---
title: "Akuvox MySmart Local Server Installer Guide - Community"
slug: "akuvox-mysmart-local-server-installer-guide-community"
updated: 2026-09-15T08:26:04Z
published: 2026-09-15T08:26:04Z
canonical: "knowledge.akuvox.com/akuvox-mysmart-local-server-installer-guide-community"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Akuvox MySmart Local Server Installer Guide - Community

## About This Manual

This manual is intended for installers who need to manage the community, building, apartment, residents, devices, remote maintenance service, and more on the MySmart server.

**Update Time**: September 2026

## System Overview

The installer can conduct integrated management of buildings, apartments, residents, devices, and relays for communities, as well as the remote maintenance service for all the devices deployed.

**Installers using this platform will be able to:**

- Add, edit, and delete the community, buildings, apartments, devices, and residents.
- Deploy and set up devices and relays for access control.
- Check and upgrade device firmware.
- Check and manage the MAC library.
- Conduct remote operations such as auto-provisioning, device reboot, transmission type modification, and remote maintenance.
- Manage sub-installer accounts.

## Login

Log in to the server with the account obtained from your distributor.

1. Navigate to the server address in a browser.
2. Enter your username and password.
3. Click on **Login**.

> [!NOTE]
> Note
> 
> Enter a verification code for login when your distributor enables two-factor authentication.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-VLAWDOZ0.png)

Click **Log out** in the upper-right corner to exit the system.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G2WQA9QV.png)

## Email Confirmation

You are required to enter an email address when you log in for the first time.

The email address is used to reset your login password and to receive notifications from Akuvox.

You can change the email address and turn off the notification push on the **Setting > Notification** interface.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-L9XFUPSN.png)

## Prior to Management

It is advised that you go through what is listed below before starting management.

- Check if all device MAC addresses have already been registered by your distributor.
- Check if the device is powered on and is connected to the internet, and make sure that the network is normal.
- Check and make sure that your resident information and device information are correct.

## Dashboard

The functional column allows you to manage sites, users, devices, and account settings in an organized manner.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WNUSE7S8.png)

**Module Description**:

| **Modules** | **Description** |
| --- | --- |
| Dashboard | Have quick access to create projects and property manager accounts, and a quick view of devices and MySmart App account status. |
| Sites | Click to go into specific project management. |
| Users | Add, edit, and delete property managers and sub-installer accounts. |
| Firmware | Check the available firmware versions and their information. |
| Upgrade | Upgrade the firmware version for a specific device. |
| Message | Create messages and send them to target users. |
| MAC Library | Check the device MAC registered by your distributor. You can remove the desired MAC. |
| Setting | Set up time, account settings, etc. |

## System Notification

Akuvox will send you notifications of the server update and any changes that happen to the [expansion unit(MD06/12)](/v1/docs/configure-md06md12).

Click the notification icon in the upper-right corner to check the messages.

Or, click **Notification Center** on the left column.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-3FBTD4AW.png)

## Community Management

### Create a Community

A community must be created first on the dashboard before proceeding to the other management involving devices, residents, etc.

1. Click **+Add Community Site** on the dashboard for quick creation.

Or, click **Sites** on the left column and click **+New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-7JD4BFZR.png)

1. Set up a community by filling in the related community information. See the item descriptions in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DY04H0Y3.png)

**Community Setting Description:**

| Item Name | Description |
| --- | --- |
| Community Name | Enter the community name. |
| Community Address | Enter the community address (Street, City, Post Code, State/Province) based on which the indoor monitor can access local weather conditions. The temperature and weather conditions will be displayed on the device's home screen. Click [here](https://knowledge.akuvox.com/docs/configure-temperature-display-on-indoor-monitors) to see the models that support displaying weather conditions and detailed configuration. |
| Time Zone | Select the time zone of the community. |
| Date Format | Select the date format (Y/M/D; M/D/Y; D/M/Y). |
| Time Format | Select the time format of the community (12-hour/24-hour format). |
| Feature Plan | Select basic or premium features for the community. Click **Read Instructions** to view the plan differences. **Basic**: If you select feature plan-**Basic**, you are required to add at least one indoor monitor in every apartment you create. Property managers are not authorized to: - Enable or disable Package Notification service (Supported by R29 door phone). - Enable or disable PIN code, QR code, RF card, facial recognition, and ID access credentials for end users. - Allow or not allow end users to create family accounts. - Monitor third-party cameras in public areas. (End users cannot monitor third-party cameras either.) - Use the Booking feature. **Premium**: This plan does not require installers to set up any indoor monitor in all the apartments you create. And it authorizes the property managers to control all the above-mentioned items. |

1. Click **Submit** to finish creating the project or click **Next** to further set up the project. See the item descriptions in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NLVJ017T.png)

| Item Name | Description |
| --- | --- |
| Permission of Access Control Management | - **Public Area+Private Area**: If selected, property managers will be allowed to create credentials for residents to access both public devices and their private devices and to set personal authentications for residents. - **Only Public Area**: If selected, property managers will only be allowed to create credentials to access public devices and not to set personal authentications for residents. |
| Contact Display Mode | Select First Name, Last Name, or Last Name, First Name that determines the display order of user names on the device contact list. |
| PIN Access Mode | Select PIN Mode ( PIN for direct PIN code access, APT+PIN requires entering apartment number first followed by PIN code. |
| Scan indoor monitor QR code to register app account | It is enabled by default. Residents can scan the QR code on the indoor monitor, such as C313W V3, to register their MySmart App account. |

### Edit/Delete Community

After a community is created, you can edit or delete it.

