Akuvox V6.7.2 SmartPlus Distributor Guide

Date: February.2024

About This Manual

This manual is intended for the distributors who need to properly manage the installers, residents, devices, and remote maintenance on the SmartPlus platform V6.7.1 version.

For more information, please visit http://www.akuvox.com/ or consult our technical support.

What's New:

• Add Auto Renew and Auto Payment Records(Only Support Ucloud).
• Optimize Welcome Email content sent to end users.
  

System Overview

Akuvox SmartPlus is a cloud-based platform on which distributors can conduct integrated management of installers, users, devices, remote maintenance, SmartPlus service subscriptions, etc.

• Distributors using this platform will be able to:

• Add, delete, search, and check the installer account.
• Manage the community, office, and personal devices by searching and checking the devices’ information.
• Check and delete third-party devices.
• Add the device MAC to the device MAC library separately or use a template and remove the device MAC from the MAC library.
• Subscribe to Akuvox SmartPlus Service for the residents.
• Check SmartPlus service transactions.
• Leave your contact to the customers.

Log into SmartPlus

You can log in SmartPlus platform using the user account information you obtain from the Akuvox technical team.

1. Open the web browser to enter the address (URL) of the SmartPlus server located in your area, and press Enter.
2. Enter your username and password.
3. Click on Login to log in to the SmartPlus platform.

SmartPlus Main Interface

Akuvox SmartPlus's main interface has nine modules, which allow you to manage tenants, office staff and personnel, devices, device MAC, and so on. Moreover, you can make subscriptions for the end users of the Akuvox SmartPlus service and check for the service transaction.

Module Description

Device Management

You can manage the devices for single tenants, multi-tenants as well as devices deployed in the office scenario by adding device MAC, checking device information, and deleting the device(s).

Project Device Management

Project device management involves device management and provides remote maintenance for the community and office devices.

Add Device MAC to MAC Library

You can add device(s) to the MAC library separately or using a template. If you want to add a community device, then you are required to notify your installer for adding the community device. The device MAC needs to be added to the distributor’s MAC library before the installer can add the device to their project.

• Add MAC Separately

1. Go to MAC Library Module.
2. Click on Add and fill in the device MAC.

• Add MAC Using a Template

1. Download the template and fill in MACs.
2. Click Import to upload the device MAC.
3. Select the MAC template from your personal computer and upload it.

• Template Sample

Check/Delete Project Device

1. Go to the Project Device module.
2. Select Community for the community devices or Office for office devices.

• Search and check the community devices by MAC, SIP, Community Manager, and Community.
• Search and check the office devices by MAC, Office, SIP, and Office Manager. 

    3. Check and delete the device(s).

Community Device:

Office Device:

4. Go to the MAC Library module and remove the device MAC from the MAC Library if needed.

Remote Maintenance for Project Device

You can provide end users with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click on Project Device Module.
2. Select Community or Office.
3. Click  of the device which you want to provide remote maintenance for.

Community Device:

Office Device:

4. Reboot, reset, or log into the device web interface remotely via Remote Control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One-Time Autop if only you want the Autop command(s) to be implemented one time.

Batch AutoP for Community Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration command to the targeted devices in your community via auto-provision. You have two AutoP options: Regular AutoP or One Time AutoP.

To conduct AutoP for the devices:

1. On the navigation column, click  .
2. On the upper right corner of the interface, click  .

    3. Select your AutoP type.

• If you want the configuration to be always valid, select Regular AutoP.
• If you want the configuration to be valid for one time only, select One-Time AutoP.

    4. Enter the AutoP commands you need.

    5. Search and select the devices to be provisioned, then click Submit. You can synchronize the commands to 500 devices maximum at a time.

Personal Device Management

Personal device management involves device management and provides remote maintenance for personal devices.

Add Personal Device MAC to MAC Library

You can add a personal device MAC to the MAC library separately or use a template. If you want to add the personal device, then you are required to notify your installer for adding the personal device.

1. Go to MAC Library Module.
2. Click on New and fill in the device MAC.

Check/Delete Personal Device

1. Go to the Personal Device module.
2. Search and check the device by MAC, Device Name, Single-tenant Manager, and SIP.
3. Check and delete the device(s).

4. Go to the MAC Library module and remove the device MAC from the device MAC if needed.

Remote Maintenance for Personal Devices

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click Personal Device Module.
2. Click the specific device for which you want to provide remote maintenance.
3. Click , then click Settings.

4. Reboot, reset, or log into the device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One-Time Autop if only you want the Autop command(s) to be implemented one time.

Batch AutoP for Personal Devices

AutoP allows you to configure the devices remotely. You can synchronize the selected configuration commands to the targeted personal devices via AutoP. You have two AutoP options: Regular AutoP or One Time AutoP.

To conduct AutoP to the device:

1. On the navigation column, click .
2. On the upper right corner of the interface, click .
3. Select your AutoP type.

• If you want the configuration to be always valid, select Regular AutoP.
• If you want the configuration to be valid for one time only, select One Time AutoP.

   4. Enter the AutoP commands.

   5. Search and select the devices to be provisioned, then click Submit. You can synchronize the commands to 500 devices at a time.

User Management

User module is where you can manage the installer account and check the end user information.

Sub-Distributor Account Management

In some cases, there are secondary agents under certain distributors, and installers are under them. These sub-distributors have the authority to manage installers, but they are also under the control of their distributor. The distributor creates an account for the sub-distributor, who can then log into their web portal to create an account for the installer.

