---
title: "Upload SmartPlus App Logs for Troubleshooting"
slug: "upload-smartplus-app-logs-for-troubleshooting"
updated: 2026-09-03T10:11:07Z
published: 2026-09-03T10:11:07Z
canonical: "knowledge.akuvox.com/upload-smartplus-app-logs-for-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload SmartPlus App Logs for Troubleshooting

When troubleshooting issues with the SmartPlus App, you may be asked by Akuvox technical support to upload App logs for analysis.

You can adjust the log level and upload the current logs to the cloud directly from the SmartPlus App.

> [!NOTE]
> Note
> 
> The SmartPlus App provides seven log levels. The default level is **Level 3**. A higher level records more detailed logs. Only change the log level when requested by Akuvox technical support.

1. Go to **Me > Settings > Advanced Settings > Export Log**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-0F6TASRP.png)

1. Select the log level requested by Akuvox technical support, then tap **Save**.
2. Reproduce the issue by performing the actions that trigger the problem.
3. Tap **Upload To The Cloud**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/5335318287202495886864d0e9ceb976_compress.jpg)

The log will be uploaded to the SmartPlus Cloud for further analysis.