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A9TIYRTP.png) of the desired community to edit the information.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UM34Z1FB.png)

1. Click **Delete** at the bottom to remove the community.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-QKU17BVT.png)

## Sub-installer Account

When several people are responsible for one project, you can create and log in to different sub-installer accounts of the same main account at the same time. The data shown are the same.

### Add Sub-installer Account

1. Click **Users > Sub Account**.
2. Click **New Sub Account** on the right.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-GJFN54G3.png)

1. Enter the account's information. The server login password will pop up after you create the account. You can copy and send it to the sub-installer. They can use the email address and password for login.

- **Email Two-Factor Authorization for Login**: Disabled by default. If enabled, when sub-installers log in to the MySmart platform, they need to fill in a verification code for login.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FDX4XEJ7.png)

### Edit/Delete Sub-Installer Account

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A9TIYRTP.png) to edit the sub-account information and reset the password.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.5.4-smartplus-installer-guide---community-image-6xx3o5n8(1).png) to delete the account.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZWX75BQO.png)

## User Management

You are required to go to the specific community for the management of the users by moving them into the specific building and apartment.

### Create Buildings

After the community is created, add buildings to the community before adding residents.

1. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png)of the target community on the **Sites** module.
2. Click **+ Add Building** to add a building.
3. Enter the Building Name.
4. Set the Building ID ranging from 1 to 99[Optional]. It is used to differentiate apartments with the same number across different buildings. Users can press *Building ID#Apartment Number* on the door phones to call the target apartment.
5. Select the **Ground Floor**. If the ground floor is configured on the device and the device settings take precedence, choose **Configure On the Device**.
6. Set the **Floor Start From**. If the start floor is configured on the device and the device settings take precedence, choose **Configure On the Device**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1788836496396.png)

> [!NOTE]
> Note
> 
> The following device models with specific firmware version or higher support using Building ID to call.
> 
> - R20K V5: 320.30.11.45
> - R25K: 25.30.10.117
> - R28 V2: 228.30.10.233
> - R29: 29.30.10.609
> - S532: 532.30.10.265
> - S538: 538.30.10.705
> - S539: 539.30.10.509
> - X916: 916.30.10.405
> - X915 V2: 2915.30.10.631
> - E18: 18.30.11.136

### Add an Apartment

1. Select the desired building and click **New** to add an apartment.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z9O9BVD8.png)

1. Fill in the apartment’s information and set up features. See the setting description in the chart below.

You can add a resident right after setting up the apartment, or add later.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z6PTCOF7.png)

**Setting Description**:

| Field Name | Description |
| --- | --- |
| Floor | Fill in the apartment's floor number. With this filled in, the elevator will take the residents to the exact floor they live on. The number ranges from -10 to 128 and includes G0, G1, and G2, which represent ground floors. The floor setting works with the Akuvxo EC33 elevator controller. |
| APT | Fill in the resident’s apartment number. Support entering numbers, letters, and "#", e.g., 2#123A. **Note:** 1. DO NOT start the apartment number with #, e.g., #2#123, because door phones with APT#+PIN authorization mode enabled will fail to recognize the apartment number and PIN codes. This will lead to door-opening failure. 2. So far, only the following devices with specific firmware versions or higher support entering #. \| Model \| Firmware Version \| Model \| Firmware Version \| \| --- \| --- \| --- \| --- \| \| R27 \| 227.30.10.101 \| R28 \| 28.30.10.7 \| \| R28 V2 \| 228.30.10.135 \| R29 \| 29.30.10.420 \| \| R25K \| 25.30.10.117 \| R20K \| 320.30.10.230 \| \| S532 \| 532.30.10.117 \| S535 \| 535.30.10.233 \| \| S538 \| 538.30.10.705 \| S539 \| 539.30.10.246 \| \| X912 \| 912.30.11.49* \| X915 V2 \| 2915.30.10.507 \| \| X916 \| 916.30.10.226 \| E18 \| 18.30.10.236 \| \| E16 V2 \| 216.30.11.3 \| E16 V3 \| 416.30.11.206 \| **Note**: X912's physical and soft keyboards do not support entering "#", but it supports calling a room number with "#" sent from the cloud. 3. The following devices with specific firmware versions or higher support entering letters. - X915V2: 2915.30.10.507 - R29: 29.30.10.420 - S538: 538.30.10.705 |
| Model | Firmware Version | Model | Firmware Version |
| R27 | 227.30.10.101 | R28 | 28.30.10.7 |
| R28 V2 | 228.30.10.135 | R29 | 29.30.10.420 |
| R25K | 25.30.10.117 | R20K | 320.30.10.230 |
| S532 | 532.30.10.117 | S535 | 535.30.10.233 |
| S538 | 538.30.10.705 | S539 | 539.30.10.246 |
| X912 | 912.30.11.49* | X915 V2 | 2915.30.10.507 |
| X916 | 916.30.10.226 | E18 | 18.30.10.236 |
| E16 V2 | 216.30.11.3 | E16 V3 | 416.30.11.206 |
| APT Name | Fill in the resident’s apartment name. |
| Web Relay ID | Enter the Web Relay Action ID number. You select the specific web relay action ID to carry out a specific action. **Note:** Web relay must be set up on the door phone’s web interface first. |
| Contact Preference | Select Group Call or Sequence Call. - **Group Calls** will be made to the indoor monitors and MySmart App(s) in the family when visitors press the push button or manager button on the door phone. - **Sequence Calls** will be made in a preset order to target numbers. You can configure three sets of sequence calls. Each set has the following options: - master account and all family member accounts; - all indoor monitors. **Note**: Click [here](https://knowledge.akuvox.com/docs/configure-sequence-call#on-the-smartplus-app) to view the model and version that support sequence call feature. |
| Call Type | Select the desired call type. For example, the **indoor monitors with MySmart as backup** option means that when visitors call, the indoor monitors will first receive the call. Without it answered, MySmart App will receive the call. |
| SIP Call or IP Call | Select **IP call** if all of the user’s intercom devices are on the same LAN (Local Area Network). If not, select **SIP call**. |

### Add a Resident

You can add a resident right after [creating an apartment](/v1/docs/akuvox-mysmart-local-server-installer-guide-community#add-an-apartment).

