Akuvox V7.1.0.1 SmartPlus Property Manager Guide - Community

Update Time: Mar. 2025

About This Manual

This manual is intended for property managers who need to manage residents, office staff, personnel, devices, access control, or remote maintenance on the Akuvox SmartPlus platform (Version: 7.1.0.1).

What's New:

• Support integration with iTec locks;
• Support synchronizing user PIN and RF card to open third-party locks;
• Support paying for the third-party locks service.

System Overview

Akuvox SmartPlus property management platform is a cloud-based platform on which property managers can conduct integrated management of community residents, devices, access control, remote maintenance, etc.

Property managers using this platform will be able to:

• Assign the residents to their corresponding buildings and apartments, and check the device MAC, online status, and the device relation with residents.
• Assign office staff and personnel to their corresponding office and department, and check device MAC, online status, and device relation with the staff and personnel.
• Modify the general device setting in terms of device name, relay setting, door unlock, etc.
• Set up multiple types of door access via PIN code and RF card for different purposes and roles and create their corresponding door access control schedule.
• Check and monitor a variety of logs and records including door logs, call logs, call history, temperature logs, captured images, and motion detection images for security purposes.
• Send notifications to the residents in the community.
• Conduct remote operations such as Auto-provisioning, device reboot, transmission type modification, and remote maintenance.
• Modify other settings such as modifying community address, time & date setting, and motion detection delay setting, etc.
• Get a full picture of device deployment, device status, access control & intercom call statistics.
• Subscribe and renew the Akuvox SmartPlus.

Log into SmartPlus

Account Application

You can apply for your property manager account from your installer who will help set up your account. After that, Akuvox SmartPlus will email you the account information (username and password) for you to log into SmartPlus. The web account created after Cloud 6.6.0 shares the same username and password as the app account's. You need to upgrade the app to the latest version to log in.

• User Account Information

You can log into the SmartPlus platform using the property manager account information in the SmartPlus Welcome email.

1. Open the web browser to enter the address (URL) of the SmartPlus server location in your area, and press Enter.
2. Enter your username and password.
3. Click on Login to log into the SmartPlus platform.

Two-factor Authentication

Enter the verification code sent to your email address when your installers enable the Two-factor Authentication feature for you.

Click Obtain Code and an email will be sent to you.

Privacy Policy

You will see the Privacy Policy and Terms of Service window when you log into the platform after the SmartPlus Cloud 7.0.0. update.

• The Privacy Policy tells you how the user data is collected, used, and protected. 
• The Terms of Service outlines the rules and guidelines for using the SmartPlus service.

Only after you click Agree, can you log into the SmartPlus platform.

You can also click User Agreement on the left column to check the agreements again.

Akuvox SmartPlus Property Management Interface

Akuvox SmartPlus property management main interface mainly consists of 10 modules that are incorporated as a whole to allow you to manage tenants, devices, the Akuvox SmartPlus app for community-based intercom communication, door access control, monitoring, user account activation, and service subscription & renewal, etc. via the Akuvox SmartPlus platform.

Module Description 

Dashboard Overview

The dashboard displays information on the community, residents, devices, door access records, statistics, etc.

Password Update Reminder

With Monthly Password Update Reminder enabled by your installer, a prompt will pop up to remind you to change the login password every month, which ensures the security of the account.

Link

You can link property manager accounts created by different installer accounts.

1. Click Link Site in the upper right corner.

2. Enter the username and password of the account that you want to link.

Access Group

The Access Group module allows you to create an inventory of ready-made access control schedules(access group), which can be readily pulled out and applied for the door access control, targeting specific residents, delivery personnel, staff, buildings, apartments, and relays.

Create Access Group

1. Click Access Group on the left column and click New on the right.

2. Name the access group.

3. Select the access group repeat mode from Never, Daily, and Weekly.

4. Select the access group time.

5. Check the door phone's relay and/or third-party locks to be opened. Please note that if the third-party lock is linked to a door phone, it will follow the access group of the door phone and not display on the list here.

