---
title: "Volume and Tone"
slug: "volume-and-tone-configuration-4"
status: "update"
updated: 2026-10-28T03:29:39Z
published: 2026-10-28T03:29:39Z
canonical: "knowledge.akuvox.com/volume-and-tone-configuration-4"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Volume and Tone

## Volume Configuration

You can configure the volume of the microphone, speaker, etc. Moreover, you can also set up the tamper alarm volume when unwanted removal of the device occurs.

### On the Web

Set up volumes on the web **Device > Audio** interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CNSBJKF8.png)

- **Prompt Volume**: Include door-opening prompts, instruction tones, and ringback. The default is 9.
- **Mic Volume**: The default is 11.
- **Speaker Volume**: The default is 8.
- **Keypad Volume**: The icon tapping sound. The default is 7.
- **Tamper Alarm Volume:** Set the volume when the tamper alarm is triggered. The default is 8.
- **Volume Control on Talking Interface**: When enabled, users can adjust the call volume during the call session.
- **Mic Mode**: Select which mic to apply between the left and right microphones.

### On the Device

You can set up volumes on the **Setting >** **Basic Setting > Volume** screen. ![4.png](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/4%285%29.png)

## Upload Tones

You can upload the tone for different scenarios on the **Device > Audio > Voice Prompt Setting** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-0S8293W2.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KCNGFAM7.png)

- **Door Already Open**: The prompt is played when a user attempts to unlock the door that is already open using a registered access method.
- **Close Door**: The door-closing tone works for relay(s) set to [Bistable mode](https://knowledge.akuvox.com/docs/relay-setting-10).

> [!NOTE]
> Note
> 
> File Format: wav/mp3; Size: < 200KB; Sample Rate: 16000; Bit Depth: 16 Bits.

## Ringback Tone

The ringback tone setting prioritizes the playing of local ringtones and determines what kinds of previews the callee can receive.

Set it up on the **Intercom > Call Feature** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-5VQHBJBY.png)

- **Ringback Source**:
  - **Remote, Local As Backup**: The local ringtone will be played.
    - When the door phone calls another device, for example, an Akuvox indoor monitor, and the SIP server returns non-183, the indoor monitor will not have any intercom preview.
    - If the SIP server returns 183, the indoor monitor will receive the video preview without voice.
  - **Local**: The local ringtone will be played. Whether the SIP server returns 183 or not, the callee will not have any intercom preview.
  - **Remote:**
    - If the SIP server returns non-183, the local ringtone will be played, and the callee will not have any intercom preview.
    - If the SIP server returns 183, the SIP server’s ringtone will be played, and the callee will receive the video preview without voice.

## Visitor-friendly Mode

This feature decides whether to give auditory or visual prompts when recognition fails.

Set it up on the **Device > Audio > Visitor-friendly Mode** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-D4ZA9EUD.png)

- **Face**: When enabled, no prompts are given when facial recognition fails.
- **QR Code**: When enabled, no prompts are given when scanning QR codes fails.

## Open Door Tone Mode

You can decide the door-opening tone mode on the **Device > Audio** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VTLVPYX5.png)

- **Voice Prompt**: Play the default prompt “Welcome, please come in” when the door is opened.
- **Sound Effect**: Play the Beep sound when the door is opened.