---
title: "Use Landline Service to Receive Calls"
slug: "only-use-landline-service"
updated: 2026-03-05T06:09:18Z
published: 2026-03-05T06:09:18Z
canonical: "knowledge.akuvox.com/only-use-landline-service"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Landline Service to Receive Calls

Some end users only have landline telephones and an Akuvox door phone in their families without using indoor monitors or SmartPlus Apps.

To achieve communication between the landline telephone and the door phone, you need to set up the landline service on the SmartPlus platform.

## For Single-Family House Projects

1. Log in to the SmartPlus platform with an installer account.
2. Click **Single-Family Sites**.
3. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-2BJQHOH7.png) to modify an existing user; click **New** to add a new one.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O35BZWTG.png)

1. Select the right **Country/Region**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QOY3HQNZ.png)

1. Turn on the **Landline Service**.
2. Enter the landline number(s) up to three.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UJQT1PZ4.png)

1. Click Submit.

## For Community Projects

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-2BJQHOH7.png) of the desired project to check whether the feature is enabled before setting it up.

> [!NOTE]
> Note
> 
> The service is a premium feature. Turning it on/off will affect the project’s billing.

1. You can click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PI9FVMAV.png)to enable/disable the service for specific apartments.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5O8I51TD.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NY9YFJXK.png)

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PPM82DQ1.png) of the project.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-2BJQHOH7.png) of the target resident.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DDLAV9F4.png)

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XZGZ1ENG.png) in the upper right corner.
2. Set **Call Type** to **Phone and indoor monitors**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1772591158753.png)

1. Select the right **Country/Region**.
2. Enter the landline number(s) up to three.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DHZBOV68.png)

1. Click Submit.

## For Commercial Projects

> [!NOTE]
> Note
> 
> - The setting applies to new commercial projects created after October 15, 2024.
> - Landline service is a premium feature. Turning it on/off will affect the project’s billing.

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-I023QM8D.png) of the desired project.
2. Click **User > Personnel** in the left column.
3. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-02W1H29M.png) of the target user.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-02-26 180308.png)

1. Click **Edit** in the upper-right corner.
2. Enable **SmartPlus Intercom Feature**.
3. Enable **Landline Service**.
4. Select the country/region code and enter the landline number.
5. Set **Call Type** to **Phone and indoor monitor/guard phones**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/Screenshot 2026-02-26 180715.png)

1. Click Submit.