--- title: "View and Resolve Different Types of Alarms in Community Projects" slug: "view-and-resolve-different-types-of-alarms" status: "update" updated: 2026-08-06T09:02:32Z published: 2026-08-06T09:02:32Z canonical: "knowledge.akuvox.com/view-and-resolve-different-types-of-alarms" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # View and Resolve Different Types of Alarms in Community Projects The Akuvox SmartPlus Cloud supports displaying, filtering, and resolving different types of alarm records. This guide explains each alarm type and the steps to view and resolve them. | **Emergency Alarm** | Displays the emergency unlock events triggered by emergencies such as fire. | | --- | --- | | **Arming Alarm** | Displays the alarm records uploaded by indoor monitors triggered by security arming/disarming events. | | **Tamper Alarm** | Displays the tamper alarms triggered by someone forcibly removing access devices. | | **Care Alarm** | Displays the fall and bed-exit alarms detected by the Akuvox MR01. | | **Camera Detection Alarm** | Displays alarms triggered by the Akuvox IP camera. | ## Before You Begin All alarm records are accessed from the same location in the Akuvox Cloud portal. Complete these two steps once before viewing any alarm type: 1. Log in to the cloud platform with your property manager account. 2. In the left sidebar, click **Alarm Records**. The page opens on the **Emergency Alarm** tab by default — click the relevant tab to switch alarm types. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G1HGXYZV.png) ## Emergency Alarm Emergency alarms are triggered when [an emergency unlock event](/v1/docs/set-up-emergency-action) occurs on an access device, such as a fire emergency that requires immediate door release. 1. Click the **Emergency Alarm** tab. 2. Use the **Alarm Time** filter and **Search** button to narrow records by date range. 3. The results table displays: Alarm Time, Building, Device, and Type. 4. Click **Export Logs** to download records for offline review. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3AEFOAMO.png) > [!NOTE] > Note > > Emergency alarms are informational records only. No manual resolution is required — events are automatically logged when triggered. ## Arming Alarm Arming Alarm records security events uploaded by indoor monitors when a resident arms or disarms a security zone. Useful for property managers auditing security activity. 1. Click the **Arming Alarm** tab. 2. Use the **Alarm Time** filter and **Search** button to refine records by date and time range. 3. The results table displays: Alarm Time, Building, Apartment, Device, and Alarm Details. 4. Click **Export Logs** to download records for auditing purposes. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-P8UVEQA6.png) > [!NOTE] > Note > > Arming alarms do not require manual resolution. If unexpected arming/disarming events are detected, contact the relevant resident for follow-up. ## Tamper Alarm Triggered when someone physically forces or removes an Akuvox access device from its mounting. These alarms require prompt attention as they may indicate a security breach. > [!NOTE] > Compatible models and versions(or higher): > > Tamper alarm upload requires firmware support. Ensure your device is running the minimum version listed below: > > | Model | Firmware | Model | Firmware | > | --- | --- | --- | --- | > | A01/A02 | 101.30.10.222 | A03 | 103.30.10.208 | > | A05 V2 | 205.30.10.150 | A08 | 108.30.11.27 | > | A094 | 92.30.10.219 | X915V2 | 2915.30.10.524 | > | S539 | 539.30.10.409 | E12 | 312.30.11.9 | > | E16V2 | 216.30.11.16 | X912 | 912.30.11.209 | > | E16V3 | 416.30.11.206 | A095 | 95.30.10.125 | > | R29 | 29.30.10.437 | R25 | 25.30.10.117 | > | R20V5 | 320.30.11.103 | X916 | 916.30.10.508 | > | S535 | 535.30.11.8 | S538 | 538.30.10.705 | > | A095 | 95.30.10.125 | | | 1. Click the **Tamper Alarm** tab. 2. Use the **Alarm Time** filter and **Search** button to refine records by date range. 3. The results table displays: Alarm Time, Building, Apartment, and Device affected. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3UQ3KS28.png) > [!NOTE] > Note > > Tamper alarms indicate a potential physical security incident. Promptly inspect the affected device on-site to assess damage and determine whether it needs to be re-secured or replaced. ## Care Alarm Generated by the Akuvox MR01 sensor when a fall or bed-exit event is detected. Unlike other alarm types, Care Alarms have an **Unresolved/Resolved** status and must be manually resolved by staff after attending to the resident. 1. Click the **Care Alarm** tab. 2. Use the **Happened On** filter to set a date range, and filter by **Building** and/or **Alarm Type** (Fall Alarm or Bed-exit Alarm) to narrow results. 3. Enter a **Device Name** and click **Search** to locate a specific device. 4. The results table shows: Happened On, Building, APT, Device Name, Alarm Type, Status, Resolve Time, and Action. 5. After physically attending to the resident, mark the alarm as resolved in the portal by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-L33FT4O8.png) . Status updates immediately to **Resolved**, and the **Resolve Time** is recorded automatically. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CZ2Y0MN0.png) > [!NOTE] > Note > > Resolved alarms cannot be reverted to Unresolved. Ensure the situation is fully addressed before resolving. All resolved records remain visible for audit purposes. ## Camera Detection Alarm Triggered when a configured detection event (such as Motion Detection, Line Crossing, Intrusion, and more) fires on an **Akuvox IP camera**. You can also reach this page from the **Monitoring** dashboard by clicking **View All** on a camera's alarm summary — both paths open the same page. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1785222880302.png) 1. Click the **Camera Detection Alarm** tab. 2. Use the **Happened On** filter to set a date range, and filter by **Building** and/or **Alarm Type** to narrow results. 3. The results table displays: Alarm Time, Building, Device, Alarm Type, and Capture & Video. 4. Click the image in the **Capture & Video** column to view the screenshot, or the recorded video if **Video Storage** is enabled for that camera. 5. Click **Export Logs** to download records. Choose **Log only** or **Log and Capture** (includes a screenshot — the first frame of the recorded video if Video Storage is enabled), select a date range, and click **Export**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-851JTCZK.png) > [!NOTE] > Note > > Camera Detection Alarms are informational records only. No manual resolution is required — events are logged automatically when triggered. Unread alarms are marked with a red dot in the results table. ## Related - [Configure Tamper Alarm on Door Phones](/how-to-configure-the-tamper-alarm-on-door-phone-1.md)