1. If you skip the step, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-753YUNTV.png) of the target apartment.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DROVGAGZ.png) on the right.
3. Click **Add Resident**. See the setting description in the chart below.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AA0HB04M.png)

**Setting Description:**

| **Field Name** | **Description** |
| --- | --- |
| First Name | Fill in the resident’s first name. |
| Last Name | Fill in the resident’s last name. |
| Email | Fill in the resident’s email. |
| Country/Region | Select the user's country or region code. |
| Mobile Number | Enter the resident’s mobile phone number. The country/region code will be displayed before the mobile number. |
| Accessible Floors | This setting works with the Akuvox EC33 elevator control system. Residents can take the elevator to their accessible floors in specific buildings. |
| Remark | You can add remarks for users to indicate their identity, such as "tenant" or "resident." |

### Edit, Reset, and Delete Residents

#### Edit and Delete Apartment and Resident

You can edit and delete apartments and residents.

1. Navigate to the desired community by clicking ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) .
2. Select the building and apartment of the resident.
3. Do any of the following on the next page:

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1I5MON42.png)

- Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-A9TIYRTP.png) and ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.5.4-smartplus-installer-guide---community-image-85j8u5na(2).png) to edit the apartment and the resident's information.
- On the editing interface, click **Delete APT** on the bottom to delete the apartment.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KZQ57A24.png)

> [!NOTE]
> Note
> 
> You cannot edit the mobile phone number, email address, and area code of the user accounts that have linked sites.

#### Reset Apartment and Resident Account

The resetting feature is suitable for rental scenarios. You can empty the accounts after the tenants move out and create accounts for the new ones.

1. Navigate to the desired community by clicking![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) , and click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/reset%E5%9B%BE%E6%A0%87(2).png) of the desired apartment.
2. Click **OK** to confirm the reset.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1788837294578.png)

Once you agree to reset, some information or data in this apartment will be removed, while some will not:

**Data to be removed includes:**

- Family member accounts.
- Emails, mobile numbers, and country/region.
- Logs (audit logs excluded) and histories.
- Messages and alarms
- All access credentials.

**Data to be kept include:**

- The number of sub-accounts.
- Audit logs.
- Settings include SIP Call Or IP Call, time zone, language, etc.

**Other changes include:**

- The user’s app changes to unregistered and needs to be reinitialized.
- The user’s login credentials are reset, and the user is not going to receive the reset email.

### Add/Edit/Delete Family Member Accounts

After you add the residents, you can start adding family member accounts for the MySmart App. Family member accounts can be edited and deleted afterward.

1. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) of the desired community.
2. Select your building and apartment, then click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SBXEUMA5.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1788837630644.png)

1. Find the **Family Member** section.
2. Click **New** to create the family account.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-9PP0V860.png)

After creating the account, click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SBXEUMA5.png)to edit it, and click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.5.4-smartplus-installer-guide---community-image-6xx3o5n8(3).png) to delete it.

### Search/Edit/Delete Resident at Community Level

You can manage all residents in the community without navigating to specific buildings or apartments.

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) of the desired community.
2. Click **Community**.
3. Search for the resident by their app status, the resident's name, email address, and APT name.
4. Edit or reset the resident's account.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-01Y26XVO.png)

## Import Residents and Devices Using a Template

The template can improve your efficiency in the management of the residents and devices.

1. Download the template on the **Sites** module.
2. Fill in the information in the template.
3. Import the template into the desired community.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-588TURXY.png)

**Template Sample**

Move your mouse cursor to specific columns to view instructions for filling in values.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-EQXGUDK0.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-KMYHNDAT.png)

