---
title: "Enable Apple Wallet Access for Personnel in Commercial Projects"
slug: "enable-apple-wallet-access-for-personnel-in-commercial-projects-1"
status: "update"
updated: 2026-08-17T02:00:22Z
published: 2026-08-17T02:00:22Z
canonical: "knowledge.akuvox.com/enable-apple-wallet-access-for-personnel-in-commercial-projects-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Apple Wallet Access for Personnel in Commercial Projects

Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

This guide explains how to enable Apple Wallet access for users from the Smart Access Cloud portal.

Installers, project managers, and administrators have permission to enable this feature. This guide uses a PM account as an example.

> [!NOTE]
> Note
> 
> - Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.
> - It is a paid feature. Activate the subscription before users can add their access credentials to Apple Wallet.

## Model Compatibility

The following models with specific versions or higher support Apple Wallet Access.

| Model | Minimum Version | Model | Minimum Version |
| --- | --- | --- | --- |
| X915V2 | 2915.30.10.811 | A095 | 95.30.11.104 |
| S539 | 539.30.10.613 | R20V5 | 320.30.12.103 |
| A01/A02 | 101.30.11.204 |  |  |

> [!NOTE]
> Note
> 
> - R20 firmware version 320.30.12.104 does not support this feature.
> - For A095, Apple Wallet Access is supported through an external reader connected via the Wiegand or OSDP interface. A095 processes the credential information received from the connected reader for access verification.

## Configuration

1. Log in to the cloud portal with your PM account.
2. Go to **User > Personnel**.
3. Click **New Personnel** to add a new user. To modify a current one, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UKJ6E1B3.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6NGD6LG6.png)

1. Complete all required fields in the **Basic Info** section.
2. Click **Submit and Next**. The system creates the account immediately at this point.
3. Enable **Apple Wallet** access.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G0JJTZ6J.png)

1. Click Submit.

After the feature is activated, the expiration time will display. If not, it will display Inactivated.

## View Apple Wallet Access Records

1. Navigate to **Logs > Door Logs**.
2. Apply the filter for action type **Apple Wallet**.
3. Review the listed events.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LR3ON54Z.png)

## Troubleshooting

| Issue | Possible Cause | Solution |
| --- | --- | --- |
| User cannot add the card in the app. | Feature not enabled or not yet paid. | Confirm the Apple Wallet option is enabled, and payment is completed on the account. |
| Card still appears in Apple Wallet after being removed from the app. | Removal is not synced to Apple Wallet. | This is expected. Inform the user that the card can no longer be used to open the door, even though it still appears in Wallet. |