--- title: "Akuvox SmartPlus App User Guide - Commercial V7.5.0" slug: "akuvox-smartplus-app-user-guide-office-v713" status: "update" updated: 2026-08-04T03:53:53Z published: 2026-08-04T03:53:53Z canonical: "knowledge.akuvox.com/akuvox-smartplus-app-user-guide-office-v713" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # Akuvox SmartPlus App User Guide - Commercial V7.5.0 ![D:\AK\图片\英文封面\smartplus app user guide.pngsmartplus app user guide](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-poepns6y.png) **Version: 7.5.0 | Date: August 2026** **About This Manual** This guide applies to version: Android: 7.50.0003/iOS: 7.50.3. Akuvox SmartPlus is a mobile app that works with the Smart Access Cloud service and smart intercom products. With the app, you can see and talk to visitors, open doors, monitor, and issue virtual keys from your smartphone, making door access management simpler and more convenient. **What’s New**: - [Support the Apple Wallet access method](/v1/docs/unlock-with-apple-wallet). ## Get Started ### Before You Use To make login and setup as smooth as possible, have the following items available: - An internet connection through a Wi-Fi network or cellular data service through a carrier. - SmartPlus App. You can download the latest version on the Google Play Store or App Store. **Already installed but not sure about its version?** Open SmartPlus, and go to **Me > About**. - Your SmartPlus account. **No account yet**? Provide an email address and/or a phone number (if you'd like to log in or reset your password via SMS) to your service provider, and you will receive an Email from Akuvox containing login information. ### Login Before logging in, select End User. To use the SmartPlus App, you need to agree to the **User Agreement** and **Privacy Policy**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CYMYEE82.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8ZHN6SHN.png) To sign in to the App, do one of the following: **Log in with username** 1. The area code will be chosen automatically in the lower-right corner. You can also select it manually, and the information can be found in the Welcome Email. 2. Enter your username and password, and tap **Login**. **Log in via SMS** 1. Choose your area in the lower-right corner. 2. Enter your mobile number, tap the box before **Mobile Number** to choose the right area code, and tap **Obtain Code**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K4L9I9W9.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ECVIT6AN.png) 3. You will soon get a text message with a verification code. 4. Enter the code in the corresponding box and tap **Login**. **Log in with QR code** 1. Open the Welcome Email with your PC or other devices, and you will see a QR code attached. Or open the Email with your phone, and save the QR code to your photo album. 2. Open the SmartPlus App, tap the **scan icon ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-au3kivmj.jpg)** in the upper-left corner. 3. Center the QR code in the camera view until you hear a Ding sound. Or, select the saved code picture from your album. 4. Read and agree to the Privacy Policy, and follow the onscreen instructions to complete the initial settings. **Forget password?** See [Forgot Password](/v1/docs/akuvox-smartplus-app-user-guide-office#forgot-password). ### Link You can link other SmartPlus accounts to manage multiple sites through one account. > [!NOTE] > Note > > Click [here](/v1/docs/link-sites) to view the detailed steps. Tap **Me > [*your name*] > Link Site**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1744183873253(1).png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1744183746414(2).png) ## Switch Display Mode The SmartPlus App supports two homepage display modes: Card Mode and List Mode. The main difference between Card Mode and List Mode: - **Card Mode** is device-oriented. You can tap the functional icons on desired devices to make calls, open doors, or monitor. If a door phone has multiple relays enabled, you need to tap the **Open Door** icon and select the relay to be triggered. - **List Mode** is relay-oriented. You can directly tap the desired relay to open doors. To make calls or monitor, you need to tap the Call or Monitor icon and select the desired device to perform the action. | Card Mode | List Mode | | --- | --- | | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/b57299ca969a6cb94f066964f18b85bc_compress(1).jpg) | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/0d756c9aff804d4ebaf561d549400723_compress.jpg) | You can tap![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/App%E6%A8%A1%E5%BC%8F%E5%88%87%E6%8D%A2.png)in the upper right corner to switch between Card Mode and List Mode. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1721980446828.png) ## Door Access You can open the door using various access control options, such as NFC, Bluetooth, PIN code, temp keys, facial recognition, and remote open door. ### Check Door Status You can check whether the door is closed or not on the App home screen in case users forget to close the door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/%E9%97%A8(2).png): Open ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/%E5%85%B3%E9%97%A8.png) : Close ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700041561231.png) When multiple doors are set up, you can check them by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot%202023-11-15%20175153.png). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/2a1cec33417a02f51b7e502a11b71632_compress.jpg) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/3ca0cb389d881308c15d253c7e746a54_origin(1).jpg) ### Open Door for Visitors in Card Mode #### **Opening Door During a Call** > [!NOTE] > Note > > ONLY when your account has enabled the Intercom feature can you receive calls and open doors during the call. To open the door when answering a call, do the following: 1. Tap **Unlock** on the talking page. 2. Select the door from the list when multiple doors are available. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1757992747012.png) ***What else you can do on the talking page:*** - Tap **Mute** to silence your microphone while on the call. - Tap **Hang Up** to end the call. - Tap **Turn On Camera/Turn Off Camera** to turn your phone’s camera on/off in video calls. Your choice to turn on/off will be applied to later video calls with the device. > [!NOTE] > Note > > To use the Turn On Camera/Turn Off Camera feature, you must allow the SmartPlus to turn on/off the cameras when using this app. Or you will see the below pop-up message. ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-qo82d8qw.jpg) #### **Opening Door on Monitoring Page** To open the door, do the following: 1. Tap **Monitor** ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-i16opsrc.png) of the desired device. Note that door phones without cameras do not have a monitor button. 2. To let the person enter your home, tap **Open Door** and select the door. The screen will show *Opening the door succeeded*. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/99495496d8fcaddd27c6238c30556a04_compress.jpg) ***What else you can do on the monitoring page:*** - Tap **Cancel** to exit the current video-watching page. - Tap **Capture** to make a screenshot. - Tap **Call** to make a call with the visitor. > [!NOTE] > Note > > **ONLY** when your property manager enables the SmartPlus Intercom feature for you will the Call icon be visible. #### **Issue Temp Keys** A Temp Key contains a QR code and an 8-bit PIN, any of which can be used to open the door(s). You can issue Temp Keys for visitors, housekeepers, and so on. The keys will be valid for use as soon as they are created. 1. Tap **+ Temp Key** on the homepage or tap **Me > Authorization > Temp Keys**. 2. Tap **+** in the upper-right corner. 3. Enter the username and set up Repeat Mode, Doors, and Time for use. ID numbers are optional. - If **Never** is selected, set the valid times of the key on each device. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/6fae3a7bb5317fa7f194fe33feb44952_compress.jpg) 4. Tap **Submit**. You will see the newly generated one on the key list. You can see and delete keys on the Temp Keys page at any time. **Share Key to User** If you did not send the key to the designated user in the creation procedure by entering his/ her email address, you can still share keys with users, just do the following: 1. Tap **+Temp Key** on the Home page, or go to **Me > Authorization > Temp Keys**. 2. Tap the key you created for the user, then tap **Share Key**. 3. Share the key through desired methods. Please note that the **WhatsApp Business** option is currently ONLY supported on Android phones. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/e88250069e098f0744e33ca6ae33be3a_compress.jpg) #### Open Door with Temp Key A Temp Key contains a QR code and an 8-bit key. The user can use either of them to unlock doors. - **Use QR code.** Tap **Temp Key** on the door phone's screen, and place the QR code in front of its camera. When the camera reads the code, the door will open automatically. - **Use an 8-bit key**. Tap **Temp Key** on the door phone's screen, enter the code, and the door will open automatically. ### Open the Door for Yourself There are various door access options for you to enter the office, including remote opening, PIN, Bluetooth, NFC, and facial recognition. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7ffac79b71bf503931d97d5fa2db57ed_compress.jpg) #### **Remote Opening** You can open the door directly by tapping the specified softkey. 1. Choose the device, and tap **Open Door**. 2. Select the door to be opened when multiple doors are available. The app shows Opening door succeeded, which means the door is opened. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/2a1cec33417a02f51b7e502a11b71632_compress.jpg) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/3ca0cb389d881308c15d253c7e746a54_origin(1).jpg) #### **Open the Door with a PIN** You can set a private PIN code for door entry. In your first login, you are asked to set up a PIN code for your private use. If you didn't set it up, or you want to change the code for better security, go to **Me > Authorization > Door Release PIN**. ![0214_1](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-llybvg5z.png) #### **Open the Door with Bluetooth** You can use a Bluetooth connection to open doors without touching them. > [!NOTE] > Note > > To learn about the supported door phones and the detailed steps of Bluetooth door opening, please refer to [Open the Door via Bluetooth](https://knowledge.akuvox.com/v1/docs/open-the-door-via-bluetooth). **Enable Bluetooth Unlock** Ensure Bluetooth is enabled on your phone and SmartPlus App before using this feature. 