**Template Description:**

| **Settings** | **Description** |
| --- | --- |
| Building | Fill in the building number or name. **Note**: Should not be more than 128 characters in length. |
| Floors | Set the accessible floors for the residents. This setting works with EC33 elevator control. |
| Apt | Fill in the apartment number. Support entering 1-6 digit integral number(s), letters, and "#", e.g., 2#123A. **Note**: 1. DO NOT start the apartment number with #, e.g., #2#123, because door phones with APT#+PIN authorization mode enabled will fail to recognize the apartment number and PIN codes. This will lead to door-opening failure. 2. So far, only the following devices with specific firmware versions or higher support entering #. \| Model \| Firmware Version \| Model \| Firmware Version \| \| --- \| --- \| --- \| --- \| \| R27 \| 227.30.10.101 \| R28 \| 28.30.10.7 \| \| R28 V2 \| 228.30.10.135 \| R29 \| 29.30.10.420 \| \| R25K \| 25.30.10.117 \| R20K \| 320.30.10.230 \| \| S532 \| 532.30.10.117 \| S535 \| 535.30.10.233 \| \| S538 \| 538.30.10.705 \| S539 \| 539.30.10.246 \| \| X912 \| 912.30.11.49* \| X915 V2 \| 2915.30.10.507 \| \| X916 \| 916.30.10.226 \| E18 \| 18.30.10.236 \| \| E16 V2 \| 216.30.11.3 \| E16 V3 \| 416.30.11.206 \| 1. The following devices with specific firmware versions or higher support entering letters. - X915V2: 2915.30.10.507 - R29: 29.30.10.420 |
| Model | Firmware Version | Model | Firmware Version |
| R27 | 227.30.10.101 | R28 | 28.30.10.7 |
| R28 V2 | 228.30.10.135 | R29 | 29.30.10.420 |
| R25K | 25.30.10.117 | R20K | 320.30.10.230 |
| S532 | 532.30.10.117 | S535 | 535.30.10.233 |
| S538 | 538.30.10.705 | S539 | 539.30.10.246 |
| X912 | 912.30.11.49* | X915 V2 | 2915.30.10.507 |
| X916 | 916.30.10.226 | E18 | 18.30.10.236 |
| E16 V2 | 216.30.11.3 | E16 V3 | 416.30.11.206 |
| Apt Name | Fill in the apartment name. |
| Device | - **Device Type Code**: Multi-tenant door phone=0 Single-tenant door phone=1 Indoor Monitor=2 Guard Phone=3 Access Control=50 - **Device Setting Format**: “**Device name, Device type, Device MAC**”. E.g. Gate2,0,0C11050B9814; Living Room,2,0C11050893C6 **Note:** Every two devices need to be separated by “;”. **Note**: Device MAC must be added first in the MAC library of the community to which you want to import the data. |
| First Name | Fill in the resident’s first name. **Note**: Should not be more than 64 bytes in length. |
| Last Name | Fill in the resident’s last name. **Note**: Should not be more than 64 bytes in length. |
| Email | Fill in the resident’s Email. |
| Mobile Number | Fill in the resident’s mobile phone number. |
| Telephone Calling Code | Fill in the resident’s country code. |
| Call Type | **Call Type Code**: - MySmart and indoor monitor=0 - Indoor monitors with=3 For example, “MySmart and indoor monitor” means the call will be made to both the MySmart App and indoor monitors in the family. **NOTE**: Current, MySmart server does NOT support landline service. |
| Web Relay ID | Enter the We Relay Action ID number. You select the specific web relay action ID to carry out a specific action. **Note:** Web relay must be set up on the door phone’s web interface. |
| Analog Handset | Enter the analog handset's name and number. Separate multiple handsets with ";". The Akuvox analog handset is used with the door phone S532. Click [here](/v1/docs/integration-between-s532-and-akuvox-answering-units) to view how it works with S532. |

## Device Management

You can manage the devices deployed in communities. For community devices, you are required to go to the specific community and the specific building to manage the device.

### Add Intercom Devices to Public Areas

You can add intercom devices to the public areas of the community. After adding the devices, property managers and end users can monitor the camera surroundings.

1. Click![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) of the target community.
2. Click **Public Area** or the desired buildings. For example, if you select Building A, it means the device is installed in the public area of Building A.

You can click **+Add Building** to create new buildings and right-click to change the building name or delete it.
3. Click **Intercom Devices** and click **New** on the right.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-U760C4A0.png)

1. Fill in the device's information.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-UQD01WCH.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-EP8PMVXP.png)

