--- title: "Configure EC33 Elevator Control on the Smart Access Cloud" slug: "configure-ec33-elevator-control-on-the-smart-access-cloud" status: "update" updated: 2026-08-06T01:43:23Z published: 2026-08-06T01:43:23Z canonical: "knowledge.akuvox.com/configure-ec33-elevator-control-on-the-smart-access-cloud" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # Configure EC33 Elevator Control on the Smart Access Cloud Elevator Control is a cloud-managed access feature that connects user permissions, trigger devices, and EC33 relay logic into one unified workflow. It allows installers and project managers to define: - Which floors each elevator controller can access - Which devices (door phone, access control terminal, indoor monitor, guard phone) can trigger elevator unlock - How long each trigger keeps the relay active (Hold Time) - Which floors/elevators each resident is allowed to use It also supports floor mapping modes for different wiring structures, plus schedule-based hold-open behavior for selected floors. > [!NOTE] > Compatible model and version(or higher) > > | Model | Firmware Version | Model | Firmware Version | > | --- | --- | --- | --- | > | EC33 | 33.30.1.107 | R29 | 29.30.10.712 | > | R20 | 320.30.12.16 | A08 | 108.30.11.210 | > | X915V2 | 2915.30.10.707 | A095 | 95.30.11.6 | > | A094 | 92.30.11.106 | R28V2 | 228.30.11.17 | > | X916 | 916.30.10.508 | S539 | 539.30.10.605 | > | A01/A02 | 101.30.11.109 | S535 | 535.30.11.8 | > | X912 | 912.30.12.207 | S538 | 538.30.10.705 | > | R25 | 25.30.10.206 | E16V2 | 216.30.12.7 | > | E16V3 | 416.30.12.5 | S532 | 532.30.10.315 | > | A03 | 103.30.11.105 | X910 | 2910.30.11.104 | > | A05V2 | 205.30.11.114 | | | > > > > **Important Note**: > > - For projects created before cloud version 7.4.0(April 15, 2026), the **Elevator Control** option is hidden by default. > - To enable this feature, please contact the Akuvox support team. Once enabled, reconfigure Accessible Floors in the project to ensure proper operation. > - The settings in this article configure communication between the Smart Access Cloud and the EC33 relay. Elevator behavior—whether it goes directly to the user's floor or unlocks the floor button for manual selection—depends on the EC33 wiring. Before proceeding, confirm your wiring scenario in [Configure Access Control for EC33 Elevator Systems](https://knowledge.akuvox.com/docs/configure-lift-control-1). ## Key Concepts ### Floor Mapping Mode This defines how the system calculates the relationship between: **Floor number ↔ EC33 relay** Because the EC33 controls floors through relay wiring, the cloud must understand which relay represents which floor. Two modes exist: **Custom Floor Name (recommended)** Map floor names manually to relays. **Set Ground Floor** The system calculates floors automatically based on wiring order. Most projects should use **Custom Floor Name** because wiring in real projects is often non-sequential. ### Trigger Device Trigger devices are devices that allow the activation of elevator control. Examples: - Door phones - Access control devices - Indoor monitors - Guard phones **Important logic**: If a device is NOT configured as a trigger device, it cannot trigger elevator control. ### Controlled Floors This defines which floors a specific EC33 controls. This is used when: - One building has multiple elevators - Elevators serve different zones Example: | Elevator | Floors | | --- | --- | | Elevator A | 1-10 | | Elevator B | 11-20 | ### Hold Time Defines how long the relay remains active after being triggered. Example: Lobby door phone → 5 seconds Parking entrance → 15 seconds This allows different unlock times depending on the entry location. ## Before You Start Please confirm the following first: - Elevator Control is enabled in the project features. - EC33 hardware is online and added to the cloud. - If floors exceed 32, the expansion board is installed, and the EC33 master board is added to the cloud. ## Step 1: Enable Elevator Control in the Project 1. Log in to the cloud with your installer account. 2. Click **Commercial(s)** on the dashboard. 3. Click **New** to create a new project, or click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZSFXJGIL.png) to modify a current one. 4. Find the **Elevator Control** feature and enable it. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-745U7DBF.png) 1. Submit the setting. > [!NOTE] > Note > > **Elevator Control** is a premium feature that requires payment. ## Step 2: Configure Building Floor Mapping 1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DBKHH7GP.png) of the target project. 2. Click **Devices > + Add Building** to create new buildings, or click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-W1IJUSKQ.png) **> Edit** to modify a current one. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 161506.png) 1. Name the building. 2. Select the **Floor Mapping Mode** between **Custom Floor Name** and **Set Ground Floor**. ### Option A: Custom Floor Name Use this when you want flexible relay usage and custom labels (for example, Gym, Supermarket, B1, B2). 1. Set the **Starting Relay**. This defines the first relay used for elevator control. For example, ff relays 1-2 are used for other purposes, start from relay 3. 2. Set the **Ending Relay**. This defines the last relay used. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4HG84HSI.png) 1. Configure **Custom Floor Name** (optional per floor). Rename special floors if required. If not renamed, floor name = relay index. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OIEHYWXX.png) 1. Submit the setting. | Floor Mapping Example | | --- | | Relay | Floor | | Relay 1 | Floor 1 | | Relay 2 | Floor 2 | | Relay 3 | Floor 3 | | Relay 10 | Gym | | Relay 12 | Library | ### Option B: Set Ground Floor Use this when relays are wired in strict floor order from the lowest floor. 1. Set the **Starting Floor** (the lowest floor). 2. Set the **Ending Floor** (the highest floor). 3. Set the **Ground Floor** (which floor is treated as ground). Select **Configure on the Device** based on your deployment plan. - Choose it if floor mapping/ground-floor behavior should be finalized directly on the device side. - Do NOT choose it if you want cloud-side configuration to remain the primary control source. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-571HG58O.png) 1. Submit the setting. ## Step 3: Add EC33 Under Building Add the elevator control device EC33 to the correct building. It CANNOT be added to the **Public Area**. 1. Select the target building. 2. Click **New** on the right. 3. Set **Device Type** to **Elevator Control**. 4. Enter the device MAC and name the device. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-W6QLOZKF.png) ## Step 4: Configure EC33 Core Behavior Open EC33 Settings ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6MYBWAD7.png) **> Elevator Control**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HDSBJFBS.png) ### Controlled Floor Set which floors this EC33 can serve. - Default is **All Floors**. - You can split by elevator zone (high/low, odd/even). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZOZ6QF9X.png) ### Trigger Device and Hold Time Select allowed trigger devices for this EC33, then define hold time per trigger source. **Why this matters**: Different entrances or terminals may require different relay hold durations. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 164207.png) ### Floor Schedule Set time windows when selected relays remain hold-open. 1. Click **New** to add a schedule. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-N3CDBMX2.png) 1. Select the floor(s) that use the schedule. 2. Select the **Repeats** mode: Daily, Weekly, or Never. 3. Specify the time range by holding and dragging the time block. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H5MRS21U.png) 1. Submit the setting. ## Step 5: Configure User Elevator Permissions ### For Multi-Company Projects You need to configure the elevator and floor settings for a company. Then, configure accessible floors for groups. 1. Click **Company >** ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7P90HYXP.png) of the target company. 2. Scroll to the **Floors** section. 3. Select the accessible buildings and floors. 4. Select the elevator control device. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AR0IZUKO.png) 1. Submit the setting. 2. Go to **User > Personnel > Group**. 3. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VF6NI2QZ.png) of the target group. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 165534.png) 1. Click **Edit** in the upper-right corner. 2. Set whether to use the **company floor settings**. If not, specify the accessible buildings and floors, and choose the elevator control device. > [!NOTE] > Note > > A user may belong to multiple groups, and each group can have up to **20** accessible floors selected. > > This may result in more than 20 accessible floors being assigned to a user from the cloud, but **ONLY the first 20** accessible floors will take effect. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 170741.png) 1. Submit the setting. ### For Single-Company Project 1. Go to **User > Personnel > Group**. 2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VF6NI2QZ.png) of the target group. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 173203.png) 1. Click **Edit** in the upper-right corner. 2. The **All Floors** option is enabled by default. If disabled, specify the accessible buildings and floors, and choose the elevator control device. > [!NOTE] > Note > > A user may belong to multiple groups, and each group can have up to **20** accessible floors selected. > > This may result in more than 20 accessible floors being assigned to a user from the cloud, but **ONLY the first 20** accessible floors will take effect. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-03-25 174134.png) ## Step 6: Trigger Elevator Control After completing the elevator control configuration: Users can use their **assigned credentials** to trigger elevator access from multiple devices. Supported trigger methods include: - Using **their credentials** (card, PIN, Bluetooth, QR, etc.) on a door phone or access control device - Triggering elevator control from the **indoor monitor** - Triggering elevator control from the **guard phone** - Triggering elevator control from the **SmartPlus App** The system will only allow access to floors and elevators based on the user’s configured permissions. ### Trigger from the Indoor Monitor To trigger from the indoor monitor, display the **Unlock** **Elevator** button on the device screen. > [!NOTE] > Compatible model and versions(or higher) > > - X937: 937.30.14.703 > - S562: 562.30.15.811 > - S563: 563.30.14.902 > - S567(Android 14): 567.30.114.716 1. Use the device’s IP to log in to its web interface. The initial username and password are **admin**. 2. Go to **Device > Display Setting**. 3. Select the **Unlock** **Elevator** button to display on the desired area. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6SHV06O0.png) 1. Submit the setting. Residents can tap the icon to select their destination floor. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NWAZYUQ0.png) ### Trigger from the Guard Phone To trigger from the guard phone, display the **Elevator** button on the device screen. > [!NOTE] > Compatible model and version(or higher) > > R49G: 49.30.10.84. 1. Use the device’s IP to log in to its web interface. The initial username and password are **admin**. 2. Go to **Phone > Preference**. 3. Select the **Elevator** button to display on the desired area. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-80PVX8TP.png) 1. Submit the setting. Users can tap **Elevator** and select the destination floor(s). ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1775545803051.png) They can also keep the relay activated by clicking **Hold Open**, and close it manually by clicking **Restore**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/13495bc078ac00b6f2cc44ba910ae09f_compress.jpg) ### Trigger from the SmartPlus App > [!NOTE] > Supported SmartPlus App Version: > > Coming soon. 1. Tap **Elevator** on the homepage. 2. Select the accessible floor. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1774432432629.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/9859dcab4d49433832deee997dcd155c_compress.jpg)