---
title: "Enable End Users to Keep Doors Open"
slug: "keep-the-door-open-during-a-certain-period-1"
status: "update"
updated: 2026-08-06T08:24:18Z
published: 2026-08-06T08:24:18Z
canonical: "knowledge.akuvox.com/keep-the-door-open-during-a-certain-period-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable End Users to Keep Doors Open

The Door Held Open feature allows users to keep the door open for a certain period with their SmartPlus App. You can enable/disable the feature for users.

## Compatible Model and Minimum Version

| Model | Version | Model | Version |
| --- | --- | --- | --- |
| S539 | 539.30.10.213 | S538 | 538.30.10.705 |
| S535 | 535.30.10.233 | S532 | 532.30.10.228 |
| X916 | 916.30.10.210 | X915 V2 | 2915.30.10.202 |
| X912 | 912.30.11.49 | X910 | 2910.30.10.240 |
| R29 | 29.30.10.139 | R28 V2 | 228.30.10.135 |
| R25A | 25.30.10.22 | R25K | 25.30.10.117 |
| R20 V5.0 | 320.30.10.246 | E12 | 312.30.11.18 |
| E16 V2 | 216.30.10.106 | E16 V3 | 416.30.11.206 |
| A01/A02 | 101.30.10.33 | E18 | 18.30.10.236 |
| A05 V2 | 205.30.10.104 | A03 | 103.30.10.111 |
| A094 | 92.30.10.112 | A08 | 108.30.1.16 |
| A095 | 95.30.10.110 |  |  |

## Enable the Feature on the SmartPlus Platform

1. Log in to the SmartPlus Cloud platform with an installer account.
2. Click **Communities** on the dashboard.
3. Navigate to a specific community by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5QPP1LFI.png) .
4. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PX8TGHQL.png) of the target resident.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KMJ78J5J.png)

1. Scroll to the **Intercom Devices** part. Edit or add a door phone.
2. Select **Yes** for the **Allow Users to Set Door Hold Open** option.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-F7JO1SRC.png)

1. Click Submit to save the settings.

## For End Users: Set up the Feature on the SmartPlus App

After configuration, users with community master accounts can set up the door-opening schedule on the SmartPlus App.

1. On the homepage, tap **Unlock** of the configured door phone in Card Mode; tap the target Relay in List Mode.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729576120067.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729576174794.png)

1. Tap Hold Open.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/74bf18545d959ab78273903529cb92b1_compress.jpg)

1. Tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-51UMS2FZ.png) in the upper right corner to add the schedule.
2. Tap ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IW70UOJ5.png) to select the relay and set up the date and time for the door to open.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729576632434.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729576653831.png)

1. Click Submit.

Users can end the feature and close the door by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-39TRN0JS.png) and **End Hold Open**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1729576878352.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/9b0c1cef5a377581028fa642db2efad9_compress.jpg)