--- title: "Akuvox V7.5.0 Smart Access Multi-Company Project Management Guide" slug: "akuvox-v720-smart-access-installersproperty-managers-guide-commercial-projects" status: "update" updated: 2026-08-06T03:46:33Z published: 2026-08-06T03:46:33Z canonical: "knowledge.akuvox.com/akuvox-v720-smart-access-installersproperty-managers-guide-commercial-projects" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # Akuvox V7.5.0 Smart Access Multi-Company Project Management Guide ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/ChatGPT Image May 21, 2026, 03_26_44 PM.png) **Update Time: August. 2026** **About This Manual** This manual is intended for both installers and project managers who need to manage commercial projects, including companies, personnel, and devices on the Akuvox SmartPlus platform **(Version: 7.5.0)**. For more information, please visit [http://www.akuvox.com/](http://www.akuvox.com/) or consult Akuvox technical support. > [!NOTE] > Note > > - The project created before **October 15, 2024** remains the old settings. To learn about the setup, project managers can refer to [Akuvox V6.8.1 SmartPlus Property Manager Guide - Office](/v1/docs/akuvox-smartplus-property-manager-guide-office). > - For installers, this manual contains the feature setup in specific projects. To learn about installer portal’s features including site management, sub-account management, and subscriptions, please refer to [Akuvox SmartPlus Installer Portal Guide — Commercial Projects](/v1/docs/akuvox-v711-smartplus-installer-guide-commercial-projects). **What’s New in version 7.5.0**: - [Support the Apple Wallet access method](/v1/docs/enable-apple-wallet-access-for-personnel-in-commercial-projects-1). - [Support the Event Trigger Rule feature](/v1/docs/configure-event-trigger-rules-for-automated-access-control-actions). - [Optimized the Emergency Scenario feature](/v1/docs/set-up-emergency-action). ## System Overview You can use this platform to: - Add, edit, and delete the companies, administrators, personnel accounts, devices, etc. - Deploy and set up devices and doors for access control. - Set up access groups and holiday schedules. - Set up access methods for visitors. - Set up attendance and smart parking. - Check various logs such as door logs, call history, and alarm records. ## Login Log in to the smart access platform with your account. For installers, the account is created by your distributor; for project managers, the account is created by your installer. 1. Open the web browser, enter the address (URL) of the cloud server location in your area, and click **Enter**. 2. Enter your username and password. 3. Click **Login**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZL2TJXOG.png) > [!NOTE] > Note > > Enter the verification code sent to your email address for login when your distributors or installers enable the Two-factor Authentication feature. ## Log Out You can click on **Log out** in the upper-right corner to exit the system. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762495812701.png) ## Prior to the Management It is advised that you go through what is listed below before starting management. - Check if all device MAC addresses have already been registered by your distributor. - Check if the device firmware version supports cloud mode with no connection to SDMC. - Check if the device is powered on and is connected to the internet, and make sure that the network is normal. - Check and make sure that the user information and device information are correct. ## Dashboard The project management dashboard gives you an overview of the commercial project. As the permissions of project managers and installers are different, the dashboard also differs slightly. - Installers can add devices, check device status, check PM number, and return to the installer web portal on the dashboard, but CANNOT perform emergency action(Unlock/Lock) and lockdown. - PMs can switch between different projects by clicking the project name in the top menu. **For Project Managers**: ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7Q2FANOK.png) **For Installers**: ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-D8FKTUYO.png) **Left Menu Description**: | **Modules** | **Description** | | --- | --- | | Dashboard | Have a quick grasp of the project management portal. | | Devices | Manage devices. | | Doors | Manage doors. | | Company | Add new companies and edit existing companies by changing the company name, assigning doors, and checking the holiday schedule. | | Users | Manage personnel, visitors, and administrators. | | Access Control | The module contains: - Access Group: Define the schedule that limits entry and exit. - Holiday: Define the holidays that limit entry and exit. - Area Restrictions: Set the anti-passback rules for access control. | | Logs | Check various logs, including door logs, call history, captured images, and alarm records. | | Report | Set up and manage muster reports and event reports. Muster reports are ONLY available for project managers. | | Attendance | Set up attendance points, check attendance reports, manage leaves, etc. | | Smart Parking | Register license plates and UHF tags for users, and manage parking lots. | | Library | The storage of PIN codes and RF cards for quick and integrated management. | | Messages | Create and send messages to specific personnel and devices. | | Settings | This module includes: - Basic Setting: project name, address, etc. - Time Setting: time zone, time format, and date format. - Motion Setting: motion detection type and alert delay time. - Emergency Setting: emergency door group and emergency unlock permission. | ### Customize Dashboard You can customize the dashboard by adding and editing components to match your preferences. #### Edit and Remove Components 1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QU81TTZ5.png) in the upper-right of a specific component. 2. Rename, delete, or configure it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y08W0AA0.png) For the **Door Status** component, you can select up to 8 doors to display. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JMDNWUGW.png) After displaying the door, you can unlock it, lock it down, and hold it open. ONLY PMs can open/close the door; installers cannot. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HPF8NITN.png) > [!NOTE] > Note > > - If the system fails to obtain the status of the door, check whether the real-time monitoring feature is enabled on the device side. Click [here](/v1/docs/display-door-status-on-smartplus-cloud) to view the configuration steps. > - Specific models and versions support opening/closing doors. See the [Door Management](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#door-management) chapter. For the **Alarm Log** component, you can select the log type to display and set the time of logs.![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-98YKR8BY.png) For the **Device Status** component, you can select up to 20 devices to display. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-E7IRVPVH.png) After displaying the device, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-0XAZVLDP.png) to redirect to the device’s settings interface. The green dot indicates the device is online. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HCK6B8K6.png) For **Elevator Control** component, click the elevator control device to unlock, hold open, and restore selected floors. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BDLUPXS5.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-B7VN0SS7.png) #### Add Components 1. Click **+** in the lower-right corner. 2. Click the desired component to add it. The same components can be added repeatedly. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-MTNVE3RS.png) ## Wizard Wizard guides you through adding devices, companies, administrators, groups, and personnel, and setting up access control and attendance. It will pop up when you log in to the platform. (For installer accounts, the Wizard will display when clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AY59AWPU.png) of the target project.) If you want to check the guidance after closing it, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H8MU326F.png) in the upper-right corner. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1763020336970.png) ## Company Management You can create multiple companies in a project. ### Create Companies and Assign Doors 1. Click **Company > New**. 2. Name the company. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-19BDMDER.png) 1. [Optional]Upload the company logo picture. Format: .jpg/.png; Max picture size: 2MB; Recommended resolution: 300*130. 2. [Optional]Configure **Parking Restrictions**. - Available when the project has the **Parking Restrictions** feature enabled. - Enter the number of parking spaces(0~9999) assigned to this company. - Vehicles will be denied entry once the allocated parking capacity is exceeded. 1. [Optional]Enable **Sequence Call** and select 3 groups of personnel or devices to be called. This feature works with specific door phones. The company name and logo will display on the door phone’s home screen. Visitors can directly tap the company to call these numbers in order. > [!NOTE] > Note > > Click [here](/v1/docs/tap-a-specific-company-to-call) to check compatible models and configuration steps. 1. Assign doors to the company by checking them and toggling the switch to define them as private or public doors. For instructions on adding doors, please refer to the [Device Management](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#device-management) chapter. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-87C6MVRE.png) 1. Select the building and floors that are accessible to the personnel in the company. - This setting works with the [Akuvox elevator control system](/v1/docs/configure-ec33-elevator-control-on-the-smart-access-cloud). - Select the elevator control device from the dropdown menu. 1. Check the [holiday schedule](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#holiday-access-control) applied to the company that limits access during holidays. