Akuvox R20A/B Door Phone Administrator Guide

Thank you for choosing the Akuvox R20 series door phone. This manual is intended for administrators who need to properly configure the door phone. It applies to 320.30.11.14 and provides all the configurations for the functions and features of th...

The Akuvox R20 series can be connected with indoor monitors for remote access control and communication. They allow audio calls with visitors and open the door.

What’s new in the version 320.30.11.14: Support turning on or off the function of playing the local ringback tone repeatedly . ONVIF upgraded: support two-way audio when the device is added to a third-party video management system(VMS). Cl...

Quick Start : This section provides quick access to the device’s key settings such as network, user, relay, etc. Device Management : Status : This section gives you basic information such as product information, network information, acco...

Obtain Device IP Address Check the Device IP address by holding the push button for 5s. Or, search the device IP by the IP scanner in the same LAN network. Access the Device Setting on the Web Interface You can enter the device IP address in...

Language You can switch the web language on the Setting > Time/Lang > Web Language interface. The following languages are supported: English, Simplified Chinese, Russian, Spanish, Dutch, French, German, Polish, Japanese, and Hebrew. ...

LED Fill Light LED fill light is mainly designed to reinforce the light at night or in a dark environment. Set it up on the web Device > Light > LED Fill Light interface. Mode : Auto : Turn on the LED light automatically based ...

Volume Control You can control the device volume on the Device > Audio interface. Volume Level : Set the overall volume. Level 1 volume range is roughly 80-95, and 2 is 95-109. Tamper Alarm Volume : Set the volume when the tamper al...

Network Status Check the network status on the web Status > Info > Network Information interface. Device Network Configuration To ensure normal functioning, make sure that the device has its IP address set correctly or obtained automa...

IP Call Configuration An IP call is a direct call between two intercom devices using their IP addresses, without a server or a PBX. IP calls work when the devices are on the same network. Enable or disable the direct IP call function on the Int...

Do Not Disturb The Do Not Disturb( DND ) feature prevents unwanted incoming SIP calls, ensuring uninterrupted focus. It also allows you to set a code to be sent to the SIP server when rejecting a call. To set it up, go to the Intercom > Call...

Audio Codec The door phone supports three types of Codec (PCMU, PCMA, and G722) for encoding and decoding the audio data during the call session. Each codec varies in terms of sound quality. You can select the specific codec with different bandwidt...

The door phone can store up to 1000 contacts, giving access permission to indoor monitors or other devices. You can search, create, edit, and delete the contacts in the allowlist. Set it up on the Directory > Directory Setting interface. ...

Relay Switch Setting A local relay is an external unit that is physically nearby and directly connected to the intercom device. It allows the intercom system to trigger actions, such as unlocking a door, based on user input or authorization. You...

A door access schedule lets you decide who can open the door and when. It applies to both individuals and groups, ensuring that users within the schedule can only open the door using the authorized method during designated time periods. Create Do...

Unlock by RF Cards The RF card should be assigned to a particular user for door opening. When adding a user, you can also customize settings such as defining the door access schedule to determine when the code is valid and specifying which relay t...

MJPEG and RTSP are the primary monitoring stream types discussed in this chapter.  MJPEG, or Motion JPEG, is a video compression format that uses JPEG images for each video frame. Akuvox devices display live streams on the web interface and c...

Tamper Alarm The tamper alarm function prevents anyone from removing the device without permission. Akuvox devices support two types of tamper proof: gravity detection and button status detection. Click here to view which type is supported by t...

Call Logs To check calls—including dial-out, received, and missed calls—within a specific period, you can view the call log on the device's web interface. If needed, you can also export the call log from the device. Check the call logs on the S...

Integration via Wiegand The device can be integrated with third-party devices via Wiegand. Set it up on the Device > Wiegand interface. Wiegand Display Mode : Select the Wiegand card code format from the provided options. Wiegand...

The device can be connected to the Akuvox lift controller for the lift control. Users can summon the lift to go down to the ground floor when they are granted access through various types of access methods on the device. Click here to watch a de...

Akuvox devices can be upgraded on the device web interface. Upgrade the device on the System > Upgrade interface. Note The upgrade file should be in .rom format.

Provisioning Principle Auto-provisioning is a feature used to configure or upgrade devices in batch via third-party servers. DHCP, PNP, TFTP, FTP, and HTTPS  are the protocols used by the Akuvox devices to access the URL of the address of th...

System Log System logs can be used for debugging purposes. Set the system log on the System > Maintenance > System Log interface. Log Level: Select log levels from 0 to 7 levels. You will be instructed by Akuvox technical sta...

You can import or export encrypted configuration files to your Local PC. Export the file on the System > Maintenance > Others interface.

You can modify the device web password for both the administrator account and the user account. To set it up, go to System > Security > Web Password Modify interface. Click Change Password . To enable or disable the user account, sc...

Reboot If you want to restart the device system, you can operate it on the device web. Moreover, you can set up a schedule for the device to be restarted. Navigate to the System > Upgrade interface. To set up the schedule, go to the Syst...