Debug

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System Log

Les journaux système peuvent être utilisés à des fins de débogage.

Set the system log on the System > Maintenance > System Log interface.

  • Log Level: Select log levels from 0 to 7 levels. You will be instructed by Akuvox technical staff about the specific log level to be entered for debugging purposes. The default log level is 3. The higher the level is, the more complete the log is.

  • Export Log: Click the Export tab to export a temporary debug log file to a local PC.

  • Remote System Server: Set the remote server address to receive the device log. The remote server address will be provided by Akuvox technical support.

  • Remote System Port: Set the remote system server’s port.

Remote Debug Server

Lorsque l’appareil rencontre un problème, vous pouvez utiliser le serveur de débogage distant pour accéder à distance au journal des appareils à des fins de débogage.

To set it up, go to the System > Maintenance > Remote Debug Server interface.

  • Connect Status: Display the connection status between the device and the server.

  • IP: Enter the IP address of the server.

  • Port: Enter the port of the server.

PCAP

Le PCAP est utilisé pour capturer le paquet de données entrant et sortant des appareils à des fins de débogage et de dépannage.

Set up the PCAP on the web System > Maintenance > PCAP interface.

  • Specific Port: Select the specific port from 1-65535 so that only the data packet from the specific port can be captured. You can leave the field blank by default.

  • PCAP: Click the Start tab and Stop tab to capture a certain range of data packets before clicking the Export tab to export the data packets to your Local PC.

  • PCAP Auto Refresh Enabled: If it is enabled, then the PCAP will continue to capture data packets even after the data packets reach their 1M maximum capacity. If it is disabled, the PCAP will stop data packet capturing when the data packet captured reaches the maximum capturing capacity of 1MB.

  • New PCAP: Click Start to capture a bigger data package.

Web Call

La fonction d’appel web permet de passer des appels via l’interface web de l’appareil, couramment utilisée pour les tests d’appels à distance.

Make a web call on Intercom > Basic > Web Call interface.

  • Web Call (Ready): Enter the target IP/SIP number and select the account to dial out.

Ping

L’appareil vous permet de vérifier l’accessibilité du serveur cible.

Set it up on the System > Maintenance > Ping interface.

  • Cloud Server: The server to be verified.

  • Verify the network address accessibility: The service type includes TCP connection, FTP service, SIP service, etc. You can select the service type or enter it manually.