Communication in Family

You and your family members can make calls with each other, and send and receive messages at any time through HyPanel Pro.  

Register family administrator account

If you are the first person in your family to register the account, you will be the family administrator. Only the administrator of the family has the permissions to create and manage family member accounts.

Tip:

When the weather forecast displays on all panels, it indicates successful Cloud connectivity.

When devices connected to the cloud

To register the administrator account when your family’s devices are connected to the cloud, you can either:

• Contact your service provider to register and activate your administrator account.

• Contact your service provider to connect your devices to the cloud, and self-register your account by following the steps below.

1. Tap Account Registration on the Home screen, or go to > System Settings > About > Family > Family Account. A QR code displays on the screen.

2. Do one of the following:

If you already have an account associated with other families

a. Open BelaHome app, and log into your account.

b. Tap Me > Scan icon, and scan the QR code.

c. Tap Join the Family.

d. You can switch the families on the app’s home screen.

If you are a new user

a. Open BelaHome app, and tap on the scan icon at the upper left.

b. Scan the QR code.

c. Enter a valid email address. The login credential will then be sent to this email.

d. Log into the BelaHome app with the credentials you receive.

When devices running in Auto Discovery mode

When devices are running in Auto Discovery mode and never connected to the cloud, the temporary administrator account has default username and password that are both Admin888.

You can also log into the BelaHome app by scanning QR code:

1. Ensure that your phone and and devices are in the same local network.

2. Go to > System Settings > About > Family > Family Account. A QR code displays on the screen.

3. Open BelaHome app, and tap on the scan icon at the upper left.

4. Scan the QR code.

NOTE:

After setting a new password, scanning the QR code does not work for logging in.

Once logged in with the administrator account, you can create family member accounts on the BelaHome app. Click here to see detailed instructions.

Make voice calls

You can group call or make one-to-one call with any device, including the door phones, other panels in your family, or family member’s through HyPanel Pro. You can also receive their calls on the panel.

To make calls, do as the following:

1. Tap Contacts  on the Home screen.

2. Do any of the following:

• Tap Family Group to group call all panels within the family. They will auto-answer the call.

• Select the family member or device you want to call.

3. On the conversation screen, tap .

What else you can do on the voice call screen:

• Tap  to silence your microphone, so the other party cannot hear you.

• Tap  to adjust the volume.

• Tap  to hang up the call.

Send audio messages

HyPanel Pro allows you to send and receive voice messages.

1. Tap Contacts  on the Home screen.

2. Tap Family Group to send all contacts a message, or select any desired  member or device to sent messages to.

3. In the conversation, tap and hold  at the bottom to record an audio message. Each message should be within 30 seconds. To cancel before sending, slide your finger to the left or upwards while you are recording.

4. Lift your finger when you’re finished recording.

Send text messages

You can also text messages to any panels and family members.

1. Tap Contacts  on the Home screen.

2. Tap Family Group to send all contacts a message, or select any desired  member or panel to sent messages to.

3. In the conversation, tap the texting box to enter messages. Or use the quick replies by tapping .