6. Click Submit to save the settings.

You can also set up the access control schedule on residents' private devices when adding or editing a resident's access settings.

1. Click .

2. Set up an access control schedule for the resident’s private device.

3. Select the device's relay(s).

4. Click Submit to save the settings.

Search/Check/Edit Access Group

You can search, check, and edit the access group.

1. Search the access group by type and keywords. You cannot delete the default access group that is created automatically with the adding of each building in the community. It contains all the devices installed in the public area of the building.

2. Clickof the specific access group to check access group details.

3. Click Add People or Remove People to add or delete residents. 

4. Click Edit in the upper right corner to edit the access group.

Resident Management

The Residents module in the navigation column is used to add residents for whom you can create a SmartPlus end-user account (family master account) and a family member account. You can set up access types and access control schedules for the end users and their family members. Moreover, you can search, modify, check, and delete residents.

Add Residents

Adding residents deals with creating residents’ accounts (master/family member accounts) and setting up the door access types and access control schedules. You can add residents one by one or using a template.

Add Resident Account

Before adding residents, you are required to double-check the residents’ information and then add them to the corresponding apartments and building set up by the community manager (Installer).

To create a user account:

   1. Click Resident > New.

   2. Set up resident information. You can add remarks for users in the Remark box to indicate their identity, such as "tenant" or "resident."

   3. Click on to complete creating an account.

Description:

Set up Access Control for Resident(s)

You can set up access types such as PIN code, RF card, facial recognition, and ID card, as well as access control schedules for the residents.

1. Click Resident > New.

2. Fill in the account information and click on Next to the next page, where you can set up access types and schedules.

3. Select the accessible floors and configure the access methods.

• PIN: The PIN code should be 2-8 digits without starting with "9".
• RF Card: Enter the RF card code.
• ID Access: The ID Access feature is designed for users with South American ID cards. You can enroll the RUN and Serial numbers on their ID cards into the Akuvox SmartPlus Cloud system. Then, users can open doors conveniently by using the QR code on their ID cards.

  4. Select the access group and click Submit.

Search/Delete/Edit User Accounts

After the user account is created, you can search and edit the user account as well as reset the user account password. With Delete Account Permission enabled by your installer, you can delete user accounts. 

Search/Delete User Accounts

1. Click Resident.
2. Search the specific user account by building, apartment, account type, account status, app status, or user account name. You can also click the Name, APT, or the icon  next to them to reorder the residents and find your desired user quickly.
3. Tick the checkbox of the account(s) you want to delete or tick the checkbox by the Name field and click on to delete all the accounts. 

Please note that when Delete Account Permission is not enabled by your installer,  will not appear and you cannot delete user accounts.

Edit User Account

You can reset the users’ SmartPlus app account password, and edit users’ account information and their access control settings.    

1. Click on of the desired user account. 

2. Click on  if you want to reset the password (SmartPlus).

3. Click on Edit to change the account information.

4. Scroll down to edit the access type or create new access types by clicking New.

5. Click on Edit to edit the access control setting, and edit the setting by re-selecting the access control schedule (Access Group) or by creating a new access group(s).

Add Community Residents to a Building Using Template

The template can maximize your efficiency in creating a community especially when it has many residents.

1. Click Resident > Import.
2. Click Download Import Template.
3. Fill in the information in the template.
4. Click Batch Add Resident to import the template to the community.

Template Description:

Edit Community Residents in Batch

You can export the resident information in .xlsx format, modify it, and re-import it to the community, which improves efficiency when you need to modify much account information.

1. Click Resident > Import.
2. Click Export Resident.
3. Modify the information in the file.
4. Click Batch Edit Resident to import the file to the community.

Import Face Data/RF Cards/PIN Codes

You can import the face data, RF card code, and PIN code in batch using the template for the users.

Import Face Data

1. Go to the Residents module and click on Import.
2. Choose the face data .zip file and click on Import Face to import the file.

