Door-opening Configuration

Unlock By Public PIN

To set up the public PIN code, go to Access Control > PIN Setting > Public PIN interface.

• PIN Code: Set the 3-8 digits code.

You can also set up the public PIN on the Setting > Password screen.

User-specific Access Methods

The private PIN code, RF card, Bkey, and facial recognition setting should be assigned to a particular user for door opening.

When adding a user, you can also customize settings such as defining the door access schedule to determine when the code is valid and specifying which relay to open.

To add a user, go to Directory > User interface and Click +Add.

• User ID: The unique identification number assigned to the user.

• Name: The name of this user.

Unlock by Private PIN Code

On the Directory > User > +Add interface, find the Private PIN section.

• Code: Set a 2-8 digit PIN code solely for the use of this user. Each user can only be assigned a single PIN code.

You can enable/disable the use of the private PIN and set the PIN mode on the Intercom > PIN Setting > Private PIN interface.

• Authorization PIN:

  • PIN: Solely enter the PIN code for door access.

  • APT#+PIN: Enter the Apartment Number first before entering the PIN code for the door access. Apartment Number can only be applicable when the device is connected to the Akuvox SmartPlus Cloud.

Unlock by RF Card/Bkey

On the Directory > User > +Add interface, find the RF Card&Bkey section.

• Code: The card code or Bkey code the device reads.

Note

• Click here to view the detailed steps of configuring Bkey.

• RF cards operating at 13.56 MHz and 125 KHz frequencies are compatible with the device for access.

• Each user can have a maximum of 5 cards added.

• The device allows to add 20000 users.

You can enable and disable the use of RF cards on the Access Control > Card Setting interface.

RF Card Code Format

To set it up, go to Access Control > Card Setting > RFID interface.

• IC/ID Card Display Mode: Select the card number format from the provided options.

• ID Card Order: Set the ID card reading mode between Normal and Reversed.

• Card Length: Set the card reading length between Auto and 3 Bytes.

Unlock by License Plate

To assign the license plate to a user, find the License Plate part on the Directory > User > +Add interface.

Unlock by Facial Recognition

On the Directory > User > +Add interface, find the Face section.

• Status: Indicate whether the user's face photo has been uploaded successfully.

• Photo: Upload a photo complying with the following requirements:

  • The photo must be in JPG, PNG, or BMP format.

  • The photo must be at least 250 x 250 pixels and no more than 2MB in size.

  • The photo must be clear and not blurred.

  • The photo should include a full face with a front view and open eyes.

  • Avoid shadows on the face or background in the photo.

Facial Recognition Settings

Set it up on the Access Control > Face Settings interface.

• Face Recognition Enabled: Enable/disable the facial recognition function.

• Offline Learning Enabled: Facial recognition accuracy improves as the number of facial recognition increases.

• Facial Recognition Matching Level: Determine how strict the facial recognition system is in comparing a person’s face with uploaded face data. Each level allows a different degree of difference or face covering (excluding the mouth area) to pass the recognition.

  • Low: Allow slight differences from the uploaded face data, with little face coverage.

  • Highest: Require the face to be identical to the uploaded one, with minimal or no covering.

  • The other two levels are in between.

• Face Living Recognition Matching Level: Set how strict the system is in preventing fake faces.

  • Close: Disable the facial anti-spoofing function. Facial verification can be passed using non-living substitutes for an authorized person's face, such as a photo.

  • Highest: The system cannot be fooled by any non-living substitutes for an authorized person's face.

  • The other three levels are in between.

• Pose Detection Option: Set the pose detection level from Close, Low, Normal, and High. The higher the level is, the more accurate the detection is. Users will be prompted to “please face the camera directly” when they do not face the camera.

• Facial Recognition Interval: Adjust the time interval between each facial recognition attempt, ranging from 1 to 8 seconds.

Access Setting

You can customize access settings such as defining the door access schedule to determine when the code is valid and specifying which relay to open.