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-C6NOHRI0.png) 1. Submit the setting. After adding the company, you can modify its settings by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CHOCEB5B.png) and delete it by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LCKB8IGE.png). You can also add new companies in the **Personnel** module. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4K3CH2HG.png)next to the project name and click **New Company**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3E1FZY6W.png) ### Add/Edit Buildings in a Company ONLY installers can add, edit, and delete buildings. 1. Click **Devices > +Add Building**. 2. Name the building. 3. The remaining settings are for Akuvox **EC33 Elevator Control**. If this device is not deployed in your project, you can skip these settings and submit directly. To learn more about **Floor Mapping Mode** configuration, click [here](https://knowledge.akuvox.com/docs/configure-ec33-elevator-control-on-the-smart-access-cloud#step-2-configure-building-floor-mapping). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SXLAIP8A.png) 1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9PJRCLQ8.png) next to the desired building to modify its settings or delete it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HQ7C5O3K.png) ### Add Groups in a Company 1. Click **User >** **Personnel** > ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ADIBU3F3.png) next to the desired company > **+New Group**. Or, select **Group** in the target company category **> New Group**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HFA1KYRI.png) 1. Enter the group name and select the company it belongs to. 2. Set the directory display on the door phone’s directory screen. Specific models support this feature. See the chart below. - **Do Not Display**: Neither display the group nor the personnel in it. - **Display as Group Only**: The default option. Only display the group name. When selected, the first 10 personnel with the SmartPlus Intercom feature enabled will be called. - **Display Personnel Only**: Personnel will all be displayed, but not the group name. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NW5GADE1.png) 1. Click Submit. > [!NOTE] > Compatible models and versions(or higher): > > - X912: 912.30.11.49 > - X915 V2: 2915.30.10.211 > - X916: 916.30.10.222 > - S539: 539.30.10.231 > - S538: 538.30.10.705 > - S535: 535.30.10.233 > - S532: 532.30.10.211 > - R29: 29.30.10.314 > - R28V2: 228.30.10.231 > - E16V2: 216.30.10.208 ### Edit/Delete a Group 1. Click **User > Personnel > Group**. 2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CN65N9UT.png) to view the detailed information and modify the group; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AOED9VFY.png) to delete it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KVP4EJ7I.png) 1. On the group info interface, you can: - Click **+Add** to add users to the group. - Click **Edit** to change the group settings. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KMDCZBU0.png) - Check the access groups applied to the group. - Click **+Add** to add an access group. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JAA40M7M.png) 1. On the group editing interface, set up additional settings. See item description in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LHHTOO4C.png) | **Settings** | **Description** | | --- | --- | | Group Name | Name the group. | | How to Display on Directory | Set the directory display. - **Do Not Display**: Neither display the group nor the personnel in it. - **Display as Group Only**: Only display the group name. - **Display Personnel Only**: Personnel will all be displayed, but not the group name. **Note**: The following device models with specific firmware versions or higher support this feature: - X912: 912.30.11.49 - X915 V2: 2915.30.10.211 - X916: 916.30.10.222 - S539: 539.30.10.231 - S535: 535.30.10.233 - S532: 532.30.10.211 - R29: 29.30.10.314 - R28V2: 228.30.10.231 - E16V2: 216.30.10.208 | | Call Preference | **Sequence Call**: You can set three sequence call numbers. When tapping the group to call, the numbers will receive calls in order. **Group Call**: The first 10 personnel with the SmartPlus Intercom feature enabled will receive the call. | | Call Type | Set which devices receive calls from the door phone and in which order. For example, **Indoor Monitors/Guard Phones with SmartPlus as Backup** means that indoor monitors or guard phones receive the call first. When not answered, the call forwards to users’ SmartPlus Apps. | | Immune to Anti-passback | When enabled, the personnel in this group will not be limited to the [anti-passback rules](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#area-restrictions). | | Accessible Floors | - This setting works with the Akuvox elevator control system. Personnel in this group can take the elevator to their accessible floors in specific buildings. - Set whether the setting follows [the company’s floor setting](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#create-companies-and-assign-doors). - If not, specify the buildings and accessible floors and select the elevator control device from the dropdown menu. - Click [here](/v1/docs/configure-ec33-elevator-control-on-the-smartplus-cloud) to view how to set up the elevator control feature. | ## Personnel Management You can add personnel one by one or in a batch to a company. ### Add Personnel One by One 1. Click **User > Personnel > New Personnel**. 2. Enter the user information and set up permissions. See descriptions of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AQ6CR8SH.png) | Item Name | Description | | --- | --- | | Profile Picture | Click **Edit** to upload the profile picture. Format: .jpg/.jpeg/.bmp/.png; Max picture size: 10MB; Recommended resolution: 300×300. You can also choose the system default profile. | | First Name/Last Name[The mandatory option] | The username. | | Company | The company of the user. | | UID | The UID. If you leave it empty, the system will generate a UID. | | Group | Assign the user to a group. Or, click **+New Group** to create a new one. | | Job Title | The user’s job title. | | Email | The user’s email address. SmartPlus App login credentials will be sent to the address if the user can use the **SmartPlus Intercom Feature**. | | Mobile Number | The user’s mobile phone number. Select the right area code before entering the number. | | Language | All notifications sent to the user will display in the selected language. | | Assigned Device | You can assign an indoor monitor/a guard phone to the user. When visitors call the user from a door phone, the device can receive the call. | | Set Valid Time | Limit the user from opening doors and using the SmartPlus App beyond the specified time. This setting has the highest priority over other access permission settings. | | SmartPlus Intercom Feature | Disabled by default. If enabled, the user is allowed to use the intercom feature of the SmartPlus App. This is a premium feature. Turning it on/off will affect the project’s billing. | | Landline Service | - Available when SmartPlus Intercom Feature is enabled. - It enables communication between mobile phones/telephones and intercom devices. - When enabled, enter the landline number. | | Call Type | When the SmartPlus Intercom Feature is enabled, set the Call Type. - **SmartPlus and indoor monitors/guard phones**: When making calls to the personnel on a door phone, the personnel’s SmartPlus App and indoor monitors or guard phones will receive the call. - **Indoor monitors/guard phones with SmartPlus as backup**: When making calls to the personnel on a door phone, the personnel’s indoor monitors/guard phones will receive the call first. If the call is not answered, it will be made to the SmartPlus App. | | Display in Directory | Enabled by default. Set whether to display the user on the door phone’s directory list. | | Privileges | - **Create QR Code**: Disabled by default. Set whether the user can create the temporary QR code with their SmartPlus Apps. - **First Credential in Permission**: Enabled by default. Set whether the user can use their credentials to keep the door open. - **Lockdown Bypass**: Enabled by default. Set whether the user can open the door if it is locked down. **NOTE**: Specific models and versions(or higher) support **Lockdown Bypass**. \| Model \| Minimum Version \| Model \| Minimum Version \| \| --- \| --- \| --- \| --- \| \| X912 \| 912.30.12.22 \| S539 \| 539.30.10.507 \| \| X915V2 \| 2915.30.10.619 \| S538 \| 538.30.10.705 \| \| X916 \| 916.30.10.508 \| S535 \| 535.30.11.8 \| \| R29 \| 29.30.10.507 \| A08 \| 108.30.11.110 \| \| R28V2 \| 228.30.11.6 \| A01/A02 \| 101.30.11.12 \| \| R25 \| 25.30.10.206 \| A03 \| 103.30.11.6 \| \| R20 \| 320.30.11.206 \| A095 \| 95.30.10.203 \| \| E16V2 \| 216.30.11.107 \| A094 \| 92.30.11.8 \| \| X910 \| 2910.30.11.104 \| A05V2 \| 205.30.11.114 \| | | Model | Minimum Version | Model | Minimum Version | | X912 | 912.30.12.22 | S539 | 539.30.10.507 | | X915V2 | 2915.30.10.619 | S538 | 538.30.10.705 | | X916 | 916.30.10.508 | S535 | 535.30.11.8 | | R29 | 29.30.10.507 | A08 | 108.30.11.110 | | R28V2 | 228.30.11.6 | A01/A02 | 101.30.11.12 | | R25 | 25.30.10.206 | A03 | 103.30.11.6 | | R20 | 320.30.11.206 | A095 | 95.30.10.203 | | E16V2 | 216.30.11.107 | A094 | 92.30.11.8 | | X910 | 2910.30.11.104 | A05V2 | 205.30.11.114 | 1. Click **Next** to set up the user’s credentials. See description of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5H7TAABG.png) | Item Name | Description | | --- | --- | | PIN | 2~8-digit PIN code. | | RF Card | 1~16 characters that can contain 0~9 and A~F, or click the read card icon ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-T5KFPPWM.png)to register the card directly from