---
title: "Import Local Users in Batch to Door Phones"
slug: "import-users-in-batch-to-door-phones"
updated: 2026-06-17T07:37:41Z
published: 2026-06-17T07:37:41Z
canonical: "knowledge.akuvox.com/import-users-in-batch-to-door-phones"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Import Local Users in Batch to Door Phones

Akuvox door phones allow you to export user data and import it to another device in batch, making management more efficient and saving time compared to adding users one by one.

Refer to the chart for the number supported by different models.

> [!NOTE]
> Note
> 
> All exported user files(XML or CSV file) are stored in a TGZ compressed package. If you have modified the files, compress them into TGZ for importing.

| Models | Supported Local User Number |
| --- | --- |
| S539 | 50,000 |
| S538 | 50,000 |
| S535 | 20,000 |
| S532 | 10,000 |
| X916 | 20,000 |
| X915 | 20,000 |
| X912 | 5,000 |
| R29 | 20,000 |
| R28/R27 | 5,000 |
| R25 Series | 5,000 |
| R20 Series | 4,000 |
| E18/E16 | 20,000 |
| E12/E13/DB01 | 5,000 |

This article takes R29 and X915 as an example. The file exported from X915 will be imported into R29.

## Export the File from X915

1. Use the device IP to log into its web interface. The initial username and password are both admin.
2. Click **Directory > User** and find **Import/Export User**.
3. Click **Export** to export the user data in XML or CSV files.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YFHMJ025.png)

The exported files will be packaged in a TGZ archive named UserData.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-X9C5VS05(1).png)

## Import the File to R29

1. Use the device IP to log into its web interface. The initial username and password are both admin.
2. Click **Directory > User** and find **Import/Export User**.
3. Click Select File and choose the exported **TGZ** file.
4. Click Import.

> [!NOTE]
> Note
> 
> Devices do not support directly importing the XML or CSV file. If you have modified the file, compress it into TGZ for importing.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YE5S17UT.png)

A prompt will inform you whether the import is successful.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-03IREE2S.png)