On the Directory > User > +Add interface, scroll to the Access Setting section.

• Relay: Specify the relay that can be unlocked by the user’s credentials.

• Web Relay: Specify the ID of web relay action commands that you’ve configured on the Web Relay interface. A default value of 0 indicates that the web relay will not be triggered.

• C4 Events: When the device integrates with C4 devices, select the C4 event(s). When users use their credentials, the events will be triggered. You may refer to the manual Akuvox Integration with Control4 to learn the integration steps.

• Building: Specify the building the user lives in.

• Floor No.: Specify the accessible floor(s) to the user via the elevator.

• Room No.: Enter the user’s room number.

• Schedule: Grant the user access to open designated doors during preset periods by relocating the desired schedule(s) from the left box to the right one. Besides custom schedules, there are 2 default options:

  • Always: Allows door opening without limitations on door open counts during the valid period.

  • Never: Prohibits door opening.

Import/Export User Data

You can import and export user data for quick setup on the Directory > User > Import/Export User interface.

The import/export file format can be .XML or .CSV.

Access Authentication Mode

Set it up on the Setting > Key/Display > Access Authentication Mode of The Building Theme interface. This feature applies to the Building theme.

• Authentication Mode: Determine how to unlock the door using different methods. Please note that the order of the two-factor authentication matters.

  • Any Method: Allows all access methods.

  • Face + PIN: Scan the face first, then enter the PIN code.

  • Face + RF Card: Scan the face first, then swipe the RF card.

  • Card + PIN: Swipe the RF card first, then enter the PIN code.

You can also set it up on the Setting > Authentication Mode screen.

Unlock by NFC and Felica Cards

Go to the Access Control > Card Setting > Contactless Smart Card interface.

Note

• Click here to view the detailed steps of setting up the NFC function.

• Due to conflicts between NFC and Felica cards when applied simultaneously, it's necessary to disable one of them to avoid issues.

Mifare Card Encryption

To configure the Mifare card, navigate to the web Access Control > Card Setting interface.

• Classic:

  • Sector/Block: Specify the location where encrypted card data is stored. A Mifare card has 16 sectors (numbered 0 to 15), and each sector has 4 blocks (numbered 0 to 3).

  • Block Key: Set a password to access the data stored in the predefined sector/block.

  • Code Length: Select the code length between Auto and 7 Bytes to 4.

  • Code Order: Select the code order between Normal and Reversed.

• Plus: You can set up three choices. This means you can use three types of Mifare Plus cards. When swiping a card, as long as one of the choices matches its SL key, the card code in the block you specified will be output.

  • Block: Specify the block(s) to be read.

  • SL3: The key number within 32 bits.

• DESFire:

  • App ID: A 6-digit hexadecimal number

  • File ID: The ID of the encrypted file of the app, which can be a number from 0 to 31.

  • Crypto: The encryption method, either AES or DES.

  • Key: The file key.

  • Key Index: The index number for the key, which can be a number from 0 to 11.

Unlock by HTTP Command

Set it up on the Access Control > Relay > Open Relay Via HTTP interface.

• Session Check: When enabled, the HTTP unlock requires logging into the device’s web interface. Or, the door opening may fail.

• Username: Set a username for authentication in HTTP command URLs.

• Password: Set a password for authentication in HTTP command URLs.

Tip

Here is an HTTP command URL example:

Note

The HTTP format for relay triggering varies depending on whether the door phone's high secure mode is enabled. Please refer to this how-to guide Opening the Door via HTTP Command for more information.

Unlock by DTMF Code

Set it up on the Access Control > Relay interface.

• DTMF Mode: Set the number of digits for the DTMF code.

• 1 Digit DTMF: Define the 1-digit DTMF code within the range (0-9 and *,#) when the DTMF Mode is set to 1-digit.

• 2-4 Digit DTMF: Set the DTMF code based on the number of digits selected in the DTMF Mode.

DTMF Data Transmission

Set it up on the Account > Advanced > DTMF interface.