| Regardless of what type of device it is, device type, MAC address, network group, and device name need to be set up. |
| --- |
| **No.** | **Field Name** | **Description** |
| 1 | Device Type | Select your device type. |
| 2 | MAC | Type in the device's MAC address. |
| 3 | Network Group | Based on how devices communicate, select the network group. - Select the same group for devices deployed in the same local network(LAN). In this case, they communicate via IP. - Select a different group for devices deployed in different LANs. In this case, they communicate via SIP. |
| 4 | Device Name | Name the device to distinguish it from others. |
| To add a door phone or an access control terminal, the following options should be additionally configured. |
| 1 | Allow users to monitor this device | - You can decide whether the resident can view the monitoring video with their MySmart Apps and indoor monitors. It is Yes by default. - If No is selected, the **Monitor** button on users' MySmart Apps will be hidden, but users can still see the video during a call with an intercom device. |
| 2 | Does the device have internet access? | This option appears only after the super manager enables **Doorphone Offline Solution** for your distributor. - If the door phone is not connected to the Internet, select **No** so that calls can be transferred to the MySmart App through the indoor monitor. - If the device is connected to the Internet, select **Yes,** and it can make calls normally. |
| 3 | IP Address | When **No** is selected in **Does the device have internet access**, you need to enter the static IP address of the door phone so that its calls can be transferred. |
| 4 | Buildings | The option is only for the devices installed in the Community Public Area. - When enabled, all residents in all buildings can control the device. - When disabled, you can select specific residents to control the device. |
| 5 | Contact Display Settings | The option is available for devices installed in the public area of specific buildings, and the device type is **Multi-tenants Doorphone**. Choose what to be displayed on the device’s directory screen. |
| 6 | Relay Name | Fill in the relay name, which can be the device location. |
| 7 | DTMF code | Enter the DTMF code for the door access. |
| 8 | Access Method | Select specific unlock methods to trigger the desired relay. For example, if you select **PIN** in Unlock type for Relay1 and select **RF Card** for Relay2 when users enter PIN codes on the door phone, only Relay1 will be triggered and vice versa. The following models with specific firmware versions or higher support this feature: \| Model \| Firmware Version \| Model \| Firmware Version \| \| --- \| --- \| --- \| --- \| \| S539 \| 539.30.10.118 \| S538 \| 538.30.10.705 \| \| S535 \| 535.30.10.233 \| S532 \| 532.30.10.117 \| \| X916 \| 916.30.10.216 \| X915 V1 \| 915.30.10.128 \| \| X915 V2 \| 2915.30.10.106 \| X912 \| 912.30.10.225 \| \| X910 \| 2910.30.10.240 \| E16 V2 \| 216.30.10.69 \| \| E18 \| 18.30.10.205 \| E16 V3 \| 416.30.11.206 \| \| R25A \| 25.30.10.22 \| R20 V5.0 \| 320.30.10.125 \| \| R27 \| 227.30.10.201 \| R25K \| 25.30.10.117 \| \| R28 V2.0 \| 228.30.10.112 \| R28 \| 28.30.10.102 \| \| A094 \| 92.30.10.112 \| R29 \| 29.30.10.123 \| \| A095 \| 95.30.10.125 \| \| \| **Note:** If the **MySmart Homepage** or **MySmart Talkingpage** is not checked, the corresponding icons will not appear on the app home page. |
| Model | Firmware Version | Model | Firmware Version |
| S539 | 539.30.10.118 | S538 | 538.30.10.705 |
| S535 | 535.30.10.233 | S532 | 532.30.10.117 |
| X916 | 916.30.10.216 | X915 V1 | 915.30.10.128 |
| X915 V2 | 2915.30.10.106 | X912 | 912.30.10.225 |
| X910 | 2910.30.10.240 | E16 V2 | 216.30.10.69 |
| E18 | 18.30.10.205 | E16 V3 | 416.30.11.206 |
| R25A | 25.30.10.22 | R20 V5.0 | 320.30.10.125 |
| R27 | 227.30.10.201 | R25K | 25.30.10.117 |
| R28 V2.0 | 228.30.10.112 | R28 | 28.30.10.102 |
| A094 | 92.30.10.112 | R29 | 29.30.10.123 |
| A095 | 95.30.10.125 |  |  |
| 9 | Add Relay | You can add more relays if needed. |
| 10 | Add Security Relay | Add the security relay if the door phone is connected to an Akuvox SR01 security relay for the door unlock control. |
| To add an indoor monitor, the following options should be additionally configured. |
| 1 | Arming Function | When enabled, the arming icon will be available on users' MySmart Apps for arming and disarming. |
| 2 | Relay | Turn on or off the device's built-in relay and name the relay. When the relay is enabled, specify its function as Door, Light, or Other. |
| 3 | External Device | When the device is connected to an external relay controller, enable this option. **Note**: Please click [here](/v1/docs/configure-external-relays-connected-to-indoor-monitors) for the detailed external relay configuration. |
| 4 | External Device Type | Select the device type. Akuvox-MK485-G2R-8J8C V3.0 supports up to 8 relays, HF-8000 up to 4, and akubela RSAC-C1-R8 up to 16. |
| 5 | External Device Mode | - When Akuvox-MK485-G2R-8J8C V3.0 is select, RS485, RS485+input(Non-Latching), and RS485+input(Latching) options are available. - When HF-8000 is selected, RS485 and Ethernet options are available. - When RSAC-C1-R8 is selected, RS485 is by default. |
| 6 | IP Address | When Ethernet is selected as the external relay mode, enter the IP address. |
| 7 | Port | When Ethernet is selected as the external relay mode, enter the port. |
| 8 | Relay Name | Name the external relay to distinguish it from others. |
| 9 | Relay Function | Define the relay function according to the device connected to the relay. |

### Add Intercom Devices to Residents' Apartments

After you create an apartment for a resident, you can add the resident’s private intercom devices.

1. Select the resident’s building and apartment.
2. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-SBXEUMA5.png) of the desired apartment.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1788837630644.png)

1. Scroll to the **Intercom Devices/Analog Handset** section and click **New** on the right.

> [!NOTE]
> Note
> 
> - The Akuvox analog handset is used with the door phone S532.
> - Click [here](/v1/docs/integration-between-s532-and-akuvox-answering-units) to view how it works with S532.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1735885428565.png)

1. Enter the device's information.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NHDE7TD5.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AKXX58TE.png)

| Regardless of the type of device you are adding, device type, MAC address, network group, and device name need to be set up. |
| --- |
| **No.** | **Field Name** | **Description** |
| 1 | Device Type | Select your device type. |
| 2 | MAC | Type in the device's MAC address. |
| 3 | Network Group | Based on how devices communicate, select the network group. - Select the same group for devices deployed in the same local network(LAN). In this case, they communicate via IP. - Select a different group for devices deployed in different LANs. In this case, they communicate via SIP. |
| 4 | Device Name | Name the device to distinguish it from others. |

