent you from tapping the Unlock button by accident and gives you a chance to double-check before you open the door.
To enable this feature, go to Me > Settings > Advanced Settings, and toggle on Unlock with confirmation check.
Add Devices to Favorites
Favorite Device feature enables you to quickly find and control your frequently-used devices.
Follow the steps below to access, view, or modify your Favorites for devices:
Favorite Devices in Card Mode
1. Tap Home > Favorites.
2. Tap Add to Favorites, and tick the desired devices.
3. Tap 
at the upper left corner if you finish. The favorite devices will automatically display on the Favorites list.
To reorder your favorite devices, tap 
at the upper right.
Favorite Relays in List Mode
You can favorite frequently used relays in List Mode for quick access. Please note that if you favor a specific device in Card Mode, its relays will all be favored in List Mode.
1. Tap Favorites > Add Favorite Device on the home page.
2. Select the desired relay and return to the last page. The relay will be seen in the Favorites list.
To reorder the favorite devices, tap 
at the upper right.
Note
Once you switch the SmartPlus account, the previous account’s Favorites will be cleared.
Account Settings
You can check your account information, including your SIP account, name, department, ID, phone number, and Email address. For better security, you can change your login password.
Check and Modify Account Information
Tap Me on the bottom tab bar.
Tap [your name], and you can see the details.
First name and last name fields can be modified.
Change Weak or Compromised Password
You can change a compromised or weak (for example, it is easily guessed or has been used for a long time) login password, just do the following:
Go to Me > [your name].
Tap Change Password.
Create a new password. When doing so, you are asked to enter your old password.
Tap Submit to validate the change.
Change Mobile Phone and Email Number
Go to Me > [your name].
Tap Email or Mobile Number.
Choose the authentication mode. Enter the password or verification code you received from your email.
Tap Confirm to validate the change.
You need to log in again after the change.
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Delete Account
You can delete your account on SmartPlus. When the account is deleted, it cannot be used to log in anymore.
Go to Me > [your name].
Tap Delete Account, and tap Confirm. You will be asked to enter a verification code.
The code can be found in the Akuvox account delete confirmation Email, or the SMS sent to your phone if you registered the account with your phone number only.
Tap Submit after you enter the right code.
Forgot Password
If you forget your login password, tap Forgot Password on the login page. You can reset your password via Email or message:
Email. Enter your email address, and you will receive an email containing a link that will redirect you to the reset page.
SMS.
Tap Try to reset via SMS.
Select Country/Region code.
Enter your mobile number and tap Obtain Code.
Enter the verification code you received. Tap Next and follow the onscreen instructions.
Support, Terms, and Safety
Update
You can go to Me > About to see the current software version. Tap Check for Updates, it will turn to App Store or Google Play automatically, then you can check whether it is the latest one.
Your settings and data will remain unchanged when you update the App to the latest version.
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Get Help
If you need help, go to Me > Help & Feedback. You can do any of the following:
Watch video tutorials
Get answers to some frequently asked questions.
Tap Customer Service to contact us for technical support.
Tap Feedback to describe and submit your problems.
Learn Service Agreement and Privacy Policy
To learn the terms and conditions for using the Akuvox Cloud service, and the privacy policies related to data collection, go to Me > About.