Upgrade Devices
  • 01 Jul 2024
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Upgrade Devices

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Article summary

Confirm Device Hardware Version

Some of Akuvox's devices have more than one hardware version. Therefore, when upgrading devices, you need to confirm the device hardware version.

Devices that have two hardware versions include:

  • E12

  • E16

  • X915

  • C313

Devices that have three hardware versions include:

  • R20 Series

  • R27

  • E21

Take R20K for example in this part.

Label

The hardware version can be checked on the device's back label.

"V2.0" on the back label represents hardware version 2 and "V3.0" represents hardware version 3.

WPS拼图R20K.png

Exception

  • R20A V3.0 represents hardware version 2.

  • R20A V5.0 represents hardware version 3.

WPS拼图R20A.png

Product Information

Device hardware can also be checked on the device web interface.

  1. Log into the device web interface. The default username and password are admin.

  2. Navigate to Status > Basic > Product Information interface.
     Screenshot 2023-08-29 16395611.png

  • Hardware Version:

20.X is hardware version 1.
220.X is hardware version 2.
320.X is hardware version 3.

Identify Device Firmware Version

When upgrading devices, you need to confirm that the firmware version complies with the device model.

Take the R29 version for example:
We can divide the firmware version number into four parts: A, B, C, and D.
r29_version.png

A

A represents different models.

Note

When upgrading devices, the firmware version must match the device hardware version. Some devices have two or three hardware versions.

Please read Confirm Device Hardware Version to check how to identify the hardware version.

  • Door Phone:

Model

R29

X915

R20

R20V3

R20V5

X912

S539

E12

E16V2

E16

Version Number

29

915

20

220

320

912

539

12

216

116

Model

R27

R28

E18

E21V2

E20

X916

E11

S532

Version Number

27

28

18

221

120

916

111

532

  • Indoor Monitor:

Model

C313

C313V2

C316

C319

S567

S565

S563

S562

IT88

X933

IT83

C315

Version Number

113

213

316

119

567

565

563

562

88

933

83

115

  • Access Control:

Model

A01/A02

A03

A05

A08

A092/A094

Version number

101

103

105

108

92

B

B represents different OEMs.

  • 30 means that the version with the Akuvox logo supports cloud, SDMC, and discovery mode at the same time.

  • 31 means that the version without any logo supports cloud, SDMC, and discovery mode at the same time.

  • The other value is to distinguish custom-made devices.

C

C represents different branches. If the number is 10 and above, the device is in the firmware version with high security mode. It is designed to enhance security. It employs encryption across various facets, including the communication process, door-opening commands, password storage methods, and more.

D

The higher the value is, the newer the version is when devices have the same model, OEM, and branch.

Acquire the Latest Firmware

You can get the latest firmware through the following channels.

  • Akuvox Knowledge Base

  • Technical support email

  • Technical support website

  • Akuvox Community

Obtain via Knowledge Base

Step 1

Visit the website: https://knowledge.akuvox.com/v1/en
图片.png

Step 2

Click on Firmware & Tool to go to the specific category of firmware.
Screenshot 2023-08-21 0943281.png

图片.png

Step 3

Click on the desired category to display all the latest firmware. Here, we take Door Phone for instance.
图片.png

Step 4

  1. Click on the desired device firmware and go to the Google Drive interface.

图片.png

  1. Click to open the menu bar and download the firmware .zip or .rom file.

Screenshot 2023-08-21 0959091.png

Note

  • .zip is for the Android system, and .rom for the Linux system. 

Other Channels

If you need a customized or third-party compatible firmware version, you can contact the Akuvox Tech Team through the following channels.

Upgrade Devices

Akuvox devices can be updated on the Akuvox Cloud platform or the device web interface. The updated firmware fixed some bugs and provides new features. Follow the steps to update devices.

Upgrade on Akuvox Cloud Platform

If the device is connected to Akuvox Cloud, update devices directly on the Cloud platform.

Upgrade on Device Web Interface

Take door phone R29 for example.

1. Log into the device web interface. The default username and password are admin. Click here to see how to access the device’s web settings.

2. Navigate to Upgrade > Basic. Click on Select File to import the firmware from the local driver and then Upgrade.

Note

3. When upgrading, do not close or refresh the upgrading window.

4. After the upgrade, check whether the device version is updated on Upgrade > Basic interface.



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