| To add a door phone or an access control terminal, the following options should be additionally configured. |
| --- |
| 1 | Does the device have internet access? | This option appears only after the super manager enables **Doorphone Offline Solution** for your distributor. - If the door phone is not connected to the Internet, select **No** so that calls can be transferred to the MySmart App through the indoor monitor. - If the device is connected to the Internet, select **Yes,** and it can make calls normally. |
| 2 | IP Address | When **No** is selected in **Does the device have internet access**, you need to enter the static IP address of the door phone so that its calls can be transferred. |
| 3 | Allow users to monitor this device | - You can decide whether the resident can view the monitoring video with their MySmart Apps. It is Yes by default. - If No is selected, the **Monitor** button on users' MySmart Apps will be hidden, but users can still see the video during a call with an intercom device. |
| 4 | Allow user to set door hold open? | This option is only available when you are adding or editing users' private door phones. When it is enabled, users can set the door to open at a certain period on their MySmart Apps with MySmart master accounts. Click [here](https://knowledge.akuvox.com/docs/keep-the-door-open-during-a-certain-period-1) to learn about the supported models. |
| 5 | Relay Name | Fill in the relay name, which can be the device location. |
| 6 | DTMF Code | Enter the DTMF code for the door access. |
| 7 | Access Method | Select specific unlock methods to trigger the desired relay. For example, if you select **PIN** in Unlock type for Relay1 and select **RF Card** for Relay2 when users enter PIN codes on the door phone, only Relay1 will be triggered, and vice versa. The following models with specific firmware versions or higher support this feature: \| Model \| Firmware Version \| Model \| Firmware Version \| \| --- \| --- \| --- \| --- \| \| S539 \| 539.30.10.118 \| S538 \| 538.30.10.705 \| \| S535 \| 535.30.10.233 \| S532 \| 532.30.10.117 \| \| X916 \| 916.30.10.216 \| X915 V1 \| 915.30.10.128 \| \| X915 V2 \| 2915.30.10.106 \| X912 \| 912.30.10.225 \| \| X910 \| 2910.30.10.240 \| E16 V2 \| 216.30.10.69 \| \| E18 \| 18.30.10.205 \| R20 V5.0 \| 320.30.10.125 \| \| R25A \| 25.30.10.22 \| R25K \| 25.30.10.117 \| \| R27 \| 227.30.10.201 \| R28 \| 28.30.10.102 \| \| R28 V2.0 \| 228.30.10.112 \| R29 \| 29.30.10.123 \| \| A094 \| 92.30.10.112 \| A095 \| 95.30.10.125 \| **Note:** If the **MySmart Homepage** or **MySmart Talkingpage** is not checked, the corresponding icons will not appear on the app home page. |
| Model | Firmware Version | Model | Firmware Version |
| S539 | 539.30.10.118 | S538 | 538.30.10.705 |
| S535 | 535.30.10.233 | S532 | 532.30.10.117 |
| X916 | 916.30.10.216 | X915 V1 | 915.30.10.128 |
| X915 V2 | 2915.30.10.106 | X912 | 912.30.10.225 |
| X910 | 2910.30.10.240 | E16 V2 | 216.30.10.69 |
| E18 | 18.30.10.205 | R20 V5.0 | 320.30.10.125 |
| R25A | 25.30.10.22 | R25K | 25.30.10.117 |
| R27 | 227.30.10.201 | R28 | 28.30.10.102 |
| R28 V2.0 | 228.30.10.112 | R29 | 29.30.10.123 |
| A094 | 92.30.10.112 | A095 | 95.30.10.125 |
| 8 | Add Relay | You can add more relays if needed. |
| 9 | Add Security Relay | Add the security relay if the door phone is connected to an Akuvox SR01 security relay for the door unlock control. |

| To add an indoor monitor, the following options should be additionally configured. |
| --- |
| 1 | Works offline | When enabled, the device will transfer calls from offline door phones to the MySmart App. **Note:** This option will only appear after the super manager enables **Doorphone Offline Solution** for your distributor. |
| 2 | Arming Function | When enabled, the arming icon will be available on users' MySmart Apps for arming and disarming. |
| 3 | Relay | Turn on or off the device's built-in relay and name the relay. When the relay is enabled, specify its function from Door, Light, or Other. |
| 4 | External Device | When the device is connected to an external relay, enable this option. **Note**: Please click [here](/v1/docs/configure-external-relays-connected-to-indoor-monitors) for the detailed external relay configuration. |
| 5 | External Device Type | Select the device type. Akuvox-MK485-G2R-8J8C V3.0 supports up to 8 relays, HF-8000 up to 4, and akubela RSAC-C1-R8 up to 16. |
| 6 | External Device Mode | - When Akuvox-MK485-G2R-8J8C V3.0 is select, RS485, RS485+input(Non-Latching), and RS485+input(Latching) options are available. - When HF-8000 is selected, RS485 and Ethernet options are available. - When RSAC-C1-R8 is selected, RS485 is by default. |
| 7 | IP Address | When Ethernet is selected as the external relay mode, enter the IP address. |
| 8 | Port | When Ethernet is selected as the external relay mode, enter the port. |
| 9 | Relay Name | Name the external relay to distinguish it from others. |
| 10 | Relay Function | Define the relay function according to the device connected to the relay. |

### Add Third-Party Cameras

You can add third-party cameras to public areas of the community or residents' apartments.

> [!NOTE]
> Note
> 
> Click [here](https://knowledge.akuvox.com/docs/integration-with-third-party-cameras) to see the supported brands of third-party cameras.

By adding third-party cameras to the public areas, property managers and end users can monitor the camera surroundings. Also, you can link the camera to the door phone, allowing users to switch between the door phone and the third-party camera for monitoring.