Import RF Cards/PIN Codes

You can import RF card codes and PIN codes in batches for users.

1. Go to the Resident module and click on Import.
   
2. Click on Download Import Template to download the RF card/PIN code template.
3. Fill in the RF card codes and PIN codes in the template and click Import RF Card/PIN to import the template.

RF card template:

Bookings for Residents

The Bookings module facilitates the management of amenities and reservations. You can conveniently add and modify amenities, and make a reservation for residents. 

Visitor & Staff Management

Visitor & Staff module allows you to create access credentials for the property management staff, delivery personnel, and visitors.

Manage Access Credentials for Visitors

You can set up temporary keys and ID access for visitors, and select the access schedule that applies to the access methods.

Create a Temporary PIN Code

You can set up a temporary PIN/QR code along with the access schedule, which will then be sent to the visitor’s email for door access.

1. Click on Temp Keys, then click on New.

2. Create a temporary key along with the access schedule.

3. Select the specific relay(s) to be triggered by the temporary key.

4. Click on Submit to generate a temporary key.

Parameter Set-up:

 Edit/Delete Temporary PIN Code

1. Enter the visitor's name to search and find the specific temporary PIN code.

2. Clickto change the temp key's valid time when it does not expire.

3. Click on to view the details of the temporary PIN code.

4. Click on to delete the specific temporary PIN code or you can tick the checkbox of the temporary PIN code you want to delete, and you can delete all the temporary PIN by ticking the checkbox of  .

Note:

After you click to check the temporary key details, you can click View Door Logs to check the temporary key door logs shown as follows.

Set up ID Access

The ID Access feature is designed for users with South American ID cards. You can enroll the RUN and Serial numbers on their ID cards into the Akuvox SmartPlus Cloud system. Then, users can open doors conveniently by using the QR code on their ID cards. 

Manage Access Credentials for Delivery Personnel

You can create both delivery PIN code and RF card for the delivery staff, who can use the PIN to access the designated place, for example, a parcel room to deliver the package to the residents.

Create Delivery PIN Codes/RF Cards

You can create a delivery PIN code and RF card along with an access control schedule (Access Group).

1. Click Visitor & Staff > Delivery Auth > New.

2. Enter the delivery person's name.

3. Enter the PIN code or RF card number. Please note that the PIN code should be 2-8 digits without starting with "9".

4. [Optional]Select the accessible floors. Click Add to add accessible floors of other buildings. You can select 10 floor numbers at maximum.

5. Select the default or self-created access group.

Modify and Delete Delivery PIN Codes

1. Click Visitor & Staff > Delivery Auth.

2. Search the PIN code by name or PIN code in the fuzzy search field and click Search.

3. Click  to modify the PIN code.

4. Clickto delete the PIN code.

Manage Access Credentials for Property Management Staff

You can create, modify, and delete RF cards, PIN codes, and face data for the property management staff. You can either create RF card(s) separately or in batch using a template.

1. Click Visitor & Staff > Staff Auth > New.

2. Set up the access methods and select the accessible floors.

• PIN: The PIN code should be within 2-8 digits without starting with "9".
• RF Card: Enter the RF card code.
• ID Access: The ID Access feature is designed for users with South American ID cards. You can enroll the RUN and Serial numbers on their ID cards into the Akuvox SmartPlus Cloud system. Then, users can open doors conveniently by using the QR code on their ID cards.
  
• Face ID: Upload the face picture. Once the staff’s Face ID is added, a will display in the Access Methods column.
  

3. Scroll down to select the default access group or self-created one.

Add RF Cards Using Template for Property Manager

1. Click Visitor & Staff > Staff Auth.
2. Click on  .
3. Populate the RF card template.
4. Click on to upload the template file.

Template Sample

Template Description:

Modify/Delete Property Manager RF Cards/PIN Codes

1. Click Visitor & Staff > Staff Auth.
2. Search the staff info by name, PIN code, or RF card number code in the fuzzy search field and click Search if needed.
3. Click to modify andto delete the target user. Please note that in the staff info editing interface, the Face ID will be displayed using a default image instead of the enrolled one though the staff has a Face ID enrolled already.
   

