Akuvox V6.7.2 SmartPlus Sub-distributor Guide

This manual is intended for the sub-distributors who need to properly manage the installers, residents, devices, and remote maintenance on the SmartPlus platform.

For more information, please visit http://www.akuvox.com/ or consult our technical support.

System Overview

Akuvox SmartPlus is a cloud-based platform on which sub-distributors can conduct integrated management of installers, users, devices, remote maintenance, SmartPlus service subscriptions, etc.

• Sub-distributors using this platform will be able to:

• Add, delete, search, and check the installer account.

• Manage the community, office, and personal devices by searching and checking the devices’ information.

• Check and delete third-party devices.

• Subscribe to Akuvox SmartPlus Service for the residents.

• Check SmartPlus service transactions.

• Leave your contact to the customers.

Log into SmartPlus

You can log in SmartPlus platform with the sub-distributor account obtained from your distributor.

1. Open the web browser to enter the address (URL) of the SmartPlus server located in your area, and press Enter.

2. Enter your username and password.

3. Click on Login to log in to the SmartPlus platform.

Note

• Google Chrome Browser is recommended.

• You can click on Log out in the upper right corner to log out of the SmartPlus platform.

SmartPlus Main Interface

Akuvox SmartPlus's main interface has eight modules, that allow you to manage tenants, office staff and personnel, devices, and so on. Moreover, you can make subscriptions for the end users of the Akuvox SmartPlus service and check for the service transaction.

Module Description

Device Management

You can manage the devices for single tenants, multi-tenants as well as devices deployed in the office scenario by adding device MAC, checking device information, and deleting the device(s).

Project Device Management

The Project Device module provides remote maintenance for the community and office devices.

Check/Delete Project Devices

1. Select Community for the community devices or Office for the office devices.

• Search and check the community devices by MAC, SIP, Community Manager, and Community.

• Search and check the office devices by MAC, Office, SIP, and Office Manager. 

2. Click to check the device information and click  to delete the device.

Community Device:

Office Device:

Remote Maintenance for Project Devices

You can provide end users with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device auto-provisioning(AutoP), etc.

1. Select Community or Office.

2. Click   and then Settings of the device for remote maintenance.

Community Devices:

Office Devices:

3. Reboot, reset, or remotely log into the device web interface via Remote Control.

4. Enter the commands for the AutoP, then click on Submit.

5. Click on One-Time AutoP and enter the command if you want the Autop command(s) to be implemented one time.

Note

• Duplicate commands will not be retained.

• One-time AutoP allows you to carry out the Autop command(s) only one time with no repetition.

Batch AutoP for Community Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration command to the targeted devices in your community via auto-provision. You have two AutoP options: Regular AutoP or One Time AutoP.

To conduct AutoP for the devices:

1. Click AutoP for the Community or Office devices.

2. Select the AutoP type.

• Regular AutoP: The configuration will always be valid.

• One-Time AutoP: The configuration will be valid for one time.

3. Enter the AutoP command.

4. Search and select the devices to perform the AutoP, then click Submit.

   You can synchronize the commands to 500 devices maximum at a time.

Note

• Duplicate commands will not be retained.

• One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Personal Device Management

The Personal Device module provides remote maintenance for single-tenant devices.

Check/Delete Personal Device

1. Search and check the device by MAC, Device Name, Single-tenant Manager, and SIP.

2. Click to check the device information and click  to delete the device.

Remote Maintenance for Personal Devices

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click and then Settings of the desired device.

2. Reboot, reset, or remotely log into the device web interface via Remote Control.

3. Enter the commands for the AutoP, then click on Submit.

4. Click on One-Time AutoP and enter the command if you want the Autop command(s) to be implemented one time.

Note

• Duplicate commands will not be retained.

• One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Batch AutoP for Personal Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration commands to the targeted personal devices via AutoP. You have two AutoP options: Regular AutoP or One Time AutoP.

To conduct AutoP for the devices:

1. Click AutoP of the desired device.

2. Select the Autop type.

• Regular AutoP: The configuration will always be valid.

• One-Time AutoP: The configuration will be valid for one time.

3. Enter the AutoP command.

4. Search and select the devices to perform the AutoP, then click Submit.

   You can synchronize the commands to 500 devices maximum at a time.

