Manage Apple Wallet Pass

Apple Wallet Pass allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

As installers, you can activate Apple Wallet Pass for users in two ways:

• Direct Activation: Directly enable Apple Wallet Pass for users and complete payment activation.

• Request Workflow: End users request Apple Wallet Pass from the SmartPlus App. You can review requests, arrange payment, and activate the feature.

Before You Start

• Apple Wallet Pass is unavailable in Mainland China, Nepal, and Vietnam.

• Apple Wallet Pass is a paid feature and supports annual payment only. You can either:

  • Complete payment directly.

  • Send payment instructions to the responsible person (such as PM, Admin, or End User) and activate the feature after payment is completed.

Note

Your installer account should have payment permission to activate the feature. Otherwise, contact your distributor for activation.

Model Compatibility

• Supported SmartPlus App version: Coming soon.

• Supported OS Versions: iPhone: iOS 17 or later; Apple Watch: watchOS 8.0 or later.

The following models with specific versions or higher support Apple Wallet Pass.

Note

For A095 and A094, Apple Wallet Pass is supported when an Apple Wallet-compatible external reader is connected through the Wiegand or OSDP interface. The reader transmits the credential information to A095/A094 for access verification.

Method 1: Directly Activate Apple Wallet Pass

Log in to the cloud portal with your installer account.

Part 1: Enable Apple Wallet Pass for End Users

Single-Family Site

1. Go to Single-Family Site(s).

2. Click New to add a new site. To modify a current one, click .

3. Enable Apple Wallet Pass.

4. Click Submit.

Community

1. Navigate to the target community by clicking on the Sites module.

2. Select a building and click New to add an apartment. To modify a current one, click and click in the upper-right corner.

3. Enable Apple Wallet Pass in the resident account setup section.

4. Click Submit.

Commercial Project

1. Navigate to the target commercial project by clicking on the Sites module.

2. Go to User > Personnel.

3. Click New Personnel to add a new user. To modify a current one, click .

4. Complete all required fields in the Basic Info section.

5. Click Submit and Next. The system creates the account immediately at this point.

6. Enable Apple Wallet Pass.

7. Click Submit.

Part 2: Enable Apple Wallet Pass for PMs

You can enable Apple Wallet Pass for property managers in community projects. Once enabled and activated, PMs can add Apple Wallet to their SmartPlus App and use it to unlock authorized doors.

1. On the Sites module, click of the target community project.

2. Enable Apple Wallet Pass feature for the target PM.

Part 3: Complete Payment

After enabling Apple Wallet Pass, complete payment activation before the user can add the credential.

1. Go to the Subscriptions module in the left menu bar.

2. Select the target project type.

3. Select Apple Wallet Pass.

4. Select the target site.

5. Check the target item.

6. Select the Billing Period.

7. Click Next to confirm the payment information.

8. Click Pay to finish the payment.

Method 2. Handle Apple Wallet Pass Requests

Step 1. Enable Apple Wallet Pass Request

This option allows residents to submit Apple Wallet Pass requests from the SmartPlus App.

Single-Family Site

1. Go to Single-Family Site(s).

2. Click New to add a new site. To modify a current one, click .

3. Turn on Allow End Users to Request Apple Wallet Pass.

4. Click Submit.

Community

1. Click New to add a new community, or click to modify a current one on the Sites module.

2. Turn on Allow End Users to Request Apple Wallet Pass.

3. Click Submit.

Commercial Project

1. Click New to add a new commercial project, or click to modify a current one on the Sites module.

2. Enable Allow End Users to Request Apple Wallet Pass.

3. Click Submit.

Device Status Explanation

When Allow End Users to Request Apple Wallet Pass is enabled, the Device Status tab appears, showing the Apple Wallet Pass compatibility status of devices in your project.

• Supported: All devices in the project support Apple Wallet Pass.

• Upgrade Required: One or more devices require a firmware upgrade to support Apple Wallet Pass. Click Upgrade in the pop-up to go directly to the firmware upgrade page.

• Not Supported: No devices in the project support Apple Wallet Pass.

• Unknown: The compatibility status cannot be determined because the device has never connected to the cloud, so its model and firmware version are unknown.

• Mixed: Devices in the project have two or more different compatibility statuses.

Step 2. Receive User Requests

When a user submits a request, the request appears in the Apple Wallet Pass list.

1. Go to Integration > Apple Wallet Pass.

2. Click View to check detailed request information for a site. The list displays:

• the associated property managers/project managers for community and commercial projects.

• the associated administrators for commercial projects.

• the applicants who submit the Apple Wallet Pass requests.

3. Click to edit the email before sending.

4. Add your payment link in the template and send the email.

5. After the payment is completed by the user, you can proceed to activate Apple Wallet Access on the cloud portal.

Step 3: Complete Payment

You can activate Apple Wallet Pass for users through the Quick Subscription entry. This is only available when you have payment permission.

1. In the Apple Wallet Pass Request list, click next to the target applicant. You can also check multiple applicants and click Batch Payment.

2. Select the billing period.

3. Agree to Terms and Conditions.

4. Click Pay to finish the payment.  

Troubleshooting