---
title: "Akuvox V7.5.0 Smart Access Web Portal Administrator Guide"
slug: "akuvox-v720-smart-access-web-portal-administrator-guide"
status: "update"
updated: 2026-08-10T02:54:39Z
published: 2026-08-10T02:55:48Z
canonical: "knowledge.akuvox.com/akuvox-v720-smart-access-web-portal-administrator-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Akuvox V7.5.0 Smart Access Web Portal Administrator Guide

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Smart-Access-Guide-Administrator用户指南-EN(1)(2).jpg)

**Update Time: August. 2026**

## About This Manual

This manual is intended for commercial administrators who need to manage personnel, visitors, access control, etc, of a specific company on the Akuvox SmartPlus platform (**Version 7.5.0**).

For more information, please visit [http://www.akuvox.com/](http://www.akuvox.com/) or consult Akuvox technical support.

**What’s New in version 7.5.0**:

- [Support the Apple Wallet access method](/v1/docs/enable-apple-wallet-access-for-personnel-in-commercial-projects-1).
- [Support the Event Trigger Rule feature](/v1/docs/configure-event-trigger-rules-for-automated-access-control-actions).

## System Overview

Akuvox Smart Access is a cloud-based platform where the administrator can conduct integrated management of the company.

**Administrators can**:

- Set up the company structure.
- Manage groups and personnel.
- Manage access credentials for visitors and couriers.
- Set up access control rules.
- Set up attendance.
- Check various logs.
- Send messages to personnel.

## Login

Log in to the Smart Access cloud platform using the account obtained from your installer or project manager.

1. Open the web browser, enter the address (URL) of the cloud server location in your area, and click **Enter**.
2. Enter your username and password.
3. Click **Login**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BDZ3Q3UW.png)

You can click **Log Out** in the upper right corner to exit the system.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JQ142YMZ.png)

## Dashboard

The management dashboard gives you an overview of your company.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762840779065.png)

**Module Description**:

| **Modules** | **Description** |
| --- | --- |
| Dashboard | You can have a quick grasp of the company information. |
| Users | You can manage groups and personnel, and create access credentials for visitors and couriers. |
| Access Control | The module contains: - Access Group: Define the schedule that limits entry and exit. - Holiday: Define the holidays that limit entry and exit. - Area Restrictions: Set the anti-passback rules for access control. |
| Logs | Check various logs, including door logs, call history, captured images, and alarm records. |
| Attendance | Set up the attendance for the company. |
| Report | Set up and manage muster reports and event reports. |
| Library | The storage of PIN codes and RF cards for quick and integrated management. |
| Messages | Create and send messages to specific personnel. |

### Customize Dashboard

You can customize the dashboard by adding and editing components to match your preferences.

#### Edit and Remove Components

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QU81TTZ5.png) in the upper-right of a specific component.
2. Rename, delete, or configure it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-MYYW8HSR.png)

For the **Door Status** component, you can select up to 8 doors to display.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y1K1LQ9L.png)

After displaying the door, you can unlock it, lock it down, and hold it open.

ONLY PMs can open/close the door; installers cannot.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HPF8NITN.png)

> [!NOTE]
> Note
> 
> - If the system fails to obtain the status of the door, check whether the real-time monitoring feature is enabled on the device side. Click [here](/v1/docs/display-door-status-on-smartplus-cloud) to view the configuration steps.
> - Specific models and versions support opening/closing doors. See the [Door Management](/v1/docs/akuvox-smartplus-office-administrator-guide#door-management) chapter.

For the **Alarm Log** component, you can select the log type to display and set the time of logs.![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-98YKR8BY.png)

For **Elevator Control** component, click the elevator control device to unlock, hold open, and restore selected floors.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BDLUPXS5.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-B7VN0SS7.png)

#### Add Components

1. Click **+** in the lower-right corner.
2. Click the desired component to add it. The same components can be added repeatedly.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OMYAC0VC.png)

## Wizard

Wizard guides you through adding groups, personnel, and setting up access control and attendance. It will pop up when you log in to the platform.

If you want to check the guidance after closing it, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H8MU326F.png) in the upper-right corner.![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1763028400014.png)

## Groups Management

You can add, edit, and rename groups in companies.

### Add a Group

1. Click **User >** **Personnel** > ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ADIBU3F3.png) next to the desired company > **+New Group**. Or, select **Group** in the target company category **> New Group**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-GWAIUAQE.png)

1. Enter the group name.
2. Set the directory display on the door phone’s directory screen. Specific models support this feature. See the chart below.

