---
title: "Create a Sub-Distributor Account"
slug: "create-a-sub-distributor-account"
updated: 2026-07-01T06:28:07Z
published: 2026-07-01T06:28:07Z
canonical: "knowledge.akuvox.com/create-a-sub-distributor-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Sub-Distributor Account

Some distributors operate through secondary agents — sub-distributors — who manage their own group of installers. Sub-distributors have authority over the installers assigned to them, but remain under the control of their parent distributor.

A distributor creates sub-distributor accounts through the SmartPlus Cloud portal. Once an account is created, the sub-distributor can log in to their own portal and create accounts for installers. The distributor can also associate existing installer accounts with a sub-distributor at any time.

## Before You Begin

Contact your service provider to have sub-distributor account creation authority granted to your account before proceeding.

## Add a Sub-Distributor Account

1. Log in to the cloud platform with your distributor account.
2. Go to **User > Sub Distributor.**
3. Click **New** on the right.
4. Enter the sub-distributor's **Account** name. This field is required.
5. Enter the sub-distributor's **Email** address.

Expiration notification emails for the sub-distributor's users will be sent to this address. If left blank, these emails will be sent to the distributor's email address instead.
6. Enter the sub-distributor's **Company** name.
7. Enter the sub-distributor's **Mobile Number**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IF4EDO3C.png)

1. Configure the **Pay by Sub Distributor** setting:

- **No Permission**: The sub-distributor cannot pay for SmartPlus services.
- **Stripe / PayPal / Coupon**: The sub-distributor can pay for services and will see the Subscription and Payments modules in their portal.
- **Credit**: The sub-distributor can pay using Credit. Applies to commercial projects created after June 1, 2025.

1. Enable **Email Two-Factor Authorization for Login** if required. When enabled, the sub-distributor must enter a verification code each time they log in.
2. Enable **MAC Library Permission** if required. When enabled, the sub-distributor can add device MAC addresses to the MAC Library. This setting is disabled by default.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OVSUVV3X.png)

1. Under **Associate Existing Installer Accounts**, select any installer accounts to place under this sub-distributor's management.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OAKUOGSR.png)

1. Submit the settings.

## Edit/Delete a Sub-Distributor Account

1. Navigate to **User > Sub Distributor**.
2. Locate the target sub-distributor account.
3. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A6EQ8PGY.png)to update account settings or reset the password.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H2PXTQ3Q.png)

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YSKDDDIY.png)to delete the account. Remove all associated installer accounts from the sub-distributor before it can be deleted.

> [!NOTE]
> Note
> 
> - Sub-distributors have the same level of authority as the distributor over their assigned installers, including the ability to manage installer accounts, devices, projects, and end users.
> - Sub-distributors do not have permission for home automation. Installer accounts created by sub-distributors will also lack this permission.
> - The distributor cannot view or track payments made by sub-distributors when a payment method is enabled.