1. Go to **Me > Authorization**, enable Bluetooth Unlock, and follow the onscreen instructions. 2. Select a Bluetooth Unlock Mode between Shake, Hands-free, and Tap as Card. - **Shake**: Place your phone near the door phone, shake your phone a few times, and the door will open automatically. - **Hands-free**: Your phone must be within about 3.3 feet (1 meter) of the door unit, and the door will open automatically. - **Tap as Card**: Open the door by placing the mobile phone near the door phone. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1718246743901.png) #### **Open the Door with Face ID** Using the facial recognition feature to help you open the door fast and safely. **Set up Face ID** 1. Go to **Me > Authorization > Face Recognition**. 2. Tap **Get Started**, or select a picture from your phone album, then follow the onscreen instructions. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/64ec265ecc31282fa7a54df0060540a6_compress.jpg) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/d2266af0b3e640c8e3b3393e3002c610_compress.jpg) **Use Face ID to Open Door** After you finish setting it, you can use it for door access. 1. Tap anywhere on a door phone screen to wake it. 2. Make sure your face is centered in the camera view, glance at the camera, and then the door will open automatically. #### Open the Door with an NFC It is convenient when using a phone with an NFC feature to open the door. You just need to put your phone near the door phone's card reader, then the door will open for you. > [!NOTE] > Note > > This feature is NOT available on iPhones and Android phones without an NFC module. **Enable NFC to Unlock** Go to **Me > Authorization**, and turn on NFC unlock. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9VXGEW30.png) **Use NFC to Open the Door** Ensure NFC is turned on, both on your Android phone and SmartPlus App, before using this feature. 1. Wake up your phone. 2. Place the NFC detection areas of both your phone and the door phone against each other for a few seconds. Then the door will open automatically. #### **Open the Door with Siri** You can unlock the door through Siri with IOS 12 or above. - You can record no more than 10 voice commands. - Commands do not interoperate between different accounts. 1. Go to **Me > Authorization > Unlock via Siri.** ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-15CR8NHD.png) 2. Tap the **add icon**![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-ajaegwjy.png) . Select the desired relay and record the command. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700465245241.png) #### Open Doors with Alexa Linking your account to the Alexa app, you can open the door by saying “Alexa, unlock [device location]” to the Alexa app. Click [here](/v1/docs/unlock-with-alexa) to view the configuration steps. #### Open Doors with Apple Watch You can open doors by tapping ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot%202023-11-17%20175112.png) on SmartPlus, which is installed on Apple Watch. 1. Download and install the SmartPlus App on your Apple Watch. 2. Log in to your SmartPlus account on your iPhone that is linked to the Apple Watch. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1701069077029.png)Devices with relays configured under your accounts will be synchronized to the Apple Watch. > [!NOTE] > Note > > Apple Watch cannot acquire the latest device status in real-time. Only after the data update on your iPhone will data on your Apple Watch refresh. ### Open Doors with Apple Wallet Apple Wallet Access allows you to use your iPhone or Apple Watch as a contactless credential to unlock authorized doors. Click [here](/v1/docs/unlock-with-apple-wallet) to view the configuration guide. ## Unlock Third-party Locks You can unlock the Salto lock after your installer assigns the lock to you and links it to a door phone on the SmartPlus Cloud platform. It will be displayed in the door phone's Relay list. Tap **Unlock** of the linked door phone, and you can see the lock option. ## Calling > [!NOTE] > Note > > ONLY when your account has the Intercom feature enabled can you see call logs, receive calls, and make calls by tapping the **Call** icon. > > Otherwise, “No intercom permission, please contact your service provider for activation” will display when tapping the **Call** icon on the homepage and monitoring page. ### Call a Device To start a call, Tap **Call** on the home page or monitoring page. **On Home Page** Tap **Call** of the desired device. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/2a1cec33417a02f51b7e502a11b71632_compress.jpg) **On the Monitoring Page** Tap **Monitor** of the desired device on the homepage to view the live stream, and tap **Call** if you'd like to talk to the visitor. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/99495496d8fcaddd27c6238c30556a04_compress.jpg) ### Call an Administrator You can call the company administrator. 1. Tap **Me > Administrator**. 2. Tap the administrator account to make the call. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1744707249271.png) ### Landline, Contacts, and Call Preference You can answer or decline a call via SmartPlus, or you can forward calls to the landline number. > [!NOTE] > Note > > **ONLY** when your property manager or installer enables the intercom feature for you can you set up the call features. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/8a6441e5facca25c566a1b855bf11c02_compress.jpg) **Call Forwarded to Phone** To set up call forwarding, do the following: 1. Go to **Me > Settings > Call Settings > Landline**. 2. Choose the country/region to which your phone number belongs. 3. Tap **Landline**, and enter the number in the pop-up box. 4. Tap Submit. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/e29fdf6062c69dc9e0ebd35bf5e0f750_compress.jpg) **Set up Call-Answered Order** Call Preference feature allows you to choose among 3 options: SmartPlus, Phone, and SmartPlus with Phone as backup. 1. Go to **Me > Settings > Call Settings**. 2. Tap **Contact Preference**. 3. Choose a call type. - **SmartPlus**: SmartPlus and indoor monitor(s) will be called. - **Phone**: Phone and indoor monitor(s) will be called. - **SmartPlus with Phone as backup**: SmartPlus and indoor monitor(s) will be called first, then the forwarded phone number if the call is not answered. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/47f5d7499d0f67db3f08fdeeddbac18a_compress.jpg) ### Not to Receive Calls and Notifications SmartPlus allows you to silence all calls and notifications when you do not want to be disturbed. 1. Go to **Me > Settings > Notification Settings**. 2. Turn on **Do Not Disturb**. 3. Set up a Time Schedule. > [!NOTE] > Note > > Call histories will still be recorded when enabling Do Not Disturb. ### Receive Calls from a Different Site This occurs when you have multiple sites under one account. For example, when you switch to Site1, you can still receive calls from the door phone at Site2. - The receiving page will display the information on site2. - The logs will only be displayed on site1. ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-fqwaohkv.png) ### Set up Call Kit The call kit feature prevents you from missing incoming calls. The incoming call notification will be displayed on the full screen just as you receive a phone call. > [!NOTE] > Note > > - ONLY the iOS system supports this feature. > - The SmartPlus account of single-tenant projects does NOT support this feature. 1. Tap **Me > Settings > Call Settings > Display Incoming Calls**. 2. Select the incoming call display mode. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1721981970112.png) | Banner Mode | Full Screen Display | | --- | --- | | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/0688a79f-73b7-43f2-b1d5-0dad1fe09c7c.png) | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/fc4564ef-5b1d-4735-929f-890edc7cb11d.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/b6ea4f1a-da33-4101-ae32-7c20202b0257.png) | ## Elevator Control When the **Elevator Control** feature is properly configured by your administrator, tap the **Elevator Control Device** on the homepage to access the destination floor. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LKVWFOT0.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IDZFWJS3.png) ### Incoming Call Sound You can select the notification sound when receiving an incoming call. 1. Tap **Me > Settings > Call Settings > Incoming Call Sound.** 2. Select the desired option. - **Follow System**: Use the default system sound. - **Sound On**: Use the SmartPlus default sound. - **Mute**: Mute the incoming call sound. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/63c1288c3ad1dc093271ba91e3b6613b_compress.jpg) ## Security ### Monitor You can see the live stream of the door phones' cameras, take a shot of the live view, and check who the visitor is and what's happening in front of the doors. Tap **Monitor** ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-6uq2wnxz.png) of the desired device. The monitoring video will be shown for 30 seconds. > [!NOTE] > Note > > Door phones without cameras do not have a monitor button. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1758004406154.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/99495496d8fcaddd27c6238c30556a04_compress.jpg) **You can**: - Tap **Cancel** to exit the current video-watching page. - Tap **Capture** to make a screenshot, - Tap **Unlock** to open the door. - Tap **Call** to make a call with the visitor. > [!NOTE] > Note > > **ONLY** when your account has enabled the Intercom feature will the Call icon be shown on the monitoring page. When viewing the live stream from X910, you can switch the video format between High Definition(HD) and Standard Definition(SD). HD has a higher resolution and presents a clearer image. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1747816956598.png) ### **Alarm and SOS Warnings** You can receive alarm notifications, such as when all doors are open and a smoke alarm is triggered on indoor monitors. Tap **Me > Emergency Alarms** to see and deal with warnings, or tap **View** on the pop-up notifications. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-F5NVMV7E.