- **Do Not Display**: Neither display the group nor the personnel in it.
- **Display as Group Only**: The default option. Only display the group name. When selected, the first 10 personnel with the SmartPlus Intercom feature enabled will be called.
- **Display Personnel Only**: Personnel will all be displayed, but not the group name.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZP9BB5BZ.png)

4. Click Submit.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> - X912: 912.30.11.49
> - X915 V2: 2915.30.10.211
> - X916: 916.30.10.222
> - S539: 539.30.10.231
> - S535: 535.30.10.233
> - S532: 532.30.10.211
> - R29: 29.30.10.314
> - R28V2: 228.30.10.231
> - E16V2: 216.30.10.208

### Edit/Delete a Group

1. Click **User > Personnel > Group**.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CN65N9UT.png) to view the detailed information and modify the group; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AOED9VFY.png) to delete it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DSTHAHWS.png)

3. On the group info interface, you can:

- Click **+Add** to add users to the group.
- Click **Edit** to change the group settings.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7TOI58MA.png)

- Check the access groups applied to the group.
- Click **+Add** to add an access group.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AHIXFX9T.png)

1. On the group editing interface, you can set up additional settings.

See item description in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-E0JX123X.png)

| **Settings** | **Description** |
| --- | --- |
| Group Name | Name the group. |
| How to Display on Directory | Set the directory display. - **Do Not Display**: Neither display the group nor the personnel in it. - **Display as Group Only**: The default option. Only display the group name. - **Display Personnel Only**: Personnel will all be displayed, but not the group name. **Note**: The following device models with specific firmware versions or higher support this feature: - X912: 912.30.11.49 - X915 V2: 2915.30.10.211 - X916: 916.30.10.222 - S539: 539.30.10.231 - S535: 535.30.10.233 - S532: 532.30.10.211 - R29: 29.30.10.314 - R28V2: 228.30.10.231 - E16V2: 216.30.10.208 |
| Call Preference | **Sequence Call**: You can set three sequence call numbers. When tapping the group to call, the numbers will receive calls in order. **Group Call**: The first 10 personnel with the SmartPlus Intercom feature enabled will receive the call. |
| Call Type | Set which devices receive calls from the door phone and in which order. For example, **Indoor Monitors/Guard Phones with SmartPlus as Backup** means that indoor monitors or guard phones receive the call first. When not answered, the call forwards to users’ SmartPlus Apps. |
| Immune to Anti-passback | When enabled, the personnel in this group will not be limited to the [anti-passback rules](/v1/docs/akuvox-v700-smartplus-office-administrator-guide#area-restrictions). |
| Accessible Floors | - This setting works with the **Akuvox elevator control** system. Personnel in this group can take the elevator to their accessible floors in specific buildings. - Set whether the setting follows the company’s floor setting that is configured by the project manager. - If not, specify the buildings and accessible floors and select the elevator control device from the dropdown menu. |

## Personnel Management

You can add personnel one by one or in a batch to a company.

### Add Personnel One by One

1. Click **User > Personnel > New Personnel**.
2. Enter the user information and set up permissions.

See descriptions of each item in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VJBTT9Z9.png)

| Item Name | Description |
| --- | --- |
| Profile Picture | Click **Edit** to upload the profile picture. Format: .jpg/.jpeg/.bmp/.png; Max picture size: 10MB; Recommended resolution: 300×300. You can also choose the system default profile. |
| First Name/Last Name[The mandatory option] | The username. |
| Company | The company of the user. |
| UID | The UID. If you leave it empty, the system will generate a UID. |
| Group | Assign the user to a group. Or, click **+New Group** to create a new one. |
| Job Title | The user’s job title. |
| Email | The user’s email address. SmartPlus App login credentials will be sent to the address if the user can use the **SmartPlus Intercom Feature**. |
| Mobile Number | The user’s mobile phone number. Select the right area code before entering the number. |
| Language | All notifications sent to the user will display in the selected language. |
| Set Valid Time | Limit the user from opening doors and using the SmartPlus App beyond the specified time. This setting has the highest priority over other access permission settings. |
| SmartPlus Intercom Feature | Disabled by default. If enabled, the user is allowed to use the intercom feature of the SmartPlus App. This is a premium feature. Turning it on/off will affect the project’s billing. |
| Landline Service | - Available when SmartPlus Intercom Feature is enabled. - It enables communication between mobile phones/telephones and intercom devices. - When enabled, enter the landline number. |
| Call Type | When the SmartPlus Intercom Feature is enabled, set the Call Type. - **SmartPlus and indoor monitors/guard phones**: When making calls to the personnel on a door phone, the personnel’s SmartPlus App and indoor monitors or guard phones will receive the call. - **Indoor monitors/guard phones with SmartPlus as backup**: When making calls to the personnel on a door phone, the personnel’s indoor monitors/guard phones will receive the call first. If the call is not answered, it will be made to the SmartPlus App. |
| Display in Directory | Enabled by default. Set whether to display the user on the door phone’s directory list. |
| Privileges | - **Create QR Code**: Disabled by default. Set whether the user can create the temporary QR code with their SmartPlus Apps. - **First Credential in Permission**: Enabled by default. Set whether the user can use their credentials to keep the door open. - **Lockdown Bypass**: Enabled by default. Set whether the user can open the door if it is locked down. **NOTE**: Specific models and versions(or higher) support **Lockdown Bypass**. \| Model \| Minimum Version \| Model \| Minimum Version \| \| --- \| --- \| --- \| --- \| \| X912 \| 912.30.12.22 \| S539 \| 539.30.10.507 \| \| X915V2 \| 2915.30.10.619 \| S538 \| 538.30.10.705 \| \| X916 \| 916.30.10.508 \| S535 \| 535.30.11.8 \| \| R29 \| 29.30.10.507 \| A08 \| 108.30.11.110 \| \| R28V2 \| 228.30.11.6 \| A01/A02 \| 101.30.11.12 \| \| R25 \| 25.30.10.206 \| A03 \| 103.30.11.6 \| \| R20 \| 320.30.11.206 \| A095 \| 95.30.10.203 \| \| E16V2 \| 216.30.11.107 \| A094 \| 92.30.11.8 \| \| E16V3 \| 416.30.11.206 \| A05V2 \| 205.30.11.114 \| \| X910 \| 2910.30.11.104 \| \| \| |
| Model | Minimum Version | Model | Minimum Version |
| X912 | 912.30.12.22 | S539 | 539.30.10.507 |
| X915V2 | 2915.30.10.619 | S538 | 538.30.10.705 |
| X916 | 916.30.10.508 | S535 | 535.30.11.8 |
| R29 | 29.30.10.507 | A08 | 108.30.11.110 |
| R28V2 | 228.30.11.6 | A01/A02 | 101.30.11.12 |
| R25 | 25.30.10.206 | A03 | 103.30.11.6 |
| R20 | 320.30.11.206 | A095 | 95.30.10.203 |
| E16V2 | 216.30.11.107 | A094 | 92.30.11.8 |
| E16V3 | 416.30.11.206 | A05V2 | 205.30.11.114 |
| X910 | 2910.30.11.104 |  |  |

