---
title: "Invalid MAC Address"
slug: "invalid-mac-address"
updated: 2022-11-09T09:29:34Z
published: 2022-11-09T09:29:34Z
canonical: "knowledge.akuvox.com/invalid-mac-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invalid MAC Address

When you add the device to the SmartPlus-cloud portal if you get the error "**Invalid MAC address or already exists**", that maybe those devices don't be added by your distributor.

**Solution:** Provide the MAC address to your distributor, and ask the distributor to add those devices under their accounts.