1. Click Public Area or the desired building.
2. Click **Third-Party Devices** and **Camera**.
3. Click **New** on the right.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-8JWJD7H8.png)

| **Field Name** | **Description** |
| --- | --- |
| Device Name | Name the device to distinguish it from others. |
| RTSP Address | Type in the third-party RTSP URL in the Format: rtsp://ip:port or rtsp://domain:port. It is used to obtain the camera image. **Note**: RTSP URL formats may vary by third-party camera manufacturers. |
| User Name | Enter the authentication username provided by a third-party camera manufacturer. |
| Password | Enter the authentication password provided by a third-party camera manufacturer. |
| Allow users to monitor this device | Set whether users can view the monitoring stream through their indoor monitors and MySmart Apps. |
| Monitoring Terminal | If **Yes** is selected for the **Allow users to monitor this device** option, specify through which devices users can monitor. |
| Link Device | You can link third-party cameras with intercom devices such as an R29 door phone in the building. When linked, users can tap the door phone camera icon on the MySmart App, then switch between the door phone camera view and the third-party camera view. And the third-party camera icon will not be displayed on the app. |

### Edit/Delete Akuvox Device

You can edit and delete the device.

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/7.0%E7%A4%BE%E5%8C%BA%E5%9B%BE%E6%A0%87.png) of the target community on the **Sites** module.
2. Select the location where the device is added. For apartment devices, click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZSFXJGIL.png) of the target apartment.
3. Select **Intercom Devices** or **Cameras**.
4. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZSFXJGIL.png) to modify the device's settings.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1788837630644.png)

For **Intercom Devices in community public areas**, if it is a multi-tenant door phone or a single-tenant door phone, the option![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/directory(2).png)will be available for re-selecting the residents and indoor monitors that can be displayed as contacts on the door phone's Contacts screen.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IYT8LMMT.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JPM7AHQK.png)

> [!NOTE]
> Note
> 
> The following models with specific firmware versions or higher support the Directory selection feature:
> 
> - E16 V2: 216.30.10.109
> - E16 V3: 416.30.11.206
> - E18: 18.30.10.236
> - R29 : 29.30.10.205
> - R28 V2: 228.30.10.139
> - X912: 912.30.11.49
> - X915 V2: 2915.30.10.205
> - X916: 916.30.10.212
> - S532: 532.30.10.228
> - S535: 535.30.10.233
> - S539: 539.30.10.231

### Remote Configuration and Maintenance

You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot, device web interface remote control, and device provisioning, etc., for the device on the community, building, and public area levels.

Please note that remote configuration takes effect when devices are online, indicated by the green status light.

1. Click **Community**.

1. Click **Intercom Devices**, then ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-PZXO0I1D.png).

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-TUTXEA8E.png)

1. Click **Remote Control** to access the device's web settings.
2. Click **Settings** to set up the device further.

> [!NOTE]
> Note
> 
> - If the device model is R20K or R20B and connected to an expansion module(MD06/MD12), a **Push Button Setting** option will be available for you to set up the expansion module.
> - Click [here](/v1/docs/configure-md06md12) to view the details of setting up the expansion unit.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LLBQ6GY9.png)

1. Reboot or reset the device.
2. Enter the commands for the auto-provisioning, then click on **Submit**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1695024294201.png)

1. Click **One-Time Autop** if you want the autop command(s) to be implemented only once.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1695029789715.png)

> [!NOTE]
> Note
> 
> - The auto-provisioning commands can be exported from the devices. Click [here](https://knowledge.akuvox.com/docs/autop-commands-for-all-models) to check the commands as a reference.
> - Duplicate commands will not be retained.

## Property Manager Account

As an installer, you can manage property manager accounts for communities.

### Add Property Manager Account

After a community is set up, you can create a property manager account and assign it to a specific community. Moreover, you can set up the MySmart App permission for property managers.

1. Click **Users** > **New Property Manager**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WJD3D7I9.png)

1. Fill in the property manager information and select the language of the email sent to the property manager.
2. Enable or disable the Monthly Password Update Reminder and Email Two-Factor Authorization for Login.

- **Monthly Password Update Reminder**: If enabled, when property managers log into the MySmart platform, they will see a prompt every month reminding them to change their MySmart login passwords. This feature is used to enhance the security of property manager accounts.
- **Email Two-Factor Authorization for Login**: If enabled, when property managers log in to the MySmart platform, they need to fill in a verification code for login.

1. Choose the project(s) that are managed by the property manager. Move them from the left to the right box.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YGMUFVN1.png)

You can also assign property managers to projects on the **Sites** interface.

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.5.4-smartplus-installer-guide---community-image-52ege2uw(1).png) of the desired community. A window will be displayed to select the property manager and set up permissions for the PM.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AT40AIHL.png)

1. Click **Edit**, then select the property manager.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-TWNOQY74.png)

1. You can set up permissions for the property manager.

- Enable **App** to allow the property manager to use the MySmart App. You can also reset the MySmart App login password.
- Click **Setting** and configure **Delete Account Permission** and log permissions.
  - With **Delete Account Permission** enabled, the property manager can delete resident accounts on the MySmart platform with a property manager account.
  - With **Log Access Control** enabled, the property manager can check door logs, call history, and captured images on the MySmart platform with a property manager account.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G42K420B.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-T03DTFZE.png)

### Edit/Delete Property Manager Account

You can edit and delete the property manager account if needed.

1. Go to the **Users** module and select **Property Manager**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-84G5HQSN.png)

1. Click ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZSFXJGIL.png) to modify the account settings and reset the account password.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ZKWMMKL6.png)

### Batch Import Property Manager Accounts

You can add/edit property manager accounts in a batch to improve efficiency.

1. On the **Users** module, click **Import** on the right.
2. Click **Download Template**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-YXVU45AE.png)

> [!NOTE]
> Note
> 
> - The email is a credential corresponding to the existing PM account and cannot be modified.
> - For example, if you want to change the language of a certain account while keeping other items unchanged, select the target language in the file, enter the email of that account, and leave other items blank.