1. Click **Next** to set up the user’s credentials. See description of each item in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YDVUWCMB.png)

| Item Name | Description |
| --- | --- |
| PIN | 2~8-digit PIN code. |
| RF Card | 1~16 characters that can contain 0~9 and A~F, or click the read card icon ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-T5KFPPWM.png)to register the card directly from a supported device. Select an online registration device from the dialog, then have the user swipe their card at that device. The card number is automatically populated in the form. |
| Palm Vein | Click the palm vein icon to select a supported device and initiate enrollment. The device enters enrollment mode and prompts the user to complete the scan. Upon successful enrollment, the credential is uploaded to the cloud. |
| Apple Wallet | This feature allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors. It is a paid feature. Activate the subscription before users can set it up. |
| Face ID | Upload a front-facing photo for facial recognition. If a profile picture has already been uploaded, click **Use Profile Picture as Face ID** to use it instead. To capture face data directly from a supported device, click **Register on Device**, select an online registration device from the dialog, then have the user complete enrollment at that device. |
| Fingerprint | Enroll the fingerprint with the Akuvox fingerprint reader [ACR-CID13](https://knowledge.akuvox.com/docs/open-the-door-via-finger-key#smartplus-cloud-configuration). |
| License Plate | Enter the number that a third-party LPR camera can identify. |
| UHF Card | Enter the card code that the Akuvox device ACR-CRP12 can identify. |
| Set Valid Time | Set when the vehicle can enter and exit the parking lot. |

> [!NOTE]
> Note
> 
> - The license plate is used for [Smart Parking](/v1/docs/smart-parking-in-commercial-projects).
> - If you have filled in both the License Plate and the UHF Card, the cloud will ONLY issue the UHF card code to the door phone.

4. Click Submit.

### Add Personnel in a Batch

You can import a batch of personnel data into a company for quick setup.

1. Click **User > Personnel > New Personnel**.
2. Click **Download Import Template**.
3. Click **Import Personnel** to upload the file after editing it, and click **Import Face Data** to upload the face photos. Please follow the upload instructions in the pop-up window.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-90CN3VSF.png)

In the template, you can see the instructions by moving the mouse cursor to a specific column. You should add at least one user before importing the file.

See the description of each item in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-35VBV598.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PGH48318.png)