Apartment Management

The Apartment module allows you to search and check the apartment-based information related to residents, devices, call type, and call settings. You can also modify call type, and call setting, as well as authorize the resident to create QR codes for the door access.

Search/Check Apartment

1. Search the apartment(s) by narrowing down the search range from building to the apartment, or you can enter the apartment name or the keyword for the search.

2. Click on to check the details of the apartment.

Edit and Reset Apartment

You can edit or reset the apartment configurations for the resident, including call type, call setting, apartment name, and more.

• Edit apartments 

1. To go to the editing screen, do any of the following:

• Click onof the desired apartment.
• Click on of the desired apartment, and then on the top right.

2. Edit apartment name, call type, and call setting.

3. Edit permission control:

• Allow User to Create QR Code: When enabled, residents can create a QR code on their SmartPlus Apps for door access.
• Allow User to Register Face ID: When enabled, residents can enroll their face ID on their SmartPlus Apps for door access.
• Family Member Amount Limit: When enabled, you can set the number of family member accounts(0-63) that users can create.
• Allow User to Create ID Access: When enabled, users can set up ID access on their SmartPlus Apps for door access.
• Allow User to Create RF Card: When enabled, users can add RF cards on their SmartPlus Apps for door access. Only projects with premium feature plan support this option.

Parameter Set-up:

Reset apartments 

To reset the apartment, do the following:

1. Go to the editing screen by any of the methods.

• Click on  of the desired apartment; Or
• Click on  of the desired apartment, and then on the top right.

2. On the pop-up screen, Click  at the bottom left.

3. Click OK when you are asked.

Once you agree to reset, some information or data in this apartment will be removed while some not:

Data to be removed including

• Family member accounts.
• Emails, mobile numbers, country/region, and landlines.
• Logs(audit logs excluded) and histories.
• Messages and alarms; and
• Accessing settings, including PIN, face data, NFC, Bluetooth, and QR Codes.    

Data to be kept including

• Family master account status, such as inactivated, expired, and so on.
• The number of free sub-accounts.
• Audit logs.
• Settings include Call Or IP Cal, time zone, language, home Automation, premium plan, and the With Indoor Monitor feature. 

Other changes including

• The user’s app changes to be unregistered and needs to be re-initialized.
• The user’s login credentials are reset, and the user is not going to receive the reset email.

Export Apartment Settings

You can export apartment settings in an XLSX file by clicking Export on the Apartments module.

Export File Example:

Logs

Log module contains six sub-modules used for checking the door logs, call history, temperature logs, image captured, temperature logs, motion alerts, and operation logs that can be stored for 30 days. With Log Access Control enabled by your installer, you can check door logs, call history, and captured images.

When Log Access Control is not enabled by your installer, you cannot check door logs, call history, and captured images. The three modules will be hidden.

Check/Export Door Logs

Door logs have 4 types: All, Call, Door Release, and Door Close. The Call type log shows the SIP/IP-based calls initiated on the door phone, indicating when, where, and to whom the calls are made, while the Door Release/Close logs tell you when, where and by whom the door unlocks are made (be it failure or success). You can narrow down your log check by the specific time range with parameters: Device Name, Initiated by, Apartment, and Action for the targeted search.

1. Click on Door Logs.
2. Select Call type in the Log Type field.
3. Set up the time range for the door logs to be checked.
4. Select the building and further narrow down the search by Device Name, Initiated by, Apartment, and Action for the targeted search if needed.
5. Click on Export Logs to export logs.

Parameter Set-up: 

Check/Export Call History

This sub-module allows you to check call history in terms of when and by whom the SIP-based intercom calls are made and received. Call history records all the calls made and received on the intercom devices as well as on the SmartPlus apps for end users and property managers in the community. You can set the time range or enter the caller or receiver to check the targeted call information.