a supported device. Select an online registration device from the dialog, then have the user swipe their card at that device. The card number is automatically populated in the form. | | Palm Vein | Click the palm vein icon to select a supported device and initiate enrollment. The device enters enrollment mode and prompts the user to complete the scan. Upon successful enrollment, the credential is uploaded to the cloud. | | Apple Wallet | This feature allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors. It is a paid feature. Activate the subscription before users can set it up. | | Face ID | Upload a front-facing photo for facial recognition. If a profile picture has already been uploaded, click **Use Profile Picture as Face ID** to use it instead. To capture face data directly from a supported device, click **Register on Device**, select an online registration device from the dialog, then have the user complete enrollment at that device. | | Fingerprint | Enroll the fingerprint with the Akuvox fingerprint reader [ACR-CID13](https://knowledge.akuvox.com/docs/open-the-door-via-finger-key#smartplus-cloud-configuration). | | License Plate | Enter the number that a third-party LPR camera can identify. | | UHF Card | Enter the card code that the Akuvox device ACR-CRP12 can identify. | | Set Valid Time | Set when the vehicle can enter and exit the parking lot. | > [!NOTE] > Note > > - The license plate is used for [Smart Parking](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#smart-parking). > - If you have filled in both the License Plate and the UHF Card, the cloud will ONLY issue the UHF card code to the door phone. 1. Click Submit. ### Add Personnel in a Batch You can import a batch of personnel data into a company for quick setup. 1. Click **User > Personnel > Import**. 2. Click **Download Import Template**. 3. Click **Import Personnel** to upload the file after editing it, and click **Import Face Data** to upload the face photos. Please follow the upload instructions in the pop-up window. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S714ECP6.png) In the template, you can see the instructions by moving the mouse cursor to a specific column. See the description of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-J2EW9XEL.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4XURB5EQ.png) | Column Name | Description | | --- | --- | | Company | The company of the personnel. | | Group | The group of personnel. Separate multiple groups by “;”. | | First Name | The first name of the personnel. | | Last Name | The last name of the personnel. | | UID | Assign a unique ID to the personnel. | | Job Title | The job title of the personnel. | | Email | The email address of the personnel that is used to receive SmartPlus App-related emails. | | Mobile Number | The mobile phone number of the personnel. | | Telephone Calling Code | The telephone code for phone calls. For example, the code is 1 for the United States. | | SmartPlus Intercom Feature | If enabled, the user is allowed to use the SmartPlus App. 0: Disabled; 1: Enabled. | | Landline Service | Landline Service enables communication between telephones/mobile phones and intercom devices. 0:Off; 1:On. | | Landline Number | Enter the landline number when the landline service is activated. | | Call Type | Set which devices can receive a call. For example, if you select 0, the SmartPlus App will receive the call first, then the indoor monitor or the guard phone. 0: SmartPlus and indoor monitors/guard phones; 1: Phone and indoor monitors/guard phones; 2: SmartPlus and indoor monitors/guard phones, with phone as backup; 3: Indoor monitors/guard phones with SmartPlus as backup; 4: Indoor monitors/guard phones with phone as backup; 5: Indoor monitors/guard phones with SmartPlus as backup, and finally, the phone. | | RF Card | The RF card code is used to open doors. If one user has multiple cards, separate the codes by “;”. | | PIN | The PIN code is used to open doors. The length should be between 2 to 8 digits. | | License Plate | Fill in the license plate information, multiple plate codes separated by ";". You can add up to 5 codes. | | UHF Card | Fill in the UHF card code, multiple plate codes separated by ";". You can add up to 5 codes. | | Access Group ID | Assign the [access group ID](/v1/docs/akuvox-v700-smartplus-property-manager-portal-guide-office#access-group-management) to the user. | | First Credential In | Enabled by default. Set whether the user can use their credentials to keep the door open. 0:Off; 1:On. | | Lockdown Bypass | Enabled by default. Set whether the user can open the door if it is locked down. 0:Off; 1:On. | ### Edit Personnel After adding the personnel, you can edit and delete them on the **User > Personnel** interface. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K6O6OEJS.png)to delete the personnel. - Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OSPJK4EN.png)to view and edit the personnel’s information. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y1T30XUH.png) On the information interface, click **Edit** to modify the account settings. - Toggle access methods’ switch to turn them on/off. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FO0HEI70.png) to add specific access methods. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-129OHYYH.png) to check access groups applying to the user. - Click **+Add to Existing Access Group** to add an access group. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-57HYMZ08.png) ### Edit Personnel in a Batch You can export the personnel file, edit it, and import it to make a bulk modification. > [!NOTE] > Note > > ONLY with a **PM** account will this feature be available. 1. Click **User > Personnel > Import**. 2. Click **Export Personnel**. 3. Click **Batch Edit Personnel** to upload the file after editing it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HJH0LGWV.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IENV014R.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-L3RZXCYP.png) > [!NOTE] > Note > > - Company and group name cannot be modified. > - The email address of an account linked to multiple sites cannot be modified. > - Adding or updating an email address will reset the SmartPlus App login password. The new login credentials will be sent to the new email address. > - Access credentials can be added but not modified. ## Administrator Management You can create administrator accounts, with which users can log in to the Smart Access Administrator platform to manage companies, personnel, access groups, etc. ### Add an Admin 1. Click **User > Admin > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NW0TJSEV.png) 1. Set up the account. See the descriptions of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OAMVJMVI.png) **Item Description**: | Item Name | Description | | --- | --- | | First Name/Last Name | Enter the name of the admin. | | Company | Select the company managed by the admin. | | Group | Select the group of the admin. | | UID | The UID. If you leave it empty, the system will generate a UID. | | Job Title | The admin’s job title. | | Email | The email is used to log in to the SmartPlus Admin web portal and app. | | Mobile Number | Enter the mobile phone number if the admin wants to use it for SmartPlus App login. **Note**: Select the right area code. Or, the number will be ineffective. | | Assigned Device | You can assign an indoor monitor/a guard phone to the admin. When visitors call the admin from a door phone, the device can receive the call. | | Set Valid Time | Limit the admin from opening doors and using the SmartPlus App beyond the specified time. This setting has the highest priority over other access permission settings. | | Use Admin App Service | Set whether the admin can use the SmartPlus App. | | Landline Service | - Available when **Admin App Service** is enabled. - It enables communication between mobile phones/telephones and intercom devices. - Enter the number of the admin’s phone when it is activated. | | Call Type | Available when **Admin App Service** is enabled. - **SmartPlus**: The SmartPlus App and indoor monitor will receive incoming calls. - **Phone**: The phone and indoor monitor will receive incoming calls. - **SmartPlus with phone as backup**: SmartPlus and indoor monitor(s) will be called first, then the forwarded phone number if the call is not answered. | | Display in Directory | Enabled by default. Set whether to display the admin on the door phone’s directory list. | | Privileges | - **First Credential In**: Enabled by default. Set whether the admin can use their credentials to keep the door open. - **Lockdown Bypass**: Disabled by default. Set whether the admin can open a door when it is locked down. **NOTE**: Specific models and versions(or higher) support **Lockdown Bypass**. \| Model \| Minimum Version \| Model \| Minimum Version \| \| --- \| --- \| --- \| --- \| \| X912 \| 912.30.12.22 \| S539 \| 539.30.10.507 \| \| X915V2 \| 2915.30.10.619 \| S538 \| 538.30.10.705 \| \| X916 \| 916.30.10.508 \| S535 \| 535.30.11.8 \| \| R29 \| 29.30.10.507 \| A08 \| 108.30.11.110 \| \| R28V2 \| 228.30.11.6 \| A01/A02 \| 101.30.11.12 \| \| R25 \| 25.30.10.206 \| A03 \| 103.30.11.6 \| \| R20 \| 320.30.11.206 \| A095 \| 95.30.10.203 \| \| E16V2 \| 216.30.11.107 \| A094 \| 92.30.11.8 \| \| X910 \| 2910.30.11.104 \| A05V2 \| 205.30.11.114 \| | | Model | Minimum Version | Model | Minimum Version | | X912 | 912.30.12.22 | S539 | 539.30.10.507 | | X915V2 | 2915.30.10.619 | S538 | 538.30.10.705 | | X916 | 916.30.10.508 | S535 | 535.30.11.8 | | R29 | 29.30.10.507 | A08 | 108.30.11.110 | | R28V2 | 228.30.11.6 | A01/A02 | 101.30.11.12 | | R25 | 25.30.10.206 | A03 | 103.30.11.6 | | R20 | 320.30.11.206 | A095 | 95.30.10.203 | | E16V2 | 216.30.11.107 | A094 | 92.30.11.8 | | X910 | 2910.30.11.104 | A05V2 | 205.30.11.114 | 1. Click **Submit and Next** to set up the user’s credentials. See description of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Q7GZB2HK.png) | Item