| Column Name | Description |
| --- | --- |
| Group | The group of personnel. Separate multiple groups by “;”. |
| First Name[Required] | The first name of the personnel. |
| Last Name[Required] | The last name of the personnel. |
| UID | Assign a unique ID to the personnel. |
| Job Title | The job title of the personnel. |
| Email | The email address of the personnel that is used to receive SmartPlus App-related emails. |
| Mobile Number | The mobile phone number of the personnel. |
| Telephone Calling Code | The telephone code for phone calls. For example, the code is 1 for the United States. |
| SmartPlus Intercom Feature | If enabled, the user is allowed to use the intercom feature of the SmartPlus App. 0: Disabled; 1: Enabled. |
| Landline Service | Landline Service enables communication between telephones/mobile phones and intercom devices. 0:Off; 1:On. |
| Landline Number | Enter the landline number if the landline service is activated. |
| Call Type | Set which devices can receive a call. For example, if you select 0, the SmartPlus App will receive the call first, then the indoor monitor or the guard phone. 0: SmartPlus and indoor monitors/guard phones; 1: Phone and indoor monitors/guard phones; 2: SmartPlus and indoor monitors/guard phones, with phone as backup; 3: Indoor monitors/guard phones with SmartPlus as backup; 4: Indoor monitors/guard phones with phone as backup; 5: Indoor monitors/guard phones with SmartPlus as backup, and finally, the phone. |
| RF Card | The RF card code is used to open doors. If one user has multiple cards, separate the codes by “;”. |
| PIN | The PIN code is used to open doors. The length should be between 2 to 8 digits. |
| License Plate | Fill in the license plate information, multiple plate codes separated by ";". You can add up to 5 codes. |
| UHF Card | Fill in the UHF card code, multiple plate codes separated by ";". You can add up to 5 codes. |
| Access Group ID | Assign the [access group ID](/v1/docs/akuvox-v700-smartplus-office-administrator-guide#access-group-management) to the user. |
| First Credential In | Enabled by default. Set whether the user can use their credentials to keep the door open. 0:Off; 1:On. |
| Lockdown Bypass | Enabled by default. Set whether the user can open the door if it is locked down. 0:Off; 1:On. |

### Edit/Delete Personnel

You can edit and delete personnel on the **User > Personnel** interface.

- Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K6O6OEJS.png)to delete the personnel.
- Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OSPJK4EN.png)to view and edit the personnel’s information.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WW27GB8H.png)

On the information interface, click **Edit** to modify the account settings.

- Toggle access methods’ switch to turn them on/off.
- Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FO0HEI70.png) to add specific access methods.
- Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-129OHYYH.png) to check access groups applying to the user.
- Click **+Add** to add an access group.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7HQ6J3NM.png)

### Edit Personnel in a Batch

You can export the personnel file, edit it, and import it to make a bulk modification.

1. Click **User > Personnel > Import**.
2. Click **Export Personnel**.
3. Click **Batch Edit Personnel** to upload the file after editing it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XJ2PC162.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1779094369484.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R6PUFZW0.png)

> [!NOTE]
> Note
> 
> - Group name cannot be modified.
> - The email address of an account linked to multiple sites cannot be modified.
> - Adding or updating an email address will reset the SmartPlus App login password. The new login credentials will be sent to the new email address.
> - Access credentials can be added but not modified.

## Door Management

You can manage doors through quick control and schedules.

**Access Control Priority Levels**:

- **Quick Control**: Highest priority. Control doors even if they are in the state preconfigured by the **Door Schedule**. For example, if a door is set to hold open from 8 AM to 12 PM daily, you can close the door at any time via quick control.
- **One-Time Runs**: The second-highest priority. Only one schedule can be active per day, and one-time runs take precedence over Routine Schedules and Holidays. For instance, if a door is set to hold open for one-time runs on a holiday, users can open it during the holiday.
- **Holiday and Routine Schedule**: These have the lowest priority and will only be effective if there are no active One Time Runs or Quick Control adjustments.

> [!NOTE]
> Compatible Devices
> 
> | Features | Models and Versions(or Higher) |
> | --- | --- |
> | [Check door status](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-quick-control) | - X910: 2910.30.11.104 - X912: 912.30.12.22 - X915V2: 2915.30.10.619 - X916: 916.30.10.508 - R29: 29.30.10.507 - R28V2: 228.30.11.6 - R25: 25.30.10.206 - R20: 320.30.11.206 - E16V2: 216.30.11.107 - E16V3: 416.30.11.206 - S539: 539.30.10.507 - S538: 538.30.10.705 - S535: 535.30.11.8 - A08: 108.30.11.110 - A01/A02: 101.30.11.12 - A03: 103.30.11.6 - A05V2: 205.30.11.114 - A095: 95.30.10.203 - A094: 92.30.11.8 |
> | [Door quick control](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-quick-control) |
> | [Door schedule](/v1/docs/akuvox-v730-smart-access-single-company-project-management-guide#door-schedule) |

### Door Quick Control

On the **Doors** module, you can check the added doors, their status, location, expiration time, etc. The icon next to the door name indicates a different status.

You can also perform door quick control(**unlock, hold open, and lock down**).

- **Free**: The door is free to use.
- ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IOM5ISZP.png): The door expires, which limits the cloud services, including issuing credentials to open the door, remotely configuring and managing the door phone, and reporting door logs to the cloud.

**Door Status**: The door status is configured by your installer.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9RQY3H7A.png)/![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-N2UDJJV3.png): The door status is not configured.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NWU1IFE8.png)/![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V4TESNFS.png): The door status is indicated by the input status.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7UD052OB.png)

When setting the door to remain open, select the time. To close it while it is open, click **Restore**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-391YQJ55.png)

### Lockdown

The lockdown feature keeps the door locked. It can be used to keep threats out in dangerous situations.

