---
title: "Door Opening Failure in Smart Access Commercial Projects"
slug: "door-opening-failure"
updated: 2025-11-21T09:28:20Z
published: 2025-11-21T09:28:20Z
canonical: "knowledge.akuvox.com/door-opening-failure"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Door Opening Failure in Smart Access Commercial Projects

## Possible Reason 1: Missing Door Permission for the User

### Error Message

No access permission or door license is not available.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7KD250G4.png)

### Cause

The user cannot access a door because their assigned Access Group does not include that specific door.

### Solution

1. Go to **Access Control - Access Group**.

2. Check all doors that the group needs permission to access.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VYHI8C0T.png)

## Possible Reason 2：Incorrect Time Duration for the Access Group

### Error Message

No access permission or door license is not available.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-38NY6NDM.png)

### Cause

The Access Group’s valid time range does not cover the current time. For example, an Access Group is set to 09:00 AM–06:00 PM, but the user attempts to access the door at 07:30 AM.

### Solution

1. Go to **Access Control - Access Group**.

2. In the **Time Duration** field, adjust the start and end times to cover the required access window.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZPTW99SL.png)

> [!NOTE]
> Note
> 
> Please set the **Time Zone** according to the project location.
> 
> ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1DUQCUNW.png)

## Possible Reason 3: Door Not Assigned to the Company

### Error Message

No access permission or door license is not available.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G40ZU1IN.png)

### Cause

If a door is not assigned to a company, you cannot create an Access Group for that company. As a result, the company’s groups and personnel will have no access to the unassigned door.

### Solution

1. Go to Company - Assign Doors

2. In the Door list, check the box next to each door the company should have permission to use (e.g., X912-Main Entrance, X912-Side Door).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-C3E5QSFJ.png)

3. Go to **Access - Group**.

4. Check the box next to each door the company should have permission to use (e.g., X912-Main Entrance, X912-Side Door).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-W9XHXAFG.png)

## Possible Reason 4: Unconfigured Working Hours for Holidays

### Error Message

No access permission during holidays.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QZ0OPJPM.png)

### Cause

The current day is set as a holiday, but the user’s access time falls outside the configured Working Hours (if no working hours are set, access is blocked by default).

### Solution

Choose one of the following options based on your needs:

Option 1: Set up working hours for the holiday

1. Go to Access Control > Holiday.

2. Select the holiday that needs adjustment (e.g., New Year).

3. Enable the Working Hours.

4. Set the valid access time range for the holiday (e.g., 8:00 AM–04:00 PM).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R16VCUSW.png)

Option 2: Enable Holiday Exemption for the access group

1. Go to Access Control - Access Group - Access Schedule.

2. Enable Holiday Exemption, then it will exempt the access group from all holiday restrictions.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-E51RQF7K.png)

## Possible Reason 5: Disabled Access Method

### Error Message

Access method disabled.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YK96TTNA.png)

### Cause

The required access method (e.g., PIN, RF Card, Face Recognition) is disabled for the door or the user. For example, Door A does not allow PIN-based access, so users cannot unlock it with a PIN.

### **Solution**

Choose one of the following options based on your needs:

Option 1: Disable the access method on device

1. Go to Device - Door - Access Method.

2. Select the door with the disabled access method (e.g., Main Entrance).

3. In the "Access Method" list, check the box next to each method to enable (e.g., PIN, Face, RF Card, Bluetooth).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-C0M3T6M1.png)

Option 2: Disable the access method of the user

1. Go to **User - Personnel - Access Methods**.

2. Check the box next to each method to enable (e.g., PIN, Face, RF Card).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ODRQC2HJ.png)

## Possible Reason 6: Anti-Passback Restrictions

### Error Message

Anti-passback rule violated.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-69BR7DWB.png)

### Cause

The door has anti-passback enabled, which restricts access based on entry/exit sequence rules (e.g., preventing re-entry without exiting first).

### Solution

Choose one of the following options based on your needs:

**Option 1: Log Violations Only (No Access Denial)**

1. Go to **Access Control > Area Restrictions**.

2. Select the target area (e.g., "IT Room") and click "Edit".

3. Under "Anti-Passback", change the action from **Deny Access** to **Log violations only**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DH1CJIQZ.png)

**Option 2: Enable Anti-Passback Exemption for a Group**

1. Navigate to **Groups > Edit Group**.

2. Check the box for **Immune to Anti-Passback**. Then, the personnel in this group will not be subject to the usual Anti-Passback rules.

![](https://wdcdn.qpic.cn/MTMxMDI3MDE2ODU0NTMwMzk_573689_0EvmTiA9G6yrzJMD_1762501552?w=802&h=616)

## Possible Reason 7: Door in Lockdown Mode

### Error Message

Door Unlock Lockdown

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6Y7YWOA5.png)

![](https://wdcdn.qpic.cn/MTY4ODg1MjcyMzI0MDE1Mw_694517_dY3DbYSKdJAAuypu_1762829921?w=581&h=559&type=image/png)

### Cause

The door is in Lockdown Mode—a security state that temporarily blocks all access to the door.

### Solution

Choose one of the following options:

Optio**n 1: Disable Lockdown Mode Globally**

1. Log in to the **Property Manager Portal**.

2. Click **Lockdown Off** (this disables Lockdown for all doors marked Lockdown).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BYD4IVUE.png)

#### 

Option 2: Enable Lockdown Bypass for Authorized Users

1. Go to Personnel > Edit Personnel.

2. Navigate to the Privileges section.

3. Check the box for Lockdown Bypass.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z66NI6KR.png)

## Possible Reason 8：License Not Within Valid Time Period

### Error Message

Not within the valid period.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-42T4FT8I.png)

### Cause

License plates and temporary keys are assigned a specific valid time period. If this time period does not cover the current time (i.e., the license plate has expired or is not yet active), the user will be unable to unlock the door.

### Solution

Choose one of the following options:

Option 1: Correct the valid time for the user's license plate.

1. Go to User - Personnel - Access Methods.

2. Locate the user’s license plate entry and edit it.

3. Update the valid access time range to cover the required period (e.g., extend the end date or adjust the start time).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8TN08D1Y.png)

Option 2: Create a new Temp key with the correct duration.

1. Go to **User - Visitor**.

2. Click **New** button to create the temp key and set the correct Begin Time and End Time for its validity.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KRBP46HK.png)