Debug

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System Log for Debugging

System logs can be used for debugging purposes.

Set it up on the Upgrade > Advanced > System Log interface.

Log Level: Select log levels from 1 to 7. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is 3. The higher the level is, the more complete the log is.
Export Log: Click the Export tab to export the temporary debug log file to a local PC.
Export Debug Log: Click the Export tab to export the debug log file to a local PC.

When the device is having a problem, you can use the remote debug server to access the device log remotely for debugging purposes.

Set it up on the Intercom > Advanced > Remote Debug Server interface.

Connect Status: Display the connection status between the device and the server.
IP: Enter the IP address of the server.

PCAP is used to capture the data package going in and out of the devices for debugging and troubleshooting purposes.

Set it up on the Upgrade > Advanced > PCAP interface.

Specific Port: Select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.
PCAP: Click the Start tab and Stop tab to capture a certain range of data packets before clicking the Export tab to export the data packets to your Local PC.
PCAP Auto Refresh: If it is enabled, then the PCAP will continue to capture data packets even after the data packets reach their 1M maximum in capacity. If it is disabled, the PCAP will stop data packet capturing when the data packet captured reaches the maximum capturing capacity of 1MB.

The web call feature allows for making calls via the device’s web interface, commonly used for remote call testing purposes.

Make a web call on the Upgrade > Advanced interface. Enter the target number and click Dial Out to call.

The device allows you to verify the accessibility of the target server.

To set it up, go to the Upgrade > Advanced > Ping interface.

Cloud Server: The server to be verified.
Verify the network address accessibility: The service type includes TCP connection, FTP service, SIP service, etc. You can select the service type or enter it manually.

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