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/8fa045498d12bf1ba80011af88f46d4e_compress.jpg) ### Arm and Disarm Indoor Monitors with Alexa Linking your account to the Alexa app, you can arm or disarm the indoor monitor by giving specific commands to Alexa. Click [here](https://knowledge.akuvox.com/docs/arm-and-disarm-indoor-monitors-with-alexa) to view the configuration steps. ### Messages and Notifications **See Messages You've Received** Tap the **Message icon ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-u5etkteu.jpg)** in the upper right corner on the homepage, and you can see: - Messages from your service provider - Temp key used messages - Voice messages > [!NOTE] > Note > > - Voice messages are stored for 1 month. > - S539 and X915V2 door phones support leaving voice messages for residents. Tap the message icon in the upper-right corner of the homepage. - If there is a red dot appearing, it means that you have new or unread messages. - You can check messages by their types. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700207369491.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PCBC6T3P.png) If you want to remove all red dots by one tap. Tap ![_scroll_external/attachments/3506-1-25f49af1bc8851e6feae2d3263a82f38d8554cb8ef9910cd18dbbf4b33395543.png](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot%202023-11-17%20155212.png) and all the messages will be read automatically. Tap the desired message to see the details and copy the content if needed. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700208208344.png) > [!NOTE] > Note > > Only the R29 door phone supports pushing package room messages. And the old version app cannot receive such messages. **Receive Offline Pop-ups** When the app is running in the background, the following types of messages will be pushed as pop-up notifications that appear on your desktop: - Messages from your service provider - Temp key used messages - Package room massages - Motion alert - Alarm - SOS #### Strong Arming Alarm Reminder If this feature is enabled, the alarm ringtone will ring continuously for 30 seconds when the alarm is triggered. 1. Go to **Me > Settings > Notification Settings**. 2. Enable or disable Strong Arming Alarm Reminder. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1703497746127.png) Please note that for Android mobile phones, ringing will stop when the device is disarmed. For IOS mobile phones, ringing will continue for 30 seconds. ## Logs and Histories ### **Check Door Access Histories** Calling, opening, and monitoring-related histories are recorded. Via these logs, you can know which device at what time does what. **When the Intercom feature is activated** Tap **Activities** in the bottom tab bar to see any of the following: - **Door logs**: All the calling and door-opening histories. If the door phone has relays added, the triggered relay is also displayed here. - **Call history**: All the outgoing/incoming/missed calls. - **Capture logs:** All snapshots you made of live videos. **When the Intercom feature is not activated** Tap **Activities** in the bottom tab bar, you can see: - **Door logs**: All your door access histories in public devices and your own devices. - **Capture logs:** All snapshots you made of live videos. ### Set up and Upload Logs The log has 7 levels. By default is level 3. The higher the level is, the more detailed the log content is. You can upload logs to the cloud, and Akuvox technical engineers can analyze them if the device malfunctions. 1. Go to **Me > Settings > Advanced Settings > Export Log**. 2. Select a level and tap **Save**. You can ask our technical engineer for detailed information on each level. 3. Tap **Upload To the Cloud.** ## System Settings ### Check Video Communication Qualities Video Quality Diagnosis enables you to check real-time video quality. It can be applied to video calls, live monitoring videos, and the preview page. Go to **Me > Settings > Advanced Settings**, and turn on **Video Quality Diagnosis**, then you can see below information shown in the upper left corner of the screen: - **fps**: frames per second. If the value is low, it'll give a slow-motion or motion-blur effect to your video. - **bps**: bits per second. The higher the bps rate is, the faster the download or upload time will be. - **packet loss rate:** The lower the rate is, the better the network will be. - **rtt**: round-trip time. It’s the total time taken by a data packet as it travels from its source to the destination and back. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OS7PVGH9.png) ### Clear Cache to Improve App Performance After using the App for a long time, you can clear the cache to run the App better and free up storage space. Go to **Me > Settings > Advanced Settings**, and tap **Cache Clear**. ### Enable Confirmation Prompts when Opening Doors Unlock with confirmation check feature shows you a prompt to confirm your opening door command when you tap the unlock button of a device that links with only one door (relay). This helps prevent you from tapping the Unlock button by accident and gives you a chance to double-check before you open the door. To enable this feature, go to **Me > Settings > Advanced Settings**, and toggle on **Unlock with confirmation check**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/8230131c8903b66b640575604a6b4acd_compress.jpg) ### Add Devices to Favorites Favorite Device feature enables you to quickly find and control your frequently-used devices. Follow the steps below to access, view, or modify