Name | Description | | --- | --- | | PIN | 2~8-digit PIN code. | | RF Card | 1~16 characters that can contain 0~9 and A~F, or click the read card icon ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-T5KFPPWM.png)to register the card directly from a supported device. Select an online registration device from the dialog, then have the user swipe their card at that device. The card number is automatically populated in the form. | | Face ID | Upload a front-facing photo for facial recognition. If a profile picture has already been uploaded, click **Use Profile Picture as Face ID** to use it instead. To capture face data directly from a supported device, click **Register on Device**, select an online registration device from the dialog, then have the user complete enrollment at that device. | | Fingerprint | Enroll the fingerprint with the Akuvox fingerprint reader [ACR-CID13](https://knowledge.akuvox.com/docs/open-the-door-via-finger-key#smartplus-cloud-configuration). | | Palm Vein | Click the palm vein icon to select a supported device and initiate enrollment. The device enters enrollment mode and prompts the user to complete the scan. Upon successful enrollment, the credential is uploaded to the cloud. | | License Plate | Enter the number that a third-party LPR camera can identify. | | UHF Card | Enter the card code that the Akuvox device ACR-CRP12 can identify. | | Set Valid Time | Set when the vehicle can enter and exit the parking lot. | 1. Click Submit. ### Edit an Admin Account After adding the accounts, you can edit and delete them on the **User > Admin** interface. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K6O6OEJS.png)to delete the admin. - Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZD5FO3WG.png)to view and edit the admin’s information. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LT6TS9GF.png) On the information interface, click **Edit** to modify the account settings. - Toggle access methods’ switch to turn them on/off. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FO0HEI70.png) to add specific access methods. - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-129OHYYH.png) to check access groups applying to the admin. - Click **+Add to Existing Access Group** to add an access group. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y5E5KP6C.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-F7RAOZBE.png) ## Device Management You can manage Akuvox devices installed in specific companies. > [!NOTE] > Note > > - With the project manager account, you can view and edit the device’s settings but NOT add or delete a device. > - With the installer account redirecting from the installer portal, you can add, edit and delete devices. ### Add a Single Device 1. On the **Devices** module, click Public Area or select the desired building based on where the device is installed. 2. Click **New** on the right. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-62PARQU1.png) 3. Enter the device’s information. See the description of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V2MT9VVJ.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9W0JBYOX.png) 4. Click Submit to save the settings. > [!NOTE] > Note > > Adding A095 requires its version to be 95.30.10.125 or higher. | Regardless of what type of device it is, the device type, MAC address, network group, and device name need to be set up. | | --- | | **No.** | **Field Name** | **Description** | | 1 | Device Type | Select your device type. **Note**: - ONLY when the **Elevator Control** feature is enabled, will the **Elevator Control** device type be available. - To add an EC33, its firmware version should be 33.30.1.107 or higher. - It can ONLY be added to the public area of specific buildings. | | 2 | MAC | Type in the device's MAC address. | | 3 | Network Group | Select the network group. You can select the same network group as that of other devices if the devices are deployed in the same local network. (In this case, communicate via IP) **Note:** Do not select the same network group if the device is not deployed with other devices in the same local area network(in this case, communicate via SIP). Otherwise, it will lead to communication failure. | | 4 | Device Name | Name the device to distinguish it from others. | | To add a door phone or an access control terminal, the following options should be additionally configured. | | --- | | 1 | Allow users to monitor this device | - You can decide whether users can view the monitoring video with their SmartPlus Apps and indoor monitors. It is enabled by default. - When disabled, the **Monitor** button on users' SmartPlus Apps will be hidden, but users can still see the video during a call with an intercom device. | | 2 | Door Name | Enter the door name, which can be the device location. | | 3 | DTMF Code | Enter the DTMF code for the door access. | | 4 | Controlled Relay | Specify the relay that is connected to the door lock. For A095, select Door1~4 or AUX OUT1~4. | | 5 | Entry Reader | The reader controls the entry door. - **Internal Reader**: Use the device’s built-in reader. For example, users can swipe cards on the device to open doors. - **Wiegand A ~ D**: Use a device connected to the door phone/access control terminal through Wiegand ports. For example, users swipe cards on a [Wiegand card reader](/v1/docs/configure-wiegand-in-door-phones) to open doors. - **RS485 A ~ D**: Use a device connected to the door phone/access control terminal through RS485 ports. For example, users swipe cards on an [RS485 card reader](/v1/docs/configure-osdp-on-door-phonesaccess-control-terminals) to open doors. **NOTE**: When the controlled relay is selected **Door(A095)**, select the reader from **Reader 1~8** since A095 has 8 reader interfaces that can be connected for Wiegand or RS485 feature. | | 6 | Exit Reader | The reader controls the exit door. - **Internal Reader**: Use the device’s built-in reader. For example, users can swipe cards on the device to open doors. - **Wiegand A ~ D**: Use a device connected to the door phone through Wiegand ports. For example, users swipe cards on a [Wiegand card reader](/v1/docs/configure-wiegand-in-door-phones) to open doors. - **RS485 A ~ D**: Use a device connected to the door phone through the RS485 ports. For example, users swipe cards on an [RS485 card reader](/v1/docs/configure-osdp-on-door-phonesaccess-control-terminals) to open doors. **NOTE**: When the controlled relay is selected **Door(A095)**, select the reader from **Reader 1~8** since A095 has 8 reader interfaces that can be connected for Wiegand or RS485 feature. | | 7 | Access Method | Available when **Internal Reader** is selected as the **Entry Reader** or the **Exit Reader**. Select specific unlock methods to open doors. For example, if you select **PIN** for Door 1 and select **RF Card** for Door 2, when users enter PIN codes on the door phone, only Door 1 will be opened, and vice versa. The following models with specific firmware versions or higher support this feature: \| S539 \| 539.30.10.118 \| R25A \| 25.30.10.22 \| \| --- \| --- \| --- \| --- \| \| S535 \| 535.30.10.233 \| R25K \| 25.30.10.117 \| \| S532 \| 532.30.10.117 \| R27 \| 227.30.10.201 \| \| X916 \| 916.30.10.216 \| R28 \| 28.30.10.102 \| \| X915 V1 \| 915.30.10.128 \| R28 V2.0 \| 228.30.10.112 \| \| X915 V2 \| 2915.30.10.106 \| R29 \| 29.30.10.123 \| \| X912 \| 912.30.10.225 \| A094 \| 92.30.10.112 \| \| X910 \| 2910.30.10.240 \| A095 \| 95.30.10.125 \| \| E16 V2 \| 216.30.10.69 \| R20 V5.0 \| 320.30.10.125 \| \| E18 \| 18.30.10.205 \| S538 \| 538.30.10.705 \| **Note:** If **the SmartPlus Homepage** or **SmartPlus Talking page** is not checked, the corresponding icons will not appear on the app home page. | | S539 | 539.30.10.118 | R25A | 25.30.10.22 | | S535 | 535.30.10.233 | R25K | 25.30.10.117 | | S532 | 532.30.10.117 | R27 | 227.30.10.201 | | X916 | 916.30.10.216 | R28 | 28.30.10.102 | | X915 V1 | 915.30.10.128 | R28 V2.0 | 228.30.10.112 | | X915 V2 | 2915.30.10.106 | R29 | 29.30.10.123 | | X912 | 912.30.10.225 | A094 | 92.30.10.112 | | X910 | 2910.30.10.240 | A095 | 95.30.10.125 | | E16 V2 | 216.30.10.69 | R20 V5.0 | 320.30.10.125 | | E18 | 18.30.10.205 | S538 | 538.30.10.705 | | 8 | RS485_Address | Available when **RS485** is selected as the **Entry Reader**/**Exit Reader**. Select the RS485 address ranging from 0 to 127. | | 9 | Exit Button | **Input A ~ D**: Select it when the input is connected to an [exit button](/v1/docs/push-exit-button-connection-video). Users can press it to open the door. **NOTE**: When the controlled relay is selected **Door(A095)**, select from **REX1~4** that corresponds to the label on the device. | | 10 | Door Sensor Connect To | Select the input port that is connected to a door sensor. It can be used to detect whether [someone breaks in forcibly](/v1/docs/set-up-break-in-intrusion-alert) or if [the door-opening time exceeds a limit](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#editdelete-devices). - **Input A ~ D**: This setting is effective for models rather than A094. - **Magnetic A ~ D(A094)**: This setting is only effective for A094. - **DPS1~4**: This setting is available when the controlled relay is selected **Door(A095)**. It corresponds to the label on the device. | | 11 | Door Status Indicated By | Use the relay or door sensor(connected to the device input) to indicate the [door status](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#door-quick-control). | | 12 | Add Door | Add doors when the device is connected to more than one lock. | | To add an indoor monitor/guard phone, the following options should be additionally configured. | | --- | | 1 | Arming Function | When enabled, the arming icon will be available on users' SmartPlus Apps for arming and disarming. | | 2 | Companies | Available when the device type is **guard phone**. - The **All Companies** option is checked by default, indicating that personnel(with SmartPlus Apps and/or indoor monitors used) in all companies will display on the guard phone’s directory screen. - When unchecked, select specific companies. **Note**: R49 with version 49.30.10.43 or higher supports this feature. | | 3 | Belongs To | You can link the device to a specific user. - The device will be displayed as contacts on the personnel’s other indoor monitors; - When initiating a group call to the personnel on a guard phone, the device will also be called; - When calling the personnel on an access control terminal, the device can be called based on the [Call Type](/v1/docs/akuvox-v700-smartplus-property-manager-portal-guide-office#add-personnel-one-by-one) settings. - When initiating a sequence call to the personnel on a door phone, the device can be called based on the [Sequence Call](/v1/docs/akuvox-v700-smartplus-property-manager-portal-guide-office#addedit-groups-in-a-company) settings. | | 4 | Relay | This option is for indoor monitors. Turn on or off the device's built-in relay and name the relay. | ### Add Devices in a Batch 1. On the **Devices** module, click Public Area or select the desired building based on where the device is installed. 