Add Sub-Distributor Account

1. Go to User > Sub Distributor, and click on  in the upper right corner.

    2. Enter the information and complete the settings.

Check/Edit/Delete Sub-Distributor Account

You can check, edit, or delete the sub-distributor accounts at any time.

1. Go to User > Sub Distributor.

    2. Find the desired sub-distributor, and do any of the following:

• Click on  to open the editing screen, so you can change the settings, or reset the password.

• Click on  to delete this sub-distributor. Please note that you have to clear the installers associated with this sub-distributor before you can delete the account.

Installer Account Management

Add Installer Account

1. Click User module.
2. Click Installer, then on New.
3. Set up an installer account.

• Setting Description

Check/Edit/Delete Installer Account

After the Installer accounts are created, you can check, edit, and delete the installer accounts if needed.

1. Go to User > Installer.

    2. Search the installer by account, email, or sub-distributor (if any).

    3. Click on  to add MAC addresses for the installer’s single-tenants.

    4. Click on  to edit the installer information and password.

    5. Click on  to delete the installer.

Access Installer Account

You can access the installer account without a password to help installers with management and deployment, but you will need to be authorized by the installers first before you can log in to their account from your web portal. Installers can grant or revoke the permission whenever they want.

1. Click User, then select Installer.
2. Select the installer account, then click to access the installer account.

Sub-Installer Account Management

Check Sub-Installer Account

You can search and check sub-installer account information. The sub-account format is [Installer Account: Sub-account]

1. Go to User > Installer.
2. Search the sub-account by entering the installer account name.
3. You can check the account information but not edit or delete it.

End User Account Management

End-user account management involves searching and checking the end users’ accounts. However, it will be good for you to have a general idea about how the end users can be added, edited, and deleted using the SmartPlus installer account.

Search/Check End User Account

You can also search and check the end user’s information.

1. Click User Module, and select Villa User, Community User, or Office User according to your need.

• Search the residential user information by account type and search type in the Search field.
• Search the office user information by account type and search type in the Search field.

Parameter Description (Villa User and Community User)

Parameter Description (Office User)

Check Firmware List

Firmware module is where you can check the latest firmware that is available for your installers.

1. Click on Firmware module.

Firmware List Description

Subscription

You can pay for the service activation and renewal for the single tenant users, multi-tenant users, and office users under a specific installer. Moreover, you can pay for adding an extra family member account as well as paying for the property manager SmartPlus app service.

Activation Service

Pay for community users and property manager

To pay for the services for the community users and property manager:

1. Click on Subscription module.
2. Select the installer.
3. Select Community project type, then click Next.

    4. Click Active .

    5. Check off the users you need to pay for. You can filter users by selecting the communities and the service type or clicking the icon next to the APT or APT Name to reorder the list.

   6. Scroll down to click on Next.

    7. Pay for the order. You can pay it by Stripe or PayPal or by Coupon.

•    To pay by Stripe or PayPal, select Don’t Use Coupon.
•    To pay the coupon, select All Fee.

Coupon Description:

Billing Information Description

Pay for single-tenant users

To pay for the service activation for the single tenant users:

1. Click on Subscription module.
2. Select the installer.
3. Select Villa project type, then click Next.

4. Click Active . Then select the users you want to

Pay for office users

To pay for the service activation for office users.

1. Click on Subscription module.
2. Select the installer.
3. Select Office project type, and select the specific office, then click Next.
4. Select the specific department you want to pay for the service.

Renew Service

Pay for community users and property manager

To renew services for community users and property managers.

1. Click on the Subscription module.

2. Select the installer.

3. Select project type.

• Select Community to renew the services for community users and property managers.
• Select Villa to renew the service for the single tenant users.
• Select Office to renew the service for the office users.

4. Click Renew

To renew services for community users and property managers.

a. Select the communities and the service type you want to renew. Then search for the service that is expired or is expiring by the expiration date.

b. Choose to renew manually or automatically.

• Renew Manually:

Select Manual and the renewal period with a maximum of 5 years.

• Renew Automatically: Renewal occurs every 30 days and extends the account's upcoming expiration date by 30 days. 

Select Auto Renew Monthly(30 days) and the Renew Times that decide how many months the renewal lasts.

c. Click Next to pay for the bill.

Pay for single-tenant users

To renew services for single-tenant users.

1. Select the user you want to renew the service for.
2. Select the renew method and the renewal period with a maximum of 60 months.
3. Pay the renewal order on the order page.

Pay for office users

To renew services for office users.

1. Select the specific office, then click Next.
2. Select the renew method and renewal period with a maximum of 60 months.
3. Select the specific department you want to pay for the service.

Automatic Payment Records

On the Subscription module, you can check the automatic payment records including Auto Renew settings, total prices, etc.

Transaction History

Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.

Check Transaction History

After the payment is made, you can check the details of the transaction if needed.

1. Check the transactions by the Created Time, Type, Installer, Status, and Order number.
2. Delete, or cancel the order if needed.
3. Click to pay for the order if the order is not paid yet.

Description

4. Click on of the transaction you want to check and download the invoice if needed.

5. Click on to delete the specific transaction order if needed.

Customer Service

You can leave your contact for the installers and end users in the Setting module so that they can contact you using the contact information.

Enable Receive Feedback if needed, and then installers' and end users' feedback will be sent to the email address that you fill in.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.