Basic

Power up Devices and Connect Network Check IP Address of Akuvox Door Phones IP address(es) can be obtained on Akuvox door phones. With the IP address, you can log into the device web interface for configuration, troubleshooting, and more. De...

On the Web Interface All Akuvox intercom devices’ firmware versions and MAC addresses can be checked on the web interface. In this part, we take R20A as an example. Log into the device’s web interface with the username and password. The default...

Confirm Device Hardware Version Some of Akuvox's devices have more than one hardware version. Therefore, when upgrading devices, you need to confirm the device hardware version. Devices that have two hardware versions include: E12 E16 ...

Factory Reset Akuvox Devices Reset Device Web Password on Akuvox Cloud Platform Users may forget passwords for logging into device web interface. Follow the steps to reset the web password when the device is connected to Akuvox Cloud. ...

Note Power up the devices before resetting them through the physical buttons. S539, S532, X916 and X912 Hold the reset button with a pin and the device will be reset. X915, E12 and DB01 Insert a PIN into the hole and hold it to reset ...

Akuvox intercom devices support power supply through PoE or an extra power source. Please refer to the following charts for the power supply specifications and recommended adapters. Door Phones Indoor Monitor Access Control

The resistive load of the relay refers to the maximum electrical load that the relay contacts can handle without being damaged. Indoor Monitors Door Phones Access Control

The 12V Output feature allows door phones and access control terminals to serve as a power supply for external relays. Some can also provide power to Akuvox Security Relay, SR01. The following devices with specific firmware versions support this fe...

Users may forget passwords for logging into the device web interface. PC manager can be used to reset the password if the device is not connected to Akuvox Cloud. Installation Requirements Windows 7 operating system (64 bits) or above. Al...

Through resetting, the tenant information will be deleted while the device information will be retained after a tenant moves out. This saves time from repeatedly entering the device information. Installers Log into the SmartPlus Cloud platform w...

In general, to access R29 and X915’s basic settings, you need to enter 9999 and then 3888 on the Dial screen. Gesture control feature hides the Dial icon and allows you to access the settings in a special way. Log into the device’s web interface...

The initial password "admin" is rather weak, easy to crack, thus we provide for you the password change service. Before Start The difference between the user mode and admin mode on the web page User mode dose not have the advanced setting ...