---
title: "Troubleshooting"
slug: "t-2"
updated: 2026-08-07T09:54:23Z
published: 2026-08-17T08:33:28Z
canonical: "knowledge.akuvox.com/t-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

If the lock fails to operate, check the following solutions. If the issue persists, contact your service provider.

| **Issue** | **Solution** |
| --- | --- |
| Power not working | - Check if the batteries are of good quality and installed with correct polarity. - Ensure the batteries are properly seated and have sufficient power. |
| Fail to unlock with fingerprints | - Ensure your fingerprint is enrolled and has not been deleted. - Keep your finger clean and dry. Wipe the fingerprint sensor and try again. |
| Fail to unlock with passwords | - Verify that the correct enrolled password is entered. - When using a fake PIN code, make sure the full correct password is included. |
| Fail to unlock with user credentials | - The lock’s deadbolt lock may be turned on. Try unlocking with the admin code. |
| Correct operation but still cannot unlock | - Try using the emergency power supply or a mechanical key. - If it still does not work, the lock may be malfunctioning. Contact your service provider. |
| Unlock successful but low battery alert sounds | - Replace all batteries promptly. |
| Alarm sounding and no response | - The lock has been locked out due to multiple unauthorized unlock attempts. Wait until the lockout clears. |