1. Edit the template. Enter the first name and last name of the property manager.
2. Enter the email address to receive the account activation email. It is mandatory and cannot be modified for the existing property manager.
3. Select the language of the email from the available options.
4. Enter the community and/or commercial project name(s) to be managed.

- You can ONLY fill in one project name in one row. If the property manager manages multiple projects, use separate rows.
- You can ONLY enter the project(s) that have been created.
- You can check the instructions by moving your mouse cursor over the columns.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-JZDYVRPN.png)

1. Click **Batch Add/Edit Property Manager**. The importing result will then display.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FW2W9KFZ.png)

## Firmware Management

You can check and update your device firmware version in the **Firmware** and **Upgrade** modules, respectively.

### Check Firmware List

Before upgrading your device firmware, you can go to the **Firmware** module to check the latest available for uploading.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-X3AN6RUZ.png)

**Firmware List Description**

| **Field Name** | **Description** |
| --- | --- |
| Version | Displays the firmware version number. |
| Model | Displays the device model. |
| Version Log | Generally displays remarks on the version. |
| Created Time | Displays when the firmware is uploaded. |
| Action | Click to check the detailed firmware information. |

### Upgrade Firmware

You can upgrade the device firmware to the selected version according to the update timing defined.

1. Go to **Upgrade** module.
2. Click **New**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-6LZXCPF5.png)

1. Select **Community** as the project type and choose the site.
2. Select the firmware version and the device to be upgraded.
3. Select the time to upgrade the device.
4. You can check **Reset After Upgrade** to reset the device's configuration after upgrading finishes.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-K0RKTG9U.png)

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4ZIDJGDN.png)

### Check and Edit the Firmware Upgrade List

After you update your device firmware, you can check the firmware update status, edit settings for devices pending the upgrade, and delete the specific record.

1. Search for the firmware status by **All**, **Pending**, **Processing**, and **Executed**.
2. Edit the update set for the devices pending the update.
3. Delete the specific update record if needed.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1787884870215.png)

**Update List Description**

| **Field Name** | **Description** |
| --- | --- |
| Version | Displays the firmware version number in the update list. |
| Device | Displays the device model in the update list. |
| Status | Displays update status: **Pending** for the firmware that will be updated according to the update timing. **Executed** for the firmware that has finished updating, and **Processing** for the firmware that is being updated. |
| Update Time | Displays when the firmware is updated. |
| Created Time | Displays when the update setting is created. |
| Action | The action involves the update setting alteration and the update record removal. |

> [!NOTE]
> Note
> 
> After you initiate the specific firmware update, refresh the window to update the firmware list.

## Installer Account Management

You can change the account password, time zone, etc.

### Change Installer Account Password

1. Click your account name in the upper right corner.
2. Click **Change Password**.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-J6Z5R0L4.png)

1. Change the password.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1HA6BLRN.png)

### Change Time Zone

Click **Setting > Time** to select the time zone.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-RL0LQL1H.png)

### Set Account Access Permission

You can grant permission to your distributor to log in to your account without a password. With permission, distributors can switch to your account from their web portal to give you support. The account settings will be displayed in the drop-down list once the distributor enables the account access feature.

You can turn on or off the permission whenever you need.

1. Click **Setting** and select **Account Setting**.
2. Disable/enable the permission.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-4BGG64SF.png)

> [!NOTE]
> Note
> 
> The account setting will only appear once your distributor enables the account access feature. By default, the Permission Granted feature is turned on.

## Log Control

You can control whether to display captured images of visitors in door logs.

Click **Setting > Log Setting.** Enable/disable **Visitor Call Snapshots**. It is enabled by default.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-EM4X5P5K.png)

## Customer Service

Customer service allows customers to contact you through the information you entered on the MySmart installer portal.

1. Click **Setting** and select **Customer Service**.
2. Enter or modify your phone number and email address.
3. Enable **Receive Feedback** if needed, and end users' feedback will be sent to the email address that you fill in.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-IJVNLTTS.png)

## Privacy Policy

You will see the Privacy Policy window when you log into the platform for the first time.

The Privacy Policy tells you how the user data is collected, used, and protected.

- When you click **Agree**, you will be guided to the **Service Provider Information** interface to fill in your information. The information will be displayed in the privacy policy for end users. It is not mandatory to fill it out. Not filling it in will not affect your use of MySmart services.
- When you click **Disagree**, you cannot log in to the server.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-1EUZN8M9.png)

## Technical Support & Service

Support&Service module offers you a link to the Akuvox ticket system, in which you can not only get access to a variety of technical information, such as feature guides, FAQ, etc., but also log in to the system where you can raise your questions that will be taken care of by the Akuvox technical support team.

### View MySmart User Guide

1. Click **Support&Service** module.
2. Click **Knowledge Base** sub-module.
3. Click **Product Manual** and then **Tool & Software.**

### Ticket System

1. Click **Support&Service > Technical Support** sub-module.
2. Click **Go to Helpdesk** to enter the Akuvox ticket system page.
3. Sign up and log in to the Akuvox ticket system for technical information and support.

### CAP System

1. Click **Support&Service > CAP** sub-module for information about how to become a certified Akuvox Partner.
2. Sign up and log in to the Akuvox CAP system for sales and technical information and support.

## Contact Us

For more information about the product, please visit us at [www.akuvox.com,](http://www.akuvox.com/) or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.

![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/akuvox-v6.6.2-smartplus-installer-guide---community-image-tiatujby.png)