---
title: "Reset Devices on Akuvox Cloud Platform"
slug: "reset-intercom-devices-on-the-akuvox-cloud"
tags: ["forgot passowrd", "passoword", "reset password"]
status: "update"
updated: 2026-08-06T06:42:43Z
published: 2026-08-06T06:42:43Z
canonical: "knowledge.akuvox.com/reset-intercom-devices-on-the-akuvox-cloud"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset Devices on Akuvox Cloud Platform

When the device is connected to the SmartPlus Cloud, you can reset it directly on the management portal.

> [!NOTE]
> Compatible models and versions(or higher):
> 
> | Model | Version | Model | Version |
> | --- | --- | --- | --- |
> | S539 | 539.30.10.109 | S535 | 535.30.10.233 |
> | S532 | 532.30.10.117 | X916 | 916.30.10.116 |
> | X915 V1 | 915.30.10.110 | X915 V2 | 2915.30.10.106 |
> | X912 | 912.30.11.29 | X910 | 2910.30.10.240 |
> | E12 V2.0 | 312.30.10.237 | E16 V2.0 | 216.30.11.3 |
> | E18 | 18.30.10.236 | R29 | 29.30.10.103 |
> | R28 V2 | 228.30.10.135 | R20 V5.0 | 320.30.10.223 |
> | R25 Series | 25.30.10.117 | A01/A02 | 101.30.10.108 |
> | A03 | 103.30.10.111 | A05 V2.0 | 205.30.10.104 |
> | A08 | 108.30.1.16 | A094 | 92.30.10.112 |
> | A095 | 95.30.10.110 | S538 | 538.30.10.705 |
> | E16 V3.0 | 416.30.11.206 |  |  |

## For Installers

Take a community project as an example.

1. Log in to the Akuvox Cloud platform with an installer account.
2. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FVAE96MO.png)of the target community on the **Sites** module.
3. Click **Intercom Devices** and search for the device by its MAC, device name, SIP number, or owner’s name.
4. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IQJZLS8S.png) of the target device.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-10SMH402.png)

1. Click **Settings** and click **Reset**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1731565367728.png)

## For Property Managers

1. Log in to the Akuvox Cloud platform with a property manager account.
2. Click **Devices** and search for the target device.
3. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IQJZLS8S.png) of the target device.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-C9HOY0DV.png)

1. Click **Settings** and click **Reset**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-2A2HSHK1.png)

## Related

- [[Video]Factory Reset Akuvox Devices](/videofactory-reset-akuvox-devices.md)