Doors under lockdown cannot be opened by common access methods, such as users’ credentials and the exit button.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | **Model** | **Version** | **Model** | **Version** |
> | --- | --- | --- | --- |
> | R29 | 29.30.10.404 | X910 | 2910.30.11.28 |
> | R28V2 | 228.30.10.231 | X912 | 912.30.11.107 |
> | R25 | 25.30.10.117 | X915V2 | 2915.30.10.420 |
> | R20 | 320.30.11.30 | E16 V2 | 216.30.10.208 |
> | A08 | 108.30.11.8 | E16 V3 | 416.30.11.206 |
> | A03 | 103.30.10.204 | A01/A02 | 101.30.10.206 |
> | A095 | 95.30.10.110 | A094 | 92.30.10.205 |
> | X916 | 916.30.10.508 | S539 | 539.30.10.507 |
> | S538 | 538.30.10.705 | S535 | 535.30.11.8 |
> | A05V2 | 205.30.11.114 |  |  |

1. Click **Lockdown** at the top of any interface. This button is only available for project manager accounts.
2. Click **Lockdown On** to lock all doors; click **Lockdown Off** to release all doors.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BZ1V78ZY.png)

If users try to open doors when devices are in lockdown, devices with screens will display “Property Under Lock” and announce an alarm; devices without screens will shine a blue indicator light and announce an alarm.

#### Switch Lockdown for a Specific Door

You can check the doors’ lockdown status and turn on/off lockdown for a specific door by clicking **Lockdown On/Off** in the **Quick Control** column.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9RWIVT43.png)

### Modify Door Settings

1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-W01XX3CN.png)

2. Click **Copy to/from** to copy the configuration data to/from another door.

3. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3RTPFE81.png)next to the door name to modify its settings.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762828614351.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z42Q6W8V.png)

### Door Schedule

The Door Schedule refers to a timetable for doors to change to a preset state at specific times.

It supports two repeat modes:

- **Routine Schedules**: The schedule repeats every week.
- **One-Time Runs**: Set the daily or weekly schedule that repeats during a defined period.

#### Routine Schedules

1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-W01XX3CN.png)

2. To set up a routine schedule, click **Edit** on the **Door Schedule** section.

3. Select the door mode that will be highlighted.

- [**Hold Open**](/v1/docs/set-up-door-schedule): The door remains open during the scheduled time.
- [**First Credential In**](/v1/docs/set-up-first-credential-in-permission): The door remains open during the scheduled time after users use their credentials for the first time.
- **Lockdown**: The door remains closed during the scheduled time.

4. Hold and drag your mouse cursor to select a time block.

While setting up the schedule, you can:

- Click **Copy from** to copy a schedule from a configured door.
- Click **Undo** to withdraw the configuration.
- Click **Clear** to remove the configuration.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762739808026.png)

5. Set up the time block by clicking it. You can:

- Change the type.
- Select the start time and end time.
- Check **All Day**.
- Check **Allow Manual Termination**. If enabled, users with the first credential in permission can close the door when it is held open.
- Copy the schedule to the whole week, weekend, or weekdays by clicking **Copy to**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1762828871018.png)

6. Save the setting and submit the schedule.

#### One-Time Schedules

1. On the **Doors** module, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I83B4XR7.png) of the desired door.

2. Select **One-Time Runs** on the Door Schedules section.

3. Click **+Add One-Time Runs**.

4. Name the schedule.

5. Specify the schedule's effective time.

6. Select the **Repeats** mode: Daily or Weekly.

7. Select the door mode that will be highlighted.

- [**Hold Open**](/v1/docs/set-up-door-schedule): The door remains open during the scheduled time.
- [**First Credential In**](/v1/docs/set-up-first-credential-in-permission): The door remains open during the scheduled time after users use their credentials for the first time.
- **Lockdown**: The door remains closed during the scheduled time.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8U1XF20T.png)

8. Set up the time block by clicking it.

You can:

- Change the type.
- Select the start time and end time.
- Check **All Day**.
- Check **Allow Manual Termination**. If enabled, users with the first credential in permission can close the door when it is held open.
- Copy the schedule to the whole week, weekend, or weekdays by clicking **Copy to**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-859CT15M.png)

9. Save the setting and submit the schedule.

## Access Group Management

The Access Group module allows you to create an inventory of ready-made access control schedules, which can be readily pulled out and applied for the door access control, targeting specific groups and personnel.

### Create an Access Group

1. Click **Access Control > Access Group > +New Access Group**.

You can click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IEM13XDB.png)to view the details of the default access group generated by the system.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LJLPO7FQ.png)

1. Name the access group and select the Repeats mode from Daily, Weekly, or Never. Daily and Weekly means the schedule will repeat every day and week.
2. Specify the time within which users can open doors with their credentials.
3. Enable/disable [Holiday Exemption](/v1/docs/akuvox-smartplus-office-administrator-guide#holiday-access-control). This decides whether the users in the access group can open doors during holiday schedules.

