---
title: "Enable Apple Wallet Access for Residents in Community Projects"
slug: "enable-apple-wallet-access-for-residents-in-community-projects"
status: "update"
updated: 2026-08-05T06:03:57Z
published: 2026-08-05T06:03:57Z
canonical: "knowledge.akuvox.com/enable-apple-wallet-access-for-residents-in-community-projects"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Apple Wallet Access for Residents in Community Projects

Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

This guide explains how to enable Apple Wallet access for users from the property manager SmartPlus Cloud portal.

> [!NOTE]
> Note
> 
> - Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.
> - It is a paid feature. Activate the subscription before users can add their access credentials to Apple Wallet. If you cannot pay for this feature, contact your installer for activation.

## Model Compatibility

The following models with specific versions or higher support Apple Wallet Access.

| Model | Minimum Version |
| --- | --- |
| X915V2 | 2915.30.10.810 |
| S539 | 539.30.10.613 |

## Configuration

1. Log in to the cloud portal with your PM account.
2. Go to **Resident**.
3. Click **New** to add a new resident. To modify a current resident, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UKJ6E1B3.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-59RDSDHU.png)

1. Complete all required fields in the **Basic Info** section.
2. Click **Submit and Next**. The system creates the account immediately at this point.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DTCVC3G0.png)

1. Enable **Apple Wallet** access.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ATIEP5G6.png)

1. Select access group(s).
2. Click Submit.

After the feature is activated, the expiration time will display. If not, it will display Unsubscribed.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XWLAVECK.png)

## View Apple Wallet Access Records

1. Navigate to **Logs > Door Logs**.
2. Apply the filter for action type **Apple Wallet**.
3. Review the listed events.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-S6NIAZMM.png)

## Troubleshooting

| Issue | Possible Cause | Solution |
| --- | --- | --- |
| User cannot add the card in the app. | Feature not enabled or not yet paid. | Confirm the Apple Wallet option is enabled, and payment is completed on the account. |
| Card still appears in Apple Wallet after being removed from the app. | Removal is not synced to Apple Wallet. | This is expected. Inform the user that the card can no longer be used to open the door, even though it still appears in Wallet. |

## Related

- [Unlock with Apple Wallet](/unlock-with-apple-wallet.md)