1. Click on Call History.
2. Set the time range of the call history if needed.
3. Enter the caller name or receiver name if needed.
4. Click on Search.
5. Click on Export Logs to export logs.

Parameter Set-up:

Check/Export Captured Images

Images capturing are either initiated manually by residents or the property management staff. You can check when, where, how, and by whom the images are captured.

1. Click on Capture.
2. Set the time range if needed.
3. Click on Search.
4. Click Capture to see the enlarged image.
5. Click on Export Logs to export logs.

Parameter Set-up:

Check Temperature Logs

You can check the temperature log of any people who have been checked on their body temperature before being granted the door access etc, for security purposes.

1. Click on Temperature Logs.
2. Set the temperature log time range if needed. 
3. Select the temperature measurement unit.
4. Click on Search.
5. Click Capture to see the enlarged image.
6. Click Export Logs to export temperature logs.

Check Motion Alerts

Motion alerts sub-module allows you to check the captured images of people whose movements have triggered the motion detection in the door phones (door phones with motion detection function).

1. Set the time range.
2. Click on Search.
3. Click on the specific captured image for an enlarged one.
4. Select and delete the motion alert if needed.

Parameter Set-up:

Check Operation Logs

Operation Logs sub-module allows you to check the operation record in the SmartPlus platform. The records mainly involve the changes made to the apartment, end user, and various access types such as PIN, RF card, Face, temporary PIN code, time zone, and password.

1. Select the Operation Logs type.
2. Select the time range and click on Search.

Parameter Set-up:

Library

Library serves as a module where you can check, modify, and delete all types of created PIN codes and RF Cards conveniently at one stop.

Check/Modify/Delete PIN Code(s)

1. Click on PIN.

2. Search the PIN by building, apartment, identity, PIN code, and Name.

3. Click on to edit the PIN code.

4. Click on  to delete the PIN code selected.

Check/Modify/Delete RF Card(s)

1. Click on RF Card.

2. Search the RF card by building, apartment, identity, PIN code, and name.

3. Click on  to edit the PIN code.

4. Click on  to delete the RF card selected.

Messages

Messages module allows you to create and send the message to the residents living in the community. Moreover, you can check the messages that have been sent if needed.

Create/Edit Messages

You can create one-time messages or message templates for your convenience.

1. Click on New.

2. Create the message title and content if you want to create a one-time message(s). Select the receiver type. 

3. Click + Add A Template if you want to create reusable message templates. You can create up to 30 templates.

4. Enter the template name, the message title, and the contents.

You can edit and delete the message template if needed.

1. Move the arrow to the created message template.
2. Click on  if you want to delete the template directly.
3. Click on   to edit the message template you created.

Send Messages

After the message is created, you can send the message to the targeted resident(s) as needed.

1. Select the building(s) in the community.
2. Select and tick the checkbox of the targeted resident(s) by their UID (user identification), name, and Email, or select All to include all the residents, then click Search.
3. Click on Send to send the message to the targeted resident(s).

Search/Check/Delete Messages

You can search, check, and delete messages if needed.

1. Enter the part of the message ( or the complete message) for a fuzzy search.
2. Click on Search to find the message you need.
3. Click on  if you want to see the details of the message(s).
4. Click on  to delete.

Parameter Set-up:

Message Details Sample

Device Management

Devices module allows you to manage all the devices added under your property management in terms of modifying device names, contact screen display, relays, and door unlock. 

You can also conduct device settings via provisioning, reboot, reset, and remote control. And you can change the device name for the third-party camera.

Modify Intercom Devices

You can modify the contact screen display, device name, relay name, DTMF code, and unlock type as previously set up by your community manager.

1. Click Devices > Intercom Devices.

2. Click Search to find the targeted device(s) for the modification. 

3. Click on  .

4. Modify the settings.

Modify Third-Party Device

You can check and edit the third-party device's information after installers add the devices to your projects.