> [!NOTE]
> Compatible Models and Firmware Versions (or Later)
> 
> | Model | Minimum Version | Model | Minimum Version |
> | --- | --- | --- | --- |
> | X912 | 912.30.12.22 | S539 | 539.30.10.507 |
> | X915V2 | 2915.30.10.619 | S538 | 538.30.10.705 |
> | X916 | 916.30.10.508 | S535 | 535.30.11.8 |
> | R29 | 29.30.10.507 | A08 | 108.30.11.110 |
> | R28V2 | 228.30.11.17 | A01/A02 | 101.30.11.12 |
> | R25 | 25.30.10.206 | A03 | 103.30.11.6 |
> | R20 | 320.30.11.206 | A095 | 95.30.10.203 |
> | E16V2 | 216.30.11.107 | A094 | 92.30.11.8 |
> | E16V3 | 416.30.11.206 | A05V2 | 205.30.11.114 |
> | X910 | 2910.30.11.104 |  |  |

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QJLIV68I.png)

1. Select the door(s) to be opened. If **Custom** is selected, choose the door from the dropdown menu.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-11U47R4T.png)

1. Select users who are authorized to open the door.
  1. If **Custom** is selected, click **+Add** in the Groups section to select a group. All users in the group will be granted permission to open the door.
  2. Click **+Add** in the Personnel section to select a specific user.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-N2H0SY1Q.png)

1. Submit the setting.

### Edit/Delete Access Groups

The system-generated default group cannot be edited or deleted.

1. Click **Access Control > Access Group**.
2. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-88K04K86.png)to view the group's detailed information; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S6KN8RJG.png) to modify its settings; click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3SCGMSHL.png) to delete it.

### Holiday Access Control

You can define the holidays when personnel cannot open doors to enhance access control security.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | **Model** | **Version** | **Model** | **Version** |
> | --- | --- | --- | --- |
> | X910 | 2910.30.11.28 | R20V5.0 | 320.30.10.223 |
> | X912 | 912.30.11.49 | R25 | 25.30.10.117 |
> | X915V2 | 2915.30.10.211 | R29 | 29.30.10.314 |
> | X916 | 916.30.10.222 | R28V2 | 228.30.10.218 |
> | S532 | 532.30.10.211 | A08 | 108.30.10.108 |
> | S535 | 535.30.10.233 | A01/A02 | 101.30.10.106 |
> | E18 | 18.30.10.236 | A03 | 103.30.10.108 |
> | E16V2 | 216.30.10.208 | A05V2 | 205.30.10.119 |
> | A094 | 92.30.10.112 | A095 | 95.30.10.110 |

1. Click **Access Control > Holiday > New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-TIZ3UN6F.png)

1. Enter the holiday name.
2. You can set the **Working Hours** to allow authorized personnel to open doors. When enabled, specify the time.
3. You can enable **Repeat by Year** to repeat the schedule every year.
4. Select the year and day(s) of the holiday schedule.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9CMOYPUR.png)

1. Click Submit.

### Area Restrictions

This feature strictly controls the entry and exit of users. Users can only enter and exit the specific area through the designated doors.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | **Model** | **Version** | **Model** | **Version** |
> | --- | --- | --- | --- |
> | A08 | 108.30.10.108 | R29 | 29.30.10.314 |
> | A01/A02 | 101.30.10.106 | R28V2 | 228.30.10.218 |
> | A03 | 103.30.10.108 | R25 | 25.30.10.117 |
> | A05V2 | 205.30.10.119 | S539 | 539.30.10.231 |
> | A094 | 92.30.10.112 | S535 | 535.30.10.233 |
> | A095 | 95.30.10.110 | S532 | 532.30.10.211 |
> | X910 | 2910.30.11.28 | E18 | 18.30.10.236 |
> | X912 | 912.30.11.49 | E16V2 | 216.30.10.208 |
> | X915 V2 | 2915.30.10.211 |  |  |
> | X916 | 916.30.10.222 |  |  |

1. Click **Access Control > Area Restrictions > New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A2TUO1F3.png)

1. Enter the area name.
2. Select the entry and exit doors. With anti-passback disabled, there is no strict control over users exiting through the exit door. Users can exit through the entry door.
3. When the anti-passback feature is enabled, users must first enter, and then exit the area through designated doors.

> [!NOTE]
> Note
> 
> - Anti-passback also prohibits users from entering the area by following others. Users can only use their credentials to open the entry and exit doors once respectively.
> - For example, if the user follows someone else through the door, the next time he/she cannot swipe his/her card to open the Entry/Exit door.

a. Set the time when the anti-passback feature is effective.

b. Select the action taken by the door phone when the user uses credentials to open the entry or exit door twice.

-**Deny Access**: The user cannot open the door.

-**Log violations only**: The door can be opened, and the door opening will be recorded in the door log.

1. Set the **User Timeout** within which users cannot open the same door twice. Only after the time limit can the user open the door again.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FOCFQ0VJ.png)

After creating the area restriction rule, you can check the current occupancy and blocked people.

- **Current Occupancy**: Display the number of personnel entering the area, only effective when the anti-passback feature is enabled.
- **Blocked People**: Display the number of personnel and couriers who are denied access in the area. It is only effective when the anti-passback feature is enabled and **Deny Access** is selected as the action for **When Re-entry or Re-exit**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1J2VXEAM.png)

## Event Trigger Rule

Event Trigger Rule allows you to automate actions based on access control events.