• Type: Select from the available options based on the specific DTMF transmission type of the third-party device to be matched with as the party for receiving signal data.

• How to Notify DTMF: Select Disabled, DTMF, DTMF-Relay, or Telephone-Event according to the specific type adopted by the third-party device. You are required to set it up only when the third-party device to be matched with adopts Info mode.

• Payload: Set the payload according to the specific data transmission payload agreed on between the sender and receiver during the data transmission.

Note

To open the door with DTMF, the intercom devices that send and receive the unlock command must use the same mode and code. Otherwise, the DTMF unlock may fail. See here for the detailed DTMF configuration steps.

DTMF Whitelist

To secure door access via DTMF codes, you can set up the DTMF whitelist on the device web Access Control > Relay > DTMF interface so that only the caller numbers you designated in the door phone can use the DTMF code to gain door access.

• Assigned The Authority For: Specify the contacts authorized to open doors via DTMF:

  • None: No numbers can unlock doors using DTMF.

  • Only Contacts List: Only numbers added to the door phone's contact list can unlock via DTMF.

  • All Numbers: Any numbers can unlock using DTMF.

Unlock by Exit Button

Set it up on the Access Control > Input interface.

• Enabled: To use a specific input interface.

• Trigger Electrical Level: Set the input interface to trigger at low or high electrical level.

• Action To Execute: Set the desired actions that occur when the specific Input interface is triggered.

  • FTP: Send a screenshot to the preconfigured FTP server.

  • Email: Send a screenshot to the preconfigured Email address.

  • SIP Call: Call the preset number upon trigger.

  • HTTP: When triggered, the HTTP message can be captured and displayed in the corresponding packets. To utilize this feature, enable the HTTP server and enter the message content in the designated box below.

  • TFTP: Send a screenshot to the preconfigured TFTP server.

  • Voice: When triggered, the door phone will play the customized prompt instead of the default one.

TIP:

To enable the custom audio prompt, upload the audio file at Device>Import/Export>Upload Tone.

• HTTP URL: Enter the HTTP message if selecting HTTP as the action to execute. The format is http://HTTP server’s IP/Message content.

• Action Delay: Specify how many seconds to delay executing the preconfigured actions.

• Trigger When Signal Is Hold: To trigger the preconfigured action when the door remains open before the timeout.

• Execute Relay: Specify the relay to be triggered by the actions.

• Execute Time: Specify whether the relay can be triggered at any time or only within a scheduled time period.

• Alarm Door Opened: If enabled, an alarm will be triggered when the door-opening time exceeds a limit.

  • Door Opened Timeout: The door-opening time limit.

• Break-in Intrusion: Activate an alarm when the door is forcibly or illegally opened. Once triggered, the alarm can only be turned off by checking this option. Click here to learn more about this feature. It is incompatible with the Execute Relay feature.

• Door Status: Display the status of the input signal.

Unlock by QR Code

Set it up on the Access Control > Relay > Open Relay via QR Code interface.

Note

The function should work with the Akuvox SmartPlus cloud. Please click here to view the configuration details.

Unlock by Reception Tab

To configure a reception tab, go to Setting > Key/Display > Reception Action In Building interface.

• Dial Account: Select the registered SIP account to make calls with receptionists or security guards. Selecting Default will use Account 1 for the calls.

• Execute Relay: Specify the relay(s) to be triggered by the Reception tab.

• Action To Execute: When checked and the HTTP URL is entered in the box below, press the Reception tab that triggers the desired action.

• HTTP URL: Enter the HTTP command URL. Here is an example of relay triggering:

Note

The HTTP format for relay triggering varies depending on whether the door phone's high secure mode is enabled. Please refer to this how-to guide Opening the Door via HTTP Command for more information.

Unlock by Voice Assistant

To configure the voice assistance, go to Intercom > Basic > Voice Assistant Setting interface.

• Voice Assistant: Enable/disable the voice assistant function.

• Enabled Time: Define the operational hours for the voice assistant.

