Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.
This guide explains how to enable Apple Wallet Access for Single-Family Site and Community users from the installer SmartPlus Cloud portal.
Note
Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.
It is a paid feature. Activate the subscription before users can set it up. If you have no payment permission, contact your distributor for activation.
Model Compatibility
Supported SmartPlus App version: 7.50.0003(Android)/7.50.3(iOS) or later.
Supported OS Versions: iPhone: iOS 17 or later; Apple Watch: watchOS 8.0 or later.
The following models with specific versions or higher support Apple Wallet Access.
Model | Minimum Version | Model | Minimum Version |
|---|---|---|---|
X915V2 | 2915.30.10.811 | A095 | 95.30.11.104 |
S539 | 539.30.10.613 | R20V5 | 320.30.12.103 |
A01/A02 | 101.30.11.204 | A03 | 103.30.11.204 |
A08 | 108.30.12.6 | S535 | 535.30.11.32 |
A05V2 | 205.30.11.127 | E16V3 | 416.30.12.104 |
X916 | 916.30.10.604 | R28V2 | 228.30.11.108 |
E18 | 18.30.11.202 | X912 | 912.30.13.3 |
R29 | 29.30.10.743 | S532 | 532.30.10.404 |
E16V2 | 216.30.12.103 |
Note
For A095, Apple Wallet Access is supported when an Apple Wallet-compatible external reader is connected through the Wiegand or OSDP interface. The reader transmits the credential information to A095 for access verification.
Configuration
Log in to the cloud portal with your installer account.
Single-Family Site
Go to Single-Family Site(s).
Click New to add a new site. To modify a current one, click
.
Enable Apple Wallet access.
Click Submit.
Community
Navigate to the target community by clicking
on the Sites module. Select a building and click New to add an apartment. To modify a current one, click
and click 
in the upper-right corner. Enable Apple Wallet access in the resident account setup section.
Click Submit.
After the feature is activated, the expiration time will display. If not, it will display Unsubscribed.
Troubleshooting
Issue | Possible Cause | Solution |
|---|---|---|
User cannot add the card in the app. | Feature not enabled or not yet paid. | Confirm the Apple Wallet option is enabled, and payment is completed on the account. |
Card still appears in Apple Wallet after being removed from the app. | Removal is not synced to Apple Wallet. | This is expected. Inform the user that the card can no longer be used to open the door, even though it still appears in Wallet. |