---
title: "Check akubela Smart Lock MAC Address"
slug: "check-akubela-smart-lock-mac-address"
updated: 2025-12-03T06:33:36Z
published: 2025-12-03T06:33:36Z
canonical: "knowledge.akuvox.com/check-akubela-smart-lock-mac-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check akubela Smart Lock MAC Address

The MAC address uniquely identifies the smart lock in your system. It is needed when adding the lock to a system, troubleshooting issues, or performing other related tasks.

> [!NOTE]
> **NOTE:**
> 
> SL20, SL21, and SL50 support integration with Akuvox SmartPlus Cloud.

## If the Smart Lock Has Already Been Added to a Family

### Method 1: Check on the HyPanel

On the HyPanel, tap the desired smart lock card, then tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-fg499o8c.png) to view its details.

> [!NOTE]
> **NOTE:**
> 
> - Available for SL60 and SL50.
> - The smart lock must be connected to the HyPanel.

![descript](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-fabhhzud.png)

### Method 2: Check in the BelaHome App

In the BelaHome app, tap ***[the desired smart lock card]* > ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-97scmcaa.png) > Device Information** to view the MAC address.

> [!NOTE]
> **NOTE**:
> 
> - Available for SL60, SL50, SL30, and SL20.
> - The smart lock must be connected to the HyPanel.
> - A BelaHome app account is required for login.

![descript](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-1k2tzia1.png) ![descript](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-dntrsz52.png)

## If the Smart Lock Has Not Been Added to a Family

### Method 1: Check via the Smart Lock Hotspot

When you connect your smartphone to the smart lock’s hotspot, the hotspot name contains the MAC address.

> [!NOTE]
> **NOTE**:
> 
> - Available for SL60, SL50, SL30, and SL20.
> - The smart lock must be in pairing mode.

![descript](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/check-akubela-smart-lock-mac-address-image-k22t593e.png)

### Method 2：Check the Device Label

Check the label on the smart lock for the printed MAC address.

> [!NOTE]
> **NOTE:**
> 
> Available for SL30, SL21, and SL20.

## For F2 or C6 Smart Locks, or If Other Methods Are Not Applicable

> [!NOTE]
> **NOTE:**
> 
> F2 and C6 do not support the methods above.

### Method: Contact Technical Support

Provide the home center device’s MAC address to akubela technical support so they can check the MAC address of the connected smart lock.