Troubleshooting

Issue

Solution

Power not working

• Check if the batteries are of good quality and installed with correct polarity.

• Ensure the batteries are properly seated and have sufficient power.

Fail to unlock with fingerprints

• Ensure your fingerprint is enrolled and has not been deleted.

• Keep your finger clean and dry. Wipe the fingerprint sensor and try again.

Fail to unlock with passwords

• Verify that the correct enrolled password is entered.

• When using a fake PIN code, make sure the full correct password is included.

Fail to unlock with user credentials

• The lock’s deadbolt lock may be turned on. Try unlocking with the admin code.

Correct operation but still cannot unlock

• Try using the emergency power supply or a mechanical key.

• If it still does not work, the lock may be malfunctioning. Contact your service provider.

Unlock successful but low battery alert sounds

• Replace all batteries promptly.

Alarm sounding and no response

• The lock has been locked out due to multiple unauthorized unlock attempts. Wait until the lockout clears.