Note

• Duplicate commands will not be retained.

• One-time AutoP commands will not be valid once you reset the device(s) either for factory reset or configuration reset.

Third-Party Device Management

The Third-Party Device module allows you to check and delete third-party devices.

1. Click Project or Personal and search by

• Device Name, Project, or Project Manager for the project device;

• Device Name, Owner, or Single-tenant Manager for the personal device.

2. Click  to delete the device.

User Management

The User module allows you to manage the installer account and check the end user information.

Installer Account Management

Add Installer Account

1. Click Installer and then New.

2. Set up the installer account.

Setting Description:

Check/Edit/Delete Installer Account

After the installer accounts are created, you can check, edit, and delete the installer accounts.

1. Click Installer and search for the desired installer by Account or Email.

2. Click  to add MAC addresses for the installer’s single tenants. You can import the device MAC addresses using the template or add them one by one.

3. Click  to edit the installer information and reset the account password. Click  to delete the installer.

Access Installer Account

You can access the installer account without a password to help installers with management and deployment, but you will need to be authorized by the installers first before you can log in to their account from your web portal. Installers can grant or revoke the permission whenever they want.

1. Click Installer and search for the desired installer by Account or Email.

2. Click to access the installer account.

End User Account Management

End-user account management involves searching and checking the end users’ accounts.

Search/Check End User Account

Click Villa User, Community User, or Office User and search for the desired user.

• Search the residential user by Account Type and account information.

• Search the office user by Account Type and account information.

Parameter Description(Villa and Community User)

Parameter Description(Office User)

Check Firmware List

The Firmware module allows you to check the latest firmware that is available for your installers.

Firmware List Description

Subscription

You can pay for the service activation and renewal for the single tenant users, multi-tenant users, and office users under a specific installer. Moreover, you can pay for an extra family member account as well as paying for the property manager SmartPlus app service.

Note

Your distributor should enable the payment feature before you can pay for end user service.

Activation Service

Pay for Community Users and Property Managers

1. Select the installer.

2. Select the Community project type and click Next.

3. Click Active.

4. Check off the users you need to pay for. You can filter users by selecting the communities and the service type or clicking the icon next to the APT or APT Name to reorder the list.

5. Select the item(s) and click Next.

6. Pay for the order. You can pay it by Stripe, PayPal, or by Coupon.

•    To pay by Stripe or PayPal, select Don’t Use Coupon.

•    To pay the coupon, select All Fee.

Note

To pay by coupon, you will need to purchase the coupon from Akuvox sales first. You can check coupon information in the upper right corner.

Coupon Description:

Billing Information Description：

Note

You can pay for an extra family member account for the single tenant in the same way.

Pay for Single-tenant Users

1. Select the installer.

2. Select Villa project type and click Next.

3. Click Active and select the item(s).

4. Click Next and pay for the bill.

Pay for Office Users

1. Select the installer.

2. Select the Office project type and the specific office. Then, click Next.

3. Click Active and select the item(s).

4. Click Next and pay for the bill.

Renew Service

Pay for Community Users and Property Managers

1. Select the installer.

2. Select the Community project type and click Next.

3. Click Renew.

a. Select the communities and the service type you want to renew. Then search for the service that is expired or is expiring by the expiration date.

b. Select the renewal period with a maximum of 5 years.

4. Click Next to pay for the bill.

Pay for Single-tenant Users

1. Select the installer.

2. Select Villa project type and click Next.

3. Click Renew.

4. Select the item and the renewal period with a maximum of 60 months.

5. Click Next to pay for the bill.

Pay for Office Users

1. Select the installer.

2. Select the Office project type and the specific office. Then, click Next.

3. Click Renew.

4. Select the item and the renewal period with a maximum of 60 months.

5. Click Next to pay for the bill.

Transaction History

The Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice.

Note

Your distributor should enable the payment feature before you can see the module.

1. Check the transactions by the Created Time, Type, Status, Installer, and Order Number.

2. You can delete or cancel the order by clicking .

3. Click Pay to pay for the order if the order is not paid yet.

Parameter Description:

Customer Service

You can leave your contact for the installers and end users in the Setting module so that they can contact you using the contact information.

You can enable Receive Feedback and installers' and end users' feedback will be sent to the email address that you fill in.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.