--- title: "Security" slug: "security-10" updated: 2026-08-18T07:41:00Z published: 2026-08-18T07:41:00Z canonical: "knowledge.akuvox.com/security-10" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # Security ## Tamper Alarm The tamper alarm function prevents anyone from removing the device without permission. Akuvox devices support two types of tamper proof: gravity detection and button status detection. Click [here](https://knowledge.akuvox.com/docs/how-to-configure-the-tamper-alarm-on-door-phone-1) to view which type is supported by the device and learn the function details. To set it up, go to the **Security > Basic > Tamper Alarm** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A66KAZME.png) - **Gravity Sensor Threshold**: The threshold for the gravity sensor sensitivity. The lower the value is, the easier the tamper alarm will be triggered. It is 32 by default. - **Trigger Options**: Select what can be triggered when the gravity sensor is triggered. - **Action To Execute**: When the tamper alarm is triggered, the device can send a screenshot to the pre-configured [email address](/v1/docs/security-10#email-notification). ## Client Certificate Setting Certificates ensure communication integrity and privacy. To use the SSL protocol, you need to upload the right certificates for verification. ### Web Server Certificate It is a certificate sent to the client for authentication when the client requests an SSL connection with the Akuvox door phone. Please upload the certificates in accepted formats. Upload the Web Server Certificate on the **Security > Advanced** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CVZZ01OK.png) ### Client Certificate This certificate verifies the server to the Akuvox door phone when they want to connect using SSL. The door phone verifies the server's certificate against its client certificate list. Upload the Client Certification on the **Security > Advanced** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YK2Q4C57.png) - **Index:** - **Auto**: The uploaded certificate will be displayed in numeric order. - **1 to 10**: The uploaded certificate will be displayed according to the value selected. - **Upload:** Click Choose File to upload the certificate. - **Only Accept Trusted Certificates:** When enabled, as long as the authentication succeeds, the doorphone will verify the server certificate based on the client certificate list. If you select Disabled, the doorphone will not verify the server certificate, no matter whether the certificate is valid or not. ### Upload TLS Certificate for SIP Account Registration Before applying for a SIP account from a SIP or a DNS server using the TLS protocol, you'll need to [upload a certificate](https://knowledge.akuvox.com/docs/upload-certificate-for-sip-account-registration?highlight=TLS). This certificate is essential for server authentication. To upload the TLS certificate, go to **Security > Advanced > SIP Server Certificate** interface. ![image.png](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5HY0P73D.png) ## Motion Detection Motion Detection is a feature that allows unattended video surveillance and automatic alarms. It detects any changes in the image captured by the camera, such as someone walking by or the lens being moved, and activates the system to perform the appropriate action. Set up motion detection on the **Intercom > Motion** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QOXPHXHT.png) - **Suspicious Moving Object Detection**: - Disabled: Turn off the motion detection function. - IR Detection: When the infrared sensor detects moving objects, preset actions will be triggered. - Video Detection: When the video camera detects moving objects, preset actions will be triggered. - **Detection Accuracy**: The detection sensitivity. Specify this option when selecting **Video Detection**. The greater the value is, the more accurate the detection is. The default value is 3. - **Timing Interval**: Determine how to delay and trigger motion detection. - Timing Interval between 1–3 seconds: Only need 1 detection during this interval to trigger actions. - Timing Interval > 3 seconds (e.g., 10 seconds): To perform actions, require a second detection within the final 3 seconds of the interval (e.g., between 7–10 seconds for a 10-second interval) after the first detection. - The default interval is 10 seconds. When selecting **Video Detection**, you can scroll down to specify the motion detection area. The full size of the detection area is calculated by percentage (100%) from left to right. Pick the horizontal detection range anywhere from 0% to 100%, and pick the vertical detection range anywhere from 0% to 100%. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZB5H19AQ.png) ### Motion Detection Schedule When motion detection is enabled, you can set a specific time for the feature to be effective. Set it up on the **Intercom > Motion > Motion Detect Time Setting** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Y4SXD967.png) ## Security Notification A security notification informs users or security personnel of any breach or threat that the device detects. For example, if the device detects something unusual, the system sends a notification to users or security through email, phone calls, or other methods. To set up security notifications, go to **Intercom > Action** interface. ### Email Notification Set up email notifications to receive screenshots of unusual motion from the device. Click [here](https://knowledge.akuvox.com/docs/configure-email-notification-for-gmail) to view how to set this feature up. Set it up in the **Email Notification** section. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5Q9R5AJJ.png) - **SMTP Server Address**: The SMTP server address of the sender. - **SMTP User Name**: The SMTP username is usually the same as the sender's email address. - **SMTP Password**: The password of the SMTP service is the same as the sender's email address. ### FTP Notification To get notifications through the FTP server, you need to set up the FTP settings. The device will upload a screenshot to the specified FTP folder if it detects any unusual motion. Click [here](https://knowledge.akuvox.com/docs/configure-ftp-notification) to view the configuration steps. Set it up in the **FTP Notification** section. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BAM5JKHT.png) - **FTP Server:** Set the address (URL) of the FTP server. - **FTP User Name**: Enter the user name to access the FTP server. - **FTP Password**: Enter the password to access the FTP server. ### SIP Call Notification In addition to FTP and Email notification, the door phone can also make a SIP call when some feature action is triggered. Set it up in the **SIP Call Notification** section. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QMVVXU00.png) ## Action URL You can use the device to send specific HTTP URL commands to the HTTP server for certain actions. These actions will be triggered when the relay status, input status, PIN code, or RF card access changes. **Akuvox Action URL:** | No | Event | Parameter format | Example | | --- | --- | --- | --- | | 1 | Make Call | $remote | Http://server ip/Callnumber=$remote | | 2 | Hang Up | $remote | Http://server ip/Callnumber=$remote | | 3 | Relay Triggered | $relay1status | Http://server ip/relaytrigger=$relay1status | | 4 | Relay Closed | $relay1status | Http://server ip/relayclose=$relay1status | | 5 | Input Triggered | $input1status | Http://server ip/inputtrigger=$input1status | | 6 | Input Closed | $input1status | Http://server ip/inputclose=$input1status | | 7 | Valid Code Entered | $code | Http://server ip/validcode=$code | | 8 | Invalid Code Entered | $code | Http://server ip/invalidcode=$code | | 9 | Valid Card Entered | $card_sn | Http://server ip/validcard=$card_sn | | 10 | Invalid Card Entered | $card_sn | Http://server ip/invalidcard=$card_sn | For example: http://192.168.16.118/help.xml? mac=$mac:ip=$ip:model=$model:firmware=$firmware:card_sn=$card_sn To set it up, go to the **Phone > Action URL** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QY23RHPP.png) - **Authorization Mode**: Select the authorization mode. If **Digest** is selected, you need to set up the username and password for authentication. ### Whitelist Of Make Call Action You can specify SIP or IP numbers to trigger the action URL in the **Make Call** field. This feature can be used in scenarios where only calls to the doctor's office number can trigger this URL to open the door. Set it up on the **Phone > Action URL** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-C4ELXMH5.png) - **Enabled**: It is disabled by default. - **IP/SIP address**: You can add up to 10 numbers. ## Voice Encryption Secure Real-time Transport Protocol (SRTP) is a protocol derived from the Real-time Transport Protocol (RTP). It enhances the security of data transmission by providing encryption, message authentication, integrity assurance, and replay protection. Set it up on the **Account > Advanced > Encryption** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-XBUZ910K.png) - **Voice Encryption(SRTP):** Choose Disabled, Optional, or Compulsory for SRTP. If **Optional** or **Compulsory** is selected, the voice during the call is encrypted, and you can grab the RTP packet to view it. ## User Agent User agent is used for identification purpose when you are analyzing the SIP data packet. To set it up, go to the **Account > Advanced > User Agent** interface. ![image.png](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-L33K68B7.png) - **User Agent:** Akuvox is by default. ## Web Interface Automatic Log-out You can set up the web interface's automatic log-out timing, requiring re-login by entering the username and the password for security purposes or for the convenience of operation. To set it up, go to **Security > Basic > Session Time Out** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-386E08BH.png) ## High Security Mode High security mode is designed to enhance the security. It employs encryption across various facets, including the communication process, door opening commands, password storage methods, and more. Enable or disable High Security Mode on the **Security > Basic > High Security Mode** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-O5BJAAZF.png) **Important Notes** 1. The High Security mode is off by default when you upgrade the device from a version without the mode to one with it. But if you reset the device to its factory settings, the mode is on by default. 2. This mode makes the old version tools incompatible. You need to upgrade them to the following versions or higher to use them. - PC Manager: 1.2.0.0 - IP Scanner: 2.2.0.0 - Upgrade Tool: 4.1.0.0 - SDMC: 6.0.0.34 3. The supported HTTP format for relay triggering varies depending on whether high secure mode is enabled or disabled. If the mode is on, the device only accepts the new HTTP formats below for door opening. - http://username:password@deviceIP/fcgi/OpenDoor?action=OpenDoor&DoorNum=1 - http://deviceIP/fcgi/OpenDoor?action=OpenDoor&DoorNum=1 If the mode is off, the device can use both the new formats above and the old format below: - http://deviceIP/fcgi/do?action=OpenDoor&UserName=username&Password=password&DoorNum=1 4. It is not allowed to import/export configuration files in tgz. format between a device with the high security mode and another one without it. For assistance with file transfer, please contact Akuvox technical support. ## Real-time Monitoring This feature displays the door status when the device is connected to the SmartPlus Cloud. Property managers and end users can check the door status, respectively, on the SmartPlus Property Manager platform and SmartPlus App. You need to specify the relay(s) or input(s) that apply this feature. Click [here](https://knowledge.akuvox.com/docs/display-door-status-on-smartplus-cloud) to see the detailed configuration. Set it up on the **Security > Basic > Real-time Monitoring** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AQNB6CLT.png) - **Apply Setting To**: - **None**: Not display door status. - **Input**: The door is opened by triggering the input. - **Relay**: The door is opened by triggering the relay. ## Emergency Action This feature works with Akuvox SmartPlus Cloud. It keeps the door open when an emergency happens. You need to specify the Input that applies the feature. Click [here](https://knowledge.akuvox.com/docs/set-up-emergency-action) to view the detailed configuration of this feature. Set it up on the **Security > Basic > Emergency Action** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H5ESCBTF.png)