---
title: "Volume and Tone"
slug: "volume-and-tone-configuration-11"
updated: 2025-10-09T02:08:59Z
published: 2025-10-09T02:08:59Z
canonical: "knowledge.akuvox.com/volume-and-tone-configuration-11"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Volume and Tone

Volume and tone configuration include various volume controls. Moreover, you can upload tones to enrich the user experience.

## Volumes

To set up volumes, go to the web **Device > Audio** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-0UB5YSSI.png)

- **Volume Level**: Set the overall volume. The Level 1 volume range is roughly 80-95, and Level 2 is 95-109.
- **Tamper Alarm Volume**: Set the volume when the tamper alarm is triggered.
- **Voice Prompt Volume**: Set the voice prompt volume.

## Open Door Tones

You can enable or disable the door-opening tones on the web **Device > Audio > Open Door Tone Setting** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VBRR41VQ.png)

- **Open Door Inside Tone Enabled:** The tone sounds when users open the door by pressing the Exit Button.
- **Open Door Outside Tone Enabled:** The tone sounds when users open doors via various device-supported access methods.
- **Open Door Failed Tone Enabled**: The tone sounds when opening the door fails.

## Upload Tone Files

You can customize ringback, door-opening, and emergency alarm tones.

Upload files on the **Device > Audio > Tone Upload** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CZ5KJ5Q3.png)

- **Ringback:** The tone is heard by the users who call the device.
- **Open Door Inside Tone:** The tone sounds when users open the door by pressing the Exit button.
- **Open Door Outside Tone:** The tone sounds when users open doors via various device-supported access methods.
- **Open Door Failed Tone:** The tone sounds when the door opening fails.
- **Emergency Alarm Tone:** The tone sounds when the emergency alarm is triggered.
- **Hang-Up Tone**: The tone sounds when a call is hung up.

> [!NOTE]
> Note
> 
> File Format: .wav, Size: < 200Kb, Sample Rate: 8k/16k, Bit Depth: 16 Bits.

## Ringback Tone Setting

The ringback tone setting prioritizes the playing of local ringtones and determines what kinds of previews the callee can receive.

Set it up on the **Device > Audio > Ringback Tone Setting** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-31DU84X9.png)

- **Ringback Source**:
  - **Remote, Local As Backup**: The local ringtone will be played.
    - When the door phone calls another device, for example, an Akuvox indoor monitor, and the SIP server returns non-183, the indoor monitor will not have any intercom preview.
    - If the SIP server returns 183, the indoor monitor will receive the video preview without voice.
  - **Local**: The local ringtone will be played. Whether the SIP server returns 183 or not, the callee will not have any intercom preview.
  - **Remote:**
    - If the SIP server returns non-183, the local ringtone will be played, and the callee will not have any intercom preview.
    - If the SIP server returns 183, the SIP server’s ringtone will be played, and the callee will receive the video preview without voice.

## Open Door Tone Mode

You can decide the door-opening tone mode on the **Device > Audio** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-R05I3VDW.png)

- **Voice Prompt**: Play the default prompt “Welcome, please come in” when the door is opened.
- **Sound Effect**: Play the Beep sound when the door is opened.