---
title: "Enable Apple Wallet Access for Users"
slug: "installers-enable-apple-wallet-access-for-users"
status: "update"
updated: 2026-08-19T08:13:02Z
published: 2026-08-19T08:13:02Z
canonical: "knowledge.akuvox.com/installers-enable-apple-wallet-access-for-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Apple Wallet Access for Users

Apple Wallet Access allows users to use their iPhone or Apple Watch as a contactless credential to unlock authorized doors.

This guide explains how to enable Apple Wallet Access for Single-Family Site and Community users from the installer SmartPlus Cloud portal.

> [!NOTE]
> Note
> 
> - Apple Wallet Access is unavailable in Mainland China, Nepal, and Vietnam.
> - It is a paid feature. Activate the subscription before users can set it up. If you have no payment permission, contact your distributor for activation.

## Model Compatibility

- **Supported SmartPlus App version**: 7.50.0003(Android)/7.50.3(iOS) or later.
- **Supported OS Versions:** iPhone: iOS 17 or later; Apple Watch: watchOS 8.0 or later.

The following models with specific versions or higher support Apple Wallet Access.

| Model | Minimum Version | Model | Minimum Version |
| --- | --- | --- | --- |
| X915V2 | 2915.30.10.811 | A095 | 95.30.11.104 |
| S539 | 539.30.10.613 | R20V5 | 320.30.12.103 |
| A01/A02 | 101.30.11.204 | A03 | 103.30.11.204 |

> [!NOTE]
> Note
> 
> - R20 firmware version 320.30.12.104 does not support this feature.
> - For A095, Apple Wallet Access is supported through an external reader connected via the Wiegand or OSDP interface. A095 processes the credential information received from the connected reader for access verification.

## Configuration

Log in to the cloud portal with your installer account.

### Single-Family Site

1. Go to **Single-Family Site(s)**.
2. Click **New** to add a new site. To modify a current one, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BD29G6QA.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V382HG7G.png)

1. Enable **Apple Wallet** access.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YYIML4XC.png)

1. Click Submit.

### Community

1. Navigate to the target community by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-MIILD618.png) on the **Sites** module.
2. Select a building and click **New** to add an apartment. To modify a current one, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PWJ6JYET.png) and click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1KUJ7D05.png) in the upper-right corner.
3. Enable **Apple Wallet** access in the resident account setup section.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FW9Y1KEO.png)

1. Click Submit.

After the feature is activated, the expiration time will display. If not, it will display Unsubscribed.

## Troubleshooting

| Issue | Possible Cause | Solution |
| --- | --- | --- |
| User cannot add the card in the app. | Feature not enabled or not yet paid. | Confirm the Apple Wallet option is enabled, and payment is completed on the account. |
| Card still appears in Apple Wallet after being removed from the app. | Removal is not synced to Apple Wallet. | This is expected. Inform the user that the card can no longer be used to open the door, even though it still appears in Wallet. |

## Related

- [Enable Apple Wallet Access for Residents in Community Projects](/enable-apple-wallet-access-for-residents-in-community-projects.md)
- [Unlock with Apple Wallet](/unlock-with-apple-wallet.md)