---
title: "Door-Opening Failure Log Analysis for Smart Access Commercial Projects"
slug: "how-to-deal-with-door-opening-failure-in-the-smart-access-commercial-projects"
status: "update"
updated: 2026-08-06T01:53:11Z
published: 2026-08-06T01:53:11Z
canonical: "knowledge.akuvox.com/how-to-deal-with-door-opening-failure-in-the-smart-access-commercial-projects"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Door-Opening Failure Log Analysis for Smart Access Commercial Projects

If a user fails to open a door, you can check the failure reason in **Door Logs** and follow the corresponding solution in this guide.

This document helps you quickly identify the cause and resolve door access issues.

## Supported Devices and Versions

Door opening failure reasons are only reported on devices that support this feature.

**Model and version(or higher)**:

| Model | Firmware Version | Model | Firmware Version |
| --- | --- | --- | --- |
| A08 | 108.30.11.210 | EC33 | 33.30.1.107 |
| R20 | 320.30.12.16 | R29 | 29.30.10.712 |
| X915V2 | 2915.30.10.707 | A095 | 95.30.11.6 |
| A094 | 92.30.11.106 | R28V2 | 228.30.11.17 |
| X916 | 916.30.10.508 | S539 | 539.30.10.605 |
| A01/A02 | 101.30.11.109 | S535 | 535.30.11.8 |
| X912 | 912.30.12.207 | S538 | 538.30.10.705 |
| R25 | 25.30.10.206 | E16V2 | 216.30.12.7 |
| E16V3 | 416.30.12.5 | X910 | 2910.30.11.104 |
| A05V2 | 205.30.11.114 |  |  |

## Check the Failure Reason

1. Log in to the cloud with your project manager account.
2. Go to **Logs > Door Logs**.
3. Check the **Detail** column to view the failure reason.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JM28B9LA.png)

## Door Opening Failure Quick Reference

| Failure Reason | Possible Cause | Recommended Solution |
| --- | --- | --- |
| Invalid Credential | Credential not assigned to user | Assign credential to user |
| Door license expired or not activated | Door subscription expired or not activated | Activate or renew door license |
| No access permission | User not assigned to access group | Assign correct access group |
| Not within the valid period | Visitor temporary credential expired | Create a new visitor credential |
| No access permission during holidays | Holiday access restriction | Modify holiday access schedule |

## Failure Reason Analysis and Solutions

### Invalid Credentials

When the credential is not assigned to the user, it will display “Invalid [*Credential Type*]” in the **Detail** column.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6Y786WVR.png)

**Solution**: Assign the credential to a user.

For a new user:

1. Click **New Personnel** and set up the user’s basic information and permissions.
2. Click **Next** to set up credentials.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-04-07 100207.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-X7MUZP4G.png)

For a current user:

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-13XFSTVF.png) of the target user.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-04-07 101506.png)

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VR0Y5WNO.png) to add the credential.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PIR5W6WZ.png)

> [!WARNING]
> Tip
> 
> If the failure is caused by an unregistered RF card, you can use **Quick Add** in Door Logs to assign it directly.

### Door License Expired or Not Activated

“Door license expired or not activated” will display when the door subscription has expired or the door is not activated.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O3I5XUJ7.png)

**Solution**:

- If you do not have payment permission, contact your distributor to activate the license.
- If you have the permission, activate or renew the license.

1. Go to **Doors** and find the unsubscribed door.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-OVQTNOB4.png)to activate or renew the door.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1776051827787.png)

### User Not in the Access Schedule

“No access permission or door license is not available” will display when the user is not in the access schedule or when the door is not activated or has expired.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5I1AZ54G.png)

**Solution**:

For the door expiration issue, please refer to the [Door License Expired or not Activated](/v1/docs/how-to-deal-with-door-opening-failure-in-the-smart-access-commercial-projects#door-license-expired-or-not-activated) section.

Then, check the access group assigned to the user.

1. Go to **User > Personnel**.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-13XFSTVF.png) of the target user.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-04-07 104553.png)

1. Remove the user from the access group. If ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PZQSA30V.png) is not available, that indicates that if the user inherits permissions from a user group, you need to remove the user from the group first.
2. Assign the user to a new access group by clicking **Create New Access Group** or **+Add to Existing Access Group** that allows the user to open the door during the scheduled time.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-EDS7ZIQQ.png)

### Visitor Credential Not in Valid Time

“Not within the valid period” will display when the visitor‘s temp key expires.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HSRS5VTG.png)

**Solution**: Create a new visitor credential.

1. Go to **User > Visitor**.
2. Click **New** to create a new temp key.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-04-07 112019.png)

### Holiday Restriction

“No access permission during holidays” will display when access is denied during a holiday period.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8W05RMOU.png)

**Solution**: Modify holiday access settings.

1. Go to **Access Control > Holiday**.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LGYXJYIV.png) of the target holiday schedule.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-04-07 103359.png)

1. Enable **Working Hours** and set the time when the authorized users can enter.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KK7WPN1Z.png)

When troubleshooting door opening failures, always verify:

- Credential validity
- Access group assignment
- Access schedule
- Door license status
- Visitor validity period

Checking these items typically resolves most door access issues.