2. Click **Import** on the right. 3. Download and open the template. Click **Import** after editing the file. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7L73G1AX.png) In the template, assign the device to a building and enter the device name, type, and MAC address as instructed. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IBKU62UB.png) ### Edit/Delete Devices On the **Devices** module, - Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QMWXZH7X.png) to view the device information. - Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9TP2VMU3.png)to change the device’s settings. Please note that if you change the device’s MAC address, the related door logs, call histories, motion alerts, alarm records, and captures will be cleared. - Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O6UAXSAS.png)to delete it. - Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VDSW5L6A.png)to display the configured door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1763027002848.png) Apart from the basic settings, including device name and network group, you can set up alarm settings. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QD8JSPJ3.png) - **Door Held Open Alarm**: Available when **Door Status** is configured. This feature allows the device to sound an alarm when the door-opening time exceeds a certain limit. - Door Opened Timeout: Set the door-opening time beyond which the alarm will be triggered. - **Break-in Alarm**: The feature allows the device to sound an alarm when the door is opened abnormally. > [!NOTE] > Note > > - Click [here](/v1/docs/set-up-break-in-intrusion-alert) to view the models supporting the Break-in Alarm feature. > - The following device models with specific firmwares or higher support the Door Held Open Alarm feature: > > | **Model** | **Version** | **Model** | **Version** | > | --- | --- | --- | --- | > | A08 | 108.30.10.108 | R29 | 29.30.10.314 | > | A01/A02 | 101.30.10.106 | R28V2 | 228.30.10.218 | > | A03 | 103.30.10.108 | R25 | 25.30.10.117 | > | A05V2 | 205.30.10.119 | E18 | 18.30.10.236 | > | A094 | 92.30.10.112 | E16 V2 | 216.30.10.208 | > | A095 | 95.30.10.125 | X910 | 2910.30.11.28 | > | X912 | 912.30.11.49 | X915 V2 | 2915.30.10.211 | > | S532 | 532.30.10.211 | S535 | 535.30.10.233 | > | E12 V2 | 312.30.11.18 | S539 | 539.30.10.249 | > | X916 | 916.30.10.224 | R20 V5 | 320.30.10.226 | > | S538 | 538.30.10.705 | | | #### Modify the Call Button Setting If the device type is **Single-tenant Doorphone**, the intercom setting is available. This allows you to set up the call type and issue contact information to single-button door phones, such as R20A, E12, and X910. 1. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9TP2VMU3.png) of the target door phone. 2. Select **Intercom**. 3. Select the desired call type. - **Group Call**: The default option. The called parties are affected by the door phone’s location. - If it is installed in the public area, calls will simultaneously be made to the first 10 indoor monitors/guard phones in the public area and personnel’s SmartPlus Apps/landline numbers. - If it is installed in a specific building, e.g., building A, calls will simultaneously be made to the first 10 indoor monitors/guard phones in building A or the public area and personnel’s SmartPlus Apps/landline numbers. - **Sequence Call**: When visitors press the call button, calls will be made in sequence to the selected indoor monitors/guard phones, and personnel’s SmartPlus Apps/landline numbers. You can set up 3 groups, each with up to 5 options. - **Call Timeout(Sec)**: 5~60 seconds. The interval between calling each group of numbers. - **Config on the Device**: Select this option when the device’s on-premise configuration takes precedence. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ATWWD6XU.png) 1. Click Submit. > [!NOTE] > Note > > - The [directory display mode](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#add-groups-in-a-company) should be set to Display as Personnel when adding/editing the group. Otherwise, it will fail to make a call by pressing the call button. > - The following models with specific versions or higher have fixed this problem. > - E12: 312.30.11.27 > - R20A: 320.30.11.214 > - X910: 2910.30.11.51 #### Modify Elevator Control Setting When the device is an elevator control device, configure additional elevator control settings when edit it. Click [here](https://knowledge.akuvox.com/docs/configure-ec33-elevator-control-on-the-smart-access-cloud#step-4-configure-ec33-core-behavior) to view the setting details. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZORXOEHJ.png) ### Device Remote Maintenance You can manage devices remotely in terms of automatic provisioning(AutoP), reboot, reset, connection type selection, etc. #### Batch AutoP With an installer account, you can select multiple devices to perform AutoP. If you are a project manager, simply skip this part. 1. Click **Devices >** [*Project Name***] > AutoP**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DU9TIZ1Q.png) 1. Select **Regular AutoP** or **One-Time AutoP**. The latter only implements the command once. 2. Enter the command. 3. Check the desired device(s). You can filter devices by selecting building and type, or search for a device by its MAC. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R05D5L89.png) 1. Click Submit. #### AutoP on a Specific Device On the **Devices** module, click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9TP2VMU3.png)of the target device. Or, click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O6W95O72.png)and click **Settings**. - Click **AutoP** and enter the commands. Click **One Time AutoP** and enter the commands if you just want to implement the AutoP once. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SF3IUUPA.png) - Click **System**, where you can select the connection type, reboot or reset the device, and access the device’s web interface by clicking **Remote Control**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FCMS0HA0.png) > [!NOTE] > Note > > - The Auto-provisioning command can be exported out of the devices. > - You can download the following templates: > - Door Phones: [https://knowledge.akuvox.com/docs/autop-commandsdoor-phones](https://knowledge.akuvox.com/docs/autop-commandsdoor-phones) > - Indoor Monitors: [https://knowledge.akuvox.com/docs/autop-commandsindoor-monitors-1](https://knowledge.akuvox.com/docs/autop-commandsindoor-monitors-1) > - Duplicate commands will not be retained. ### Check Third-party Devices You can check the information on the Salto locks assigned to specific areas on the **Devices** module. > [!NOTE] > Note > > As an installer, you can refer to the article [Integration with Salto Lock](/v1/docs/integration-with-salto-lock) for adding and assigning the Salto locks. Click the area where the lock is installed and click **Third-Party Devices**. In the Action column, you can click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O6W95O72.png)to view the lock’s detailed information and click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RDQR9FNO.png)to modify the lock’s name. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZWNWVGFI.png) ## Door Management You can manage doors through quick control and schedules. **Access Control Priority Levels**: - **Quick Control**: ONLY available for **project managers**. Highest priority. Control doors even if they are in the state preconfigured by the **Door Schedule**. For example, if a door is set to hold open from 8 AM to 12 PM daily, you can close the door at any time via quick control. - **One-Time Runs**: The second-highest priority. Only one schedule can be active per day, and one-time runs take precedence over Routine Schedules and Holidays. For instance, if a door is set to hold open for one-time runs on a holiday, users can open it during the holiday. - **Holiday and Routine Schedule**: These have the lowest priority and will only be effective if there are no active One Time Runs or Quick Control adjustments. > [!NOTE] > Compatible Devices > > | Features | Models and Versions(or Higher) | > | --- | --- | > | [Check door status](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-quick-control) | - X910: 2910.30.11.104 - X912: 912.30.12.22 - X915V2: 2915.30.10.619 - X916: 916.30.10.508 - R29: 29.30.10.507 - R28V2: 228.30.11.6 - R25: 25.30.10.206 - R20: 320.30.11.206 - E16V2: 216.30.11.107 - S539: 539.30.10.507 - S538: 538.30.10.705 - S535: 535.30.11.8 - A08: 108.30.11.110 - A01/A02: 101.30.11.12 - A03: 103.30.11.6 - A05V2: 205.30.11.114 - A095: 95.30.10.203 - A094: 92.30.11.8 | > | [Door quick control](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-quick-control) | > | [Door schedule](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-schedule) | ### Door Quick Control On the **Doors** module, you can check the added doors, their status, location, expiration time, etc. As a **PM**, you can perform door quick control(**unlock, hold open, and lock down**) by selecting actions in the **Quick Control** column, or click the **Quick Control** tab at the top of the interface. Installers have no such permission. **Door Activation Status**: - **Expired/Unsubscribed**: The door is not activated or expires, which limits the cloud services, including issuing credentials to open the door, remotely configuring and managing the door phone, and reporting door logs to the cloud. **Door Status**: The door status is configured when you(installer) add [the device](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#add-a-single-device). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9RQY3H7A.png)/![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-N2UDJJV3.png): The door status is not configured. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NWU1IFE8.png)/![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V4TESNFS.png): The door status is indicated by the input status. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YIP2MOLT.png) When setting the door to remain open, select the time. To close it while it is open, click **Restore**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-391YQJ55.png) ### Lockdown The lockdown feature keeps the door locked. It can be used to keep threats out in dangerous situations. Doors under lockdown cannot be opened by common access methods, such as users’ credentials and the exit button. > [!NOTE] > Compatible models and versions(or higher): > > | **Model** | **Version** | **Model** | **Version** | > | --- | --- | --- | --- | > | R29 | 29.30.10.404 | X910 | 2910.30.11.28 | > | R28V2 | 228.30.10.231 | X912 | 912.30.11.107 | > | R25 | 25.30.10.117 | X915V2 | 2915.30.10.420 | > | R20 | 320.30.11.30 | E16 V2 | 216.30.10.208 | > | A08 | 108.30.11.8 | A01/A02 | 101.30.10.206 | > | A03 | 103.30.10.204 | A094 | 92.30.10.205 | > | A095 | 95.30.10.125 | S539 | 539.30.10.507 | > | X916 | 916.30.10.508 | S535 | 535.30.11.8 | > | S538 | 538.30.10.705 | A05V2 | 205.30.11.114 | 1. Click **Quick Control** at the top of any interface. This button is only available for PMs. 2. Click **Lockdown On** to lock chosen or all doors; click **Lockdown Off** to release chosen or all doors. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FRCH8C5B.png) If users try to open doors when devices are in lockdown, devices with screens will display “Property Under Lock” and announce an alarm; devices without screens will shine a blue indicator light and announce an alarm. #### Switch Lockdown for a Specific Door You can check the doors’ lockdown status and turn on/off lockdown for a specific door by clicking **Lockdown On/Off** in the **Quick Control** column. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RR15PF3W.png) ### Modify Door Settings 1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YT39GNTE.png) 2. Click **Copy to/from** to copy the configuration data to/from another door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-TPW16W31.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z42Q6W8V.png) ### Door Schedule The Door Schedule refers to a timetable for doors to change to a preset state at specific times. It supports two repeat modes: - **Routine Schedules**: The schedule repeats every week. - **One-Time Runs**: Set the daily or weekly schedule that repeats during a defined period. #### **Routine Schedules** 1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YT39GNTE.png) 2. To set up a routine schedule, click **Edit** on the **Door Schedule** section. 3. Select the door mode that will be highlighted. - [**Hold Open**](/v1/docs/set-up-door-schedule): The door remains open during the scheduled time. - [**First Credential In**](/v1/docs/set-up-first-credential-in-permission): The door remains open during the scheduled time after users use their credentials for the first time. - **Lockdown**: The door remains closed during the scheduled time. 4. Hold and drag your mouse cursor to select a time block. While setting up the schedule, you can: - Click **Copy from** to copy a schedule from a configured door. - Click **Undo** to withdraw the configuration. - Click **Clear** to remove the configuration. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762739808026.png) 5. Set up the time block by clicking it. You can: - Change the type. - Select the start time and end time. - Check **All Day**. - Check **Allow Manual Termination**. If enabled, users with the first credential in permission can close the door when it is held open. - Copy the schedule to the whole week, weekend, or weekdays by clicking **Copy to**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762828871018.png) 6. Save the setting and submit the schedule. #### One-Time Schedules 1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YT39GNTE.png) 2. Select **One-Time Runs** on the **Door Schedules** section. 3. Click **+Add One-Time Runs**. 4. Name the schedule. 5. Specify the schedule's effective time. 6. Select the **Repeats** mode: Daily or Weekly. 7. Select the door mode that will be highlighted. - [**Hold Open**](/v1/docs/set-up-door-schedule): The door remains open during the scheduled time. - [**First Credential In**](/v1/docs/set-up-first-credential-in-permission): The door remains open during the scheduled time after users use their credentials for the first time. - **Lockdown**: The door remains closed during the scheduled time. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8U1XF20T.png) 8. Set up the time block by clicking it. You can: - Change the type. - Select the start time and end time. - Check **All Day**. - Check **Allow Manual Termination**. If enabled, users with the first credential in permission can close the door when it is held open. - Copy the schedule to the whole week, weekend, or weekdays by clicking **Copy to**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-859CT15M.png) 9. Save the setting and submit the schedule. ## Access Group Management The Access Group module allows you to create an inventory of ready-made access control schedules, which can be readily pulled out and applied for the door access control, targeting specific groups and personnel. ### Create an Access Group 1. Click **Access Control > Access Group > +New Access Group**. You can click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IEM13XDB.png)to view the details of the default access group generated by the system. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6X04AWZ0.png) 1. Select the company. 2. Name the access group and select the **Repeats** mode from Daily, Weekly, or Never. Daily and Weekly mean the schedule will repeat every day and week. 3. Specify the time within which users can open doors 4. Enable/disable **Holiday Exemption**. This decides whether the users in the access group can open doors during [holiday schedules](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#holiday-access-control). Specific devices support this feature. > [!NOTE] > Compatible Models and Firmware Versions (or Later) > > | Model | Minimum Version | Model | Minimum Version | > | --- | --- | --- | --- | > | X912 | 912.30.12.22 | S539 | 539.30.10.507 | > | X915V2 | 2915.30.10.619 | S538 | 538.30.10.705 | > | X916 | 916.30.10.508 | S535 | 535.30.11.8 | > | R29 | 29.30.10.507 | A08 | 108.30.11.110 | > | R28V2 | 228.30.11.17 | A01/A02 | 101.30.11.12 | > | R25 | 25.30.10.206 | A03 | 103.30.11.6 | > | R20 | 320.30.11.206 | A095 | 95.30.10.203 | > | E16V2 | 216.30.11.107 | A094 | 92.30.11.8 | > | X910 | 2910.30.11.104 | A05V2 | 205.30.11.114 | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XH1UHJ36.png) 1. Select the door(s) to be opened. If **Custom** is selected, choose the door from the dropdown menu. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SJSBDH6E.png) 1. Select users who are authorized to open the door. 1. If **Custom** is selected, click **+Add** in the **Groups** section to select a group. All users in the group will be granted permission to open the door. 2. Click **+Add** in the **Personnel&Admin** section to select a specific user. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R4IBB8Q8.png) 1. Submit the setting. ### Edit/Delete Access Groups The system-generated default group cannot be edited or deleted. 1. Click **Access Control > Access Group**. 2. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-88K04K86.png)to view the group's detailed information; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S6KN8RJG.png) to modify its settings; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3SCGMSHL.png) to delete it. ### Holiday Access Control You can define the holidays when personnel cannot open doors to enhance access control security. > [!NOTE] > Compatible models and versions(or higher): > > | **Model** | **Version** | **Model** | **Version** | > | --- | --- | --- | --- | > | X910 | 2910.30.11.28 | R20V5.0 | 320.30.10.223 | > | X912 | 912.30.11.49 | R25 | 25.30.10.117 | > | X915V2 | 2915.30.10.211 | R29 | 29.30.10.314 | > | X916 | 916.30.10.222 | R28V2 | 228.30.10.218 | > | S532 | 532.30.10.211 | A08 | 108.30.10.108 | > | S535 | 535.30.10.233 | A01/A02 | 101.30.10.106 | > | E18 | 18.30.10.236 | A03 | 103.30.10.108 | > | E16V2 | 216.30.10.208 | A05V2 | 205.30.10.119 | > | A094 | 92.30.10.112 | A095 | 95.30.10.125 | > | E12V2 | 312.30.11.18 | S539 | 539.30.10.249 | > | S538 | 538.30.10.705 | | | 1. Click **Access Control > Holiday > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YQOK1CQR.png) 1. Select the company that adopts the schedule. 2. Enter the holiday name. 3. You can set the **Working Hours** to allow authorized personnel to open doors. When enabled, specify the time. 4. You can enable **Repeat by Year** to repeat the schedule every year. 5. Select the year and day(s) of the holiday schedule. