--- title: "Integration with Carson" slug: "integration-with-carson" status: "update" updated: 2026-11-05T08:21:13Z published: 2026-11-05T08:21:13Z canonical: "knowledge.akuvox.com/integration-with-carson" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.akuvox.com/llms.txt > Use this file to discover all available pages before exploring further. # Integration with Carson ## About Carson Carson offers innovative and user-friendly software (both mobile and web applications) that enhances building operations. It achieves this by integrating property management systems, building hardware like access control, intercoms, smart locks, and more, along with a 24/7 live remote doorman service. ## Integration with Akuvox Compatible Models: | Device | Feature | Firmware Version or Higher | | --- | --- | --- | | A01 | Online door opening | 101.30.4.76 | | A03 | Online door opening | 101.30.4.4 | | X916 | - Intercom calls - Video stream - DTMF door release - Remote door openings - Display the remote doorman button | 916.30.1.714 | | R29 | - Intercom calls - Video stream - DTMF door release - Remote door openings - Display the remote doorman button | 29.30.10.128 | | E12W | - Online door opening - Remote door openings - Remote doorman button | 312.30.10.18 | ## Set up Akuvox Devices To achieve the integration, some permissions should be enabled on Akuvox devices. Take R29 as an example. Use its IP address to log into its web interface. The initial username and password are admin. ### Enable HTTP API 1. Go to the **Intercom > HTTP API** interface. 2. Enable the feature and set the Authorization Mode to **Digest**. 3. Customize the username and password. > [!WARNING] > Optional > > You can whitelist the allowed servers for security: > > - 3.133.192.180 > - 3.141.182.117 > - 18.118.56.146 > - 18.218.58.102 ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FNC7I5AQ.png) ### Enable Video Streaming for Camera Integration 1. Go to the **Intercom > ONVIF** interface. 2. Enable **Discoverable**. 3. Customize the username and password. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-DL73BECM.png) ### Set up DTMF Codes for Door Opening 1. Go to the **Phone > Web Relay** interface. 2. Set Type to **Disabled** or **Both**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-ETBCG2SF.png) 1. Go to the **Intercom > Relay** interface. 2. Select the DTMF Mode that determines the digits of the DTMF code. 3. Set the DTMF code. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-LV3N5YD2.png) 1. Scroll to the **DTMF** section and set Assigned The Authority For to **All Numbers**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-T7GR1O08.png) ### Register SIP Accounts 1. Go to the **Account > Basic** interface. Use Account 2 for registration since Account 1 is used by the SmartPlus Cloud by default. 2. Check the Account Enabled box. 3. Customize the **Display Label** and **Display Name** which can be the building address and location. 4. Enter the Register Name and User Name the same as the SIP number. 5. Enter the Password the same as the SIP password. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-NTGUQCC7.png) 1. Enter the Server IP. - Use this IP when no indoor monitor is used: *2NSIP_call_center@2n.carson.sip.us1.twilio.com/2* - Use this IP when indoor monitors are used: *Parallel.carson.sip.us1.twilio.com* ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Z5E0FKON.png) 1. Click Submit. When the registration succeeds, the Status will change to Registered. ### Display the Remote Doorman Key for Speed Dial 1. Go to the **Intercom > Key/Display** interface. 2. Rename a desired key and set its Type to **Speed Dial**. 3. Enter the SIP address in the value field dependent on the SIP domain used. - 2NSIP_call_center@2n.carson.sip.us1.twilio.com/2 - 2NSIP_call_center@Parallel.carson.sip.us1.twilio.com/2 ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AKFM40N0.png) ### Set up Contacts 1. Go to the **Contacts > Contacts List > Import/Export Contacts** interface. 2. Click **Export** to download the template in the CSV format. Please add a contact as a template example before exporting the file. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-AQB0LGJS.png) 1. Fill in the template. Example: ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-HD1V2AUH.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-WUV331XW.png) 1. Click **Select File** to choose the file from your local driver and upload it by clicking **Import**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-BFJLOF76.png) After successful import, the contacts will be displayed on the **Local Contacts** List. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-V0ZEJUPZ.png) ### Set up Contact Display 1. Go to the **Contacts > Contacts List > Contacts List Setting** interface. 2. Set Contacts Display Mode to **Groups Only**. 3. Set Call Type of Contact Group to **Only Group Call**. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-Q3ZIRO0R.png) When users tap the group on the device’s **Directory** screen, both Akuvox devices and the Carson App will receive the call. ### Set up Screensaver 1. Go to the **Phone > Import/Export** interface. 2. Click **Delete** to remove the original screensavers. 3. Click **Select File** to choose a local picture and click **Upload**. Format: JPG; Max size: 2M pixels; Recommended resolution: 800×1280. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-CUACU4JQ.png) 1. Click Submit 2. You can set the screensaver display time on the **Intercom > Advanced > Standby Interface Displa**y interface. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-B347US40.png) ## Connect Akuvox Device to Eagle Eye The Eagle Eye Bridge should be connected to the WAN of the same network that the Akuvox device is on. At the bottom, you will find the available cameras that can be added to the bridge. > [!WARNING] > Tip > > An Eagle Eye Bridge is an on-premise device used by the Eagle Eye Cloud VMS to connect cameras to Eagle Eye cloud data centers. This is how an added Akuvox camera looks in Eagle Eye. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-D0RBYDRX.png) ## Configuration on Carson ### Create an External Account Please contact Carson to create an account for you first and following settings should be configured. The configuration path is **Carson Admin < External account < Akuvox < Create Account**. | Item Name | Description | | --- | --- | | Name | The site name. | | Host Address | The public IP with port number for the Akuvox devices. | | Username | [The HTTP API authentication username](/v1/docs/integration-with-carson#enable-http-api). | | Password | [The HTTP API authentication password](/v1/docs/integration-with-carson#enable-http-api). | | Intercom Button Level | Choose the [Directory format](/v1/docs/integration-with-carson#set-up-directory-format) displayed on the Akuvox intercom devices. | | Directory | Should be enabled if the directory will be updated daily. Disable this option if indoor monitors are used. | | Call Center | Enable this option if remote doorman is used at this site so that it will be displayed in the directory list. | | Custom Title for Remote Doorman | Customize the name based on the end user’s needs. | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-G0UVGDVU.png) ### Set up Directory Format Keep the setting at default unless the client requests a change; if indoor monitors are used, the displayed name will be the unit name. ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-H6YMAIUG.png) ### Connect to Building 1. Go to the **Settings < Access Control** of the building you are working on. 2. Select the newly created account in Akuvox. 3. Click **Sync Person** to synchronize users from Carson to the Akuvox intercom devices. ### Create Doors 1. Go to **Doors of {*the Building*} > Add Door**. 2. Choose the Akuvox external account you are working on. | Relay | External ID | | --- | --- | | Relay A | 1 | | Relay B | 2 | | Relay C | 3 | | Relay D | 4 | ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-D11ESVFX.png) ![](https://cdn.document360.io/f09a6106-e976-455e-b2d0-3d88b5385960/Images/Documentation/image-FGUXZH2L.png) ### Finish up Setup in Carson - Create Access Point - Enable Default Door - Add the Akuvox camera from Eagle Eye into Carson - Enable Door and Cameras