Akuvox V6.7.3 SmartPlus Installer Guide - Single tenant

Date: May. 2024

About This Manual

This manual is intended for installers who need to manage single-family houses, single-tenant residents, devices, remote maintenance services, and more on the Akuvox SmartPlus platform (Version 6.7.3).

For more information, please visit http://www.akuvox.com/ or consult Akuvox technical support.

What's New:

• Support configuring external relays for indoor monitors;
• Support setting residents' permission to view monitoring;
• Support sending e-mails to users in Azerbaijani.

System Overview

Akuvox SmartPlus is a cloud-based platform on which the installer can conduct integrated management of residents, devices, relays, and remote maintenance services both on a single-tenant basis and a community basis (multi-tenant).

• Installers using this platform will be able to:

• Add, edit, and delete the devices and residents in the single-tenant management.
• Add, edit, and delete the communities, buildings, apartments, devices, and residents in the multi-tenant management.
• Deploy and set up devices and relays for access control.
• Check and upgrade device firmware for the residents.
• Check and manage the MAC library.
• Conduct remote operations such as Auto-provisioning, device reboot, transmission type modification, and remote maintenance.
• Download the related technical manual and get access to the Akuvox ticket system for technical support.
• Subscribe and renew Akuvox SmartPlus.

Log into SmartPlus

You can log into the SmartPlus platform using the user account information you obtain from your distributor.

1. Open the web browser, enter the address (URL) of the SmartPlus server location in your area, and press Enter.
2. Enter your username and password.
3. Click on Login to log into the SmartPlus platform.

• You can click on Log out in the upper right corner to log out of the SmartPlus platform.

Prior to the Management

It is advised that you go through what is listed below before you start your management.

• Check if all of the device MAC addresses have already been registered by your distributor.
• Check if the firmware in your devices supports cloud mode with no connection to SDMC.
• Check if your device is powered on and is connected to the internet and make sure that the network is normal.
• Check and make sure that your resident information and device information are correct.

Single-Tenant Manager Main Interface

The single-tenant manager main interface consists of 9 modules that are incorporated as a whole to allow you to manage single tenants, and devices in terms of adding residents and binding corresponding devices to the residents, etc.

Module Description

Single-Tenant Resident Management

The Single-Tenant resident management mainly deals with the addition, deletion, and edition of the user account, the user’s family member account, and devices you added for the residents.

User Account

Add User

The User module is where you can add the resident’s user accounts.

1. Go to the User module and click on New.

2. Fill in resident information properly. 

User Account Information Description

Smart home icon:

Add User Family Account

After a user account is created and activated, you can create family accounts at the request of users. In general, one family has one host account and three family accounts.

1. Click of specific users for whom you want to add a family account.

2. Click New, and fill in the family member account information.

Edit, Reset, and Delete User

When you are editing the user account information, you can not only search, edit, and delete the user account, but also reset the account password at the request of users.

1. Search and find the user by Name, Email, Mobile Phone Number, Family SIP Number, or SIP number.
2. Do any of the following：

• Click to reset the user's account.

• Click OK to reset the user’s account. Once reset, some data will be deleted while some will not.

• Data to be removed including

• Family member accounts.
• Emails, mobile numbers, country/region, and landlines.
• Logs(audit logs excluded) and histories.
• Messages and alarms; and
• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.

• Data to be kept including

• Family master account status, such as inactivated, expired, and so on.
• The number of free sub-accounts.
• Audit logs.
• Settings include Call Or IP Cal, time zone, language, home Automation, premium plan, and the With Indoor Monitor feature.

• Other changes including

• The user’s app changes to be unregistered and needs to be re-initialized.
• The user’s login credentials are reset, and the user is not going to receive the reset email.

• Click to edit the user’s information, and click on Submit to save the changes.

• Scroll down the editing page, click on Delete to delete the user's account, and click on Reset Password to reset the account’s password. 
  

Edit and Delete Family Account

1. Search and find the user by Name, Email, Mobile Number, and SIP Number.

2. Click on of specific users for whom you want to delete a family account.

 3. Edit or delete the specific family account by clicking or .

Device Management

Add Device for Users

After the user account is created, you can start adding the device(s) and third-party camera for the specific user. However, you need to make sure that all the devices have been added to your distributor’s MAC library.

1. Go to User Module.

2. Click on  of the user you want to add an intercom device or third-party camera for.

  3. Add a device for the users.

• To add intercom devices, click Intercom Devices, then click New to add the device.

• To add the third-party camera, click Third-party Devices and then New to add the camera.

Edit and Delete User’s Device

You can edit or delete the user’s intercom device and third-party camera.

Edit or Delete Intercom Devices

1. Go to the User screen.

2. Search and find the user by Name, Email, Mobile Number, and SIP Number if needed.

3. Click the user’s device .

4. Edit or delete the user’s device.

1. To delete the user’s device, click .
2. To edit the user’s device, click .

You can also delete the intercom device on the Device module.

Delete Third-Party Camera

1. Go to the User module.
2. Search and find the camera by device name.
3. Click or to edit or delete the camera.

You can also delete the third-party device on the Device module.