Third-party Cameras

1. Click Devices > Third Party Devices > Camera.
   
2. Click Search to find the targeted device(s) for the modification.
3. Click on. You can:

• change the device name;
• set whether users can view the monitoring stream through their indoor monitors and SmartPlus Apps.
  • If Yes is selected, specify through which devices users can monitor.

Third-party Locks

1. Click Devices > Third Party Devices. Select the lock brand.

2. Clickto modify the device's name.

3. Clickto view the device's information.

For iTec locks, you can set the lock to be open during scheduled times by clicking.

Then, select an access group and move it from the left to the right box.

Add Screensaver to Device

You can upload screensavers and synchronize them to the intercom devices. For example, you can select and synchronize welcome screensaver pictures to door phones for a special day, festival, holiday, or for some other commercial purposes.

1. Click Devices > Set Screen Saver.

2. Click New.

3. Select the door phones you want to set up the screen saver for.

4. Select from the default screensavers, or upload custom screensavers you like. (2 pictures minimum and 5 pictures maximum).

5. Select the screen saver display mode.

• If you select the Image ( the fault mode), the door phone will display the screen-saver pictures you’ve added.
• If you select None, the screen saver will be disabled.
• If you select Black, the screen saver will be black.

Device Setting

The device module allows you to configure the device data transmission types, reboot and reset the device, remote control the device’s web interface, and conduct provisioning for the devices.

1. Click on of the specific device.

2. Click on Settings.

Note

• If the device model is R20K or R20B and connected to an expansion module(MD06/MD12), a Push Button Setting option will be available for you to set up the expansion module.

• Click here to view the details of setting up the expansion unit.

3. Configure the device data transmission type in the Connect Type field.

4. Reboot, reset, or log into the device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on Submit.

6. Click on One Time Autop if only you want the Autop command(s) to be implemented one time.

Subscriptions

Subscriptions is the module where you can activate and renew services, including the SmartPlus App service of your account, residents' master accounts and family member accounts, third-party locks(Dormakaba and iTec), and the video storage function.

Activate Services

1. Click on  .

2. Select the service type and check the desired item(s). You can click the icon next to the APT or APT Name to reorder the list to find the desired accounts quickly. Then scroll down to click on Next.

3. Click on to enter your Billing information and click Submit.

4. Select your payment method (click on Other payment method for more payment options).

5. Tick the check box to agree to the terms and conditions and click on Pay.

Billing Information Description:

You can also pay for the service using coupons if you have any.

1. Ticket the checkbox of the coupon , then click on Pay.

2. Click Download Invoice File to download the invoice if needed.

Renew Services

1. Go to the Subscription module.

2. Click on  , and select the service type.

3. Check the desired item(s).

4. Choose to renew manually or automatically. 

• Renew Manually:

Select Manual and the renewal period with a maximum of 5 years.

• Renew Automatically: Renewal occurs every 30 days and extends the account's upcoming expiration date by 30 days. 

Select Auto Renew Monthly(30 days) and the Renew Times that decide how many months the renewal lasts.

5. Click  to modify the billing information.

6. Tick the check box to agree to the terms and conditions and click Submit.

7. Select the Payment method and continue the steps until the service is paid.

You can also pay for the service using coupons if you have any.

1. Tick the checkbox of the coupon , then click on Pay.

2. Click Download Invoice File to download the invoice if needed.

Automatic Payment Records

On the Subscription module, you can check the automatic payment records including Auto Renew settings, total prices, etc.

Transaction History

Payments module allows you to search, check, and delete the transaction history following the user account activation and renewal. You can also download the invoice if needed.

Check Transaction History

After the payment is made, you can check the details of the transaction if needed. Community transaction history will display the orders for the activation and renewal of the master account, extra family member account, and property manager SmarPlus. Office transactions will display all the orders for the activation and renewal of the user account, as well as the orders for the premium functions.