When a configured event occurs, the Smart Access Cloud automatically performs predefined actions, such as sending email notifications to administrators.

> [!NOTE]
> Note
> 
> Click [here](/v1/docs/configure-event-trigger-rules-for-automated-access-control-actions) to view the feature configuration.

## Attendance

The attendance feature allows you to:

- set up independent attendance for each company;
- designate specific device relays as the attendance points;
- flexibly make timetables and schedule shifts;
- record leaves and attendance easily.

> [!NOTE]
> Note
> 
> Click [here](/v1/docs/set-up-attendance-on-the-smart-access-cloud) to view the feature configuration.

## Muster Report

The muster report is used during emergencies, such as evacuations, to account for personnel. It tracks who is present during an evacuation and identifies missing people.

ONLY project managers have permission to set this feature up.

> [!NOTE]
> Note
> 
> Click [here](/v1/docs/set-up-muster-report-on-the-smart-access-cloud) to view the configuration details.

## Visitor Management

You can set up access credentials for visitors and delivery personnel.

### Access Credentials for Visitors

You can create temporary PIN codes along with QR codes for visitors, set the time when the credentials are valid, and select the door to be opened.

1. Click **User > Visitor > New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-L1X7CA0A.png)

1. Enter the visitor’s name.
2. [Optional]Set a unique ID for the visitor.
3. Specify the time within which visitors can open doors by selecting the Repeats mode from Daily, Weekly, or Never.

Daily and Weekly mean the schedule will repeat every day and week.
4. Set the **Validity Times Per Device** when you select the **Never** Repeats mode.

For example, if you enter 1 and check three door phones, the visitor can use the credential to open doors three times.

In other words, the validity times of credentials = Validity Times Per Device x The number of door phones selected.
5. Enter the visitor’s email address in the Delivery Method to receive the temporary key.
6. Check the door(s) to be opened by the visitor.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CZFB8N6D.png)

1. Click Submit.

After creating the temp key, you can

- check the details of the temp key by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O7YUKHLD.png) and delete it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png).
- search for the desired key by its validity, repeat mode, who created the key, key value, and visitor name.
- click **View Door Logs** to check the door-opening record on the temp key’s information interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-07O6XT8E.png)

### Access Credentials for Delivery Personnel

You can create PIN codes and RF card credentials for delivery personnel, with which they can access the designated place, such as the package room.

1. Click **User > Visitor > Delivery Auth > New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y8V0852C.png)

1. Enter the deliveryman’s name.
2. Enter the PIN code and/or the RF card code. The PIN code should be within 2 to 8 digits, not starting with “9”.
3. Set the accessible floors. The deliveryman can take lifts to the specified floors using access control credentials. You can select 10 floors in a building at a maximum.
4. Check the schedule for when the deliveryman can open the door. You can also click **New** to create a new schedule.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7D9UKHYR.png)

1. Click Submit.

After creating the credential, you can modify it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RDQR9FNO.png)and delete it by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YV2P7KS8.png)

## Logs

You can check and export door logs, call history, images captured, arming alarm, door opened timeout, tamper alarm, and break-in alarm logs in the **Logs** module.

### Door Logs

Door logs have 7 types. You can narrow your log check by the specific time range with parameters: **Device Name**, **Initiated by**, **Action**(Access Methods), **Key,** and **Response**(Success, Failed, or Offline) for the targeted search.

- All: Display all door logs;
- Call: Display the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made.
- Door Release: Display when, where, and by whom the door openings are made (be it failure or success).
- Entry: Display the valid door-opening records of entering without disobeying the area restriction rules.
- Exit: Display the valid door-opening records of exit without disobeying the area restriction rules.
- Entry Violation: Display the door-opening records of entering that violate the area restriction rules.
- Exit Violation: Display the door-opening records of exits that violate the area restriction rules.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WFATMVR0.png)

#### Access Failure Reasons

The cloud provides clear failure reasons when an access attempt is denied under different scenarios.

| Failure Scenario | Description | Display Message |
| --- | --- | --- |
| Invalid credentials | Credentials not registered | E.g., Invalid RF Card Code |
| Holiday restriction | Access attempted during a holiday period | No access permission during holidays |
| No permission / Door inactivated or expired | User has no permission, outside schedule, or door inactivated/expired | No access permission or door license is not available |
| Vehicle validity expired | License plate is outside the valid period | Not within the valid period |
| User validity expired | User validity period has expired(applies to PIN, RF card, license plate, face, Bluetooth, NFC, Amenity Reservation, and fingerprint authentication) | Outside of user's valid time period |
| Door interlock | Access blocked due to door interlock | Door interlock activated |
| Two-factor authentication failure | Second authentication method does not match configuration | Two-factor authentication failed |
| Parking limit reached | Parking capacity allocation exceeded | Parking Limit Reached |

You can check the reason in the **Detail** column.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8IQ1RCA7.png)

> [!NOTE]
> Note
> 
> Failure reasons may vary depending on device model and firmware version.