  • Always: Voice assistant remains continuously enabled.

  • Schedule: Voice assistant operates based on the defined schedule below.

• Day: Select the day(s) when the voice assistant is active.

• Time: Set the specific period for the voice assistance to operate.

  The voice assistant function on the device is shown below:

Tip:

After being waken up, the voice assistant can perform the following tasks for users:

Function	Description
Call Reception/ Call Concierge	After waking up the voice assistant, say “Call Reception' or 'Call Concierge” to make a call. Configure the reception number before the voice assistant can automatically dial it.
Face Recognition	Say “Face Recognition” to go to the facial recognition screen.
Express Delivery	Say “Express Delivery” to access the dial screen, where users can either scan the QR code or enter the temporary PIN for door access.
Scan QR Code	Say “Scan QR Code” to utilize the QR code for door access.

Body Temperature Measurement for Door Access

Body Temperature Measurement Configuration

You can configure the body temperature measurement function on the device web Access Control > Body Temperature > Measuring Body Temperature interface in terms of defining the normal temperature as well as making the schedule for the validity of the function etc.

• Mode: Enable forehead or wrist temperature measurement, or disable the function.

  • Disabled: Turn off temperature measurement.

  • Forehead: Measure forehead temperature with a built-in module(R29C-B only).

  • Wrist: Measure wrist temperature with the additional device(R29C-B excluded).

• Mask Detection: Detect whether visitors are wearing masks. When enabled, the device reminds those without masks to wear one with the prompt "Please wear a mask."

• Temperature Unit: Select between Celsius and Fahrenheit to specify the measurement used to express temperature.

• Normal Body Temperature: Define the fever cut-off temperature. For example, setting it at 37.3 degrees Celsius means any temperature higher than that is considered a fever, triggering the preset action(s) for abnormal body temperature.

• Low Temperature: Set the lowest normal temperature. Any temperature below this value triggers the preset designated action(s).

• Action for Abnormal Body Temperature: Set the actions that occur when a fever is detected.

  • Action to Execute: When selected, choose the desired box in the Action to Execute field including SIP/IP Call and HTTP.

  • Go to Home Page: The door phone returns to the Home screen.

• Action for Low Body Temperature: Set the actions that occur when a low temperature is detected.

  • Try again later: The device prompts “Try again later” and executes the specified actions set under the Low Temperature Action field.

  • Go To Homepage: The door phone returns to the Home screen.

• Action to Execute: This field only appears when Action to Execute is selected for the Action for Abnormal Body Temperature.

  • SIP/IP Call: Call designated numbers, including local numbers, dial plans, SmartPlus numbers, and group ones.

  • HTTP: Send a preconfigured command to the door phone to execute the specified actions.

• Low Temperature Action: This field only appears when “Try again later” is selected for the Action for Low Body Temperature.

  • SIP/IP Call: Call designated numbers, including local numbers, dial plans, SmartPlus numbers, and group ones.

  • HTTP: Send a preconfigured command to the door phone to execute the specified actions.

• Action for Normal Body Temperature: Set the actions that occur when the temperature detected is normal.

• Timeout: Specify the termination time for temperature measurement in case of no operation or face detection.

• Execute Relay: Select the relay(s) to be triggered.

• Day: Select the day(s) when the relay can be triggered.

• Time: Set the specific period for the relay to be triggered.

• Voice Prompts: Select the desired voice prompts for various scenarios.

• Recognition Tips: Customize the prompt displayed for face verification.

• OpenDoor Succeeded Tips: Customize the message displayed when the relay is triggered.

• OpenDoor Failed Tips: Customize the message displayed when the relay fails to be triggered.

Ambient Temperature Configuration

To set it up, navigate to Access Control > Body Temperature > Ambient Temperature Setting interface.

• Start Time/End Time: Divide the 24 hours into four time segments.

• Ambient Temperature: Ambient temperature affects the sensitivity of fever detection, with increased sensitivity at higher ambient temperature.