System Log
System logs can be used for debugging purposes.
To set it up, go to the Upgrade > Advanced > System Log interface.
Log Level: Select log levels from 1 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is 3. The higher the level is, the more complete the log is.
Export Log: Click the Export tab to export a temporary debug log file to a local PC.
Remote System Server: Set the remote server address to receive the device log. The remote server address will be provided by Akuvox technical support.
Remote System Port: Set the remote system server’s port.
Remote Debug Server
When the device is having a problem, you can use the remote debug server to access the device log remotely for debugging purposes.
To set it up, go to the Upgrade > Advanced > Remote Debug Server interface.
Connect Status: Display the connection status between the device and the server.
IP: Enter the IP address of the server.
Port: Enter the port of the server.
PCAP for Debugging
PCAP is used to capture the data package going in and out of the devices for debugging and troubleshooting purposes.
To set it up, go to the Upgrade > Advanced > PCAP interface.
Specific Port: Select the specific ports from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.
PCAP: Click the Start tab and Stop tab to capture a certain range of data packets before clicking the Export tab to export the data packets to your Local PC.
PCAP Auto Refresh: If it is enabled, then the PCAP will continue to capture data packets even after the data packets reach their 1M maximum capacity. If it is disabled, the PCAP will stop data packet capturing when the data packet captured reaches the maximum capturing capacity of 1MB.
New PCAP: Click Start to capture a bigger data package.
Web Call
The web call feature allows for making calls via the device’s web interface, commonly used for remote call testing purposes.
Make a web call on Intercom > Basic > Web Call interface.
Web Call (Ready): Enter the target IP/SIP number and select the account to dial out.
Ping
The device allows you to verify the accessibility of the target server.
To set it up, go to the Upgrade > Advanced interface. Click Ping to start the detection, and the results will display on the web.
You can click Export to download the report.
Cloud Server: The server to be verified.
Verify the network address accessibility: The service type includes TCP connection, FTP service, SIP service, etc. You can select the service type or enter it manually.