---
title: "Upload BelaHome App Logs"
slug: "upload-belahome-app-logs"
updated: 2025-02-25T07:25:13Z
published: 2025-02-25T07:25:13Z
canonical: "knowledge.akuvox.com/upload-belahome-app-logs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload BelaHome App Logs

If the BelaHome app encounters any issues, the service provider or technical support may request logs for further analysis.

> [!NOTE]
> **Note**
> 
> akubela devices must be connected to the cloud, and the app account cannot be a local temporary account.

## Steps

1. Log into the BelaHome app using one of the following methods:

- Enter your username (email address) and password.
- Scan the login QR code provided in the “Welcome to akubela” email.

![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/upload-belahom-app-logs-image-xfbzzk1p.png)

1. Go to **Me > Settings > Export Log**.

![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/upload-belahom-app-logs-image-n8i70c7i.png) ![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/upload-belahom-app-logs-image-i15hl5dc.png)

1. Modify the log level to the technical support or the service provider asks. The higher the level, the more detailed the logs.

![IMG_256](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/upload-belahom-app-logs-image-r14s8mol.jpg)

1. Reproduce the issue. Perform the actions that lead to the issue or malfunction to ensure the logs capture relevant information.
2. Tap **Upload to The Cloud**.

The log will be uploaded to the akubela Cloud for further analysis.