Upgrade Devices

When upgrading devices, you need to confirm that the firmware version complies with the device model.

Take the R29 version for example:
We can divide the firmware version number into four parts: A, B, C, and D.

A

A represents different models.

• Door Phone:

• Indoor Monitor:

• Access Control:

B

B represents different OEMs.

• 30 means that the version with the Akuvox logo supports cloud, SDMC, and discovery mode at the same time.

• 31 means that the version without any logo supports cloud, SDMC, and discovery mode at the same time.

• The other value is to distinguish custom-made devices.

C

C represents different branches. If the number is 10 and above, the device is in the firmware version with high security mode. It is designed to enhance security. It employs encryption across various facets, including the communication process, door-opening commands, password storage methods, and more.

D

The higher the value is, the newer the version is when devices have the same model, OEM, and branch.

Acquire the Latest Firmware

You can get the latest firmware through the following channels.

• Akuvox Knowledge Base

• Technical support email

• Technical support website

• Akuvox Community

Obtain via Knowledge Base

Step 1

Visit the website: https://knowledge.akuvox.com/v1/en

Step 2

Click on Firmware & Tool to go to the specific category of firmware.

Step 3

Click on the desired category to display all the latest firmware. Here, we take Door Phone for instance.

Step 4

1. Click on the desired device firmware and go to the Google Drive interface.

2. Click to open the menu bar and download the firmware .zip or .rom file.

Note

• .zip is for the Android system, and .rom for the Linux system. 

Other Channels

If you need a customized or third-party compatible firmware version, you can contact the Akuvox Tech Team through the following channels.

• Technical support email: support@akuvox.com

• Technical support website: https://ticket.akuvox.com/support/home

• Akuvox community: http://community.akuvox.com/

Upgrade Devices

Akuvox devices can be updated on the Akuvox Cloud platform or the device web interface. The updated firmware fixed some bugs and provides new features. Follow the steps to update devices.

Upgrade on Akuvox Cloud Platform

If the device is connected to Akuvox Cloud, update devices directly on the Cloud platform.

Upgrade on Device Web Interface

Take door phone R29 for example.

1. Log into the device web interface. The default username and password are admin.

2. Navigate to Upgrade > Basic. Click on Select File to import the firmware from the local driver and then Upgrade.

Note

• To obtain the latest firmware, please refer to Acquire the Latest Firmware.

3. When upgrading, do not close or refresh the upgrading window.

4. After the upgrade, check whether the device version is updated on Upgrade > Basic interface.