your Favorites for devices: **Favorite Devices in Card Mode** 1. Tap **Home > Favorites**. ![0221_2](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-t00n66n7.png) 2. Tap Add to Favorites, and tick the desired devices. ![0221_6](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-mwdfsm0u.png) 3. Tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-3e8pfxio.png) at the upper left corner if you finish. The favorite devices will automatically display on the Favorites list. ![0221_7](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-h368n1bn.png) To reorder your favorite devices, tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-gscn1wrl.png) at the upper right. **Favorite Relays in List Mode** You can favorite frequently used relays in **List Mode** for quick access. Please note that if you favor a specific device in Card Mode, its relays will all be favored in List Mode. 1. Tap **Favorites > Add Favorite Device** on the home page. 2. Select the desired relay and return to the last page. The relay will be seen in the Favorites list. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1721982927510.png) To reorder the favorite devices, tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide-v4.0-image-vnb7j8yo.png)at the upper right. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide-v4.0-image-uu4wsuxc.png) > [!NOTE] > Note > > Once you switch the SmartPlus account, the previous account’s Favorites will be cleared. ## Account Settings You can check your account information, including your SIP account, name, department, ID, phone number, and Email address. For better security, you can change your login password. ### Check and Modify Account Information - Tap **Me** on the bottom tab bar. - Tap ***[your name]***, and you can see the details. - First name and last name fields can be modified. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/My%20profile.jpg) **Change Weak or Compromised Password** You can change a compromised or weak (for example, it is easily guessed or has been used for a long time) login password, just do the following: - Go to **Me > *[your name]****.* - Tap **Change Password**. - Create a new password. When doing so, you are asked to enter your old password. - Tap **Submit** to validate the change. ### Change Mobile Phone and Email Number - Go to **Me > [*your name*]**. - Tap **Email** or **Mobile Number**. - Choose the authentication mode. Enter the password or verification code you received from your email. - Tap **Confirm** to validate the change. - You need to log in again after the change. ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/email%20and%20mobile%20number.png) ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/change%20mobile%20number(1).jpg) ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/authentication.jpg) ### Delete Account You can delete your account on SmartPlus. When the account is deleted, it cannot be used to log in anymore. - Go to **Me > *[your name]****.* - Tap **Delete Account**, and tap **Confirm**. You will be asked to enter a verification code. The code can be found in the Akuvox account delete confirmation Email, or the SMS sent to your phone if you registered the account with your phone number only. - Tap **Submit** after you enter the right code. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700466985623.png) ### Forgot Password If you forget your login password, tap **Forgot Password** on the login page. You can reset your password via Email or message: - **Email**. Enter your email address, and you will receive an email containing a link that will redirect you to the reset page. - **SMS**. - Tap **Try to reset via SMS**. - Select Country/Region code. - Enter your mobile number and tap **Obtain Code**. - Enter the verification code you received. Tap **Next** and follow the onscreen instructions. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1700467068533.png) ## App New Features Check the SmartPlus App’s new features on the **Me >** **What’s New** page. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1776062819049.png) ## Support, Terms, and Safety ### Update You can go to **Me > About** to see the current software version. Tap **Check for Updates**, it will turn to App Store or Google Play automatically, then you can check whether it is the latest one. Your settings and data will remain unchanged when you update the App to the latest version. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Me-android(1).jpg)![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/about.jpg)![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-property-manager-guide-v4.0-image-6m7pug2z.jpg) ### Get Help If you need help, go to **Me > Help & Feedback**. You can do any of the following: - Watch video tutorials - Get answers to some frequently asked questions. - Tap **Customer Service** to contact us for technical support. - Tap **Feedback** to describe and submit your problems. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-smartplus-app-user-guide---office-v4.0-image-zc4pfs2o.jpg) ### Learn Service Agreement and Privacy Policy To learn the terms and conditions for using the Akuvox Cloud service, and the privacy policies related to data collection, go to **Me > About**. **![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/about.jpg)**