Debug
  • 13 Jan 2025
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Debug

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Article summary

System Log for Debugging

System logs can be used for debugging purposes.

To set it up, go to the web System > Maintenance > System Log interface.
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  • Log Level: Select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is 3. The higher the level is, the more complete the log is.

  • Export Log: Click the Export tab to export a temporary debug log file to a local PC.

  • Remote System Server: Set the remote server address to receive the device log. The remote server address will be provided by Akuvox technical support.

  • Remote System Port: Set the remote system server’s port.

Remote Debug Server

When the device is having a problem, you can use the remote debug server to access the device log remotely for debugging purposes.

To set it up, go to the System > Maintenance > Remote Debug Server interface.

  • Connect Status: Display the connection status between the device and the server.

  • Server IP: Enter the IP address of the server.

  • Server Port: Enter the port of the server.

PCAP for Debugging

PCAP is used to capture the data package going in and out of the devices for debugging and troubleshooting purposes.

To set it up, go to the web System > Maintenance > PCAP properly before using it.

  • Specific Port: Select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.

  • PCAP: Click the Start tab and Stop tab to capture a certain range of data packets before clicking the Export tab to export the data packets to your Local PC.

  • PCAP Auto Refresh Enabled: If it is enabled, then the PCAP will continue to capture data packets even after the data packets reach their 1M maximum in capacity. If it is disabled, the PCAP will stop data packet capturing when the data packet captured reaches the maximum capturing capacity of 1MB.

  • New PCAP: Click Start to capture a bigger data package.

Ping

The device allows you to verify the accessibility of the target server.

To set it up, go to the System > Maintenance > Ping interface.

  • Cloud Server: The server to be verified.

  • Verify the network address accessibility: The service type.


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