### Call Logs

You can check when and by whom the SIP calls are made and received. Moreover, you can set the time range or enter the caller or receiver to check the targeted call information.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SFM0VMVC.png)

### Captured Images

Image capturing is either initiated manually by users or by the property management staff. You can check when, where, how, and by whom the images are captured. You can click the image in the **Capture** column to see a larger picture.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K35UMT6Z.png)

### Operation Logs

You can check who has made configurations in the project on the cloud.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JS4A9GRZ.png)

## Alarm Records

You can check various alarm records on the **Logs > Alarm Records** module.

### Arming Alarms

The alarm is recorded when indoor monitors trigger the arming alarms. Narrow the search by entering a specific time.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XAD396G1.png)

### Door Opened Timeout Logs

When the door-opening time exceeds [a certain limit](/v1/docs/akuvox-v700-smartplus-installer-guide-office#editdelete-devices), the alarm will be triggered and recorded.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-GB0T9R9X.png)

### Tamper Alarm

When the device’s [tamper alarm](/v1/docs/how-to-configure-the-tamper-alarm-on-door-phone-1) is triggered, the alarm will be recorded on the cloud.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | **Model** | **Version** | **Model** | **Version** |
> | --- | --- | --- | --- |
> | R20 | 320.30.11.30 | A08 | 108.30.11.8 |
> | R25 | 25.30.10.117 | A01/A02 | 101.30.10.206 |
> | R28 | 228.30.10.213 | A03 | 103.30.10.204 |
> | R29 | 29.30.10.404 | A094 | 92.30.10.205 |
> | X915V2 | 2915.30.10.420 | A095 | 95.30.10.110 |
> | X912 | 912.30.11.107 | E16 V2 | 216.30.10.208 |
> | S539 | 539.30.10.507 | E16 V3 | 416.30.11.206 |
> | S535 | 535.30.11.8 | X916 | 916.30.10.508 |
> | S538 | 538.30.10.705 | E12V2 | 312.30.11.18 |
> | A05V2 | 205.30.11.114 |  |  |

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-TAMVL925.png)

### Break-in Alarm

When someone forcibly opens doors, the [break-in alarm](/v1/docs/set-up-break-in-intrusion-alert) will be triggered and recorded on the cloud.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4JTED3RY.png)

## Event Report

The feature allows for quick data filtering to generate reports, such as personnel entries and exits during a specific time period or alarm events.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | Model | Version | Model | Version |
> | --- | --- | --- | --- |
> | X910 | 2910.30.11.104 | X912 | 912.30.12.207 |
> | X915V2 | 2915.30.10.707 | X916 | 916.30.10.508 |
> | R29 | 29.30.10.712 | R28V2 | 228.30.11.17 |
> | R25 | 25.30.10.206 | R20 | 320.30.12.16 |
> | E16V2 | 216.30.12.7 | E16V3 | 416.30.12.5 |
> | S539 | 539.30.10.605 | S538 | 538.30.10.705 |
> | S535 | 535.30.11.8 | A08 | 108.30.11.210 |
> | A01/A02 | 101.30.11.109 | A03 | 103.30.11.105 |
> | A095 | 95.30.11.6 | A094 | 92.30.11.106 |
> | A05V2 | 205.30.11.114 |  |  |

1. Click **Report > Event Report**.

2. [Optional]Check the desired user and devices.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5UOQDJ57.png)

3. Specify the time and time order.

4. Check the desired events.

5. Click **Generate Report** in the PDF or XLSX format. Optionally, save the settings as a template for future use.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IGRSP4YM.png)

6. Check the field(s) to display in the report.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CYSR3PGG.png)

7. Submit to download the report.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VVC22CV0.png)

## Library

You can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop.

On the Library module, click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RDQR9FNO.png)to modify the PIN code or RF card code. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png)to remove the code.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R7TLXTP9.png)

## Messages

You can create, send, and check messages.

You can create one-time messages or reusable message templates for your convenience.

1. Click **Messages > New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UB0EIKD5.png)

2. Enter the message title and content directly to create one-time messages. Select the receiver type.

To create reusable message template(s), you can click **Add a Template** and enter the template name, title, and content.

You can edit or delete the template after creating it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1725935352802.png)

3. Click Send.

After the message is created, you can click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4B6T0KF3.png) to check the message details and click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XO4QNC3U.png)to remove it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S7L47NQF.png)

## Account Setting

You can change your account password by clicking your account name in the upper-right corner.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6HET6W7H.png)

## Contact Us

For more information about the product, please visit us at [www.akuvox.com](/docs/www.akuvox.com) [](http://www.akuvox.com/)or feel free to contact us by

Sales email: [sales@akuvox.com](mailto:sales@akuvox.com)

Technical support email: [support@akuvox.com](mailto:support@akuvox.com)

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.6.0-smartplus-property-manager-guide-image-k78m6doq.png)