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-P584GIS1.png) 1. Click Submit. ### Area Restrictions This feature strictly controls users’ entry and exit. Users can only enter and exit the specific area through the designated doors. > [!NOTE] > Compatible models and versions(or higher): > > | **Model** | **Version** | **Model** | **Version** | > | --- | --- | --- | --- | > | A08 | 108.30.10.108 | R29 | 29.30.10.314 | > | A01/A02 | 101.30.10.106 | R28V2 | 228.30.10.218 | > | A03 | 103.30.10.108 | R25 | 25.30.10.117 | > | A05V2 | 205.30.10.119 | S539 | 539.30.10.231 | > | A094 | 92.30.10.112 | S535 | 535.30.10.233 | > | A095 | 95.30.10.125 | S532 | 532.30.10.211 | > | X910 | 2910.30.11.28 | E18 | 18.30.10.236 | > | X912 | 912.30.11.49 | E16V2 | 216.30.10.208 | > | X915V2 | 2915.30.10.211 | E12V2 | 312.30.11.18 | > | X916 | 916.30.10.222 | R20V5 | 320.30.10.226 | > | S538 | 538.30.10.705 | | | 1. Click **Access Control > Area Restrictions > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PJ1KYQU4.png) 2. Enter the area name. 3. Select the entry and exit doors. With anti-passback disabled, there is no strict control over users exiting through the exit door. Users can exit through the entry door. 4. When the anti-passback feature is enabled, users must first enter and then exit the area through designated doors. > [!NOTE] > Note > > - Anti-passback also prohibits users from entering the area by following others. Users can only use their credentials to open the entry and exit doors once respectively. > - For example, if the user follows someone else through the door, the next time he/she cannot swipe his/her card to open the Entry/Exit door. a. Set the time when the anti-passback feature is effective. b. Select the action taken by the door phone when the user tries to open the same entry or exit door twice. -**Deny Access**: The user cannot open the door. -**Log violations only**: The door can be opened, and the door opening will be recorded in the door log. 5. Set the **User Timeout** within which users cannot open the same door twice. Only after the time limit can users open the door again. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OV1FIAF7.png) After creating the area restriction rule, you can check the current occupancy and blocked people. - **Current Occupancy**: Display the number of personnel entering the area, only effective when the anti-passback feature is enabled. - **Blocked People**: Display the number of personnel and couriers who are denied access in the area. It is only effective when the anti-passback feature is enabled and **Deny Access** is selected as the action for **When Re-entry or Re-exit**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1J2VXEAM.png) ## Event Trigger Rule Event Trigger Rule allows you to automate actions based on access control events. When a configured event occurs, the Smart Access Cloud automatically performs predefined actions, such as sending email notifications to administrators. > [!NOTE] > Note > > Click [here](/v1/docs/configure-event-trigger-rules-for-automated-access-control-actions) to view the feature configuration. ## Attendance The attendance feature allows you to: - set up independent attendance for each company; - designate specific device relays as the attendance points; - flexibly make timetables and schedule shifts; - record leaves and attendance easily. > [!NOTE] > Note > > Click [here](/v1/docs/set-up-attendance-on-the-smart-access-cloud) to view the feature configuration. ## Visitor Management You can set up access credentials for visitors and delivery personnel. ### Access Credentials for Visitors You can create temporary PIN codes along with QR codes for visitors, set the time when the credentials are valid, and select the door to be opened. 1. Click **User > Visitor > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JSG5ZHSX.png) 1. Select the company and enter the visitor’s name. 2. [Optional]Set a unique ID for the visitor. 3. Specify the time within which visitors can open doors by selecting the **Repeats** mode from **Daily, Weekly**, or **Never**. Daily and Weekly means the schedule will repeat every day and week. 4. Set the **Validity Times Per Device** when you select the **Never** Repeats mode. For example, if you enter 1 and check three door phones, the visitor can use the credential to open doors three times. In other words, the validity times of credentials = Validity Times Per Device x The number of door phones selected. 5. Enter the visitor’s email address in the Delivery Method to receive the temporary key. 6. Check the door(s) to be opened by the visitor. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I7GD0V3S.png) 1. Click Submit. After creating the temp key, you can - check its details by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O7YUKHLD.png) and delete it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png). - search for the desired key by its validity, repeat mode, who created the key, key value, and visitor name. - print it out for the visitor. The QR code is generated with the visitor's name, the visited company, and the key. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-E76KGO5N.png) On the temp key’s information interface, you can click **View Door Logs** to check the door-opening record. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-07O6XT8E.png) ### Access Credentials for Delivery Personnel You can create PIN codes and RF card credentials for delivery personnel, with which they can access the designated place, such as a package room. 1. Click **User > Visitor > Delivery Auth > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1LNF8IHY.png) 1. Select the company and enter the deliveryman’s name. 2. Enter the PIN code and/or the RF card code. The PIN code should be within 2 to 8 digits, not starting with “9”. 3. Set the accessible floors. The deliveryman can take lifts to the specified floors using access control credentials. You can select 10 floors in a building at a maximum. 4. Check the [schedule](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#create-an-access-group) for when the deliveryman can open the door. You can also click **New** to create a new schedule. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y9T0R2Q3.png) 1. Click Submit. After creating the credential, you can modify it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RDQR9FNO.png)and delete it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YV2P7KS8.png) ## Muster Report The muster report is used during emergencies, such as evacuations, to account for personnel. It tracks who is present during an evacuation and identifies missing people. ONLY project managers have permission to set this feature up. > [!NOTE] > Note > > Click [here](/v1/docs/set-up-muster-report-on-the-smart-access-cloud) to view the configuration details. ## Smart Parking The smart parking module allows you to register license plates or UHF cards for users on the Smart Access Cloud. Users can drive in/out with doors open automatically. Furthermore, you can manage parking lots by viewing the number of parked vehicles and their parking duration on the cloud, conveniently tracking what happens. ### License Plate Management - The license plates are identified by third-party LPR cameras for door opening. Click [here](/v1/docs/integration-with-milesight-lpr-camera-for-door-opening) to view the detailed configuration. - The UHF cards are identified by the Akuvox long-range access card reader ACR-CRP12 for door opening. Click [here](/v1/docs/akuvox-vehicle-access-control-configuration) to view the detailed configuration. 1. Click **Smart Parking > License Plate >** **New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CSACUUYI.png) 1. Select the company, group, and personnel. 2. Enter the license plate information. 3. Enter the UHF card code if it is used. If you have filled in both the license plate and the UHF card, the cloud will ONLY issue the latter to the door phone. 4. Enable/disable **Set Valid Time**. If enabled, specify when the vehicle can enter or exit the parking lot. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8BSLDQJM.png) > [!NOTE] > Note > > You can also add license plate information when [adding or editing personnel](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#add-personnel-one-by-one). ### Parking Lot Management You can set up parking lots and conveniently track the number of parked vehicles and their parking durations. Click [here](/v1/docs/smart-parking-in-commercial-projects) to view the configuration steps. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CVW2DI1U.png) ## Logs You can check door logs, call history, images captured, alarm logs, and [door opened timeout](/v1/docs/akuvox-v700-smartplus-installer-guide-office#editdelete-devices) logs in the Logs module. ### Door Logs Door logs have 7 types. You can narrow your log check by the specific time range with parameters: **Device Name**, **Initiated by**, **Action**, **Key,** **Company**, and **Response**(Success, Failed, or Offline) for the targeted search. - All: Display all door logs. - Call: Display the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made. - Door Release: Display when, where, and by whom the door openings are made (be it failure or success). - Entry: Display the valid door-opening records of entering without disobeying the [area restriction rules](/v1/docs/akuvox-v700-smartplus-installer-guide-office#area-restrictions). - Exit: Display the valid door-opening records of the exit without disobeying the area restriction rules. - Entry Violation: Display the door-opening records of entries that violate the area restriction rules. - Exit Violation: Display the door-opening records of exits that violate the area restriction rules. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WV31OE98.png) #### Access Failure Reasons The cloud provides clear failure reasons when an access attempt is denied under different scenarios. | Failure Scenario | Description | Display Message | | --- | --- | --- | | Invalid credentials | Credentials not registered | E.g., Invalid RF Card Code | | Holiday restriction | Access attempted during a holiday period | No access permission during holidays | | No permission / Door inactivated or expired | User has no permission, outside schedule, or door inactivated/expired | No access permission or door license is not available | | Vehicle validity expired | License plate is outside the valid period | Not within the valid period | | User validity expired | User validity period has expired(applies to PIN, RF card, license plate, face, Bluetooth, NFC, Amenity Reservation, and fingerprint authentication) | Outside of user's valid time period | | Door interlock | Access blocked due to door interlock | Door interlock activated | | Two-factor authentication failure | Second authentication method does not match configuration | Two-factor authentication failed | | Parking limit reached | Parking capacity allocation exceeded | Parking Limit Reached | You can check the reason in the **Detail** column. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H5AKD400.png) > [!NOTE] > Note > > Failure reasons may vary depending on device model and firmware version. ### Call Logs You can check when and by whom the SIP calls are made and received. Moreover, you can set the time range or enter the caller or receiver to check the targeted call information. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3N7O9PX7.png) ### Captured Images Image capturing is either initiated manually by users or by the project manager. You can check when, where, how, and by whom the images are captured. You can click the image in the **Capture** column to see a larger picture. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-0XELBFZL.png) ### Motion Alerts Motion alerts allow you to check the captured image of people whose movement has triggered the motion detection in the door phones (door phones with motion detection function). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CKHT2CRX.png) ### Operation Logs You can check who has made configurations in the project on the cloud. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YL0277Z5.png) ## Alarm Records You can check various alarm records on the **Logs > Alarm Records** module. ### Emergency Alarm The emergency alarm is recorded when the [emergency unlock](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#emergency-unlock) occurs. Narrow the search by entering a specific time. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-EU2KDU8A.png) ### Arming Alarms The alarm is recorded when indoor monitors trigger the arming alarms. Narrow the search by entering a specific time. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RZTI65O8.png) ### Door Opened Timeout Logs When the door-opening time exceeds [a certain limit](/v1/docs/akuvox-smartplus-property-manager-portal-guide-office#editdelete-devices), the alarm will be triggered and recorded. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YH8QL7FP.png) ### Tamper Alarm When the device’s [tamper alarm](/v1/docs/how-to-configure-the-tamper-alarm-on-door-phone-1) is triggered, the alarm will be recorded on the cloud. > [!NOTE] > Compatible models and versions(or higher): > > | **Model** | **Version** | **Model** | **Version** | > | --- | --- | --- | --- | > | R20 | 320.30.11.30 | A08 | 108.30.11.8 | > | R25 | 25.30.10.117 | A01/A02 | 101.30.10.206 | > | R28 | 228.30.10.213 | A03 | 103.30.10.204 | > | R29 | 29.30.10.404 | A094 | 92.30.10.205 | > | X915V2 | 2915.30.10.420 | A095 | 95.30.10.110 | > | X912 | 912.30.11.107 | E16 V2 | 216.30.10.208 | > | E12V2 | 312.30.11.18 | S539 | 539.30.10.507 | > | X916 | 916.30.10.508 | S535 | 535.30.11.8 | > | S538 | 538.30.10.705 | A05V2 | 205.30.11.114 | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WH5WAID1.png) ### Break-in Alarm When someone forcibly opens doors, the [break-in alarm](/v1/docs/set-up-break-in-intrusion-alert) will be triggered and recorded on the cloud. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VS2SXKBP.png) ## Event Report The feature allows for quick data filtering to generate reports, such as personnel entries and exits during a specific time period or alarm events. > [!NOTE] > Compatible models and versions(or higher): > > | Model | Version | Model | Version | > | --- | --- | --- | --- | > | X910 | 2910.30.11.104 | X912 | 912.30.12.207 | > | X915V2 | 2915.30.10.707 | X916 | 916.30.10.508 | > | R29 | 29.30.10.712 | R28V2 | 228.30.11.17 | > | R25 | 25.30.10.206 | R20 | 320.30.12.16 | > | E16V2 | 216.30.12.7 | E16V3 | 416.30.12.5 | > | S539 | 539.30.10.605 | S538 | 538.30.10.705 | > | S535 | 535.30.11.8 | A08 | 108.30.11.210 | > | A01/A02 | 101.30.11.109 | A03 | 103.30.11.105 | > | A095 | 95.30.11.6 | A094 | 92.30.11.106 | > | A05V2 | 205.30.11.114 | | | 1. Click **Report > Event Report**. 2. [Optional]Check the desired user and devices. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5UOQDJ57.png) 1. Specify the time and time order. 2. Check the desired events. 3. Click **Generate Report** in the PDF or XLSX format. Optionally, save the settings as a template for future use. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IGRSP4YM.png) 1. Check the field(s) to display in the report. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VHQ895GP.png) 1. Submit to download the report. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VVC22CV0.png) ## Messages You can create, send, and check messages. You can create one-time messages or reusable message templates for your convenience. 1. Click **Messages > New**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PSHGYUW1.png) 2. Enter the message title and content directly to create one-time messages. Select the receiver type. To create reusable message template(s), you can click **Add a Template** and enter the template name, title, and content. You can edit or delete the template after creating it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZTTUBRFZ.png) 3. Click Send. After the message is created, you can click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4B6T0KF3.png) to check the message details and click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png)to remove it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S7L47NQF.png) ## Library You can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop. On the Library module, click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RDQR9FNO.png)to modify the PIN code or RF card code. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png)to remove the code. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9ZOHC95G.png) ## Settings Settings include the basic settings(project name, address, permissions, emergency unlock, etc), time settings, and motion detection settings. ### Basic Settings See the description of each item in the chart below. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H71SLRCU.png) | Item Name | Description | | --- | --- | | Office Name | Name the project. | | Commercial Address | The site address. | | Allow people to create PIN. | Set whether users can create PIN codes on their SmartPlus Apps. | | Send email when the device is disconnected. | Set whether to receive email notifications when devices are offline. | | Send message when SIM card data exceeds the limit. | Set whether to receive email notifications when door phones with LTE function exceed the (SIM card) data package limit. | ### Emergency Scenario The Emergency Scenario feature allows you to configure automatic actions when an emergency event is triggered. A scenario consists of a trigger source and one or more actions. When the trigger condition is met, the configured actions are executed automatically to improve emergency response efficiency. > [!NOTE] > Note > > - With the installer accounts, you can ONLY configure the Emergency Scenario feature but not perform the action. > - With the project manager account, you can click the **Emergency Scenario** button to activate or deactivate events manually. > - Click [here](/v1/docs/set-up-emergency-action) to view the models that support this feature and the detailed configuration. To configure it, go to **Settings > Emergency Scenario**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LPWIQO5A.png) ### Time Settings You configure and modify the time setting based on the site’s location and time zone. Go to **Settings > Time Settings**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-E2LTJ5SX.png) ### Motion Detection You can enable/disable motion detection, but also set up the device's motion detection type and alert trigger delay. 1. Go to **Settings > Motion Setting**. 2. Set the motion detection: - **Disable**: Turn off the function. - **IR Detection**: When the infrared sensor detects moving objects, alerts will be triggered. - **Video Detection**: When the video camera detects moving objects, alerts will be triggered. 1. Set the **Alert Delay Time** from 5 to 60 seconds. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LIVLPEEG.png) ## Privacy Policy You will see the **Privacy Policy** and **Terms of Service** window when you log into the platform for the first time. - The Privacy Policy tells you how the user data is collected, used, and protected. - The Terms of Service outline the rules and guidelines for using the SmartPlus service. Only when you click **Agree** can you log into the SmartPlus platform. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729491879662.png) You can also click **User Agreement** on the left column to check the agreements again. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1E1XATV9.png) ## Contact Us For more information about the product, please visit us at [www.akuvox.com](/docs/www.akuvox.com), or feel free to contact us by Sales email: [sales@akuvox.com](mailto:sales@akuvox.com) Technical support email: [support@akuvox.com](mailto:support@akuvox.com) Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.6.0-smartplus-property-manager-guide-image-k78m6doq.png)