The failure may appear as “Account unavailable” or “Please contact your service provider” on the SmartPlus App’s login page.
Check the Account Information
For end users, please check whether the account username and password, and the server entered are correct.
Check Whether the Account Is Activated
Installers and property managers can check the account status on the SmartPlus Cloud platform.
For Installers
Log in to the SmartPlus Cloud platform with your account.
Navigate to the target project. Take a community project as an example.
If the App Status displays “Unregistered” or “Expired”, you need to activate the account or renew it on the Subscriptions module.
For Property Managers
Log in to the SmartPlus Cloud platform with your account. Take a community project as an example.
Click Resident on the left column. If the App Status displays “Unregistered” or “Expired”, you need to activate the account or renew it on the Subscriptions module.
Note
Click here to view how to renew SmartPlus App service for end users.
Tip
When unable to troubleshoot, please report the problem through the Ticket system and provide relevant information.
Please view the article Feedback a Problem to Akuvox Technical Team for instructions on collecting information.