Batch AutoP for Devices

You configure the intercom devices remotely via auto-provisioning. You have two options: Regular auto-provisioning or One Time auto-provisioning.

1. Go to User module, click the user’s deviceand select Intercom Devices.

2. Click AutoP.

3. Select your AutoP type.

• If you want the configuration to be always valid, select Regular AutoP.
• If you want the configuration to be valid for one time only, select One Time AutoP.

4. Enter the AutoP commands you need.

5. Search and select the devices to be provisioned, then click Submit. You can synchronize the commands to 500 devices maximum at a time.

Remote Maintenance

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, device provisioning, etc.

1. Click on User module.

2. Click onof the desired user.

3. Click on , then click on Settings.

4. Reboot, reset, or log into the device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One-Time Autop if only you want the Autop command(s) to be implemented one time.

Manage MAC Library

When you obtain the device's MAC address, you need to add and store it in the MAC library as a record. You can also search and check for all the MAC addresses that are bonded or not bonded with the users.

Add MAC to MAC Library

You can add the MAC to the MAC library manually or using a template.

• Add MAC Manually

1. Go to MAC Library Module.
2. Click on New and fill in the device MAC.

• Add MAC using Template

1. Click on Import.
2. Select the MAC template from your personal computer and upload it.

• MAC Template 

Remove the MAC from the MAC Library

1. Search the device by MAC.
2. Remove the device from your MAC library.

Firmware Management

You can check and update your device firmware version in the Firmware module and Update module respectively.

Check Firmware List

Before you start updating your device firmware, you can go to Firmware module to check the latest firmware that is available for uploading.

Firmware List Description

Update Firmware

You can update the device firmware to the firmware version you selected according to the update timing you defined.

1. Go to Update Module.

2. Click on New.

3. Select the device model and the firmware to be upgraded to.

4. Select the specific device(s) and update time.

5. Select Reset After Upgrade if needed.

Check/Edit Firmware Update List

After you update your device firmware, you can not only check your firmware update status but also edit the update setting for devices pending the upgrade. And you can delete the specific record as well.

1. Go to the Update module.
2. Search the firmware status by All, Pending, Processing, and Executed.
3. Edit the update set for the devices pending the update.
4. Delete the specific update record if needed.

Update List Description

Message

The message module allows you to send messages to the users (residents) for notifications regarding the device and firmware management etc.

Create and Send Messages

1. Go to the Message module.

2. Click on New.

3. Fill in your message information.

4. Set up your message receiver type (device or apps), and select the users to whom you want to send the message.

Check/Delete Messages

You can search and check messages that have been sent to the residents if needed.

 1. Search the message by Message or Receiver.

  2. Click on to see the details of the messages.

  3. Delete the messages if needed.

Setting

The subscription fee can either be paid by the end users or the installers, if you select Pay by End User then the user will be allowed to pay for activation and renewal of the Akuvox SmartPlus service. The installer, however, will still be able to pay for the subscription when Pay by End User is selected.

1. Go to the Setting module.
2. Select the payer between the end user and the installer.
3. Select if you want to send a notification email to the users when the service is reaching its expiration.

Subscription

You can pay the subscription fee for the service activation, service renewal, and property manager Smartplus app service.

1. Click Subscription module.
2. Click Active. Then select the desired users.

Billing Information Description

Renew Service

To renew services for users.

1. Click Subscription module.

2. Click Renew.

3. Select the desired end users.

4. Choose to renew manually or automatically.

• Renew Manually:

Select Manual and the renewal period with a maximum of 5 years.

• Renew Automatically: Renewal occurs every 30 days and extends the account's upcoming expiration date by 30 days. 

Select Auto Renew Monthly(30 days) and the Renew Times that decide how many months the renewal lasts.

5. Click Next and pay for the bill.

Automatic Payment Records

On the Subscription module, you can check the automatic payment records including Auto Renew settings, total prices, etc.

Transaction History

The Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.

Check and Transaction History

After the payment is made, you can check the details of the transaction if needed.

1. Check the transactions by the service type, status, and order number.

  2. Click on of the transaction you want to check and download the invoice if needed.

3. Delete the specific transaction order if needed.

Search Description

Customer Service Contact Management

Customer service on the SmartPlus web interface involves installer contact information management and technical support service information.

Modify Customer Service Contact

You can create and modify your contact information so that customers can be in contact with you whenever they need it.

1. Click on your installer account in the upper left corner of the interface.

2. On the drop-down menu, select Customer Service, and fill in your phone number and email.

3. Modify the information if needed.

4. Enable Receive Feedback if needed and end users' feedback will be sent to the email address that you fill in.

Set Account Access permission

You can grant permission to your distributor to log in to your account without a password. With permission, distributors can switch to your account from their web portal to give you support or assistance. The account setting option will be displayed in the drop-down list once the distributor enables the account access feature. You can turn on or off the permission whenever you need.

1. In the upper right corner, click your account. A drop-down list is displayed.
2. Click Account Setting.
3. Turn on or off the permission based on your need.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.