Upgrade Devices
  • 04 Mar 2024
  • Dark
    Light
  • PDF

Upgrade Devices

  • Dark
    Light
  • PDF

Article Summary

Confirm Device Hardware Version

Some of Akuvox devices have more than one hardware versions. Therefore, when upgrading devices, you need to confirm the device hardware version.

Devices that have two hardware versions include:

  • E12
  • E16
  • R26
  • C313

Devices that have three hardware versions include:

  • R20 Series
  • R27
  • E21

Take R20K for example in this part.

Label

The hardware version can be checked on the device back label.

"V2.0" on the back label represents hardware version 2 and "V3.0" represents hardware version 3.

WPS拼图R20K.png

Note
          

Exceptional

  • R20A V3.0 represents hardware version 2.
  • R20A V5.0 represents hardware version 3.

WPS拼图R20A.png

Product Information

Device hardware can also be checked on the device web interface.

  1. Log into the device web interface. The default username and password are admin.
  2. Navigate to Status > Basic > Product Information interface.
    Screenshot 2023-08-29 16395611.png
  • Hardware Version:

20.X is hardware version 1.
220.X is hardware version 2.
320.X is hardware version 3.

Note
          
  • The steps to check firmware versions on other devices' web interfaces are the same, but the routes may be different. Please refer to this chart.
    图片.png



Identify Device Firmware Version

When upgrading devices, you need to confirm that the firmware version complies to the device model.

Take the R29 version for example:
We can divide the firmware version number into four parts: A, B, C, and D.
r29_version.png

A

A represents different models.

Note
          

When upgrading devices, the firmware version must match the device hardware version. Some devices have two or three hardware versions.

Please read Confirm Device Hardware Version to check how to identify hardware version.

  • Door Phone:
ModelR29X915R20R20V3R20V5X912S539E12E16V2E16
Version Number299152022032091253912216116
ModelR27R28E18E21V2E20X916E11
Version Number272818221120916111
  • Indoor Monitor:
ModelC313C313V2
C319S567IT88S562X933IT83C315
Version Number1132131195678856293383115
  • Access Control:
ModelA01/A02A03A05A092/A094
Version number10110310592

B

B represents different OEM.

  • 30 means that the version with Akuvox logo supports cloud, SDMC, and discovery mode at the same time.
  • 31 means that the version without any logo supports cloud, SDMC, and discovery mode at the same time.
  • The other values are to distinguish custom-made devices.

C

C represents different branches.

D

The higher the value is, the newer the version is when devices have the same model, OEM, and branch.


Acquire the Latest Firmware

You can get the latest firmware through the following channels.

  • Akuvox Knowledge Base
  • Technical support email
  • Technical support website
  • Akuvox Community

Obtain via Knowledge Base

Step 1

Visit the website: https://knowledge.akuvox.com/v1/en
图片.png

Step 2

Click on Firmware & Tool to go to the specific category of firmware.
Screenshot 2023-08-21 0943281.png

图片.png

Step 3

Click on the desired category to display all the latest firmware. Here, we take Door Phone for instance.
图片.png

Step 4

  1. Click on the desired device firmware and go to the Google Drive interface.

图片.png

  1. Click to open the menu bar and download the firmware .zip or .rom file.

Screenshot 2023-08-21 0959091.png

Note
  • .zip is for Android system, and .rom for Linux system. 


Other Channels

If you need a customized or third-party compatible firmware version, you can contact Akuvox Tech Team through the following channels.


Upgrade Devices

Akuvox devices can be updated on Akuvox Cloud platform or the device web interface. The updated firmware fixed some bugs and provides new features. Follow the steps to update devices.

Upgrade on Akuvox Cloud Platform

If the device is connected to Akuvox Cloud, update devices directly on the Cloud platform.


Upgrade on Device Web Interface

Take door phone R29 for example.

1. Log into the device web interface. The default username and password are admin.

2. Navigate to Upgrade > Basic. Click on Select File to import the firmware from the local driver and then Upgrade.

Note
  • To obtain the latest firmware, please refer to Acquire the Latest Firmware.
  • The steps to upgrade other devices are the same, but the routes may be different. Please refer to this chart.

3. When upgrading, do not close or refresh the upgrading window.

4. After the upgrade, check whether the device version is updated on Upgrade > Basic interface.



Was this article helpful?