---
title: "Door Phone Configuration"
slug: "door-phone-configuration"
updated: 2026-06-17T10:01:23Z
published: 2026-06-17T10:01:23Z
canonical: "knowledge.akuvox.com/door-phone-configuration"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Door Phone Configuration

## Login

Open a browser and enter the device’s IP address to log into the device’s web interface. The default username and password are **admin**.

> [!NOTE]
> Note
> 
> - The routes to obtain the IP address vary by model, you may refer to [https://knowledge.akuvox.com/docs/before-entering-device-web-interface.](https://knowledge.akuvox.com/docs/before-entering-device-web-interface.)
> - Also, you can use IP scanner to scan IP address(es) of all devices within the same LAN.
>   - To download: [https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP](https://knowledge.akuvox.com/docs/akuvox-ip-scanner?highlight=IP)
>   - Detailed guide: [https://knowledge.akuvox.com/v1/docs/en/how-to-obtain-ip-address-via-ip-scanner?highlight=IP%20Scanner](https://knowledge.akuvox.com/v1/docs/en/how-to-obtain-ip-address-via-ip-scanner?highlight=IP%20Scanner)
> - Google Chrome browser is strongly recommended.

## Preparation

After you upgrade the door phone from a version not support C4 to a supported one, you need to

- Disable the Discovery mode.
- Disable the High-security mode.
- Activate the integration feature using the auto-provisioning command.

**For the following door phones with specific versions or higher, simply turning on a switch on the device’s web interface will complete the preparation**.

- X916: 916.30.10.330
- X915V2: 2915.30.10.510
- R29: 29.30.10.425
- S539：539.30.10.403
- S538: 538.30.10.705

On X916’s web, go to the **Intercom > Control4** interface and check the box.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H2EPAL9X.png)

On S539/S538/X915V2/R29’s web, go to the **Device > Control4** interface and check the box.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2025-07-07 150738(1).png)

**For other models, please refer to the following steps**.

### Disable the Discovery Mode

1. Go to the **Network > Advanced** interface. Find the **Connect Setting** part.
2. Disable **Discovery Mode**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1747272900816.png)

### Disable the High-Security Mode

1. Go to the **System > Security > High Security Mode** interface.
2. Disable the high security mode.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5RDSVH9M.png)

### Turn on C4 Integration

1. Go to the **System > Auto Provisioning > Automatic Autop** interface.
2. Click **Export Autop Template**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JLY5935E.png)

1. In the file, set the value to “1” and save it.

- For S535/S532/X912/X910/R28/R25/R20/E12: *Config.DoorSetting.Control4.Control4Enable = 1*
- For E16/E18: *Config.DoorSetting.CONTROL4.Enable = 1*
- For S539/X915/X916/R29: *Config.DoorSetting.GENERAL.Control4Enable = 1*

1. Click **System > Maintenance**. Scroll to the **Others** section.
2. Click **Import**, select the file, and upload it.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AVYVGOYK.png)

The device will reboot after the configuration succeeds.

## Features Configuration

### Add C4 Panel as a Contact

Users can make a call from the door phone to the C4 panel via its SIP number.

Take E16V2 as an example.

1. Go to the **Directory > User** interface.
2. Click **Add** to add a new user. Or, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BYY4J26S.png)to modify an existing one.
3. Enter the username and scroll to the **Contact Details** section.
4. Enter the C4 panel’s SIP number.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V1EK8DE0.png)

1. Click Submit.

The contact will display in the contact list. Users can tap it to call the panel.

### Call Preview

To receive the live stream from the door phone for call previewing, you need to set up the Video Transport Type.

1. Go to the **Account > Advanced** interface.
2. In general, Account 2 is used for C4 integration. Switch to Account 2 before choosing the Video Transport Type.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LNDMPPT8.png)

1. Set the **Video Transport Type** to **Send Only** or **Send and Receive**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XWKFV0I7.png)

### Monitor

You can configure the RTSP feature to receive the video stream from the door phone.

You may refer to the video for detailed steps.

[YouTube video player](https://www.youtube.com/embed/GJqnSwD6lmo?si=7NC6t-vv619Ni61X)

### Unlock Settings

HTTP command enables users to open doors remotely by tapping unlock buttons on the indoor monitors.

Please refer to the article [Open the Door via HTTP Command](https://knowledge.akuvox.com/docs/open-door-via-http-command) or watch the video [[Video]Open the Door via HTTP Command](https://knowledge.akuvox.com/docs/how-to-open-the-door-via-http-command) for detailed steps.

### Trigger C4 Events by Unlocking

X916, X915V2, X912, R29, R25A, R20V5 series, E12, S532, S535, S538, S539 and A08 support triggering C4 events when users use their credentials to open doors.

Take X915V2 as an example.

1. Go to the **Directory > User** interface.
2. Click **Add** to add a new user. Or, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BYY4J26S.png)to modify an existing one.
3. Enter the username and set up the desired access methods.
4. Scroll to the **Access Setting** section.
5. Check the relay to be opened. It should be the same relay configured in the C4 composer.
6. Select the C4 event ID. It should be the same ID selected in the C4 composer.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1757410508822.png)

1. Click Submit to save the settings.