1. Check the transactions by Type, Status, and transaction Order Number.

2. Click on  of the transaction you want to check.

3. Click on Download Invoice File if you want to download the invoice if needed.

Parameter Set-up:

Delete Transaction History

1. Tick the check box(s) of the order you want to delete.

2. Click on  to delete each order.

3. Click onto delete all the orders that are selected.

Settings

The Setting module allows you to configure and modify basic settings, time settings, motion detection, and visitor access settings.

Basic Setting

You can configure and modify the community information, device access type, and email notification.

1. Click on Basic Setting.
2. Enter the community name.
3. Enter the community address (Street, City, Postcode, State/Province).
4. Select on/off to authorize the resident to create a PIN code on their SmartPlus App.
5. Select PIN Access Mode ( PIN for direct PIN code access, APT+PIN for apartment No.+ PIN code).
6. Select on/off to enable or disable email notifications when the device is disconnected.
7. Click on Submit for validation.

Time Setting

You configure and modify your time setting based on your geographical location and time zone.

1. Click on Time Setting.
2. Select your time zone.
3. Select your time format (24-hour or 12-hour format).
4. Select your data format(Y/M/D; M/D/Y; D/M/Y).
5. Click Submit for validation.

Motion Detection

You can not only enable and disable motion detection on the door phone but also set up the device motion detection type and alert trigger delay if needed.

1. Click on Advanced Setting.
2. Click Enable or Disable the motion detection according to your need.
3. Select motion detection type: IR detection (IR sensor) and video detection according to your need.
4. Set alert trigger delay time when the sensor is triggered.

Emergency Action

You can make all doors open or close automatically or manually during emergencies. For example, during a fire emergency, the doors can be opened automatically once an emergency alarm is triggered on any one of the door phones so that people can be quickly evacuated to a safer place. Also, you can unlock all the doors manually on the SmartPlus Cloud in an emergency.

1. Go to Settings > Basic Setting.

2. Select automatic door unlock or manual unlock.

• Select On, if you want the doors to be unlocked automatically when an emergency occurs.
• Select Off, if you want to unlock the doors manually on the SmartPlus web portal. You can click  near the top of any page to open or close the doors manually.

3. Select whether to send notifications to users' SmartPlus Apps and indoor monitors. When enabled, both devices will sound an alert when the emergency unlock happens.

Video Storage

The video storage feature allows Akuvox devices to automatically record 10 seconds of video when opening doors, calling, and detecting motions. End users can also record videos with their SmartPlus Apps.

1. Click on Advanced Settings.

2. Set up the video storage feature if it is enabled:

• Video Storage Plan:
  • Get a 7-day Free Trial First: You can try this feature for 7 days for free.
  • Start Subscription Now(Includes 7 Free Days): You can subscribe to this feature directly. It includes a 7-day trial. Click Subscribe on the right to pay for the fee.
• Video Storage Time: 30 Days, 60 Days, and 90 Days are available. It is 30 days by default for the 7-day Free Trial Plan.
• Number of Stored Devices: Choose the number of devices that record videos.
• Device(s) for Video Storage: Select the specific device(s).
• Video Recording with Audio During Calls: Decide whether to record videos with audio during calls.

Synchronize User Access Methods to Open Third-party Locks

You can control whether to synchronize the user PIN and RF card to open third-party locks(Dormakaba and iTec). Once enabled, users can directly open locks with their PINs and RF cards created by you on the SmartPlus Cloud.

1. Click Advanced Settings.

2. Check the desired option(s).

3. Click Submit to start the synchronization. It may take a few seconds. After the progress reaches 100%, the failed synchronization will be displayed.

Alarm Records

You can check and export alarm records if needed.

Emergency Alarm

It displays the fire alarms uploaded by the device.

Arming Alarm

It displays the alarm records uploaded by the indoor monitor in the community.

1. Click Alarm Records. Select the desired alarm mode.
2. Select alarm records time interval, then search for the alarm record you need.
3. Click Export logs if you want to export the alarm records if needed. You can select the alarm time interval before exporting alarm records.

Contact Us

For more information about the product, please visit us at www.akuvox.com or feel free to contact us by

Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.