---
title: "Configure Dial Plan with Two Accounts"
slug: "configure-dial-plan-with-two-accounts"
updated: 2026-06-24T07:29:35Z
published: 2026-06-24T07:29:35Z
canonical: "knowledge.akuvox.com/configure-dial-plan-with-two-accounts"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make Dial Plan Calls with Two Accounts

Akuvox intercom devices support registering two SIP accounts. Users can make Dial Plan SIP Calls using either account 1 or account 2 without switching between them manually.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> - R27 V2.0: 227.30.10.4
> - E21: 321.30.10.6
> - S560: 560.30.10.41
> - R49: 49.30.10.10
> - X915 V2: 2915.30.10.319
> - E18: 18.30.10.255
> - E11: 111.30.10.20
> - S535: 535.30.11.13

Take E18 as an example.

1. Use the device’s IP to log in to its web interface. The initial username and password are admin.
2. Go to the **Intercom > Dial Plan** interface.
3. Click **+Add** to add a rule. Or, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RP686S0B.png) to modify a current one.
4. Enter a short number to replace the dialed numbers in the **Prefix** field.
5. Enter the replaced number(s) in the **1st~5th Replace** fields.

- To make the call with Account 1, enter the value in **Replace Number/1** format.
- To make the call with Account 2, enter the value in **Replace Number/2** format.
- If you don't specify which account to use, the device will use the selected account. For example, as the picture below, Account 1 will be used when calling 1003.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SGIHH0IM.png)

When users enter the prefix on the door phone, the target number(s) will be called with the designated account.

## For S560

The configuration route of S560 is different.

1. Go to **Phone > Function Key > Speed Dial List(Long Press To Dial)** interface.
2. Set the callee’s name in the **Name** field.
3. Enter the target SIP number in the **Value** field.

- If users want to make the call with Account 1, enter the value in **SIP Number/1** format.
- If users want to make the call with Account 2, enter the value in **SIP Number/2** format.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NCLWRU42.png)

- If you don't specify which account to use when entering a SIP number, the device will automatically use the default account.

The default account can be selected on the **Phone > Call Feature > Default Account** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R5KDGYZQ.png)

1. Click Submit to save the settings.

When users hold the key on the device, the call will be made to the target number.