---
title: "Configure Group Call"
slug: "configure-group-call"
updated: 2026-06-17T07:38:53Z
published: 2026-06-17T07:38:53Z
canonical: "knowledge.akuvox.com/configure-group-call"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Group Call

The group call feature allows users to call all the contacts simultaneously in a group. Initiating a group call on the door phone will ring all indoor monitors in the designated group. This saves time from calling each device separately.

## Configure Local Group Call

### S532, X912, X910, R28, R27, R20 Series, R25 Series, E12, E13, and DB01

We take R20K with version 320.30.11.21 as an example.

1. Log in to the device’s web interface with the username and password. The default is admin.
2. Navigate to the web **Intercom > Basic > Manager Dial** interface.
3. Select **Group Call** and enter the target IP/SIP numbers—one number in each box.

Please note that on R20B, you can configure several push buttons.
4. Select what the device will do when the call is refused.

- End This Call Only: The device will continue to call the next number.
- End All Calls: The device will stop calling.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/manager dial1(1).png)

1. Click Submit to save the configuration.

After configuration, users can call contacts in one group simultaneously by pressing the push button or manager button on the door phone.

### S539, S538, S535, X916, X915, R29, E18, and E16

We take R29 with version 29.30.10.343 as an example.

1. Log in to the device’s web interface with the username and password. The default is admin.
2. Navigate to the web **Contacts > Contacts List** interface and scroll to **Group**.
3. Enter the group name and click **+Add** to create a group.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/图片-TS0OQ66U.png)

1. Scroll to **Local Contacts List**. Assign the desired contact(s) to the target group.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/change group.png)

1. To decide what the device will do when the call is refused, navigate to **Intercom > Basic > Group Call** interface.

- End This Call Only: the device will continue to call the next number.
- End All Calls: the device will stop calling.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/图片-JGFVRJ1S.png)

After configuration, users can call contacts in one group by tapping **Contacts** > ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/图片-JKFDTWWG.png) of the target group on the door phone.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/group contact.png)

## Configure SmartPlus Cloud Group Call

When the device is connected to the SmartPlus Cloud, users can configure the group call on the SmartPlus App.

> Note
> 
> - For users of master accounts in community projects, the SmartPlus App’s version should be 6.81.0.3(Android)/6.81.3(iOS) or higher to see the group call option.
> - Otherwise, ONLY the users of master accounts in single-tenant projects can configure this feature.
> - No number should be filled in the [Group Call Number(Local)](/v1/docs/configure-group-call#configure-local-group-call) box. Otherwise, it may lead to Cloud group call failure.

1. Tap **Me > Settings > Call Settings > Contact Preference** to enter the settings page.
2. Select **Group Call** and tap Submit.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/单住户group call.jpg)

When visitors press the push button or manager button on the door phone, the group call will be made to the indoor monitors and SmartPlus App(s) in the family.